Matrix for college/district technology responsibilities
SERVICE
DESKTOP Support
SERVICES PROVIDED
Funding Source
Implementation
District: Password resets,
security profiles, internet,
browser, etc.
General fund – District
General fund - College
General fund - College
General fund – College
College (DO)
College (Laney)
College (Merritt)
College (BCC)
REQUEST
PROCESS
Email to helpdesk
Email to helpdesk
Email to helpdesk
Email to helpdesk
FORMS REQUIRED
Footprints ticket
Helpdesk form
N/A
N/A
CONTACT
helpdesk@peralta.edu or (510) 587-7800
laneyhelpdesk@peralta.edu or (510) 986-6972
merrittit@peralta.edu or (510) 436-2433
BCC-IT@peralta.edu or (510) 981-2844 - Room 356
Colleges: Computer access
MAINFRAME Support
Facilities Support (Maintstar)
PEOPLESOFT Support
(PASSPORT & PROMPT)
IT NETWORK (LAN/WAN)
District
BCC
Laney
COA
Merritt
WEBSITE
District
BCC
Laney
COA
Merritt
DISTANT EDUCATION
Support
Admission & Records
(District Educational Services)
General fund - College
College (COA)
Email to helpdesk
Student Financial Aid & Trust
Accounts
Facilities ticketing system,
building infrastructure, etc.
Portal/system, navigation,
access, authorization, security
roles, etc.
District: Core Router to Edge
switch
Colleges: Edge switch to
building MDF/IDF/POE
Note: District IT assist in all
LAN issues upon request
General fund – District
District
Email to helpdesk
General fund – District
General Services
General fund – District
District
District Webmaster (changes to
www.peralta.edu)
berkeleycitycollege.edu
laney.edu
alameda.peralta.edu
merit.edu
Moodle, password resets,
instructor shells, etc.
Student Success and Support
Program, Assessment,
Orientation, Enrollment,
Admission, Grades/Rosters,
Financial Aid, Graduation,
Transfer, Transcript
General Service –
District Ed Services
General fund – BCC
General fund - Laney
General fund – COA
General fund – Merritt
General fund – District
District
General fund
District (District)
Phone General
Services
N/A
Footprints ticket
Maintstar
BCC Audio-Visual (for local audio and video issues): bccav@peralta.edu or (510) 981-2873
coahelpdesk@peralta.edu or (510)748-2180
helpdesk@peralta.edu or (510)587-7800
(510) 466-7341
District
Email to helpdesk
Footprints ticket
Note: For instructional verses administration LAN issues see Computer use Guidelines
Email to helpdesk
General fund - District
College/District
N/A
Email to helpdesk
General fund - College
College/District
N/A
Email to helpdesk
General fund - College
College/District
Helpdesk Form
Email to helpdesk
General fund - College
College/District
N/A
Email to helpdesk
General fund – College
College/District
N/A
IT Network LAN/WAN Services Provided: Wired, Wireless, and Remote Access (VPN)
College (BCC)
College (Laney)
College (COA)
College (Merritt)
District (District)
Phone Educational
Services
Email to helpdesk
Email to helpdesk
Email to helpdesk
Email to helpdesk
Email to
online@peralta.edu
Phone Admission &
Records
helpdesk@peralta.edu or (510) 587-7800
helpdesk@peralta.edu or (510) 587-7800
bccit@peralta.edu
laneyhelpdesk@peralta.edu or 510-986-6972
coahelpdesk@peralta.edu or (510)748-2180
merrittit@peralta.edu or (510) 436-2433
N/A
(510) 466-7272
N/A
Helpdesk form
N/A
N/A
support@eberkeley.org or (510) 981-2883
laneyhelpdesk@peralta.edu or (510) 986-6972
Shane williams at swilliams@peralta.edu
N/A
N/A
online@peralta.edu
District: (510) 981-2805 or (510) 466-7368
BCC: (510) 748-2228
Laney: (510) 464-3121
COA: (510) 748-2228
Merritt: (510) (510) 436-2487
SARS – CALL, GRID, TRACK
District
BCC
Laney
COA
Merritt
Educational Services
Server/Storage
Design, Maintenance
Design, Maintenance
Design, Maintenance
Design, Maintenance
Curriculum, Scheduling,
Catalogue, Research, Business
Intelligence (BI)
General fund – District
General fund - College
General fund - College
General fund - College
General fund - College
General fund – District
IT STRATEGY PROJECTS
District IT
BCC IT
Laney IT
Software, Programming, etc.
Infrastructure
Infrastructure
Measure E – District
Measure A, E – College
Measure A, E - College
District (District)
College (BCC)
College (Laney)
Merritt IT
COA IT
Security Camera
Infrastructure
Infrastructure
Operation, Maintenance
Measure A, E - College
Measure A, E - College
Measure A – District
College (Merritt)
College (COA)
District (GS & IT)
District (District)
College (BCC)
College (Laney)
College (COA)
College (Merritt)
District (District)
Email to helpdesk
Email to helpdesk
Email to helpdesk
Email to helpdesk
Email to helpdesk
Phone Educational
Services
Email to helpdesk
Email
Email to Antoine
Mehouelley
Email
Email
Email to helpdesk
Footprint ticket
N/A
Helpdesk form
N/A
N/A
helpdesk@peralta.edu or (510) 587-7800
BCC-IT@peralta.edu or (510) 981-2844 - Room 356
laneyhelpdesk@peralta.edu
coahelpdesk@peralta.edu or (510)748-2180
merrittit@peralta.edu or (510) 436-2433
Contact Mike Orkin
(510) 466-7272
Footprint Ticket
N/A
helpdesk@peralta.edu or (510) 587-7800
BCC-IT@peralta.edu or (510) 981-2844 - Room 356
Email
amehouelley@peralta.edu
N/A
N/A
Email
merrittit@peralta.edu or (510) 436-2433
coahelpdesk@peralta.edu or (510)748-2180
helpdesk@peralta.edu or (510) 587-7800 or