Prescription FAQS You can order your prescription by coming to the surgery and putting it in the secure box, you can post it, fax it, e-mail it or use the secure form on the website. In all cases we need your full name, date of birth and details of your medications. Postal address: The surgery, The Gardens, London, SE22 9QU Fax: 020 8299 4481 e-mail address: [email protected] Website: www.thegardenssurgery.co.uk 1. The difference between a repeat and an acute prescription An acute prescription will be given as a one-off for a medical problem – for example antibiotics to clear up a chest infection. Repeat prescriptions are more commonly given for long-term conditions which are managed with a regular medication. 2. If you drop your prescription in the letter box, we recommend that you put it in an envelope marked prescription or better still put it in the secure prescription box Putting it in an envelope provides privacy around your medication and treatment. Posting it in the secure prescriptions box means it is less likely to be damaged or lost. 3. You can sometimes get a few days prescription from the chemist but it’s better if you order in advance Not all chemists will provide emergency prescriptions and they always mean more work for GPs and reception staff. It also provides a margin if the Dr needs to review your prescription. 4. Why are medications reviewed So you and the GP have an opportunity to check there are no unacceptable side effects and that the medication is still working 5. Order in good time: what is good time? If you have the same medication all the time, and it’s been reviewed relatively recently and your condition is stable, and there are no worrying side-effects, the deadline is 48 working hours. 3 days is sensible If you have a number of medications that keep changing and you are asked for a BP check or weighing, or you take Warfarin and need to provide your yellow book, then a week is better Reception staff will always do their best to get your prescription for you before you run out but observing reasonable timescales makes for a calmer and more efficient process. 6. A list of your regular prescriptions can be printed off and provided for you. Not all GPs set the computer to routinely print off a counterfoil with your regular medications on it. This is because it wastes large amounts of paper and toner. If you have a lot of medications and want a list of them, GPs and reception staff will be happy to print it out for you 7. Tick what you want if you have the prescription counterfoil We ask for all prescription requests to be made in writing or provided to us using the counterfoil where this has been provided. Patients sometimes don’t tick what they want and we cannot guess – medications are sometimes very expensive. Please tell us who you are with date of birth and what you want. The website has a handy form you can use. 8. Why don’t you tell me in advance if you’re not going to provide my prescription We do our best to e-mail phone or text people if there is a problem with their prescription request. Have we got the correct landline, mobile number, or e-mail address for you? You can tell us if it’s changed through the update address details button on the home page of our website or tell any of the reception staff or use the prescriptions e-mail address see above.