This document provides potential items for evaluating campus offices, services, programs, events, facilities, processes, websites, and dining. We encourage departments to choose the questions which are most relevant to their initiatives.
We are able to provide guidance throughout the research process. This includes tasks such as choosing a research method, developing a timeline, designing evaluations, processing an Institutional Review
Board application, collecting and analyzing data, and disseminating results. We are also able to merge demographic and academic data into departmental data sets, if needed.
A note about evaluation.
Evaluations are only one type of research method. Other research methods include surveys, observations, focus group interviews, one-on-one interviews, and analysis of existing data.
Evaluations will not adequately answer all research questions and should only be used when appropriate. In terms of length, evaluations should be as short as possible while still answering those questions that are most important to you.
A note about demographic and academic information.
Almost always, an evaluation should ask for the participants ’ CampusID (abc123) or EmplID (7 digits). Some of the software programs at
CWRU collect this information when the participant opens the survey. If this information is collected, demographic and academic information (e.g., gender, race/ethnicity, citizenship, school, major, class standing, age, GPA, credit hours, etc.) can be added once data collection is completed. Please do not ask demographic questions on evaluations.
A note about evaluating learning.
It is beneficial to include both IR and Susan Perry, University
Director of Outcome Assessment, in discussions related to assessing learning. Susan can be reached by e-mailing assessment@case.edu
.
A note about evaluating facilities.
Both evaluations and formal observations can be used to measure the quality of facilities. Neither option is better than the other. However, one option may be more practical than the other, depending on specific circumstances (e.g., availability of funding, time, staff, etc.).
A note about open-ended questions.
Responses to open-ended questions can be useful for marketing purposes and for understanding issues that cannot be addressed directly through quantitative questions. However, it is much more difficult and time consuming to analyze qualitative data. Specific research techniques exist to analyze qualitative data that may require additional training.
Qualitative data can be collected in a variety of ways, and surveying is not always the best way to collect this data. As a general rule, open-ended questions should be specific and avoided if time for analysis is limited.

How would you rate the office staff on the following:
(poor, fair, good, very good, not applicable)
 Overall customer service
 Availability
 Concern for… (e.g., students/faculty/staff)
 Courtesy
 Knowledge
 Communication about programs, services, and events (consider separating into multiple items)
 Organizational skills
 Listening skills
 Professionalism of staff
 Promptness in responding to questions/concerns/issues
 Providing clear explanations/directions
 Ability to resolve issues
 Fairness in resolving issues
How would you rate (insert service name) on the following:
(poor, fair, good, very good, not applicable)
 Overall
 Advertising
 Convenience of time when offered
 Quality
How are you affiliated with Case Western Reserve University (mark all that apply)

Alumnus/alumna

Faculty

Staff

Undergraduate student

Graduate/professional student

Community member/Not directly affiliated
How would you rate (insert program name) on the following:
(poor, fair, good, very good, not applicable)
 Overall
 Advertising
 Convenience of time when offered
 Quality
 Number of programs/events offered
 Variety of programs/events offered
 Organization

To what extent do you agree or disagree with the following statement:
(strongly disagree, disagree, neutral, agree, strongly agree)

The event was worth my time

The event addresses issues that are relevant to me

I learned a lot from this speaker/event

I would recommend this speaker/event to a friend
To what extent was the speaker:
(not at all, slightly, moderately, very, not applicable)
 Organized
 Enthusiastic
 Knowledgeable about the topic
 Able to explain ideas and concepts
 Receptive to audience questions and comments
What type of programs/events would you be interested in attending in the future? (check all that apply)
 Insert list of other types of programs you might offer (e.g., leadersh ip, women’s issues, men’s issues, academic success, career development, career choice, research skills, etc.)
 Other (please specify):
How did you hear about this program/event? (check all that apply)

E-mail

(name of office) website

(name of office) newsletter

Flyer

Social media (e.g., Facebook, Twitter, etc.)

Word-of-mouth

Calendar provided/maintained by Case Western Reserve University

Other (please describe):

How would you rate (name of office, classroom, or space) on the following:
(poor, fair, good, very good, not applicable)
 Overall
 Accessibility
 Convenience of location
 Parking
 Facility hours
 Layout
 Attractiveness
 Cleanliness
 Comfort
 Desktop space
 Heating/Cooling
 Lighting
 Equipment
 Maintenance
 Safety
 Study areas
 Sustainability practices
 Technology
 Wireless capacity
 Visibility (e.g., ability to see presenters, screens, activities, scoreboard, etc.)
 Availability of space that can be reserved
 Reservation system
(e.g., housing assignments, student conduct, scheduling, reservations, etc.)
To what extent to do you agree or disagree with the following:
(strongly disagree, disagree, neutral, agree, strongly agree, not applicable)

It is easy to find information about (name of process)

I understood the process

The (name of process) is easy to follow

The (name of process) process is fair
Please rate your satisfaction with the end result:
(very dissatisfied, dissatisfied, neutral, satisfied, very satisfied, not applicable)

How would you rate the office's website(s) on the following:
(poor, fair, good, very good, not applicable)
 Overall
 Easy to find
 Easy to read
 Easy to use on the computer
 Easy to use on an electronic tablet
 Easy to use on a smartphone
 Availability of information
 Accuracy of information
 Up-to-date information
 Visually appealing

Please mark the food(s) you prefer to eat (choose all that apply):
Afghan
African
American
Asian
Bagels
Bakery
Barbecue
Brazilian
Breakfast
Burgers
Ethiopian/Eritrean
European
Fast Food
Filipino
French
Gastropub
Mexican
Middle Eastern
Modern American
Moroccan
Noodle Shop
Organic
Tapas
Teriyaki
Tex Mex
Thai
Turkish
Vegetarian
German
Greek
Pakistani
Pizza
Vegan
Vietnamese
Halal Salad
Hot Dogs and Sausages Sandwiches and Subs Egg Free
Cajun and Creole
California
Caribbean
Chinese
Coffee
Cuban
Hungarian
Indian
International
Irish
Japanese
Korean
Desserts
Dim Sum
Kosher
Latin American
Eastern European Mediterranean
Seafood
Smoothies
Soup
Southern/Soul
Southwestern
Spanish
Steakhouse
Sushi
Tacos
Dairy Free
Gluten Free
Lactose/Milk Free
Maize Free
Nut Free
Soya Free
Sugar Free
Wheat Free
Low Sodium
How would you rate the following:
(poor, fair, good, very good, not applicable)
 Quality of food on campus
 Availability of food on campus
 Availability of food you like on campus
 Cost of meal plan
 Variety of food options available through the food plan
How would you rate (insert name of dining hall) on the following:
(poor, fair, good, very good, not applicable)
 Ease of ordering food
 Quality of food
 Food portion
 Variety of food
 Cost of food