2014
CADILLAC NATIONAL SERVICE MANAGERS COUNCIL
MEETING NOTES
October 6th 2014 Monday.
Enterprise Rental (Donnell Henry)
1: Suggested that they could managed our CTA cars.
2: They would make commit to leaving employees in place for longer periods of time.
3: Name tags for rental agency employees.
Mark Miller (Warranty) mark.1.miller@gm,com
1: Suggested eliminating internal transmission repairs at the dealer level as with other
manufactures.
Reba Tillery Service Lane e-advisor/ rtillery@sleadvisor.com Cell: 734-604-0040
Cuts JC write up in half.
Automatically prints essential reports.
Alerts to recalls, pre-paid and CPO maintenance plans, branded titles, warranty blocks, service
bulletins and GM service contracts.
Speeds work bench inspections.
CSI tool and higher profits.
Mike Cole/Aspen
Text massages used for direct mail specials.
Customer can opt in for text coupons.
And much more.
American Tire Distributors/ Kevin Casseda
Do you love tires? If not you should! They do more than just sell tires. They have trainers that
can help train your staff and help with inventory control.
J&L Marketing 800-346-9147
Need to have an owner clinic? That is what they do. They will help you plan and execute.
Digital Airstrike/ Erica Sietsma
What are people saying about your Dealership on social media? They can help monitor and
respond.
October 6th Monday Night:
Even when we were not in the meeting room buried with presentations, the week was spent
together discussing Cadillac Service Business, and the Future of Cadillac while eating some of
Detroit’s finest food……Hot Dogs!! Some of us opted for different food.
October 7th 2014 Tuesday.
Michael Bojarczyk – GM Roadside Assistance team
Andrea Walton – Business Process Manager
Shelton Bright – Business Process lead
Adam Luebbers Business Process
Jim Swinson – Recovery and Reunite (part of Roadside)
Recovery and Reunite program – if a customer breaks down on the road, put the customer in an
Enterprise vehicle and send customer on their way. Repair vehicle, then contact roadside and
roadside will arrange to have vehicle shipped to the customer’s location.
600,000 Services per year covered by Roadside Service.
Customer Experience:
Single Call Solutions:
When transitioned to Allstate, moved to Single Call Solution - All info including ETA’s are
handled on one phone call.
Customer approach for GM
All Businesses have different requirements….current through Allstate was customized for
General Motors.
Service enhancement for GM customers
Customized reporting solutions
ATA reporting – Dealers notified when vehicles towed to dealership
Joe Macoskey brought up the fact that the reporting on GM Program info is inferior and has no
information with regards to rejects, missed calls etc. Stressed the importance on getting it fixed.
Michael responded that he took the data off due to the overhaul of information but committed
to launching some type of reporting for Cadillac Roadside Managers.
Mobile Applications:
For customers……can locate service provider…..so customer knows when driver will arrive.
Reinventing Roadside:
Andrea Walton:
Cadillac Roadside
Passionate Brand Advocates Staffing
Dedicated Branded Agents, Account Management and support staff
Dedicated Customized provider Training
Premium brand experience
Specialty teams for new vehicle launches or specialized BU Serviced
Triggers of escalation
Training:
Embrace GM OnStar brands culture and history
GM Cultural and vehicle training.
Roadside Key Performance indicators.
Average speed to answer
Total experience time…….average approx. 8 minutes
% ATA 45 min and under arrival time
Target is 45 min
Tracking 90%
Overall Satisfaction with Roadside
80% to 85%....overall
Overall Satisfaction with Advisor
80% to 85%
Aaron Mantegna:
Cadillac Roadside.
GM Relationship manager
At call center every day in St. Petersburg call center
Cadillac Technician Program Manager
Service Manager and Technician communications.
***** This is the guy to call if issues arise
*** focused…..on the Cadillac Program.
Asked to take a look at program due to dispatching issues……states that program was
overhauled. From top to bottom.
