Skills Matrix
1st Line Engineers – team of 26 engineers
2nd Line Engineers – team of 19
engineers
3rd Line Engineers – team of 13 engineers
(listed certifications are for most recent version unless specified)
CompTIA
CompTIA A+
6x CompTIA Certified
2x CompTIA Certified
1x CompTIA Certified
CompTIA Network+
4x CompTIA Network+
2x CompTIA Network+
1x CompTIA Network+
VMware
VCP3
1x VAC VCP / Vi3 VCP Vi3 VCP
1x Infrastructure Virtualization VI3 to
vSphere 4
1x Infrastructure Virtualization vSphere 4
Design
VCP4
VCP5
Cisco
CCNA
3x VMware Certified Professional vSphere 5
3xCisco Certified Network Associate
3xCisco Certified Network Associate
3xCisco Certified Network Associate
CCNP
1x Routing and Switching
CCNA-SEC
2x CCNA Security
BCMSN
1x Cisco Multilayer Switched Networks
MCP
5x Supporting and trouble shooting
3x Installing, Configuring, and Administering
1x Installing, config, admin - Desktop
1x Managing & Maintaining Network
Infrastructure
1x Managing & Maintaining Win Server
1x Windows Server
MCSA
1x Windows Server
2x MCSA Windows 7
1x Micsoroft Windows Server
MCTS
1x Windows 7 Config
2x Microsoft Exchange Server
1x Windows 7 and Office 2010
Deployment
2x Windows Server Network Infrastructure
2x Active Directory Configuration
1x Network Infrastructure
1x Windows Server Virtualisation
1x Windows Server Network
Infrastructure
1x Sharepoint Configuration
1x Active Directory Configuration
2x Windows 7 Config
Microsoft
MCSE
1x Active Directory
1x Applications Infrastructure
2x Microsoft Windows Server
2x Exchange Server 2010
2x Applications Infrastructure Configuration
1x Ms Office SharePoint Config
1x Network infrastructure
MCDST
1x Supporting and Trouble Shooting
1x Windows Server Virtualisation
MCITP
1x Enterprise Server Admin
2x Enterprise Admin on Windows Server
1x Consumer support technician - Vista
2x Server Administrator on Windows Server
1x Enterprise Messaging Administrator
Skills Matrix cont.
Other
1st Line Engineers
2nd Line Engineers
Apple
1x Apple Genius
Blackberry
1x BES software Administration v5.0.3
ITIL
1x ITIL Foundation V3
1x ITIL Certified Practitioner
Prince2
Experience and responsibilities
Clearance
Higher Ed.
Btec/NVQ/A Levels
Degree Level
CRB
CRC
GSAT
Years
Support and client liaison
Onsite Support
User mgmt. – Active Directory
Basic troubleshooting
Reporting
Data backup and recovery
Maintenance of VMware hosts
Management of VPN networks
Networking
Router and switch configuration
Proactive Maintenance
IT Strategy/Consulting
Design and Implement new sites
Configuration and management of
VMware, Antivirus, SQL, Active
Directory, Exchange, Server2012
3rd Line Engineers
1x ITIL Foundation in Service Management
2x Prince2 students
1x NVQ Level 3
2x Advanced Diploma for IT
Practitioners
1x National Diploma in Computing
1x Btec National Diploma Computer
Studies
1x GNVQ Advanced IT
3x Computer Science
3x Information Systems and Multimedia
1x Computer Systems Engineering
1x Bsc Computing with Mathematics
1x Bsc Computing with Mathematics
1x Bsc Computer systems
1x Computer Science
3x Computer Science
1x BSc Computer Systems Technology
1x CRB Cleared
2x CRB Cleared
3x CRB Cleared
1x CRC Cleared
2x CRC Cleared
1x CRC Cleared
1x certified
1-3
1x certified
3-5
1x certified
5+
1x Advanced Diploma for IT Practitioners