REPORT ON THE MULTI-STAKEHOLDER FORUM
“THE ROLE OF TELECOMMUNICATIONS/ICT IN DISASTER
MANAGEMENT AND CLIMATE CHANGE”
Courtyard Bridgetown by Marriott
BARBADOS
18th – 20th September, 2013
INTRODUCTION
The International Telecommunications Union (ITU) and The Caribbean Disaster Emergency
Management Agency (CDEMA), together with the UNDP, the Caribbean Institute of
Meteorology and Hydrology (CIMH) and the Government of Barbados recognizing the
importance of ICT as a “cross-cutting theme” have collaborated in the organization of a Forum
on The Role of Information and Communications Technology in Disaster Management
and Climate Change. The meeting was organized jointly between the Government of Barbados,
the International Telecommunications Union’s Development Bureau (ITU-BDT) and CEDMA.
The meeting was held at the Courtyard Bridgetown by Marriott from 18th to 20th September
2013.
The event brought together national agencies involved in disaster risk reduction and disaster
management, private telecommunication entities, United Nations agencies and NonGovernmental Organizations to share knowledge, discuss and exchange views on how to assist
countries and communities to mitigate, respond and cope with natural disasters. The Caribbean
was well represented with officials from Governments, regional organizations and national
entities from the host country. Government Institutions and organizations that deal with
emergency planning and coordination, and response were joined in the Forum with participants
from Private Sector, Non-Governmental Organizations and Civil Society. A number of speakers
made presentations addressing issues ranging from emerging technologies, policy, legal and
regulation (spectrum, licensing, etc.), and ICT applications and services such as telemedicine
as they relate to public safety.
The following countries were represented:
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Anguilla;
Antigua & Barbuda;
Barbados;
Commonwealth of Dominica;
Grenada;
Guyana;
Jamaica;
Montserrat
Saint Lucia;
St. Kitts & Nevis:
St. Vincent and the Grenadines;
Trinidad & Tobago;
Turks and Caicos Islands; and
Virgin Islands (UK);
OBJECTIVES
The objectives of the forum were:
1)
To articulate specific roles for Information and Communication Technologies (ICT)
in the delivery of Disaster Risk Management (DRM) in the context of the
Comprehensive Disaster Management (CDM) Framework.
2)
To articulate specific roles/recommendations to build partnerships between the
public and private sectors in DRM.
3)
Articulate specific recommendations for developing National Emergency Plans
for Telecommunications.
AGENDA
The Agenda was organized on the Role of Telecommunications/ICTs in Disaster
Management and Climate Change.
Organized over the period 18th -20th September 2013, the meeting addressed several key
issues relating to the role ICTS can and should play in the disaster risk management in all three
phases: preparation; response and recovery.
The meeting was opened with the playing of the National Anthem followed by prayer led by Dr.
Carol Phillips. The Heads of the agencies collaborating in the organization of the forum made
brief remarks, followed by the feature address from the Hon. Darcy Boyce – Minister
responsible for Telecommunications in Barbados.
Welcome and opening remarks were made by Cleveland Thomas ITU Regional Representative
who provided the context of the cooperation between ITU and CDEMA and the focus of having
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this forum to address countries concern about the limited regional preparedness. He noted the
growing concern for climate change and the possible impact on countries with implications for
increased disaster situations.
Minister Darcy Boyce in his feature address welcomed delegates and provided a synopsis of
Barbados development in the sector. He also focused on the importance of ICTs for disaster
management the need for protecting critical infrastructure. ICT he noted brought its own
problems and countries should not ignore the role for continuous power supply in disaster
management planning, without power he emphasized all systems would ultimately fail.
Dr. Elvis Nurse of CDEMA pointed out that CDEMA role was one of an enabler and was
currently focused on building capacities region wide with the roll out of Caribbean
Comprehensive Disaster Management (CDM) strategy. This includes all hazards and all phases
of the Disaster Management cycle. CDEMA would be working on building national capabilities,
facilitating recovery and improving countries resilience to disasters. He informed the Forum that
the second phase of CDM for the next 10 years was being formulated. The 2013-2023
Caribbean Strategy for CDM will be launched in December 2013 at the CDM conference.
Ian King of UNDP indicated that the UNDP’s focus would be on resilience, livelihood, and
human capacity building. UNDP would be investing heavily in ICTs and GIS. He exhorted the
group to focus less on technology and on more what we want to achieve.