6 Steps to Superior Service with a Cadillac Technician
1.
2.
3.
4.
5.
6.
Embrace the “Cadillac Promise”
Always dispatch Cadillac technician
Use 2-2-2 contact policy
ETA Acceptance
Response code selection
MMA Documentation – properly document.
States Cadillac Technician Contact Rate is around 80%.
Goal is 90%
Current amount of technicians can’t cover the load….
Need More Technicians to improve the number.
Where are Cadillac Dispatch’s?
Florida and Texas……largest region’s….handle a big % of the calls.
Mobil Applications
131 of 185 technicians using the mobile application
Been upgraded 3 times in 18 months.
25K dispatches have run through the application.
84% of the job’s managed via app were accepted.
Maryweather Eisenhard – Roadside Customer experience assistant manager:
Showed Video on how roadside began.
Launched 2011
152 Dealers in the program
Designed and developed and updated roadside manual.
Upcoming changes:
Clarify how to bill/invoice claims
`
Maryweather went over a few examples of how to invoice certain repairs.
Review of the $35.00 charges for Roadside assistance.
CTA Program:
Spoke about CSI being #1
Spoke about Defining Moments – Time and Transparency….
Expectations are very high
Quote accurate wait times
Appreciation
Reunite Program:
Customer traveling…..breaks down…..put customer in enterprise vehicle…repair vehicle and call
roadside…….roadside will ship car to customers location when vehicle repaired.
Eric Pollard / GM Accessories
Accessory Priorities:
Meet customer demand for personalization
Support dealers vehicle sales
Provide additional dealer profit opportunity
Improve customer satisfaction
Enable special editions/product refreshes throughout vehicle lifecycle.
173M in sales for GM……$200M in sales for dealer network
All 26 ADI’s are profitable.
30 Billion Industry.
Appearance, wheels & Tires and Performance are the 3 areas where bulk of accessory
sales are.
Cadillac forecasted Accessory Sales are from 20M to 60 M by 2017
$PNUS all time high of $192 in September
34% increase compared to last year.
****
New full size liner (rubber floor mats…like weather tech
****
Dynamic Publishing on Accessory Information Center
*** will print flyer for items that you want to promote.
Cadillac Threats.
Cadillac Growth challenges:
Total sales are closely tied to LPO sales.
Reviewed all accessories available for all Cadillac models.
Many new types of wheels being offered for Cadillac
9 different wheels for Escalade alone.
XTIME – Appointment Scheduling. Gus Kowaris
6000 dealerships
13 OEMs
Solves Customer Issues
Value – What do I need? What does it cost, who….
Why X-Time???
Win new customers
Raise Service Retention
Boost your show rates
Utilize more of your Capacity
Higher $ per repair order
3 products
Service Marketing
Service Scheduling
Service Check in
XTIME CLOUD
Includes many areas of data to assist in the above processes.
Social Media Tour:
Amazing in itself…..watch what you post on twitter/ Facebook and others…..never know who is
monitoring and who is saving data on us all.
Dale Hall – Manager Technical Assistance quality center
A positive Customer Service Experience Starts AFTER we fix a Vehicle.
** Dealer Satisfaction Survey
Techs are satisfied…improved 14% over the last 4 years.
SM’s are dissatisfied….much lower score……largest complaint….no FSE’s
** Attempting to get our technicians the most information on the first call in attempt to speed
up the repair process.
** Working on getting with IT organization to search, update, and access TAC cases on line.
Will also (as long as Dale is in position) have the ability to call on the phone…however, they just
wants to allow technician to update online.
*** COUNCIL CONCERN:
WE NEED TO VOICE TO WHOMEVER…..IN EFFORT TO IMPROVE OUR
PROCESS FOR OUR TECHNCIIANS. IMPROVE THE CASE CLOSING
PROCESS, POSSIBLE PHONE APP, ONLINE, ETC.
