Action Request System 8.1.00
Compatibility and Support
Feb, 2013
BMC Software, Inc., Confidential
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2
BMC Software, Inc., Confidential
Customer Support
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Operating system and environment information
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Machine type
Operating system type, version, and service pack
System hardware configuration
Serial numbers
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3
BMC Software, Inc., Confidential
BMC Remedy AR System 8.1.00 Compatibility Matrix
Contents
INTRODUCTION .......................................................................................................................................................... 5
Vendor Backwards Compatibility and AR System 8.1.00 .................................................................................. 6
Vendor End of Support Policies and AR System 8.1.00 .................................................................................... 6
AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS.......................... 7
AR SYSTEM SERVER SUPPORTED DATABASES .................................................................................................. 7
Known Incompatibilities for AR System Server .................................................................................................. 8
JAVA SUPPORT .......................................................................................................................................................... 8
Known Incompatibilities for Java .......................................................................................................................... 8
AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ...................................................................................... 9
Known Issues for AR System Mid-Tier Supported Configurations ................................................................. 9
Potential Incompatibilities for AR System Mid-Tier ............................................................................................ 9
DEVELOPER STUDIO SUPPORTED CONFIGURATIONS ..................................................................................... 10
BROWSER SUPPORTED CONFIGURATIONS ....................................................................................................... 10
Known Issues for AR System Browser Supported Configurations ............................................................ 10
VIRTUAL ENVIRONMENT SUPPORT ...................................................................................................................... 11
Support Definitions for Virtual Environments .............................................................................................. 11
Fully supported virtual environments ........................................................................................................... 11
Partially supported virtual environments ...................................................................................................... 11
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS .............................................................. 12
Known Issues for Other Product Compatibility Supported Configurations .............................................. 12
Known Incompatibilities for Other Product Compatibility Supported Configurations ............................. 12
SCREEN READER SUPPORTED CONFIGURATIONS ........................................................................................... 12
LANGUAGE OFFERINGS ......................................................................................................................................... 13
REMEDY APPLICATIONS AND PRODUCTS .......................................................................................................... 14
Known Issues for Remedy Applications and Products ............................................................................... 17
COMPARISON OF SUPPORT BETWEEN THE AR SYSTEM VERSION 8.0.00 AND 8.1.00 ................................. 18
DOCUMENT REVISION HISTORY ........................................................................................................................... 19
BMC Remedy AR System 8.1.00 Compatibility Matrix
Introduction
The BMC Remedy AR System 8.1.00 Compatibility Matrix is divided into multiple areas of support. Each
of these areas is further broken down into three sections:
Supported Configurations
Known Issues
Potential Issues
The Supported Configurations are those where the configuration is expected to work properly based
on design, testing or general understanding of the interaction between products. For supported
configurations, BMC Customer Support will work with customers on an issue involving the
configuration until either the issue is resolved or a defect / enhancement is logged.
Configurations not listed may still operate properly with AR System and thus customers may choose
to run AR System in a configuration not listed as supported. Such configurations would be considered
as “unconfirmed”. BMC Remedy will accept issues reported in unconfirmed configurations but we
reserve the right to request customer assistance in problem determination, including recreating the
problem on a supported configuration. Reported defects either found to be unique to an unconfirmed
configuration or not reproducible within a supported environment will be addressed at the discretion of
BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not
be addressed. If a configuration is found to be incompatible with AR System or ITSM applications,
support for that configuration will be specifically documented as not supported (or unsupported – c.f.
Known Issues below).
The Known Issues section documents any known additional requirements or incompatibilities
between BMC products and products from other vendors. This list represents only those situations that
BMC has encountered or researched and may not represent an exhaustive list.
The Potential Issues section documents issues of supportability or incompatibility between BMC
products and products from other vendors that are for informational purposes only. Final word on these
statements would need to be stated in documentation from the other vendor.
In all tables, Italics indicate an addition since AR System
8.0.00.
