Home FAQ
http://www.jaslokhospital.net/FAQ/M__8
What is the deposit for operation in your hospital?
Ans.Rs. 2,000/- for operation
Rs. 1,500/- for angiography
Rs. 10,000/- for open heart surgery & angioplasty
What are the different types of rooms in your hospital and what are the charges?
Ans. Types of rooms:- Suite Class
- A Delux Class
- A Class
- C Class
- Economy Class
The Tariffs / Deposits are subject to change without any notice.
What are the Class wise deposits?
Ans. As per our patient Guide.
-
What discount is given to senior citizen & whether this is applicable to all
classes?
Ans.
Senior citizens are entitled to 25% discount on Out Patient Consultation and investigations. We
are also offering 25% discount to patients admitted to 'E' class on investigations only.
What is Day Care Surgery?
Ans. Day care surgery means patients undergoing surgery / procedures do not require
to stay overnight in the Hospital.
What are the procedures done in ‘Day Care'?
Ans. All grade IV & V surgery / procedures performed in a day and if the patient
requires to stay overnight in the hospital, then he/she can be transferred to regular bed
of ‘C’ class. The charge for the grade IV & V are fixed by the hospital.
What is Day care Chemotherapy?
Ans. The patient can come for the chemotherapy procedure for a given period. He/she
can deposit the day care charges on Counter No.8 & 9 and can directly go to the day
care chemotherapy room on 13th floor in our hospital.
What is the deposit for booking the operation?
Ans. The patients are requested to pay amount specified in the schedule of charges
according to your operative category. Reservation deposit is to be paid within 72
hours on surgeon’s booking date or 2 days prior to admission.
Does reservation deposit confirms my bed of choice?
Ans. All efforts will be made to give the bed/class of your choice, but this is not
possible every time, it will depend on vacation / discharges & medical status of
previous occupant.
After booking for operation, can I make cancellation?
Ans. Yes, kindly get the authority letter from your consultant / surgeon of medical
fitness who is the only authority to cancel the operation. For this procedure contact the
Admission counter.
-
What is the actual mode of admission?
Ans. After telephonic confirmation of your bed you may bring the patient along with
the doctors note or bring your letter of authority from your company. After fulfilling
the formalities at the admission counter, you will be given an admission Number.
Then you will be guided to floor / room allotted.
After telephonic confirmation of your bed you may bring the patient along with
the doctors note or bring your letter of authority from your company. After
fulfilling the formalities at the admission counter, you will be given an admission
Number. Then you will be guided to floor / room allotted.
Ans. Yes, patient has to pay the deposits as per the category of the class, and in case
of surgery / procedure as per the grade of surgery.
What is a mode of payment?
Ans. Patients can deposit the payment by cash/Demand draft / credit cards like Diuers
Cards or American Express Card or by local cheques only.
-
Is my mediclaim policy accepted at your hospital?
Ans. Yes, you have to approach your agent or call the third party and tell them to send
the authorization letter through agent or directly contact with the TPA you can avail
this facility under their limitation.
Do you provide ambulance services?
Ans. Yes we do. Please contact the admission counter on 66573013 or cardiac
ambulance 23524141, which is open round the clock.
What are the visiting hours?
Ans. Monday to Saturday - 4 pm to 7 pm
Sunday - 10.30 am to 11.30 am & 4 pm to 7 pm
-
How many passes do you issue?
Ans. To control the crowd and noise you will appreciate that we issue only one pass
for an attendant which is to be surrendered at the admission counter at the time of
discharge.
What are timings for discharge?
Ans. Discharge time is 11.00 am, discharge formalities should be completed before
10.00am on the day of discharge, so that patient can leave exactly at 11.00am.
What are the procedure for Discharge?
Ans. Your consultants will make entry of discharge in your folder containing the
relevant papers and vouchers for the billing department. The final bill is ready after
the deposit is taken into account. When the final bill is received payment has to be
made at the bank counter in the podium.
Is food from outside allowed?
Ans. No food will be permitted into the hospital premises either for the patients or
relatives/ attendants. For patients food will be served from the hospital kitchen only.
For relatives and attendants meal will be served in the dining hall of the hospital on
payment of fixed charges. These coupons will be available at the snack bar.
Is there any surcharge on the hospital bills?
Ans. 20% surcharge on room charges, investigations, operation, Doctor’s fees,
procedures etc. 20% service charge on telephones and Cafeteria.
What are the procedure for Discharge?
Ans. Your consultants will make entry of discharge in your folder containing the
relevant papers and vouchers for the billing department. The final bill is ready after
the deposit is taken into account. When the final bill is received payment has to be
made at the bank counter in the podium.
Is there any surcharge on the hospital bills?
Ans. 20% surcharge on room charges, investigations, operation, Doctor’s fees,
procedures etc. 20% service charge on telephones and Cafeteria.
-
What is the procedure for refund?
Ans. Documents required for depositing refund1. Final Bill (original) 2. Receipts of all payments 3. Pass cancellation receipt.
What are the formalities for foreign Nations?
Ans. Mode of payment is Indian currency. To help you encash your dollar or Traveler
cheque is made through IDBI bank or contact admission counter.
What are the rules for transfering the patient to lower class or higher class?
Ans. Transfer to lower class will be considered after fifteen days. Transfer to higher
class will mean to consider all higher-class charges from the day of admission.
How do I get summary report/Discharge Card?
Ans. Your discharge card or summary report will be given to you by the floor staff
before being discharged.
Where will I get by balance investigation reports done during admission?
Ans. Pending reports of investigations are to be collected from Medical Record
Department which is open from Monday to Saturday between 8.00 am to 5.00 pm.
Do you have Emergency Charges system?
Ans. Yes, there are 1.5 times the regular charges for the surgeries done on Sunday,
Hospital Holidays and after 6.00pm to 8.00am.
Can we buy medicines or consumable from outside?
Ans. All the medicines are provided by the Hospital Drug pharmacy.
Do you have Telephone facilities for the patient in the Hospital?
Ans. Yes, P.C.O.s with incoming facility are provided on various floors to facilitate
communication with patients relatives in wards.
How to reach Jaslok Hospital & Research Center?
Ans.By Train ... route is from Grant Road Station or Mumbai Central station take a
cab for Jaslok Hospital or catch Bus No. 155 from Grant Road Station for Jaslok.
Landmark is Near to HajiAli or Mahalaxmi Temple area.
Approximate 30 kms from Santacruz Domestic Airport and Approx. 40-45 kms. from
Sahar Internaltional Airport - Andheri.
What is organ donation?
Ans.Organ donation is a noble act which gives us an opportunity to save many lives
after our death. The donated organs are transplanted into patients who are suffering
from end stage organ failure. As many patients suffer from end stage disease of
various organs, the organ donation is the only ray of hope for them.
What is organ transplantation?
Ans.Human organ transplantation is the achievement of the modern medical science
where through surgical procedure the healthy organ from a living or dead person is
transplanted on an individual suffering from end stage organ failure. This is
established surgical treatment available for the needy patients.
Which organs can be donated?
Ans.The vital organs like heart, liver, two kidneys, pancreas, intestine, lungs etc. can
be donated if we die a brain death. However cornea [eyes], skin and other tissues can
be donated after cardiac death.
The living person can donate limited organs like kidneys [as we have two kidneys] or
part of the liver and only to his/her close relative. The other vital organs can be
retrieved only from brain dead individual.
-
What is brain death?
Ans.Any individual whose brain stem, an important part of a central nervous system
is irreparably damaged is declared brain dead. Brain stem dead individual can not
regain his consciousness and breathing as brain stem has the centre for both. The
heart can continue to function due to ventilator and other support for a max. time of
36 to 72 hrs. As the blood supply to organs can be maintained for few hours, it is
during this period the organs can be retrieved after obtaining consent from the close
relative. This death can occur only in Intensive Care Unit.
How is brain death declared?
Ans.Brain death is declared by the brain death committee which involves team of four
doctors recognized by the Govt. and who are not involved in performing the transplant
surgery. The team has to perform the brain stem death tests twice at the gap of 6 hrs.
This death is declared in the hospitals recognized for transplantation. Brain death is
accepted worldwide and the brain death certificate is issued to the relatives.
Is their any chance of survival of a brain dead individual?
Ans.No. Brain dead individual is declared dead and cannot come back. There is no
question of survival of the individual as the set of tests done by the experts’ leave no
possible doubts of the diagnosis of brain death.
Brain death has nothing to do with mercy killing; the organs are taken only after the
person is declared brain dead. There is a difference between comatose patients and
brain dead individuals. The comatose patients are not dead whereas brain death is the
stage beyond coma and individual is declared dead. Organs are never taken at the cost
of donor’s life.
Does the donor have to die only in hospital?
Ans.Yes. As Brain death can occur only in ICU, one who becomes organ donor dies
in ICU of the hospital. No vital organs can be retrieved if the death occurs at home.
However, eyes can be retrieved up to 6 hrs. after the heart stops beating hence this
could be done even if the individual dies at home.
Is it legal?
Ans.Yes. In India, The Human Organ Transplantation Act was passed in 1994, which mainly
covers 3 areas.