** HAVE HAD NOTHING SINCE THE LAUNCH OF SI……
Dale acknowledged.
FRANK POMPA - ONSTAR
Expressed that hardware is greatly improved…..voice recognition is much improved etc.
Public is demanding the changes that OnStar is making based on customer expectations and to insure
that OnStar is leading the competition.
*** some issues with TIS to WEB……Frank enforced that when there is an OnStar module
replacement, make sure you push the button to make sure it works.
Corky Brabbs – Consultant
Shooting Par Every Day.
Gave the Burger King example:
Compared to Service Advisor…..
SERVICE IS “PEOPLE HELPING PEOPLE”
When an advisor is checking the vehicle on the service drive, the advisor is giving the perception
that they care…..they are looking out for the customer’s best interest.
Gave example of checking the tires and checking the wiper blades. Ask the questions,
do the blades chatter/streak??? Don’t ask…respond w with closed response…”let me
go ahead and replace them for you.”
Applebee’s example:
Soup is like water…….meal came out wrong…….
Manager blamed the cook…….no….manager was the issue.
Manager needs to quit blaming others for nonperformance….take on the
responsibility yourself. Maybe the manager didn’t properly train the cook what
to do….train the waitress on how to write the order.
Publix example:
Items not on the menu…….’Jamie’ went out of her way to “see what she could do”.
Offered Corky option to take additional food to save a $$........went on and
above.
Shooting PAR everyday: (Corky)
P
=
Process
Controlling the flow!!!
If we can’t control the flow, the flow controls us.
4 elements of a process
1. Must be real….
a. If you don’t have buy in…it won’t work
2. Must be acceptable
a. In not acceptable, it will fail…
Make it their idea, not yours….how doesn’t matter
3. Must be executable
a. Our nature to find any excuse not to do what we
are supposed to do…until the behavior changes.
4. Must be Measureable.
a. If you can’t measure…you don’t know.
A
=
Accountability
Without accountability, we will take the path of least resistance.
Taking the behavior and changing it.
How do we take and change the behavior of our people to improve
what we have today to grow to what we want to be tomorrow.
Don’t change all in one swoop????
Take small bites…..small steps.
2 areas of accountability
a. Compliments
b. Correction – Action
R
=
Review
When reviewing, if employee’s will not do what you need them to do, ask them
what the consequences should be……
Life is a course and I am shooting for Par!!!!
We are Cadillac….how do we distinguish ourselves, other than product???
Tuesday Night October 7th 2014
Discussing the day’s events and presentations on a dinner cruise on the Detroit River.
Wednesday October 8, 2014
Jean Hart – CTS – ATS
PI1308 New Model Features
New Features:
Text Message Features
Not available on base radio……only available on CUE
Supported by Apple and most Android phones
List of supported Bluetooth devices is provided to the customer at gmtotalconnect.com
Can listen to text while driving but cannot text while driving…..also, there will be
preprogrammed responses programmed in…..e.g.). “I am driving right now….will
respond when I can”.
Can use “SIRI” while driving….if phone has the setting.
*** ICON on Cadillac CUE…..”SMS”.
Lane Keep Assist (LKA)
May help avoid crashes due to unintentional lane departures.
It may assist by gently turning the steering wheel if the vehicle approaches a detected
lane marking without using a turn signal in that direction.
Must be over 37 mph to be functional
Button on dash to turn on and off……system will remain in the position that it was in
when vehicle was turned off.
*** If no lines on road…system will turn off.
*** If turn signal turned on….system will not steer.
**** This is something that must be discussed and explained to all customers.
OnStar Gen 10 program…..4Glte
Can connect up to 7 devices
Must buy a data plan to get to function.
Can buy data plan from OnStar or any provider.
Joe Macoskey questioned battery life on vehicles with this feature…..does system turn
off, will system stay on all of the time and cause the battery to drain……
Jean will find out answer
Wireless Charging:
Way to charge phone without mess of wiring
Behind HVAC Controller behind the CUE system.
