To
: HR Manager
Dear Sir / Madam,
It’s with great interest that I am enclosing my resume to your respected organization for your
review. I have been working in the administrative Field and I believe that I have learned many about
front office receptionist, dental assisting and still have a lot to find out. I have a good background in
customer service and being a dedicated person makes me a qualified candidate.
My enclosed resume provides you with details of my skills. I am positive that a personal interview
would more accurately reveal what I know and what I am willing to learn and utilize in your kind
organization.
Thank you for your time and consideration.
Looking forward to meeting you soon.
Yours Sincerely,
Khadija Said
Khadija Said Mbarak
Khadija Said Mbarak
Sharjah , U.A.E
055-2972499
050-6521002
Khadija.Mbarak@Hotmail.Com
OBJECTIVES
Administrative support professional experienced working in fast paced environments demanding
strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet,
committed to superior customer service. Confident and poised in interaction with individuals of all
levels. Detail-oriented and resourceful in completing all job duties; able to multi-task effectively.
EXPERIENCE
Front Office In Charge ;
|Brilliant Private School - Sharjah Sep 2013 – Present
 Receiving parents / visitors and guiding them to the concerned departments.
 Arrange meeting with teachers / supervisors / principal / transport in charge / admin
officer and concerned people etc.
 Receiving complaints, suggestions & directing people to school counselor.
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Receiving publishers, suppliers & deliveries, communicate with concerned people & report
to the admin officers.
Assist school clinic in case of emergency contact ambulance, hospital or additional help
according to the situation and keep the follow up.
Direct parents to transport in charge / admin officer in case of queries , concerns and
complaints related to admin department.
Follow up of early or late dispersal & communicating with parents in case of delay & keep all
the information updated for further communication.
To transfer written messages to concerned heads for efficient communication and response.
Coordination with school supervisors & other section heads regarding school events, exams,
trips, visits etc.
Daily check of emails on school website and respond.
Call back report of missed calls during the day to the admin officer
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Khadija Said Mbarak
EXPERIENCE
Medical Receptionist / Dental Assistant
|The Dental Centre(Dubai Health Care City) Dec 2012 – Sep 2013
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Seating patients in the treatment area.
Passing requested instruments to the dentist during dental procedures
Sterilization and preparation of instruments & ordering supplies.
Serve as office manager or receptionist, greeting patients and introducing patients to the
dental practice.
Manage patient records, filing, and recall systems.
Appointment scheduling.
Answer multi-line telephone to screen, forward and take messages.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring
inquiries.
Directs visitors by maintaining department directories; giving instructions.
EXPERIENCE
Front Desk Receptionist / Customer Service
| Life Line Hospital – AbuDhabi | Sep 2011 – March 2012
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Welcomes visitors by greeting them, in person or on the telephone; answering or referring
inquiries.
 Directs visitors by maintaining employee and department directories; giving instructions.
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Appointment scheduling.
 Answer multi-line telephone to screen, forward and take messages.
 Hear and resolve complaints from customers, patients, and public.
 Filing and data entry.
 Maintains telecommunication system.
 Maintains safe and clean reception area by complying with procedures, rules, and
regulations.
 Registering new patients at the surgery.
 Checking patients in and out.
 Accurately collecting information and personal details about patients.
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Khadija Said Mbarak
EXPERIENCE
Front Desk Receptionist
| M u b a d a l a h A bu D h a b i | M a y 2 0 1 0 – j u l y 2 0 1 1
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Maintain company files, soft and hard copy alike.
Performs other administrative or office duties as required or as assigned
Answer multi-line telephone to screen, forward and take messages.
Hear and resolve complaints from customers and public.
Schedule Appointments.
Filing and data entry.
Welcomes visitors by greeting them, in person or on the telephone; answering or
referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains safe and clean reception area by complying with procedures, rules, and
regulations
CE RT I F I CAT I O N S :
I Have Attend These Courses:
1Customer Care.
2Soft Skill Management.
3Fire safety and security
E DUCAT I O N
High School Cer tifica te
1994 - 1996
LANGUAGES
English
Arabic
Reading
Fluent
Good
Writing
Fluent
Good
Spoken
Excellent
Good
Swahili
Good
Good
Good
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Khadija Said Mbarak
SKILLS
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Excellent Communication with Customers.
Telephone Skills.
Verbal Communication.
Listening & Customer Focus.
The ability to stay calm under pressure
Good organizational skills
Be courteous but firm when dealing with difficult customers
A good memory for faces.
Efficient and well organized
Self-motivated and able to use initiative
Confident when using a computer and office equipment
P E R S O N A L DATA
 Date Of Birth
 Nationality
 Religion
 Visa Status
 Driving License
April 27th 1976
Ugandan / Yemeni
Islam
Employment
UAE – Abu Dhabi ( Valid – Light Vehicle)
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