BMC Remedy AR System 8.1.00 Compatibility Matrix
Vendor Backwards Compatibility and AR System 8.1.00
It is expected that a vendor will retain full backwards compatibility with existing major or minor
versions of a product when releasing newer versions of their products. This includes major, minor and
maintenance releases as well as service packs, patches, updates or other similar level of changes.
Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System
supports the listed version of vendor products or higher with regard to supported Server Operating
Systems, Desktop Operating Systems, Databases, Web or Application Servers, Servlet engines or
Browsers. However, this support is limited by documented compatibility restrictions from the vendors
themselves.
For example, if Red Hat Enterprise Linux (RHEL) 5 were listed, AR System would support RHEL
5, 6 and future higher versions of RHEL.
In the event that a vendor does not provide backwards compatibility, BMC reserves the right to
rescind support for a specified version of a vendor’s product and document such incompatibilities once
confirmed. BMC may, at BMC’s discretion, attempt to address a discovered incompatibility by modifying
the current version of AR System. However, if major architectural changes in a vendor product
require significant BMC development to achieve tolerance, support for the vendor product may be
deferred to a later version of AR System.
Vendor End of Support Policies and AR System 8.1.00
In the event that a vendor ends support for a product – or version of a product – BMC will also end
support for that product (version) at that time. The BMC compatibility matrix will not be updated, so
customers are encouraged to review the support policies of external vendors if the status of support is in
question.
BMC Remedy AR System 8.1.00 Compatibility Matrix
AR System Server Supported
and Operating Systems
Hardware
platforms
Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and
Remedy Encryption share the same requirements as the AR System Server.
The following Operating Systems and hardware platforms are supported.
AR System
supports the listed version of vendor products or higher
Platform
32-bit or 64-bit x86 PC Compatible
Oracle SPARC
IBM pSeries and Power5 or higher
HP Integrity / Itanium
64-bit x86 PC Compatible
64-bit x86 PC Compatible
Minimum Operating System version
Windows Server 2003
[Standard, Enterprise and Datacenter 32-bit or 64-bit Editions]
Solaris 10
(64-bit only)
IBM AIX 6.1 (64-bit only)
HP-UX 11i v2 (64-bit only)
Red Hat Enterprise Linux 5 (x64 only) [Server Editions]
Novell SUSE Linux 11
(x64 only) [Enterprise Server]
AR System Server Supported Databases
The following Databases are supported on all Operating Systems and Platforms supported by BMC as
defined in the “AR System Server Supported Hardware platforms and Operating Systems” section
above. AR System supports the listed version of vendor products or higher
Minimum Database Version
Oracle 11g R1 [Standard Edition, Standard Edition One, Enterprise Edition + RAC]
The following additional databases are supported.
Minimum Database Version
Minimum Operating System version
Microsoft SQL Server 2005
[Standard, Enterprise 32-bit or 64-bit Editions]
Sybase ASE 15.0
Windows Server 2003
[Standard, Enterprise and Datacenter 32-bit or 64-bit Editions]
Solaris 10
Solaris 10,
IBM AIX 6.1,
Windows Server 2003 [Standard, Enterprise and Datacenter 32-bit
or 64-bit Editions]
IBM DB2 9.7 [Enterprise Server, Workgroup
Server Editions]
The following Database Client(s) versions are supported and required to operate properly with supported
databases. Database clients must match these versions - lower or higher versions are not supported P
Platform
32-bit Windows servers
64-bit Windows servers
UNI
X
Linux
Database Client version
Oracle :
IBM DB2 :
Oracle :
IBM DB2 :
Oracle :
Sybase :
IBM DB2 :
Oracle :
32-bit Oracle 11g R1, 11g R2
32-bit DB2 9.7
64-bit Oracle 11g R1, 11g R2
64-bit DB2 9.7
64-bit Oracle 11g R1, 11g R2
64-bit Sybase 15
64-bit DB2 9.7
64-bit Oracle 11g R1, 11g R2
BMC Remedy AR System 8.1.00 Compatibility Matrix
Known Issues for AR System Server Supported Configurations
1. The 32-bit Windows version of AR System is only supported on 32-bit Windows operating systems
and in
non-production environments (e.g. Proof-of-Concept, Demo, Development etc.).