The opening session was closed with a vote of thanks from Kerry Hinds, Deputy Director, of the
Department of Emergency Management of Barbados.
There were seven sessions with the final session dedicated to creating a compendium of
recommendations. It was unfortunate that a critical item on the agenda dedicated to the role of
Telecom Operators in ensuring a resilient telecommunications infrastructure had to be cancelled
due to varied exigent matters and the non-availability of representatives of the
telecommunications operators.
Session 1 examined the LINK BETWEEN TELECOMMUNICATIONS/ICT IN DISASTER
MANAGEMENT & CLIMATE CHANGE.
Participants looked at the role of telecommunications/ICT in disaster management, in the face
of increasing disasters. The threats caused by disasters to the development agenda and plans
were explored in this first session.
Contextual presentations were made by ITU and CDEMA representatives on the role of ICT in
Comprehensive Disaster Management (CDM) showing the role of ICTs in supporting disaster
management and dealing with risks posed by and associated with climate change.
A panel discussion on the role of key institutions followed where the specific institutional roles in
supporting ICT applications for CDM were articulated.
The panel discussion was supported by video and power point presentations.
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Session 2 addressed GEOGRAPHICAL INFORMATION SYSTEMS AND REMOTE SENSING
FOR MANAGING DISASTER AND CLIMATE RISK.
The session provided an overview of best practices and some shared case studies on projects
using ICTs as a tool to monitor, prepare for, and mitigate the impacts of climate change. The
collection and use of accurate climate change data allows for forecasting, mitigating, and
adapting to climate change and extreme weather events. The establishment of early warning
systems, monitoring infrastructure and remote sensing can improve and make more efficient the
responses to disasters and quickly disseminate information for saving lives.
Case study applications were also provided showcasing the DEWETRA platform, the Regional
Risk Reduction (R3I) Initiative and the Common Alerting Protocols (CAP).
Session 3 was on EMERGENCY TELECOMMUNICATIONS
The focus was on how different ICT Modalities can be or are used in different stages of Disaster
Management. Lessons learnt and country experiences gained were shared through Case
Studies.
Presentations were made on the legal and institutional aspects of emergency
telecommunications with an international and national perspective. Special emphasis was
placed on the Tampere Convention and the need to accede in order to facilitate assistance
during disasters.
The case studies on telecommunications in Disaster Management looked at the country
experiences of Montserrat and Jamaica to garner lessons on the utilization of
telecommunications in CDM.
The American Radio Relay League made a presentation on the Role of Radio Amateurs in
Disaster situations. Discussions followed on how to articulate the role of Radio Amateurs in the
National Emergency Telecommunications Plans.
Practical steps in developing National Emergency Telecommunication Plans for the participating
states were also examined in this session.
Session 4 was dedicated to a REGIONAL TELECOMMUNICATIONS SYSTEM FOR
EMERGENCIES
This session discussed the way forward in the development of a regional disaster emergency
communications platform and articulated a step wise process towards its implementation.
Presentation on a Regional Disaster Emergency Communications Platform looked at the
proposed structure, challenges, key considerations and recommendations.
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Session 5 was on PUBLIC-PRIVATE PARTNERSHIPS SUPPORTING ICT APPLICATIONS
FOR CDM
The session looked at the Importance of strong Public-Private Partnerships for Disaster
Preparedness, Mitigation and Response and Public Private Partnerships in Support of Early
Warning Systems.
The opportunities for public-private collaboration in delivering reliable Early Warning Systems at
the national level were discussed and potential regional level arrangements tabled.
The session benefited from the case study on Public Private Partnerships in Support of Flood
Early Warning Systems in St. Lucia.
Session 6 reviewed the ROLE OF MEDIA, INCLUDING DTT: EDUCATING, ALERTING AND
INFORMING ON DISASTER MANAGEMENT
This session looked at the key role that media play in disaster mitigation, response and relief
operations and the role of social media in disaster management.
Session 7 was the PLENARY SESSION.
Discussion was centered around creating a compendium of Recommendations on the following:
a) Specific roles for Information and Communications Technologies (ICT) in the delivery of
Disaster Risk Management (DRM) in the context of the Comprehensive Disaster
Management (CDM) Framework
b) Specific roles/recommendations to build partnerships between the Public and Private
Sectors in DRM
c) Specific Recommendations
Telecommunications
for
developing
National
Emergency
Plans
for
The program was completed with short closing remarks from the ITU Representative.
