Cardio Center Survey
Administered May 2014
Below are the quantified responses to the Cardio Center survey.
Total number of participants: 315.
1. The number of hours of operation are adequate
Response Total
Response Percent
Strongly Agree
126
52%
Agree
100
41%
Disagree
12
5%
Strongly Disagree
2
1%
No Opinion
3
1%
Total Responses
243
100%
2. The Strength Equipment is high-quality.
Response Total
Response Percent
Strongly Agree
81
33%
Agree
132
54%
Disagree
6
2%
Strongly Disagree
2
1%
No Opinion
22
9%
Total Responses
243
100%
3. The cardio equipment is high-quality.
Response Total
Response Percent
Strongly Agree
112
46%
Agree
113
47%
Disagree
10
4%
Strongly Disagree
4
2%
No Opinion
4
2%
Total Responses
243
100%
4. The amenities/services (TVs, music, sweat and shower towel
service, renal lockers, locker rooms) provided are of high-quality.
Response Total
Response Percent
Strongly Agree
96
40%
Agree
124
51%
Disagree
11
5%
Strongly Disagree
0
0%
No Opinion
12
5%
Total Responses
243
100%
5. The Programming (including Winter 100, appreciation days, water
bottles, t-shirts, and free week) is high quality.
Response Total Response Percent
Strongly Agree
92
38%
Agree
99
41%
Disagree
8
3%
Strongly Disagree
3
1%
No Opinion
41
17%
Total Responses
243
100%
6. I sign up for membership via:
Response Total Response Percent
online
213
88%
Paper contract
30
12%
Total Responses
243
100%
7. I am very satisfied with the membership sign up process.
Response Total Response Percent
yes
238
98%
No
5
2%
Total Responses
243
100%
8. I receive Cardio Center-related information (events, changes to
hours, and program opportunities) in a timely manner.
Response Total Response Percent
Strongly Agree
112
46%
Agree
101
42%
Disagree
16
7%
Strongly Disagree
1
0%
No Opinion
13
5%
Total Responses
243
100%
9. Please rank order the ways in which you prefer to receive Cardio
Center information (1 most preferred):
Ranking Average
Paper Handout
3.21
Website
3.04
Signage in Cardio Center
2.63
Email
1.13
Total Responses
239
10. The equipment is fixed in a timely manner.
Response Total
Strongly Agree
71
Agree
110
Disagree
19
Strongly Disagree
6
No Opinion
28
Total Responses
234
11. The environment is welcoming
Response Total
Strongly Agree
109
Agree
117
Disagree
4
Strongly Disagree
0
No Opinion
4
Total Responses
234
12. The facility is clean.
Response Total
Strongly Agree
145
Agree
83
Disagree
5
Strongly Disagree
0
No Opinion
1
Total Responses
234
13. The locker rooms are clean.
Response Total
Strongly Agree
61
Agree
55
Disagree
2
Strongly Disagree
0
No Opinion
116
Total Responses
234
14. The Cardio Center staff is helpful.
Response Total
Strongly Agree
101
Agree
118
Disagree
0
Strongly Disagree
2
No Opinion
13
Total Responses
234
Response Percent
30%
47%
8%
3%
12%
100%
Response Percent
47%
50%
2%
0%
2%
100%
Response Percent
62%
35%
2%
0%
0%
100%
Response Percent
26%
24%
1%
0%
50%
100%
Response Percent
43%
50%
0%
1%
6%
100%
15. The Cardio Center staff is friendly.
Response Total
Strongly Agree
122
Agree
102
Disagree
4
Strongly Disagree
0
No Opinion
6
Total Responses
234
Response Percent
52%
44%
2%
0%
3%
100%
Question #16: 140 total responses
What do you like best about the Cardio Center?
Common themes:
1. Helpful / friendly Staff: 51 responses
2. Variety of equipment: 47 responses
3. Hours: 27 responses
4. Location: 25 responses
5.
6.
7.
8.
Clean: 17 responses
Affordable prices: 12 responses
Comfort: 11 responses
Services and amenities: 7 responses
Question #17: 129 total responses
What do you like least about the Cardio Center?
Common themes:
1. Too Busy/ no equipment available:
23 responses
2. Hours:15 response
a. Early: 4 responses
b. Late: 5 responses
c. Weekend: 6 responses
3. Unhappy with music selection: 15
responses
4. Locker rooms- too small : 10
responses
5. Weight room- need more
equipment : 10 responses
6. Added cost: 9 responses
7. Air handling: 5 responses
8. TV on individual console: 5
responses
9. Treadmills and elliptical- too old : 5
responses
10. Free hours/ weeks: 4 responses
Question #18: 112 total response
What suggestions do you have for us?
Common themes:
1. Cardio equipment: 12 responses
a. Treadmills- upgrade more
b. Add more cardio equipment
to the floor: elliptical and
bike
2. Programming: 12 responses
a. More incentive based
programming
3. Cleaning: -1 /+11 responses
4. Free weight equipment- need bench
and squat machines : 10 responses
5. Hours: 8 responses
6. Music: 8 responses
a. More variety
7. Membership fee: 7 responses
a. Too high of cost
b. Payment methods
8. Too hot: 5 response
Cardio Center recent changes
Equipment:


Cardio:
o Expanded the Cardio Center by 11 pieces cardio of equipment in the last year
o Continue to expand the number of pieces of equipment available while maintain
the older equipment
Strength:
o Limited in space to expand weight areas with bench press and squat racks
o The equipment that is currently available is capable of providing similar
movements
Cleaning:




New cleaning products for members to clean off the equipment
Ph7Q- completely safe disinfectant.
o 1% of solution is disinfectant- diluted
Staff is required to clean the facility top to bottom 3 times per day
There are two cleaning shifts 12:30-2p.m. and 9:30-11 p.m.
o Times have been selected at intervals following peak times
Hours:

Expanded hours on weekends and holidays
o Decision on based on use of the facility
 Hourly counts, and member feedback
Music:



Approved radio stations are available for members to choose from at the desk
Station can be requested for 30 minutes at a time
Once the 30 minutes are up the next request will be played