2. For 64-bit Windows operating systems and production environments, the 64-bit Windows
version of AR System is required.
3. In general, BMC recommends running on the latest Service Pack, Maintenance Level or other
such update to listed operating systems.
4. Trusted extensions for Solaris are supported. Please see Oracle Solaris Security FAQ for more
information
5. AIX 6.1 must be at TL 2 – SP1 or greater
Known Incompatibilities for AR System Server
1. A Database is required for AR System. Flat files are not supported.
2. Solaris running on x86 or x64 processors is not supported.
3. Windows or Linux running on Itanium processors is not supported.
Java Support
AR System (Server, Mid-Tier, and Developer Studio) 8.1.00 supports the following listed version or
higher
Supported Vendors are:
Operating System
Vendor
Minimum recommended version
Windows, Solaris, Linux (Red Hat and SUSE)
HP-UX
AIX
Oracle
HP
IBM
Java SE 6 Update 17
HP-UX 11i Java SE 6.0.06
IBM Java 6 SR7
Note:
Oracle refers to Java 1.6 as “6.0”. See Java SE Naming and Versions for more details.
Refer to “HP-UX 11i Java - Version History” at HP-UX Java Software for Naming and Version details
Known Incompatibilities for Java
1. When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol.
2. When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.
BMC Remedy AR System 8.1.00 Compatibility Matrix
AR System Mid-Tier Supported Configurations
The following Web / Application Servers and Servlet Engines are supported on all operating systems and
platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and
Operating Systems” section above.
AR System supports the listed version of vendor products or higher.
Minimum Web / Application Server versions
Minimum Servlet Engine versions
Apache 2.0.x
Tomcat 6.0.20
JBoss 5.1.0
Oracle BEA WebLogic 10.3
IBM WebSphere 7.0
ServletExec 5.0
Tomcat 6.0.20
JBoss (Embedded) 5.1.0
Oracle BEA WebLogic Servlet Engine 10.3
IBM WebSphere Servlet Engine 7.0
The following additional Web / Application Servers are supported.
Minimum Web / Application Server version
Minimum Operating System version
Microsoft IIS 6.0
Windows Server 2003 (32-bit or 64-bit)
Known Issues for AR System Mid-Tier Supported Configurations
1. Crystal or BO Enterprise (not included – see below for supported versions/editions) is required
for web based reporting using Crystal reports. BMC Analytics Premium may also be used.
2. The following minimum standards are required to use the Mid-Tier
 Servlet API Version 2.3+
 JSP API Version 1.2+
 SOAP Version 1.1 or 1.2
 HTML Version 4.0+
 JavaScript Version 1.3+
3. HTTP Version 1.1 required
4. The JRockit Java Virtual Machine is supported when installed with the Oracle BEA WebLogic
application server, but only for use with WebLogic.
5. IBM WebSphere requires the IBM supplied Java Technology to operate correctly on supported
Windows,
Linux and other OS Platform. Please visit System Requirements for WebSphere Application
Server at IBM product support site.
Potential Incompatibilities for AR System Mid-Tier
1. The following combinations may work properly, but are classified by BMC as “unconfirmed”.
a. ServletExec 5.0 may not be supported on Apache 2.2.
2. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on
the New Atlanta support site for more information. New Atlanta ServletExec FAQ
BMC Remedy AR System 8.1.00 Compatibility Matrix
Developer Studio Supported Configurations
AR System supports the listed version of vendor products or higher
Minimum Operating System Version
Windows XP (32-bit Only)
Windows Vista [Enterprise, Business, Ultimate Editions] (32-bit only)
Windows 7 [Professional, Enterprise, Ultimate Editions] (32-bit or 64-bit)
Windows Server 2003 (32-bit or 64-bit)
Browser Supported Configurations
The following browsers are supported on all operating systems and platforms supported by BMC as
defined in the “AR System Server Supported Hardware platforms and Operating Systems” and
“Developer Studio Supported Configurations” sections above. AR System supports the listed
version of vendor products or higher
Minimum Browser version
Firefox 3.6
The following additional browsers are supported.
