Position Role and Responsibilities
Role
CCH Mission
Revised 01/30/2013
SVP/COO – Position open until filled
CCH builds and manages affordable housing communities where seniors can
live and thrive in the comfort of their own homes, because we believe doing so is
better for communities as a whole and the seniors we serve
Line Management
Responsibilities
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Direct management of CCH Executive Team
Periodic reporting to the CEO and Board of Directors
Job Summary/Purpose
Responsible for the organization’s consistent achievement of its mission and financial objectives.
Management of CCH employees, resources and assets to achieve an industry-leading quality of life (QOL) for
seniors with limited resources by providing high quality, affordable housing with services.
Key Result Areas
Resident QOL
 Qualitative: Achieve industry-leading affordable housing quality of life (QOL) for independent seniors
who have limited resources.
 Quantitative: Increase the number of residents served from 6,000 to 10,000 within ten years.
Strategic and operational leadership
 Drive the organization’s strategy execution and program delivery. Oversee the leadership team in its
day-to-day management of the organization. Improve organizational and leadership team
professionalism and performance toward results.
CCH industry reputation
 Maximize CCH’s ability to be awarded HUD funding, low income tax credits, property partnerships and
property management contracts by achieving an ‘industry-leading, preferred participant’ reputation
among federal, state, city agencies, potential partners and donors based upon resident QOL, operating
efficiency, accuracy and compliance.
Funding
 Expand CCH’s ability to receive funding from its current sources: HUD, LIHTC’s, property partnerships,
property management contracts and philanthropy. Identify new/innovative funding sources. Establish
the internal expertise to compare and evaluate funding sources to achieve optimal QOL for the residents
and CCH’s growth goals.
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Key Responsibilities
 Develop an industry leading, high-performing leadership team capable of exceptional execution and
providing best in industry quality of life for resident seniors.
 Exercise integrity and high ethical standards that ensure fairness and transparency.
 Represent CCH’s core values and ensure that they are reflected in all business dealings, interactions and
relationships.
 Ensure CCH’s long-term financial strength.
 Develop new and diverse forms of funding and revenue generation.
 Raise CCH’s public and industry profile and reputation.
 Lead continual organizational improvements in capabilities, efficiency, accuracy and timeliness.
 Lead the organizational transition to a more professional, efficient and effective provider/manager of
affordable housing.
Key Skill Sets
Required attributes:
 Strategic thinker
 Acknowledged leader in the field of affordable housing management
 Persuasive communicator
 Excellent relationship builder
 Compelling motivator of staff
Required knowledge, skills and abilities:
 Passion for CCH’s mission.
 Successful leadership experience at a senior executive level.
 Knowledge of a wide range of governmental funding sources for affordable housing including HUD,
LIHTC, CalHFA, HCD, Section 8, & PRAC.
 Knowledge of Fair Housing rules and regulations; experience with compliance preferred.
 Knowledge of property management including leasing, staffing, insurance and resident relations.
 Knowledge of real estate finance including mortgages, loan terms, forecasting, budget development and
monitoring.
 Experience with or working knowledge of Finance, Fund-raising (Philanthropy), Human Resources,
Technology and Administration.
 Effective communicator: speaks, writes and presents effectively; adjusts to fit the audience and the
message; strongly and clearly gets a message across.
 Outstanding interpersonal skills to motivate, inspire and work in close collaboration with a wide
variety of people at all levels and across cultures, and foster a healthy, work-life balance.
 Proven ability to keep on point – to quickly separate the mission-critical from the nice to do and
trivial.
 The highest level of personal and professional integrity along with optimism, energy, common
sense, good judgment, and a sense of humor; is direct and truthful while maintaining confidentiality
appropriately; walks his/her talk.
 Experience setting and implementing organizational strategy and successfully managing through
change and growth.
 A track record of effective team building.
 An understanding of the dynamics of an organization with multiple constituencies and
interdependent interests; comfortably confronts and works through conflict.
 The inclinations to listen, collaborate, educate, and work constantly toward common purpose
coupled with the ability to act decisively in the absence of consensus.
 A record of attracting, motivating, developing, and retaining excellent, diverse staff, providing them
with a clear sense of direction, and then delegating effectively to them.
 Sophisticated understanding of media, new information and communications technologies.
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Salary & Benefits
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Competitive salary
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Includes base salary and bonus potential
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Strong benefits including 100% employer paid health, dental, life insurance, AD&D, and vision for
employee
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8% Contribution to retirement
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Great opportunity to join a rapidly growing national organization where you can do good and feel good.
Key Contacts
 President & CEO
 Board of Directors
 Development and property ownership/management partners
 Federal, state and city regulatory agencies
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