Sunulan Bildiriler Presented Proceedings ANALYZING CHRONIC KIDNEY DISEASE(CKD) TREATMENT AT THE CENTER OF BINGÖL Bingöl İl Merkezinde Kronik Böbrek Hastalığının Tedavisinin İncelenmesi Imran Aslan1, Hamide Değer2 Treatment of Chronic Kidney Diseases(CKD) a major problem in Bingöl as in Turkey are analyzed in Bingöl city/Turkey. Increasing numbers of CKFs cause dissatisfaction and extra load on healthcare staff in Bingöl city. Two main hospitals in Bingöl giving dialysis services were observed and responsible staff and patients were interview. Kidney Disease and Quality of Life–Short Form (KDQOL-SF 36) survey used to measure health related quality of life was applied to 96 patients to compare their performance and find problems at the beginning of 2015 by descriptive statistics and ANOVA as well as compared with past studies done in that topic. Patients at private hospital have average 5.06 years Hemodialysis (HD) treatment and patients at government hospital have average 4.34 years HD treatment until beginning of 2015. The daily water consumptions of patients at private hospital and government hospital are 1.57 glasses and 5.18 glasses respectively. About 50% of all patients in both hospitals have diabetes illnesses. Tension with 18 patients at private hospital and 23 patients at government hospitals is the main cause of CKD. The satisfaction and life quality of patients at private hospital is better than government hospital in overall. Key Words: Chronic Kidney Diseases (CKD), KDQOL-SF 36 , Bingöl City INTRODUCTION The quality of health services is the core for development of regions to make the region more attractive and a hub for healthcare tourism. In this study, one of the serious illness named as CKD is analyzed city wide and how the quality of treatments can be increased is determined based on analyzing two hospitals and determining the information needs of patients and their main problems. The private hospital having 40 patients provides high service by transporting patients with its own cars, providing comfortable beds, and nurses’ services. However, the government hospital has a dialysis center at the basement of hospital and at where 55 patients are treated. Just HD treatment is provided at Bingöl city located in the East of Turkey and having about 100 thousands population at city centre and about 270 thousands population at overall. At the beginning of 2015, almost all patients were treated at city centre by these two hospitals by free transportation of some patients to hospitals and almost all treatment costs are supported by governments. Health Green Cards holder can be treated just by government hospital. However, three districts named Solahan, Genç and Karliova have about totally 50 CKD patients treated at their new opened HD centers. According to OECD Health Data 2011, Japan and USA have the highest rate of CKD per 100.000 populations. OECD countries mean is 65.2 and Turkey has 74.7 per 100.000 populations. It shows that Turkey is in a good position but when it is compared with Iceland, Finland and Netherlands developed countries, Turkey has too many CKD patients. (OECD, 2011) In Turkey, it is found that the number of CKDs will increase in the future and it is estimated that 4,484,630,000 $ will be spent for 2021-2022 years to treat last stage of CKD. (Aslan & Özen, 2013) When there are between 50-79 patients per centre, the cost per séance is 181.6 TL and when the number patients increase, the cost decreases per CKD. ( Tatar, 2011) There are about patients 186 CKD patients in the Bingöl city with 69 patients from city center. (SB,2014) 1 Assist.Prof., Business Administration,Bingöl University, imranaslan@gmail.com, iaslan@bingol.edu.tr 2 Res. Assistant, Public Management Department, Bingöl University, hedger@bingol.edu.tr LITERATURE BACKGROUND Kidneys clean the blood, remove urine, keep minerals in equilibrium, control blood pressure and produce D vitamin. CKD can be due to diabetes mellitus, high blood pressure and chronic glomerulonephritis. Moreover, the kidneys remove excess water, and help to control blood pressure and red blood cell manufacturing and to keep the bones strong and healthy. Good blood control pressure can delay the further stages of CKD. High blood pressure can cause CKF and vice versa. Moreover, anaemia and renal bone disease are developed when patients take HD. (Stein &Wild, 2002; MY, 2003) Each stage of CKD may have some symptoms such as loss of appetite, nausea and/or vomiting, headaches, fatigue, little or no urine, muscle cramps, changes in skin color, increased skin pigmentation etc. (KC,2013 ). There are six types of treatments for end stage renal disease (ESRD): Hemodialysis (HD) - twith three types named as Home Hemodialysis-HHD, Limited Care Hemodialysis-LCHD, and Full Care Centre Hemodialysis-CHD , Kidney Transplantation (TX), and Peritoneal Dialysis (PD) with two types Continuous Ambulatory Peritoneal Dialysis—CAPD and Continuous Cycling Peritoneal Dialysis-CCPD (Ardine et al., 1998). The kidneys of 40% of patients may be rejected by patients in the first year. Dialysis just provides about 10% of kidney function and transplantation provides about 50% of original kidney functions. ( Aslan, 2015) Haemodialysis (HD) patients have a better life span than PD patients providing more flexibility. The expected costs of a patient are 160,933.04 TL/Life with HD and 142, 730.67 TL/life with PD. ( Aslan, 2015) HD and PD are compared by Aslan(2015) and PD was found that it is cheaper with flexibility in the life by not visiting treatment centers, however, HD patients have higher expected living years. Kidney transplantation(TX) is mainly done from first and second type’s relatives due to high matching probabilities. There are the risks of rejecting the kidney due to infection, depression etc. (Yatkın, 2009). Markov chains can be used to estimate the changes from HD to PD and TX or vice versa as done by Aslan İ.