Minimum Browser version
Internet Explorer 8
Safari 4.0.5
Minimum Operating System version
Windows XP (32-bit only)
Windows Vista [Enterprise,
Business, Ultimate Editions] (32-bit or 64-bit)
Windows 7
[Professional, Enterprise, Ultimate Editions] (32-bit or 64-bit)
Macintosh OS X 10.5
Known Issues for AR System Browser Supported Configurations
1. For optimal browser colors in AR System forms, set the color depth in the client system to at least
24 bits
2. HTTP Version 1.1 required
3. Adobe Flash Player 10.1.82.72 or higher is required
BMC Remedy AR System 8.1.00 Compatibility Matrix
Virtual Environment Support
Support Definitions for Virtual Environments
Support is defined at two levels — full or partial. A fully supported virtual environment indicates
that BMC will accept problems reported in the virtual environment; recreate any reported
problems within the virtual environment; and address the issue in the same manner as other
reported issues on non-virtual environments.
Partial supported indicates that BMC will accept problems reported in the virtual environments
specified below, but reserves the right to request customer assistance in problem determination,
including recreating the problem in a non-virtual environment. Under partial support, reported
defects either found to be unique to a virtual environment or not reproducible within a native
non-virtual environment will be addressed at the discretion of BMC. Defects requiring time and
resources beyond commercially reasonable effort may not be addressed.
BMC will only provide partial or full support for those operating systems running within a virtual
environment that are defined within BMC Remedy compatibility matrix as supported on a non-virtual
environment.
Fully supported virtual environments
The following are fully supported virtual environments for the BMC Atrium CMDB or BMC
Remedy IT Service Management applications running on:
Vendor
Virtual platform
VMware
ESX / ESXi Server™
Oracle
Solaris 10 Zones (Whole Root and Sparse)
Hewlett Packard
HP-UX Virtual Partitions (vPar)
IBM
AIX Logical Partitions (LPAR)
Microsoft
Hyper-V
Partially supported virtual environments
Vendor
VMware
Virtual platform
GSX Server, Workstation, VMware Server,
Dynamic Resource Scheduler (DRS) and vMotion Enabled Environments
Known incompatibilities for virtual environments
1. BMC recommends against running server components of BMC Atrium technologies or BMC
Remedy IT Service Management applications within VMware Workstation in a production
environment.
BMC Remedy AR System 8.1.00 Compatibility Matrix
Other Product Compatibility Supported Configurations
Remedy Component
Products
Comments
AR Server SNMP Agent
AR Server SNMP Agent
Remedy Email Engine (Windows)
BMC Patrol, Patrol Express
BMC Patrol Enterprise Manager
Microsoft Exchange Server 2003 SP2 (64bit) Microsoft Exchange Server 2007 SP3
(64-bit)
Exchange
Server
Microsoft Excel
2003,
20072010 SP2 (64-bit)
Microsoft Access 2003, 2007
SNMP v2
AR System API
Email/MAPI, IMAP, POP3,
SMTP, MBOX
AR ODBC (Windows)
AR ODBC (Windows)
AR ODBC Drivers provided with
7.6.04 Remedy User Tool will be
usable with AR System 8.1.00
Design and Run reports through
the AR ODBC interface.
