JOB DESCRIPTION
STONEPILLOW RESTORE WORKSHOP SUPERVISOR
Job Title:
Workshop Supervisor, Stonepillow Chichester Restore
Reports to:
Project Manager, Stonepillow Restore
Place of work:
Stonepillow Restore Warehouse, Terminus Road, Chichester
Job purpose:
To supervise the refurbishment and repair of domestic appliances and furniture donated to the project
ensuring that all items are safe and ready for resale. To mentor and advise our trainees on the processes
involved in repairing electrical household appliances, kitchen white goods and furniture. To work in-line
with Stonepillow health and safety regulations and policies and ensure that these are met by all other
workshop staff and trainees.
Main Responsibilities of the Job:
1. Practical Skills








To assess and repair domestic appliances and white goods to make ready for resale by Restore,
To assess and repair furniture items to make ready for resale by Restore.
To ensure that all electrical items for sale are tested for electrical safety as required by the
Electrical Equipment (Safety) Regulations 1994, Consumer Protection Act and British Standard EN
60335.
To ensure compliance with all environmental legislation including WEEE regulations.
To offer installation of electric cookers and washing machines if this is required by the customer.
To offer advice and guidance to volunteers in learning new practical skills in repair, upkeep and
general maintenance of donated goods.
Supervising the activities in the Restore Project Workshop ensuring the trainees are competent,
confident and safely able to use power tools.
Performing basic maintenance repairs across all Stonepillow projects
2. Quality Assurance




To carry out repairs and refurbishment to electrical items and saleable furniture to a high quality
level, enabling us to issue a 3-month warranty on all electrical appliances sold.
To ensure compliance with recognised industry codes of practice and to keep up-to-date with all
new legislation and codes of practice.
To help implement and deploy quality standards and operational procedures.
Ensuring that the workshop is kept to a high standard of safety.
3. Customer Service




To provide excellent customer service to customers and outside agencies.
To advise customers on warranty and operating instruction issues.
To provide after sales service under guarantee or when items are returned for repair.
To promote high levels of customer care, good standard of appearance and good conduct to our
volunteers.
4. Organisation





To organise own timetable effectively to ensure that repairs are carried out in a timely manner in
line with customers’ needs and expectations.
To work within a framework that promotes learning to the project trainees and to carry out regular
one to one meetings and occasional induction sessions.
To enter relevant data into the stock control system, ensuring that information held is accurate and
up-to-date.
To set up and facilitate a series of training programmes to enable trainees to develop practical skills
in the maintenance of electrical appliances and furniture restoration.
Competent in the use of Microsoft programmes and general administrative tasks.
5. Health and Safety



To work in line with appropriate health and safety regulations, promoting these in the workshop and
ensuring these are adhered to.
To actively participate in all health and safety risk assessments and ensure these are implemented.
To induct new volunteers in the project workshop facility.
6. Other







To assist in the supervision and training of all trainees of the domestic appliance workshop.
To be a role model and an example of good practice to the trainees
To attend and actively participate in staff meetings.
To assist in the cleaning of appliances as required.
To drive the van to deliver or collect items as required.
To assist in the loading and unloading of deliveries as required.
To undertake such other reasonable duties as may be required in the interest of Stonepillow
7. Confidentiality

This policy covers all Stonepillow employees and trainees, all of whom will be required to sign a
confidentiality agreement as part of their terms and conditions of employment. Anyone working for
Stonepillow who breaches the agreement will be liable to disciplinary action under the Staff
Disciplinary Procedure.
Appointment to this position is subject to satisfactory enhanced disclosure via the Disclosure &
Barring Service