& Özen(2013) to estimate more accurate costs. There are not any PD machines in Bingöl city and just 1-2 patients have got TX recently. (Aslan & Özen, 2013) Nevertheless, It is stated by at doctor at the private hospital that PD hospitals are mainly coming from HD treatment due to worsen situations like the need of changes due to complications. Preventing disease progression, improving patient outcomes, and decreasing costs are the main aims of screening CKD. Target populations for CKD having diabetes, hypertension, and other main causes are the main focus of screening by blood and urine tests. Screening data and detecting individuals with unrecognized or early stages of disease can be used for policy development to decrease costs and risks. (Obrador et al., 2011) It is found that there is not any city wide screening policy to prevent CKD. Information is defined as “tool that is valuable and useful to people in their attempts to cope with their lives”. Information need is defined as “a recognition that your knowledge is inadequate to satisfy a goal that you have”. Information related symptoms, risks and complications of treatment, diet, medication and fluid regimes, social life, family and work, TX,HD,PD, self-care and tests, psychological impact, and stages of CKF are needed for the treatment of CKF. Individual patient characteristics, preferences and priorities for information determine the level of information needed according to circumstances and existing knowledge level. Qualitative versus quantitative methods can be used to learn types information needs by surveys, interviews etc. Information needs for CKD is determined by Paula Ormandy (2008) in her PhD thesis. Themes and information needs are shown in appendix. During the progression of CKD, not much information is needed but cause of CKD, properties of kidney, what can happen and prognosis information are required.“Getting good treatment in a comfortable, caring safe environment, delivered in a safe way”, “Having information to make choices, to feel confident and to feel in control”, and “Being talked to and listened to as an equal; being treated with honesty and dignity” are three critical factors for effective treatment of CKD. “Living with Kidney Disease: What you should know” is investigated by Ormandy (2008) to provide necessary information to patients by books, leaflets, DVDs, videos, formal presentations, and visits to increase adherence. The priority of information depends on the goals of patient (Ormandy, 2008). Thurstone Paired-Comparison Scale as shown below is used to determine priorities and preferences of information needs based on 89 sample size. Minus values of Figure 1 state that they are below 50 % of the sample. Self-managements, understanding blood results, different tests, and changing diet have the highest priority as shown below. Furthermore, complications from treatment have the second highest information priority. Sub groups based on age, sex, current knowledge, co-morbidity etc. can be drawn for priority of knowledge. The hospital consultant was mostly used to get information about CKD. Age , modality group , time since diagnosis and current work situation effect the information priority need whereas gender, time duration on RRT, formal education and co-morbid condition does not affect the priority of information need (Ormandy, 2008). Figur 1. Scaling themes for CKF; Ranking Order of the Core Information Needs using Thurstone Case V Scores (Ormandy, 2008) According to Thurstone Case V Scores that CKD patients in Bingöl have low level of high priority information like self-management as they stated in interviews and survey. Main problems are that patients are not well educated and there are not enough cross-treatment teams for CKD. METHODOLOGY By Yıldırım et. All(2007), it was found that the Turkish version of the KDQOL-SF-36 carried out in randomly selected 82 patients has high reliability with 0.84 Cronbach's Alpha in Istanbul with End Stage Renal Disease (ESRD). (Yıldırım et al., 2007) In this study, KDQOL-SF-36 form is used to compare two main hospitals in Bingöl city and determine problems related to CKDs by observations and interviews. Analysis of Variance(ANOVA) is used to find differences according to hospitals, gender, education and seeing a psychiatry doctor. 95 patients are surveyed and interviewed at the beginning of 2015. Cronbach's Alpha was found 0.919 from 35 items. RESEARCH RESULTS 35 patients(36,8%) and 65 patients(63,2%) are from a private and main government hospital respectively in Bingöl city. 45 patients( 47,2%) are women and 50 patients(52.6%) are men. Just three patients had kidney transplantation before with unknown rejection reasons. The mean of age is 60,78 ±12.163 years for all patients. 