Crystal Reports 2008
Crystal Reports 2011
AR ODBC Drivers provided with
7.6.04 Remedy User Tool will be
usable with AR System 8.1.00
Remedy Mid-Tier (Windows)
Remedy Mid-Tier (Windows)
Crystal Reports Server
2008 Crystal Server 2011
BusinessObjects Enterprise XI
3.1 BusinessObjects Enterprise
XI 4.0
[Premium, Professional]
Known Issues for Other Product Compatibility Supported Configurations
1. BusinessObjects Enterprise 3.1 and Crystal Report Server 2008 are only supported on
Windows Operating System.
2. BusinessObjects Enterprise 4.0 and Crystal Server 2011 are only supported on Windows
Operating
System
Known Incompatibilities for Other Product Compatibility Supported Configurations
1. The SAP BusinessObjects Enterprise Professional server supplied with “BMC Analytics for
BSM” does not allow you to use Crystal Reports with BMC Remedy Mid-Tier. The Premium
edition of BMC Analytics is required
2. SAP strongly recommends that BusinessObjects XI 3.0 customers upgrade to
BusinessObjects XI 3.1 in all environments. BusinessObjects XI 3.0 is therefore not
supported. Please refer to the SAP Note#1261170 for details
Screen Reader Supported Configurations
The following screen reader is supported to make AR System accessible to people with
disabilities:
Product
Version
Browser
Freedom Scientific JAWS® for Windows
11
Internet Explorer 8
BMC Remedy AR System 8.1.00 Compatibility Matrix
Language Offerings
Localization (L10N): AR System end user interfaces are localized into
English
French
German
Brazilian Portuguese
Italian
Spanish
Japanese
Simplified Chinese
Russia
n
Korean
Internationalization (I18N): AR System supports the following character encodings:
MS 1252/ISO-8859-1 and -15
MS 1250/ISO-8859-2
MS 1257/ISO-8859-13
MS 1251/ISO-8859-5
MS 932/EUC-JP
BIG5
MS 936/GB2312
MS 949/KSC-5601-1987
MS 874/TIS-620 (Win only)
Unicode UTF-8/UTF-16
(Java)
This represents support for the following language sets
 Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish
and Swedish
 Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian
 Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian
 Japanese
 Traditional Chinese
 Simplified Chinese
 Korean
 Cyrillic: Russian
 Standard Thai (Windows Only)
BMC Remedy AR System 8.1.00 Compatibility Matrix
Remedy Applications and Products
Client / Add-On /
Application
AR System
Developer Studio
7.5.00
AR
System Developer
Studio 7.6.04
AR System Developer
Studio 8.0.00
AR System Developer
Studio 8.1.00
Remedy User 7.5.00
Supported on
Server 7.5.00?
Yes
Supported on Server
7.6.04?
Yes [7.5.00 features]
Supported on
Server 8.0.00
Yes [7.5.00 features]
Supported on
Server 8.1.00
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes
Yes [7.6.04 features]
Yes [7.6.04 features]
Yes [7.5.00 features]
Yes [7.6.04 features]
Yes
Yes [8.0.00 features]
Yes [7.5.00 features]
Yes [7.6.04 features]
Yes [8.0.00 features]
Yes
Yes
Yes [7.5.00 features]
No
No
Remedy User 7.6.04
Yes [7.5.00 features]
Yes
No [ODBC supported]
No [ODBC supported]
AR System Mid-Tier
7.5.00
AR System Mid-Tier
7.6.04
AR System Mid-Tier
8.0.00
AR System Mid-Tier
8.1.00
Remedy E-mail Engine
7.5.00
Remedy E-mail Engine
7.6.04
Remedy E-mail Engine
8.0.00
Remedy E-mail Engine
8.1.00
Remedy Approval
Server 7.5.00
Remedy Approval
Server 7.6.04
Remedy Approval