Charging will be on or off….stupid proof system.
Phone must be compatible
Kemkraft part 109-4005 test tool
www.kemkraft.com
Soft Stop plus – ATS Coupe only
Perpendicular Parking 2015 CTS Sedan
Vehicle controls the steering, driver controls the brake and gas.
DIC Provides direction along with audible beeps
Press & hold APA to switch between parallel and perpendicular parking.
Vehicle speed must be 6 mph or less or self-deactivates.
System will automatically disengage with any of the following:
Driver steering input
Phone call
Any drive input.
ESC or ABS Event.
ATS / CTS Service Updates.
2013 – 2015 3.6 engine shake at idle.
Updated engine mounts coming 2014 Q4
To be replaced in pairs.
2.5L idle shake…….recalibration only….no mounts coming.
2013 – 2014 Lower ball joint noise
Steering Knuckle
Improved ball joint in CCA…….what is ordered from service stock is updated.
Brembo Brake Noise
New service pads 2015 Q1
Adding 1mm to backing plate to increase mass
For today….follow pi0917D to apply copper paste
2013 – 2014 Top Strut Mount
New service part 2014 Q4
Improved mount for high heat, suspension travel and tear resistance.
Musty HVAC Odor
All levels of Engineering involved
Evaporator core water retention
Investigating revised coating for production
Cleaning/coating procedures for field ineffective????
Enhanced after blow
Ionizer testing.
****** bottom 1/3 of the core stays wet…….
*** have to remove doors to change out part.
PI1162B…..mobile telephone microphone poor performance when using Bluetooth
Foam patch for headliner
If patch is installed properly….then……
Check for seam sealer gaps in cowl, bottom of a-pillar to cowl, under hood by
hood hinge under trim panel
Steering Shudder while turning left or right into a parking spot with the steering close to the
end of travel at 3 to 4 mph
PIC 6012 new calibration greatly reduces the shudder
Engineering is still working on a better Calibration.
Wiper Module Assembly Replacement…..doc id# 3471581 updated.
Recall 14157 – Wiper system may become inoperative
Tighten the outboard mounting bolt/round hole, then the inboard mounting
bolt/ slotted hole to ensure proper mounting.
Carefully install the alignment grommet into the body sheet metal. If not
correctly, the wiper arms may scrape on the windshield.
Align wiper arms to dots on windshield.
If wiper arms hitting windshield….definitely missed the spot and not
installed correctly.
TECH TIP…
Wiper Arm Cap.
If vehicle in Aug 2013 or prior, and wiper arm decorative cape will not install
over stud after wiper module replacement, replace wiper arm to correct.
Only a handful of cars where this is possible.
Pulls or leads to the right:
Verify first if road specific
Check wheel alignment….save before and after readings.
Adjust within specs to correct.
Recommendation….leave the right side alone and move the camber on the left
side to +.2.
Hassan Abdallah – CUE
Diagnosis.
Scan tool enhancement with regard to data that points to the surrogate MOST master
when a fault is present.
Current scan tool software indicates the surrogate MOST master which requires the
Technician to start at a particular starting point.
***** Cannot swap components from known good vehicle ****
ECU bypass connectors can be used to diagnose radio U codes….loss of communication
and other infotainment symptoms.
Tool information will be published in SI
PI1149 Intermittent radio blank display
All ESC Infotainment parts are on restriction…..dealer must have TAC authorization
PI1238B – no XM on Start up when manually turned and/or using voice recognition.
NO FIXES…..Hassan working on.
Home Screen – when you turn the radio off to the analog clock, then turning the vehicle
off, upon turning the vehicle back on the next day, the radio comes on the home screen
with the radio muted.
Time Shift – when you hit pause button the display responds to the touch however it is
not pausing the radio.