ISSUES
Participation was very active and the view was expressed that there was a need for future interventions
to focus on concrete actions aimed at improving resilience of member countries rather than meetings
and “talk-shops”.
Issues discussed included:
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1. Need for appropriate policies and telecommunications regulations to provide the facilitating
framework for emergency response; both nationally and regionally;
2. Lack of priority given to Disaster and Emergency contingency planning especially in respect to
provision of appropriate policies and resources;
3. Absence of the necessary legislative and regulatory frame work region wide that would facilitate
disaster mitigation and management;
4. Need for education and sensitization of stakeholders and the public on issues of disaster risk
management;
5. Few countries have acceded to the Tampere Convention;
6. Most Countries lack National Emergency Telecommunications Plans and those that have are in
need of revision and updating;
7. Countries receive equipment that is often inappropriate, without sufficient training in the use of
the same. Follow-up maintenance is a major issue;
8. Inadequate coordination between donors in the provision of assistance;
9. National and Regional Centers of Learning not involved in the process of Research and
Development with focus on ICT systems and technologies;
10. Over dependence on technology at the expense of focus on community needs;
11. Limited technical expertise at the National Emergency Centers in respect of ICT matters;
12. Limited Private sector involvement in the planning and implementation of Disaster Risk
Management Plans;
13. Limited use of ICT tools like GIS systems to facilitate the mining of data, presentation of disaster
risk scenarios and as a tool for decision making;
14. Need for increased use of social media as a tool for Disaster management, preparation,
response and sensitization;
15. Absence of a regional common frequency plan for emergency operations throughout the
Caribbean;
16. Some Member Countries participating in the Global Maritime Distress and Safety Systems
(GMDSS) have limited capacity to remotely access the system in a search and rescue operation;
17. Broadcasters have not signed on to the Early Warning System (EWS);
18. System interoperability continues to be a problem with new systems provided from outside the
region and for the movement of equipment within the region;
19. Equipment in countries are under-utilized and often not maintained;
20. There is a need using existing expertise in the Region and develop mechanisms to ensure that
the knowledge and experiences are shared;
21. There is a need for centralized infrastructure and regional implementation of the Common
Alerting Protocol (CAP) System;
22. Universities and other Institutions of higher learning should be more directly involved in the
process of disaster mitigation and response and allow for greater cross fertilization of ideas;
23. The need for requests for consultants to be weighted to favor experts familiar with the region;
24. Need for building a process to tap into “peer to Peer” expertise and learning systems;
25. Difficulties that exist in obtaining required information from providers;
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26. The need for standardization in the GIS industry to ensure interoperability;
27. GIS should be a support system for decision-making, and should be designed to facilitate the
presentation of multi-faceted and complex system in simple easily understood
graphical/pictorial format;
28. The apathy that exists among decision makers to technology and its application should be
addressed. There is the need to transform the mindset and engage decision makers in the
utilization of technology.
29. Fishermen need to be equipped with GMDSS systems.
30. Amateur Radio operations need to be encouraged and facilitated for their involvement in
National Disaster Management processes;
31. Increased sensitization needed for CDEMA’s, Model ICT Contingency Plan, which was a
deliverable of the Regional Infrastructure for Information Sharing and Development and
Adaptation of Model Contingency ICT Plan Consultancy September 2010);
32. Need for the business model for Digital Broadcasting to be developed
33. The absence of a dedicated telecommunication division within CDEMA leading to limited
interventions in this area;
34. The IATA model where they make as a condition for certification of Airports, regular simulation
exercises and the suggestion made that something similar should be done for other key agencies;
35. The need for a Universal Frequency plan and pre assigned call signs, where CDEMA would be
responsible for the implementation of the Plan for regional application;
36. The Common frequency plan for regional operations should include pre-assigned call signs,
station identifiers (Prefix –Station – Description of Stations – User/Individuals), Channel,
transmit and receive frequencies, mode, purpose and application. The Plan would be for
HF/VHF/UHF and include system protocols.