Server 8.0.00
Remedy
Approval Server
8.1.00
Remedy Assignment
Engine 7.5.00
Remedy Assignment
Engine 7.6.04
Remedy Assignment
Engine 8.0.00
Remedy Assignment
Engine 8.1.00
Distributed Server
Option 7.5.00
Distributed Server
Option 7.6.04
Distributed Server
Option 8.0.00
Distributed Server
Option 8.1.00
Yes
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes
Yes [7.6.04 features]
Yes [7.6.04 features]
Yes [7.5.00 features]
Yes [7.6.04 features]
Yes
Yes [8.0.00 features]
Yes [7.5.00 features]
Yes [7.6.04 features]
Yes [8.0.00 features]
Yes
Yes
No
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes [7.5.00 features]
No
Yes
Yes [7.6.04 features]
Yes [7.6.04 features]
No
No
Yes
No
No
No
No
Yes
Yes
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes [7.5.00 features]
No
Yes
Yes [7.6.04 features]
Yes [7.6.04 features]
No
No
Yes
No
No
No
No
Yes
Yes
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes [7.5.00 features]
Yes
Yes [7.6.04 features]
Yes [7.6.04 features]
No
No
Yes
Yes [8.0.00 features]
No
No
No
Yes
BMC Remedy AR System 8.1.00 Compatibility Matrix
Client / Add-On /
Application
Remedy Encryption
7.5.00
Remedy Encryption
7.6.04
Remedy Encryption
8.0.00
Remedy Encryption
8.1.00
AR System
Migrator 7.5.00
AR System
Migrator 7.6.04
AR System
Migrator
8.0.00
AR System
Migrator 8.1.00
Remedy Full Text
Search 7.5.00
Remedy Full Text
Search 7.6.04
Remedy Full Text
Search 8.0.00
Remedy Full Text
Search 8.1.00
Remedy Link for Tivoli
v6.3
Remedy Link for Oracle
/ SQL Server 5.1.00
Remedy Link for Oracle
/ SQL Server 7.0.00
Remedy Link for MS
Project 7.0
Remedy Link for MS
Project 7.1
Remedy Service Desk
7.0.x
Remedy Service Desk
7.5.x
Remedy Service Desk
7.6.00
Remedy Service Desk
7.6.04
Remedy Service Desk
8.0.00
Remedy Service Desk
8.1.00
Remedy Asset
Management 7.0.x
Remedy Asset
Management 7.5.x
Remedy Asset
Management
7.6.00 Remedy
Asset Management
7.6.04 Remedy
Asset Management
8.0.00
Supported on
Server 7.5.00?
Ye
s
Ye [7.5.00 features]
s
Ye [7.5.00 features]
s
Ye [7.5.00 features]
s
Yes
Supported on Server
7.6.04?
Ye [7.5.00 features]
s
Ye
s
Ye [7.6.04 features]
s
Ye [7.6.04 features]
s
No
Supported on
Server 8.0.00
Ye [7.5.00 features]
s
Ye [7.6.04 features]
s
Ye
s
Ye [8.0.00 features]
s
No
Supported on
Server 8.1.00
Ye [7.5.00 features]
s
Ye [7.6.04 features]
s
Ye [8.0.00 features]
s
Yes
Yes
Yes
No
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
No
No
No
No
Yes
No
No
No
No
Yes
No
No
No
No
Yes
Yes
Yes
Yes
Yes
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
BMC Remedy AR System 8.1.00 Compatibility Matrix
Client / Add-On /
Application
Remedy Asset
Management 8.1.00
Remedy Change
Management 7.0.x
Remedy Change
Management 7.5.x
Remedy Change
Management 7.6.00
Remedy Change
Management 7.6.04
Remedy Change
Management 8.0.00
Remedy Change
Management 8.1.00
Service Level
Management 7.0.x
Service Level
Management
7.1.00 Service
Level
Management 7.5
Service Level
Management
7.6.00 Service
Level Management
7.6.04 Service
Level Management
8.0.00 Service
Level Management
8.1.00
Service Request
Management 2.2.0
Service Request
Management 7.6.00
Service Request
Management 7.6.04
Service Request
Management 8.0.00
Service Request
Management 8.1.00
Atrium Core 7.5.00
Supported on
Server 7.5.00?
No
Supported on
Server 7.6.04?
