Shane Illingworth 6433 S Highland Drive, Apt#1 Salt Lake City, UT 84121 801-803-4226 [email protected] MISSION STATEMENT: To work in a challenging environment in which my professional skills, initiative, education and experience can be utilized to their fullest extent. TRAINED IN: Microsoft Server 2003, 2008, 2008 R2, Windows Legacy OS & 7, Active Directory Management, GPO’s, Backups & Recovery, Microsoft Outlook, Various VPN Clients, , IOS 4 & 5, Symantec Endpoint Protection Management & Deployment, Microsoft SMS / SCCM Deployment, Linear Troubleshooting, Microsoft APP-V, Microsoft Remote APP, EXPERIENCE IN: Wireless Hardware & Clients, Basic NETAPP NAS & SANS Management, Mobility Devices including IPhone, IPAD, Droid, Blackberry, Microsoft OCS & Lync 2010, Live Meeting Various Remote Access Clients incl Webex & Log Me In, Linux Asterisk VOIP, Linux Red Hat, Ubuntu & Debian Distributions EMPLOYMENT: EMC Inc, Draper, Utah Position Held – Technical Support Engineer Lvl II Supports ApplicationXtender Desktop, Web Access, Web Services, Image File Index & Storage Software Supports ApplicationXtender Workflow Manager Resolve tickets from partners & customers responding via email or phone Supported Server 2003 / 2008 2008/R2 Environments Virtual & Physical Supported Desktop Win XP/Win 7 Environments virtual & physical Resolved local site issues within IIS Resolved security & permission problems on customer servers with service accounts & improper group & user permissions Basic SQL database management Technical Analysis & bug escalation, Documentation creation and modification Team Lead over 4 employees for KCS Responsible for new employees training in KCS SME / Team Lead KCS (Knowledge Centered Support) Good for Enterprise (Contractor), West Valley, Utah Position Held – Tier 2 Support Engineer Work with Exchange Admins & other server Admins to resolve complex problems from tier 1 escalations Support Good for Enterprise software & its other products on various server platforms & client devices Read understand and interpret system, device & server logs from Good For Enterprise & server operating systems Work in exchange 2003, 2007 & 2010 environments & corresponding servers Worked on Domino servers to support Good for Enterprise with Lotus Notes Clients Documentation Creation and Modification to help other engineers get answers faster & quicker through KCS (Knowledge Centered Support) Lifetime Products (Contractor), Clearfield, Utah Use of Microsoft RemoteAPP package creation and deployment Microsoft Application Virtualization package creation and deployment Support Server 2003, 2008, 2008 R2 Server environments Use, maintain and support Microsoft Hyper-V for virtualization Use & maintain Active Directory groups & users Tier 1 Microsoft Exchange Support Terminal servers support & build outs for virtualization environments Remote Desktop Services(virtual server desktops) Documentation Creation and Modification to support my environments & clients Silicon Valley Bank , West Valley, Utah Position Held – Infrastructure Administrator Position Held – End User Services SME \ Team Lead Software Deployment & Licensing Service Now Maintenance & Support Use & Maintain Goverlan remote support Training new employees on software deployments and software itself Researching & purchasing new software depending on need Use maintain & Support SCCM & Microsoft Application Virtualization Laptop Deployments Support Customers via the Phone, Email & Call backs Report bugs and improve the knowledgebase & Documentation Remote Desktop & Laptop Support Use & Maintain Active Directory groups & users Tier1 Microsoft Exchange support Support Mobile Applications & Devices including Iphone, IPad, Blackberry with BES, Droid Regional technician for the Seattle, Portland, Phoenix, Denver, Minnesota, Chicago and Salt Lake City offices. Quarterly visits to each sales office for support of servers, networks, VOIP and end users EDUCATION: ITT Technical Institute Murray, Utah Associates of Applied Science, Information Technology - Computer Networking Systems Bachelor of Science, Information Technology - Information System Security PERSONAL STATEMENT I am a highly motivated, self-starter, with 7 years of training and education in the Information Technology field. I am a confident, enthusiastic, business-like individual with a good sense of humor, and an excellent ability to communicate at all levels. I have the ability to work effectively as an individual or as a team member and offer a great deal of flexibility in regards to work environment and schedule. I thrive in a challenging environment where my professional skills, initiative and experience can be utilized to their fullest.