37. The need for application of technology to address needs of community;
38. GIS in remote sensing and presentation of information for decision making;
39. Sensitization of the Private sector to the importance and benefits to be derived by their
involvement in Disaster mitigation and response;
40. Need to adapt regional to national realities;
41. Need to focus on experience not technology and look at challenges posed to come up with
solutions;
42. Need to share knowledge and experience that would allow countries to prepare for; respond to;
disasters applying ICTs;
43. Emphasis to be on a multifaceted approach to manage risks using ICT’s with its potential to (a)
provide instant and continuous information and (b) revolutionize our approach through
innovation in systems, new areas like 3D Modeling, spatial analysis and improvement in
communication systems for disaster management;
44. Need to focus on Interoperability, Coordination of computer systems and Information
management systems (data mining, etc.);
45. There was heated discussion on the issue of the use of social media for Alert warning Systems;
46. The need for an action plan for Regulators.
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The discussions were then used in the penultimate session to make recommendations for follow up
action.
RECOMMENDATIONS
The meeting, after discussions, made several recommendations for the consideration of the ITU and
other participating agencies for implementation.
The meeting strongly recommended that future interventions should focus on practical interventions
rather than “talk-shops” preparing reports. The meeting recommended that in respect of:
1. Policy
(i) The ITU to provide assistance in developing the national emergency telecommunications plans.
(ii) Countries to adapt and implement the Model ICT Contingency Plan from CDEMA developed
through the Regional Infrastructure for Information sharing and Development and Adaptation of
Model ICT plan consultancy 1
(iii) Need to develop guidelines on how stakeholders could more effectively work together in using
existing and emerging telecommunications/ICT technologies for purposes of saving lives and
livelihoods while sustaining economic value.
(iv) Develop databases infrastructure in support of disaster risk reduction which are universally
accessible;
(v) Government to put in place appropriate policies and telecommunications regulations that will pave
way for the active participation of all stakeholders such as ITU, the Private Sector, NonGovernmental Organizations and the government.
(vi) Provide and improve access to basic reliable telecommunications and associated Internet based
services and applications (including access to government services such as e-health, and education
critical for disaster management) by the population;
2. Institutional Strengthening/Capacity building
(i) Countries to be urged to build capacity at the community level through sensitization and public
education.
(ii) Countries be urged to revisit who are stakeholders and to ensure that NGO’s be included as an
essential partner.
(iii) Countries to undertake concrete action to develop a unified platform with common protocols.
1
Document available on request from CDEMA
8
(iv) The Region to establish a roving technical team under the auspices of CDEMA that would focus on
developing an inventory of telecommunications resources for disaster management in Member
States. The technical team would also provide training and where appropriate assist in providing
maintenance and repairs to existing telecoms infrastructure. Assistance, based on country requests
could extend to the community level.
(v) Collaboration with ITU aimed at ensuring the availability of well-trained people in government,
telecommunication operators, and other stakeholders. This would result in better preparedness
that would facilitate the mobilization of both human and material resources at a faster pace when
disasters strike.
(ii) Need to mobilize resources aimed at assisting stakeholders involved in humanitarian work
through capacity building (institutional and human) such as Local Authorities, telephone operators,
Met Office (to be completed).
3. Legislation and Regulatory Framework
(i) The need for clear legislation and regulatory guidelines that support the ratification by the
government and implementation of the Tampere Convention to facilitate the cross-border
movement of telecommunications equipment during emergencies.
(ii) Need for Caribbean region to study and ratify the Tampere Convention through the incorporation
of its provisions into relevant national telecommunications/ICT legislation and regulations and
could seek assistance from ITU if needed.
(iii) Strengthen the legal and regulatory frameworks in the use of ICT for disaster management;
4• Technical Support
(i) Need to have adequately trained telecommunications personnel who are capable of operating and
maintaining the necessary equipment or disaster kits and for disaster relief/response. Every effort
must be made to ensure that the telecommunications network can cope with network congestion
in the immediate aftermath of disasters.
(ii) Need to have a common frequency plan for the region for emergency operations that allows for
pre-assigned call signs for equipment designated for emergency operations.
(iii) Enhance the capacity of CDEMA Participating States to provide facilities leading to timely
dissemination of information for emergency/disaster management;
(iv) Technical assistance
Provide technical assistance in evaluating GMDSS systems for the provision of additional capacity
that would allow for remote sensing from all participating countries.
5. Financial Standby Fund
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(i) Recommend to Member States the establishment of a standby fund to address relief and
reconstruction in the aftermath of disasters.
6• National Emergency Telecommunications Plans
(i) The need to develop a comprehensive national emergency telecommunications plan for better
preparedness including the setting up of early warning systems. The plan should be supported by
clearly written and easy to understand Standard Operating Procedures (SOPS).