No
Supported on
Server 8.0.00
No
Supported on
Server 8.1.00
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes (Win 32-bit and
Unix and Linux)
Yes (Win 32-bit and
N
Atrium Core 7.6.03
No
Yes
o Unix and Linux)
Yes
Atrium Core 7.6.04
No
Yes
Yes
Yes
Atrium Core 8.0.00
No
No
Yes
Yes
Yes
Atrium Core 8.1.00
No
No
No
Yes
Atrium Integration
Engine 7.5.00
Atrium Integration
Engine 7.6.03
Atrium Integration
Engine 7.6.04
Atrium Integration
Engine 8.0.00
Atrium Integration
Engine 8.1.00
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
BMC Remedy AR System 8.1.00 Compatibility Matrix
Client / Add-On /
Application
Atrium Integrator
7.6.04
Atrium Integrator
8.0.00
Atrium Integrator
8.1.00
Supported on
Server 7.5.00?
No
Supported on
Server 7.6.04?
Yes
Supported on
Server 8.0.00
No
Supported on
Server 8.1.00
No
No
No
Yes
Yes
No
No
No
Yes
Known Issues for Remedy Applications and Products
1. It is strongly recommended that all users on a single AR System Server use the
same Remedy Administrator or Developer Studio version.
2. AR System servers co-located on the same machine must be the same version.
3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license addon
Known Incompatibilities for Remedy Applications and Products
1. Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when MidTier is
installed within a 64-bit JVM. Please refer to the Expected 64-bit interoperability with BMC
Remedy AR System Mid-Tier for more information
BMC Remedy AR System 8.1.00 Compatibility Matrix
Comparison of Support
version 8.0.00 and 8.1.00
between
the AR System
Support removed is highlighted in red. Support added is highlighted in bold.
8.0.00
Operating Systems
8.1.00
Windows Server 2003 or higher (32-bit or 64-bit)
HP-UX 11iv2 or higher (Integrity / Itanium)
Solaris 10 or higher
IBM AIX 6.1 or higher
Red Hat Enterprise Linux 5 or higher (x64)
Novell SUSE Linux 11 or higher (x64)
Windows XP, Vista, Windows 7 (client only)
only) Macintosh 10.5 or higher (browser only)
Windows Server 2003 or higher (32-bit or 64-bit)
HP-UX 11iv2 or higher (Integrity / Itanium)
Solaris 10 or higher
IBM AIX 6.1 or higher
Red Hat Enterprise Linux 5 or higher (x64)
Novell SUSE Linux 11 or higher (x64)
Windows XP, Vista, Windows 7 (client
Macintosh 10.5 or higher (browser only)
Databases
Microsoft SQL Server 2005 or higher (32-bit or 64-bit)
Oracle 11g R1 or higher
IBM DB2 9.5 or higher
Sybase ASE 15.0 or higher
Microsoft SQL Server 2005 or higher (32-bit or 64-bit)
Oracle 11g R1 or higher
IBM DB2 9.7 or higher
Sybase ASE 15.0 or higher
Web Servers
Apache 2.0.x or higher
Tomcat 6.0.20 or higher
JBoss 5.1.0 or higher
Oracle BEA WebLogic 10.3 or higher
Microsoft IIS 6.0 or higher
IBM WebSphere 7.0 or higher
Apache 2.0.x or higher
Tomcat 6.0.20 or higher
JBoss 5.1.0 or higher
Oracle BEA WebLogic 10.3 or higher
Microsoft IIS 6.0 or higher
IBM WebSphere 7.0 or higher
Servlet Engines
ServletExec 5.0 or higher
ServletExec 5.0 or higher
Browsers
Internet Explorer 8 or higher
Firefox 3.6 or higher
Safari 4.0.5 or higher
Internet Explorer 8 or higher
Firefox 3.6 or higher
Safari 4.0.5 or higher
BMC Remedy AR System 8.1.00 Compatibility Matrix