78,9 % of patients have basic education level mainly five years and just 2 patients has studied high schoolIn total 87% patients are satisfied with hospitals and almost all of PH hospital patients having higher survey score are happy with treatment. Well-being and physical functions of patients are evaluated by scores given to the questionnaire. As seen below, most of patients do not care about their diet while patients at government hospital care their diet better. 14 patients at private hospital from 34 patients and 15 patients from 49 patients at government hospital do not do any sport activities in their daily life. Patients do not get regular dietician control by not seeing a dietician in 8.48±6.8 months and 91.6 % of them have not also seen any psychiatry doctor and just 7 patients visited a psychiatry doctor. Moreover, average 3,5 months and average 4,38 months at Private Hospital(PH) and Government hospital(GH) respectively, not any dietician has visited or talked with any patience. 45 40 35 Frequency 30 25 20 15 10 5 0 No Little Care Private Dialysis Center No Little Care Goverment Hospital Dialysis Centre Figure 2. Diet care by patients Before CKD, high tension(HT) and diabetic(DM) are the most greatest cause of ESRD in Bingöl city with 38% at PH and 35% HT at GH for HT and 14% at PH and 18% at GH for DM. Kidney related illnesses such as nephritis or kidney injures are the third greatest cause of ESRD in Bingöl. Moreover, heart related problems are also serious causes of ESRD. After taking HD, tension, pain, hernia and diabetic are the highest complications at PH and tension, jaundice and tension are the greatest complications at GH. At PH and GH with 5,88% and 28,57% respectively, patients state that they need information about their treatment and illnesses. 44 % of them sated that the place of information is not important and can be everywhere while 33.3 % of patients want to have information at the dialysis center. 76,47% of PH and 56,25% of GH patients are transferred to hospitals by cars. PH patients and GH patients take dialysis for 5.06 years and 4.34 years respectively. Moreover, PH patients drink 1,5 glass water daily while GH patients drink 5.1 glasses water per day. Having high rate of water drinking can cause hypertension. Moreover, 32,35% and 28,57% of PH and GH patients have a kind of diabetics respectively. Lassitude with 44% at PH and with 32% at GH and pain with 33% at PH and 19% at GH are two most common side effects of treatment. Tension is the third greatest side effect with 14 % at PH and 18 % at GH. Stiff staff, narrow place, not hygienic and being not comfortable are main problems at GH by asking the open question “why you are not happy at your center”. In both hospital, 13% of 11 patients, 63% of 53 patients, 64% of 22 patients, 26% of 22 patients, 85% of 80 patients are satisfied with physical conditions, staff, cleanness, transportation and services respectively in second open question “why are you satisfied with that center” . Personnel satisfaction and cleanness are 54,29% and 37,14% at PH. For GH, not having good transportation is one of the main reasons of dissatisfaction. Reasons why patients are not happy are investigated and it is found that patients feeling bad due to taking TX and not being cured completely at private hospital. Being far, not comfortable, not enough clean, lack of necessary devices, and not having another alternative hospital are reasons why they are not satisfied at GH. Opening more dialysis centers, more improved devices, being closer, helping dialysis patients and wider centers are suggestions done by patients to solve main problems and increase satisfaction. For taking breath, stress and unhappiness due to CKF and sexual life, there are significantly differences between private and government hospital. Private hospital has better scores than government hospital and there are no significant differences for other questions of SF-36 according to hospital type as shown below and in appendix section. The GH places at basement are not enough and patients have to wait for the new hospital to be finished to get a suitable place and better treatment. Table 1. Differences between PH and GH I22 I34 I35 Type of Hospital Private Government Total Private Government Total Private Government N Mean 34 60 94 35 60 95 34 60 2,18 2,72 2,52 2,37 2,83 2,66 2,41 3,18 Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Sum of Squares 6,333 117,125 123,457 4,716 92,505 97,221 12,920 111,219 df 1 92 93 1 93 94 1 92 Mean Square 6,333 1,273 F-V P-Value 4,97 0,028 4,716 ,995 4,74 0,032 12,920 1,209 10,6 0,002 According to gender, there are no differences in all questions. Some female patients were shy while answering questions and some of them cannot talk Turkish well. Patients have mainly basic education level and just five patients have high school education level and just two patients have a kind of university education.Q2, Q9,Q10, Q13, Q17, Q21-23, Q26-29, Q32,Q33 are not any statistically significant according to education. Other questions show differences and as the education level increases, the life quality scores of patients also increase. Q22 and Q34 are significantly different for seeing a psychiatry doctor or not. About 65% of CKD patients have