(ii) Need for ITU/BDT to guide Caribbean countries in the development of national Emergency
Telecommunications Plan (NETP) as part of the country’s preparedness. This would incorporate
network resiliency and redundancy. The plan would provide for periodic exercises/drills and
simulations to test both system and people readiness.
(iii) Ensure the establishment of Telecommunications and Media sub-committee in all countries.
(iii) Need for Business Continuity Plans (BCP) for the telecommunications/ICT Sector. This would be to
ensure continuity of service in the event of disasters and emergencies.
(iv) Need for the establishment of a common emergency number for the Caribbean.
7• Emergency Operation Centre (EOC)
(i) The government should establish well-defined National Operation Guidelines that will define the
role of the EOC and guide the establishment of an Emergency Operation Centre. The National
Operation Guidelines to include the National Emergency Telecommunications Plans.
(ii) Countries to and to ratify and implement the Tampere Convention and to request
ITU/Telecommunications Development Bureau (BDT) in accordance with the 2010 World
Telecommunication Development Conference (WTDC-10) Resolution 34 and the ITU
Plenipotentiary Conference of 2010 (PP-10) Resolutions 36 and 136 to assist the Caribbean in the
on-going efforts to put in place early warning systems.
(iii) The need and importance of developing and establishing a functional national database on
personnel and material resources that would support the EOC.
(iv) Countries should require emergency response plans by each Emergency Responding Agency and
to ensure that these plans include contingency planning for communications.
(vi) Countries should establish direct secure communications link between EOC and the landing
points for their international communications gateways.
8• Sensitization:
(i)
The role of the media should be highlighted and their representation on relevant entities for
disaster mitigation and response guaranteed
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(ii)
(iii)
(iv)
(v)
(vi)
(vii)
(viii)
The media bodies should all have enshrined in legislation and licensing their responsibility in
respect of disaster risk management and mitigation.
Urge the government to work closely with all stakeholders that are involved in disaster
management to take advantage of existing and emerging telecommunications/ICT
technologies for purposes of saving human lives.
Urge the government to study and ratify the Tampere Convention on the Provision of
Telecommunication Resources for Disaster Mitigation and Relief Operations.
Countries to be sensitized on the importance of developing and adopting a
Telecommunications/ICT Policy and regulatory framework that favors emergency
telecommunications. All Caribbean countries to be urged to develop national emergency
telecommunications plans that are regularly reviewed and updated.
Request ITU/BDT to explore additional innovative ways and initiatives in assisting the
Caribbean in using telecommunications/information and communication technologies for
monitoring, detecting, predicting, and responding to disasters.
Countries to be urged to address through public education the public misconception of
acceptable risks arising from alert fatigue.
Educate the Private sector on the impact of disasters and the benefits of their involvement in
partnership with the Public sector in disaster mitigation and planning.
This document was developed following the Workshop on “Multi-stakeholder meeting on the use of
Information and Communication Technologies (ICT) in Disaster Management: Saving Lives from 18-20
September 2013 at Bridgetown, Barbados.
Compiled by
Donnie Defreitas – ITU Consultant & Regulator of Samoa
Reviewed and finalized by
Sylvester J. Cadette – ITU Programme Officer, Caribbean Area Office
Further Comments or feedback can be forwarded to Sylvester Cadette at Sylvester.cadette@itu.int .
List of participating organisations: See Annex 1
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ANNEX 1
LIST OF PARTICIPANTS
Multi Stakeholder forum on the Role of Telecommunications/ICT in Disaster Management
and Climate Change
Bridgetown, Barbados
18 – 20 September 2013
No.