ETA – the estimated ETA can be different to other navigation systems because it
depends on the navigation data format used.
This may lead to differences in ETA calculation compared to other systems.
GM Nav system applies a single speed value for the entire road type, not the
more precise speed value for each road segment like Google, MapQuest etc.
Connected Customer specialists.
Reminded us to utilize……50 specialists….work with BQM’s on current issues.
Warranty Trends
Hassan stressed that trends are heading in the right direction and that repairs have been
reduced.
TAC Cases and FSE closing summary.
Don’t always focus on module….
Largest reported failures were wiring repairs and IPC clusters, then reprogram
HMI.
Ron Capone – Powertrain
2013 ATS 2.0 Turbo Piston Failures PI 1178A
Planned field action in November 2014 Currently in
approval/process/calibration/software release….necessary to change spark plugs as
well.
2013 – 2014 Engine Knocks (LGE Engine)
TSB= PI 1171
Cause: Multiple spills by supplier causing issues.
Very tight tolerance engine, not a lot of forgiveness for error….
2.0 Intermittent Rough Idle
Concern – 2013 ATS – usually the vehicle has been driven at speed then come to a stop
and then rough idle occurs (near stall)
Cause: Possible canister purge event that has excessive vapor, purge is only
commanded under manifold is vacuum state.
Correction:
Revised SPI Calibration will have improved purge duty cycle to
not overload the induction system with fuel vapor.
Dave Leone – Cadillac Executive director of Sales and Marketing
New Cadillac badge
Attempting to change the image of Cadillac….target to younger buyers and a younger
market to obtain more buying cycles per customer.
Unmistakable symbol, on with a heritage of evolution.
Crest has been modified 35 times in the last 112 years.
The sleeker crest signals design evolution.
New Vehicles:
ATS Coupe – in store now.
Escalade Platinum by December…..
Real difference is with the interior of the vehicle
Leather wrapped dash
Full leather seating.
Microfiber headliner and pillars
Premium floor mats.
Tuscan Brown with natural finish
Jet black with ash wood,
Platinum lit door sills
Cooler – holds 6 20 oz. bottles….40 degree temp.
18 way seats with 3 different types of message.
** 39% of trade in are from Escalade Owners
** 18% are new customers adding to fleet.
2015i Escalade
New badge and grille appearance
8 speed transmission
2 speed transfer case w/neutral
Can dinghy or flat tow
Surround Vision (360 degree Camera)…cameras around the vehicle.
Hands Free Lift gage (open and close)
Comfort open windows. (Express down)
Terra Mocha Exterior Color.
ELR
Stop Production…feed off of current inventory
Improving 0-60 speed time…
Improving braking time w/use of new tires.
CT6
Positioned above today’s CTS and XTS Product lines.
Into production in the fourth quarter of 2015.
New rear wheel drive.
Loaded with advanced electronics,
Super Cruise:
Just like adaptive cruise…but will take over the steering.
Taking advanced GPS and Camera Data…..
New lightweight body structure…using more aluminum
RACING….V-Series
World Challenge Series Champions…..last 3 years.
Cadillac will stay in racing…..
New car will be the ATS Race Car….reviled next month. Will remain in the world
challenge series….
Help from Dealers:
Run flat tires
*** Can sell a road hazard policy backed by General Motors….can sell
in the service drive, can sell after vehicle write up.
Customer Satisfaction upgrades invoiced as “Recall”
Do not use the word “recall” for product updates.
Cosmetic Summer Tire Cracking in Cold Weather
High performance tires are normally used for summer tires RKK option
code. If tires are driven on cold days in the winter….cracking may
happen…. (Below 15 degrees). Cracks are superficial only…don’t change
the integrity of the tire.
Wireless charging issues / Customer help – Gmtotalconnect.com
Dave Bakos – Executive Director of Sales and Marketing
Opened with “Our focus is on our customer safety and peace of mind”
Recalls:
Timing of communications vs. parts availability.
