New Road Surgery Patient Participation Group (NRSPPG)
Minutes of the Meeting held on Tuesday 20th January 2015
At New Road Surgery at 11.00 am
Present
John Wyatt, William Dowley, Pat Hackett, Isabel Hyde, Leslie Irving,
Jessie James, , Carol Killner, Karen Leech, Sheila Oxspring, Phil
Swarbrick, Robert Trigger, Norman White, Heather Williams,
Apologies
Alan Danter, Nigel James
Item 2Minutes of Meeting held Friday 12th December 2014. Approved and
signed as an accurate record, by the Chairman John Wyatt (JW).
Item 3 Matters arising from the Meeting held 2014. It was agreed that the
Secretary, Sheila Oxspring (SO) should write to Jo Bleasdale (recently retired Chair of
Fund raising) to thank her, on behalf of the committee, for all her hard work whilst she
was Chair of the Fund Raising Committee
Item 4 –
Fund Raising. Isabel Hyde presented the Fund Raising details for 2014.
This showed a total in hand on 12th December of £312.98. This included £198.29 which
was the balance from the Christmas Coffee Morning Fund Raising Event. A general
discussion followed about how to spend the funds raised, during which the following
points were made.
(i)
(ii)
(iii)
Amplification equipment for future general meetings could possibly be
purchased with the money. Phil Swarbrick (PS) reported that a roving mic
system could probably be purchased for approx. £220.00. It was decided to
test out if this was absolutely necessary by arranging the room in a different
way at the Stroke Awareness Meeting to be held 20th March 2015. It was
pointed out that there is a portable loop system at the surgery, which could
assist hearing aid wearers.
IH informed the meeting that the surgery had purchased a new ear syringe
and some of the funds could be used for this. The surgery also needed to
renew some items of furniture which could possibly come from the fund.
IH said that the surgery would also like to purchase an ear sucker but this
would cost in the region of £3,000. PS suggested that a fundraising initiative
should be started for this and that the funds in hand should be put into this.
It was finally agreed to leave the decision about how to use the money raised to date,
until a future meeting.
Item 5 Education - Stroke Awareness Event 20th March 2015. The difficulty of
managing to accommodate large numbers of patients at the surgery was discussed. It
was agreed to limit the number of places for this event to 56. There would be free
tickets and these would be given to patients in advance on a first come, first served
basis. Advertising would be by text message to all patients whose mobile phone
numbers were known. This would go out after the next Committee Meeting on 3rd
March 2015. JW agreed to provide posters. IH said she would arrange a notice to go
on the website.
Committee members would help with refreshments and hosting the event on the day.
Item 6Suggestions and Complaints. None had been received by the practice
since the last Committee Meeting.
Item 7 Clinical Commissioning Group. JW announced that the next meeting
was to be held on Thursday 22 January 2015 at 9.30 am in Bromsgrove. He invited as
many as possible to attend. Jessie James said that she and Nigel James hoped to be
there.
Item 8 Future Meetings. Tuesday 3 March 2015 at 11.00 am and Tuesday 14
April 2015 at 11.00 am.
Item 9. A.O.B
a) JW raised the issue of the NHS England Patient Online Survey initiative.
Patients were invited to complete this survey by 23 January 2015, regarding
online services at their practice. NAPP had sent this information in their
December E-bulletin. JW asked what online access did patients have, to their
medical records at New Road Surgery. Karen Leech (KL) explained that from 1st
February, patients would be able to access on line, their vaccination, allergy and
medication records. 30%-40% of patients were registered for on line services.
KL further explained that the online pharmacy arrangements were now
available. Patients register with their preferred pharmacy and their
prescription would then go automatically to that pharmacy for collection.
Norman White (NW) pointed out that the patients’ NHS number was required
for this registration process.
b) William Dowley thanked JW for talking to the CQC when they inspected the
Practice in November 2014. JW had given a very favourable report to the CQC.
c) NW suggested the book “Do no harm” by Henry Marsh was a good read and
gave an insight into the problems facing the NHS.
d) PS suggested that NRSPPG should meet with another local PPG once a year to
exchange information for mutual advantage. It was agreed that this was a good
idea and should be brought forward to a future committee meeting with a view
to meeting another PPG in about 6 months time.
e) PS further suggested that it might be a good idea to sit in, in the waiting room,
with patients and informally ask them for their feelings about availability of
appointments, waiting times, car parking etc. After a general discussion it was
agreed that this would be helpful and that one committee member per month
could be responsible for doing this for a day/half day and then reporting back
to the committee. JW, SO and PS to draw up a crib sheet of prompts to ask
patients questions and to record answers.
The Chairman closed the meeting at 12.00 noon.