Name
Country
Email
1. Hon. Darcy Boyce
Barbados
2. Stephen O’Malley
UN Resident
Coordinator
omalley@un.org
3. Cleveland Thomas
ITU
Cleveland.thomas@itu.int
elvis.nurse@cdema.org
4. Dr. Elvis Nurse
5. Donnie DeFreitas
Regulator Samoa
ddefreitas@hotmail.com
6. Dr. Carol Phillips
CEO- NGTV
cphillips.ngtv@gmail.com
7. Dr. David Farell
Principal-CIMH
8. Jerry Clerveaux
Turks & Caicos
Islands
jvclerveaux@gmail.com
Anguilla
Melissa.Meade@gov.ai
Jamaica
RCorniffe@odpem.org.jm
Systems Manager/IT
consultant
9. Melissa Meade
Director, Department of
Disaster Management
10. Ruel Corniffe
Senior Telecommunications
Engineer,
Office of Disaster
Preparedness & Emergency
Management (ODPEM)
12
11. Dale Lake
Department of Disaster
Management
12. Andre K. Alexander
Network Administrator,
Information Technology
Services Division
13. Alvah Guishard
G. I. S. Specialist, National
office Of Disaster Services
14. Ervin Williams
Virgin Islands
(UK)
DaLake@gov.vg
St. Vincent & the
Grenadines
andrealexander@gov.vc
Antigua &
Barbuda
alvahguishard@gmail.com
St. Kitts & Nevis
erwilliams@ectel.int
Director, National
Telecommunications
Regulatory Commission
(NTRC)
15. Dennis Marcelle
Trinidad & Tobago dmarcelle@mns.gov.tt
IT Specialist, Office of
Disaster Preparedness &
Management
16. Fabian Lewis
Saint Lucia
errol_lewis@yahoo.com
17. Edmund Burke
Grenada
Eburke@ColumbusGrenada.com
Commonwealth of
Dominica
information@dominica.gov.dm
Head of Engineering,
Columbus Communications
Grenada Limited
18. Bennette Thomas (Mr)
Director of
Telecommunications
thomasb@dominica.gov.dm
Ministry of Information,
Telecommunications and
Constituency Empowerment
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19. Nerissa Greenaway
Montserrat
Director of Information &
Communication
20. Pierre Bowrin
nerissagolden@gmail.com
golden@gov.ms
St. Kitts & Nevis
pbowrin@gmail.com
Jamaica
hglaze@odpem.org.jm
Antigua &
Barbuda
pfmullin@gmail.com
Montserrat
darrouxb@gov.ms
Information and
Communications Technology
Policy Advisor, Department
of Information Technology,
Ministry of Youth
Empowerment, Sports,
Information Technology,
Telecommunications & Post
21. Horace Glaze
Deputy Director General
(Acting), Office of Disaster
Preparedness & Emergency
Management (ODPEM)
22. Philmore Mullin
Director, National Office of
Disaster Services
23. Billy Darroux
Director, Disaster
Management Coordination
Agency
dmca@gov.ms
24. Damian Barker
Anguilla
Damian.Barker@gov.ai
25. Colonel Francis Abraham
Guyana
franham2010@yahoo.com
26. Antonio Peterkin
Jamaica
antoniopeterkin@hotmail.com
27. Oronde Lambert –
Barbados
Oronde.lambert@cdema.org
Deputy Director General,
Civil Defence Commission
14
28. Corletha Ollivierre
St. Vincent & the
Grenadines
collivierre@nbcsvg.com
29. Sylvester Cadette
ITU
Sylvester.cadette@itu.int
30. Chimsammy Christmah
NFMU
technical@nfmu.gov.gy
31. Alick Davy
St. Vincent & the
Grenadines
celshire@vincy
33. Cornell Buckradee
Trinidad
Cornell.buckradee@gov.tt
34. Alejandra Ornes
INMARSAT
Alejandra.ornes@inmarsat.com
35. Karon Duncan
St. Vincent & the
Grenadines
ntrc@ntrc.vc
32.
claudybalan@yahoo.com
36. Jean Claudy Balan
37. Ian king
UNDP Barbados
Ian.king@undp.org
38. Michael Gordon
CBU - Guyana
mikcg@yahoo.com
39. Jonathan Siverling
ARRL
siverling@mindspring.com
40. Joanne persad
CDEMA -PMRR
Joanne.persad@cdema.org
41. Pamela Knights
CDEMA
pamela.knights@cdema.org
42. Kelroy Alexander
Min. Telecoms
andrealexander@gov.vc
St. Vincent & the
Grenadines
43. Wesley Nicholas
DEM
44. Nigel Casimire
CTU
Nigel.casimire@ctu.int
45. Appolo Knights
NTRC St. Vincent
& the Grenadines
aknights@ntrc.vc
46. Tracy Hackshaw
Min. Sc. & Tech.
Trinidad
tracy.hackshaw@gov.tt
15
47. Ishmael Cadogan
Telecoms Unit
Barbados
Ishmael.cadogan@telecoms.gov.bb
48. Jason Haynes
Telecoms Unit
Barbados
Jason.haynes@telecoms.gov.bb
49. Renee Eveelyn
Telecoms Unit
Barbados
Renee.evelyn@telecoms.gov.bb
50. Terrance Walters
Grenada
51.
52.
16