a kind depression according to a doctor interview at GH. At private hospital, there is no psychiatry doctor and patients are redirected to GH, but there is just a psychiatry doctor at GH. DISSCUSSION AND FURTHER RESEARCH In this study, KDQOL-SF-36 is used to compare the dialysis services done a main government hospital and one private dialysis center in Bingöl. The main aim is to compare the success of private and government hospital and find reasons why healthcare is a problem in Bingöl city for CKDand how to improve it. Patients at PH have comfortable treatment conditions and satisfaction even there are more staff and spending at GH. Costs at PH are paid by governments except green health card holders forcing them to go GH. Not having enough nephrology doctors is another problem at that city; professional doctors come here to work just two years for their conscription in East of Turkey. After two years, they mainly go to big cities and patients have to wait for the next nephrology expert. Government human resource politics in healthcare is the main reason why healthcare is not at the expected level in Bingöl city. In two years, doctors start to know patients better and patients can have an improved communication for their treatment. Another government related problem is not finishing new hospital for years due to political reasons. Patients of CKDs take care at the basement of GH without enough air transfer and lightning. PH does not not have an dietary expert, an professional psychiatry doctor and other kind of treatments such as peritonea dialysis, home dialysis etc. Not having a medicine faculty at Bingöl University prevents to increase the treatment quality at city especially when the need of professional doctors is considered. As furher part of this study, KDQOL-SF-36 results will used to determine the quality of treatments for each patient and then both hospitals will be compared again based on quality of life. After 2-3 months, another KDQOL-SF-36 survey will be carried out over the same patients to see the improvements done in their life by also analyzing their lab results. For that aim, a dietician and a psychiatry consultation are suggested to have at both hospital. There is a just one psychiatry doctor at GH in the whole city. CONCLUSION Taking too much water, staying at a small place, not having a permanent dietician and a psychiatry doctor, cleanness and lack of professional doctors are main problems at GH. More comfortable treatment, better staff satisfaction, regular checking, cleanness, good transportation and consultancy are main advantages of patients at PH. PH hospital has a better overall mean than GH as shown in Appendix section in a good way and GH has higher scores in just ten questions. Some new branches have been opened at districts to decrease the workload at city center, however not having permanent nephrology doctors at districts forces patients to get their treatments at center. Lack of at meeting information needs is another problem at both hospitals. Some people have low level of Turkish language knowledge and education to read. As from interviews, it was seen that they do not know exactly what to do at real life and their illnesses. Patients come economically from low class families and they obey whatever is told to them. Self-management of their illness score is very low with about 10-20%. They do not care about their eating habits and do not do any sportive activities. For years, Bingöl city have depended on neighbor cities such as Elazığ, Diyarbakir or Malatya. Patients still have to go these cities to get treatment for some situations and some patients die while going these cities on the way from serious injuries or heart attacks. To improve the treatment quality of patients at Bingöl city, the city needs some new private hospitals at districts, at least five years conscription for professional and practitioners doctors to get a better communication with patients and to know the region. There is one private hospital giving treatments alternative to GH. Some new private hospitals are to be opened for special operations and serious cases with PD and home HD options and other dialysis alternatives. Moreover, Bingöl city can be a hub not just for kidney treatments but healthcare tourism with high potential of thermals and natural beauties for potential CKD patients at earlier stages. REFERENCES Imran Aslan, 2015, “Estimating average lifespan and expected costs for chronic kidney failure (ckf) in turkey, Research Journal of Business & Management - RJBM (2015), Vol.2(2)) Aslan İ.& Özen Ü. 2013, “Decision Analysis and Markov Chains for Management of Chronic Kidney Failures in Turkey”, ISS & MLB, p.610-626, Nagoya/Japan, 2013. Ardine de Wit G., G. Ramsteij P.and Th. de Charro F.,1998, “Economic Evaluation of End Stage Renal Disease Treatment” , Health Policy, 44, p. 215–232. Gregorio T. Obrador, Mitra Mahdavi-Mazdehand,Allan J. 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Mete, and H.I. Tolgay, 2007, “Translation, Cultural Adaptation, Initial Reliability, and Validation of the Kidney Disease and Quality of Life–Short Form (KDQOLSF 1.3) in Turkey”, Transplantation Proceedings, 39, 51–54. APPENDIX Table 1 Stage One- Information Need Themes and Sub-themes(Ormandy, 2008) Table 2: KDQOL-SF-36 results for PH and GH