KM CLINIC:
SOLVING BUSINESS PROBLEMS
USING A KM TOOLKIT
BY RUDOLF DSOUZA
17 NOV 2014, 1830-2000
VENUE: NLB
One of the biggest challenges the KM team faces is Top Management Support.
In forum after forum, the same question gets asked- ‘How do we get the
attention and support of top management?’
The issue is that KM is treated more as a library or archival system – to be used for
reference or to be brought in to do the documentation post an event.
Performance Metrics also reflect the attitude- measuring downloads and user
testimonials of putting KM Artifacts into their actions.
One of the ways to address this dilemma is to actively seek out opportunities to
use KM Tools to address business issues. This is what the speaker has been doing
effectively when he was working with an organization as the Head of KM and
now as a KM Consultant.
In this session the speaker will share with the participants actual cases where the
KM team was called upon to address intractable business problems. He will
present 5 caselets of 15 minutes each where a different KM technique was used.
Each caselets would provide a background to the problem, why the technique
was selected, how the program was developed and implemented, and the
outcome. He would use actual examples.
The techniques include Archetype Extraction (Sales Organization), Best Practices
Sharing (Service Organization), After Action Reviews (Construction Company),
Lessons Learned (Infrastructure Company) and Knowledge Capsules (across
various categories of industries). Through these case studies the participants will
get the flavour of using a KM Toolkit for solving Business issues, thereby
generating positive disposition towards KM. After 1 or 2 successful interventions
the KM function will be welcomed by business functions. After a few more
interventions KM will be seen as a vital component of all strategic decisions.
Venue
National Library
Board, Possibility
Room, Level 5
Cost: FOC for
members
Registration:
Please email
(mark_loh@ikms.org)
the following details
to event
coordinator.
Name,
Organization,
Designation, email
and phone number.
About the Presenter
Rudolf D’Souza is the Founder and CEO of In-Kno-Win
Consulting (www.inknowin.com). He firmly believes that
the success of KM lies in addressing Business issues. He set
up In-Kno-Win Consulting in 2012 with this objective. He
counts among his clients India’s leading Corporate
Businesses.
Rudolf pioneered the use of Gamification in KM when he
created the Knowledge Olympics way back in 2004. He
successfully led the organization to the Hall of Fame in KM
where he was at the helm of KM for almost a decade,
through innovative and path breaking programs.
Rudolf is keen on pushing the agenda for KM in India and
has been part of the CII Knowledge Council. He
conducts an elective paper on Knowledge Management
at one of the leading Management Institutes in India.
Recently he has set up a Circle of Excellence on the
subject.
Rudolf is trained on Creativity and Innovation methods as
well as Cognitive Edge methods of Complexity and Sense
Making;