Process has been revamped. Working with NHTSA to improve the process.
Improve Communications to the dealership with regards to stop sales. When a
stop sale occurs in the future, GM to try to include the reason why the stop sale
is happening.
14299/14172/14497 ignition key recalls……parts are available at this point.
New key cover and/or new key.
14171 – Lap Belt pretension replacement ATS (shipping on Monday)
14179 ATS Trans shift cable
14233 CTS inadvertent airbag deployment (driveshaft replacement)
Can use painted and unpainted.
14686 Passenger airbag partial deployment (2015 Escalade, ESV)
1100 vehicles involved. (End of 10/17/2014).
Mentioned CAC cases are up from 3000 per day to 10,000 to 12,000 per day.
Lots of turnover and lots of new people who are not fully trained but due to call
volume have been thrown into the mix in attempt to handle all of the phone
calls.
Creating a new Cadillac business unit enables manufacture to pursue growing opportunities in
the luxury automotive market with more focus and clarity.
Service may stay the same as it is…..due to cost…
Lots of strong discussion on keeping Cadillac and/or changing Cadillac’s perception as being the
“elite” brands.
Rob Thwing – Manager Service Workbench
Reviewed Service workbench setup screens.
5 set up screens are rolled into 1 screen.
Integration – still same DMS’s….no change.
Appointments:
New – is 100% integrated with ADP, automate…..2 way street.
New Scheduling control panel to give dealership control of the appointments
coming in to the store, when the customer can make an appointment and when
not.
Also put a reminder process in place, when a customer makes an appointment,
the system will send a confirmation to the customer and notify the dealer
and/or advisor about the appointment.
Bill Springer – Krex Automotive
Serving new car dealers since 1947.
Focused on Dealer Retention and assisting dealers in maintaining and retaining customer’s
relationships.
Getting customers back for the 1st service visit.
Getting the customers back on time for scheduled maintenance
Getting customers to return for the unplanned repairs.
On Average 48% of the new car buyers return for their 1st service visit.
Getting to 60% will generate $33000 in Gross Profit.
How do you get them to think of you first???
On Average, from 2012 to 2013, the service interval has increased by 5 days
from 140 to 145 days.
On average….cost dealership $91,000 per year in Gross Profit.
Unplanned Services lead to defection:
Brakes
Tires
Batteries.
@ 250.00 per repair order or $3750 per day or $86,000 per month.
What is your $86,000 challenge????
GET THE CUSTOMER TO THINK OF YOU FIRST.
DriveSure….
Create Value
Communicate Value
Renewable benefit value with each service.
** With DriveSure…..Their roadside number guides the customer back to the dealership….will
pass other dealers to get customer to you.
Also get rental car benefit
Road hazard & tire protection benefit up to $150.00.
** Contact the customer at: the right place, the right time with the right piece (mail, text, email
** Includes thank you letters printed by Krex that come from your advisors.
Tom Burlingame – SRX
Cracked/Spider web screens
Portion of screen is inoperative….
Working on a solution
DIC – CUE blank and steering wheel controls Inoperative.
SRX units involved built late 13 to July 14
Will see on 2014 and some early 2015 units
*** replace the cluster to fix the condition.
Cause: tier 2 processing change
Correction – revert to previous process.
Leaking oil pressure switches
Cause: misplaced diaphragm, not crimped correctly, damaged diaphragm, bad gasket
Correction:
replace the switch.
Prop Shaft versus RDM
Drone/rattle 17-25 mph, best heard at front or rear seat
Gone when RDM is disconnected
Replace prop shaft before RDM
Sunroof Drain Hoses
Product investigation underway
Possible special coverage for customers beyond warranty.
Changes:
1. Hoses lengthened
2. Material changed
3. Tie straps installed
4. Positioned properly
5. Increase the diameter of the grommet at the cowl
PI 0598A, PI0044D. Front and rear hoses and cowl seal.