It recognizes brain stem death

It regulates removal, storage and transplantation of organs for therapeutic purposes

It prevents commercial dealings in human organs. No human organ can be bought or
sold.
Is the donor’s body given back to the relatives?
Ans.Yes. The body is given back to the relatives to perform the last rites after the
retrieval of organs. The organs are retrieved only for therapeutic purposes. This is
different than body donation where the whole body is given to the anatomy dept. of
the Medical College for the research purpose.
-
Are the organs given to only rich?
Ans.No. As per the priority criteria like age, blood group, waiting period, Clinical
status of the recipients the organs are given to the most needy and suitable recipient.
In Maharashtra the Govt. has given guidelines to give the priority score to all the
waiting recipients to distribute the organs. Money, race, religion are not the criteria for
distribution
Will the donor family know to whom the organs are given?
Ans.No. The name and address of the recipient is not given to the donor family and
vice versa.
Is their any disfigurement after organ donation?
Ans.No. The organs are removed carefully by taking the donor to the operation
theatre and there is no disfigurement. There is cut on the body which is sutured just
like any other surgery performed on the living person.
Does our religion support organ donation?
Ans.Yes. All the religions in India consider it as the noble act.
Is any compensation or payment made to the donor family?
Ans.NO. It is pure donation and hence it becomes the noble act. However, the family
is not charged for the investigations after the consent for organ donation is given.
-
How can one become an organ donor?
Ans.Sign an organ donor card. Share the wish with the close relatives as their consent
is required before retrieving the organs even if the donor has signed a donor card. The
donor card has to be kept with the person who has signed it.
Donor cards are available at the following address:Medical Social Worker Department
Ground Floor,
Jaslok Hospital And Research Centre,
Peddar Road, Mumbai -400026
Ph No : 022 66573045 (Ms Bhawana/Mrs Urmila)
Or
Click to download Donor Cards