Updated tire and wheel balancing equipment
Had a lot of complaints….heavily reduced.
Still working on tire and wheel handling with regards to wheel weights being knocked
off at assembly. If weight knocked off, wheel and tire will be replaced prior to vehicle
leaving factory.
I-Phone not working with new 8.02 update on Cadillac SRX…..
Ed R. States to disconnect battery cables….touch them and reconnect…phone
should work.
Or….go to apple website and load back to previous software.
Blake Streling – XTS
A/C Odor while driving and during cold starts……during high unload.
Likely described as vinegar
Still investigating root cause
Clean / coat trial process for extreme cases.
Earlier braking from rear virtual bumper
Car may brake earlier than desired while in reverse.
Hardware / software change in 14 to support advanced park assist caused sensitivity
increase.
Calibration upcoming to improve condition.
Front brake pad noise
Primarily on first apply while backing up
Brembo paste released to resolve – not complete kill
New pad in process, expected availability January 15
Cracked / spider web screens…… SAME AS SRX
Wheels on XTX Premium wheels corroding where insert meets wheel.
Not enough space between insert and wheel
Replace wheels to correct…….insert gap has been increased on replacement
wheels.
Tim Pierce – Escalade
Improvements:
Stiffened frame & body / improved suspension dynamics
Better maneuverability, cornering, handling
Improved stopping
Improved body roll
Down side – rides a bit stiff
Z95 Rough / Stiff Ride
Basics first – road force variation 15 lbs. or less
The lower the better….Hunter 9700 – needs upkeep
Prevent tire slip on rim – use correct lube and keep sealed.
Alcohol will evaporate from open lube affective properties.
Limited Field fix:
Low friction struts and shocks
(Very limited supply)
Hand to mouth supply….working to try to get CCA stock replaced.
Also….working on new low rate top mounts for rear shocks and rear shocks
Further improvements under development
Strut & Shock production improvements now in current vehicle production at
the 50nm level (from 100 nm).
Droan, Body Boom, Pressure / Buffeting Boom
If you drop a headliner, you will find one of the bows loose, detached etc.
PIT5318 for bonding procedure. (Use specific material)
If still noise at certain mph range….use Pico to locate energy source. Likely Axle,
Prop etc.
Transfer Case Issues……latest calibrations thru PIP 5220A
Rough Idle in Gear – PIP 5211A
Procedure to relax mounts – also additional work taking place.
Lift gate cross car seam
Developing repair procedure…..working to drive process improvements in production.\
A/C charge level change…..PIT 5292B
New charge level labels coming….PI will reflect.
A/C leak from Compressor to condenser high side line…PIT 5331.
Hose leaking by muffler…..at bend. New hose will have a buddy clip connecting the
line.
Vehicle will not start on very cold days…..5.3L only.
Contacts in solenoid will freeze up.
Same design between the 5.3L and 6.2, but different suppliers.
Install the 6.2L starter motor.
In the 5.3L, seals not strong enough allowing condensation to get into solenoid
and freeze over causing no start.
Council Business:
2015 Officers
President
Jeff Ciastko
619-921-5502
jcias@mkb.com
Vice President
Joe Macoskey
951-757-8717
joe@paradiseautos.com
Recorder
Darren Dandre
708-232-8781
ddandre@ettleson.com
Treasurer
Stu Edwards
765-623-4388
cadillacstu@msn.com
Web Master
Tim Hilsey
610-996-9083
admin@hillcadillac.com
Membership
Mark Sortino
619-997-2716
mark.sortino@greinermotors.com
The product committee was dissolved because it was felt that all members are responsible to file
product reports and bring issues to the council as needed.
2014 President Ed Rodreguez and Juan Santos with closing remarks and passing the torch to Jeff
Ciastko who will lead the Cadillac National Service Managers’ Council into the 2015 season.