POSITION DESCRIPTION
Role Title:
Donor Liaison Co-ordinator
Reports To:
Nurse Director/Allied Health Director (Medical Directorate)
Directorate:
Medical Directorate
Location:
Dunedin
ROLE OF THE DISTRICT HEALTH BOARD
Our Vision:
 Better Health, Better Lives, Whanau Ora
Our Mission:
 We work in partnership with people and communities to achieve their optimum health and wellbeing

We seek excellence through a culture of learning, enquiry, service and caring
Southern Way
 Patients are at the centre of everything we do

We are a single unified DHB which values and supports its staff

We are a high performing organisation with a focus on quality

We provide clinically and financially sustainable services to the community we serve

We work closely with primary care to provide the right care in the right place at the right time
Our Statutory Purpose:

To improve, promote and protect the health of our population

Promote the integration of health services across primary and secondary care services

Seek the optimum arrangement for the most effective and efficient delivery of health services

Promote effective care or support for those in need of personal health or disability support services

Promote the inclusion and participation in society and the independence of people with disabilities

Reduce health disparities by improving health outcomes for Maori and other population groups

Foster community participation in health improvement, and in planning for the provision of, and
changes to the provision of services

Uphold the ethical and quality standards expected of us and to exhibit a sense of social and
environmental responsibility
PURPOSE OF THE ROLE
The Donor Liaison Co-ordinator will provide support for both exisiting and new renal patients who are
eligible for transplantation with a primary focus on increasing the number of people who would be willing
to become living donors. Donor liaison coordination will also include education of potential donors as well
as support of their timely assessment as dictated by the needs of the SDHB’s Renal Service.
This Donor Liaison Co-ordinator will work collaboratively with health professionals and the wider multidisciplinary team throughout the SDHB in a way that is consistent with the Organisation’s vision and values.
This way of working will ultimately benefit all our patients and communities.
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ORGANISATIONAL COMPETENCIES
Customer Focus
Is dedicated to meeting the expectations and requirements of
internal and external customers; gets first hand customer
information and uses it for improvements in services; acts with
customers in mind; establishes and maintains effective
relationships with customers and gains their trust and respect
Integrity and Trust
Is widely trusted; is seen as a direct, truthful individual; can
present the truth in an appropriate and helpful manner; keeps
confidences; admits mistakes
Drive For Results
Can be counted on to reach goals successfully; pushes self and
others to achieve results
ROLE SPECIFIC COMPETENCIES
Managing diversity
Manages all kinds and classes of people equitably; deals effectively
with all races, nationalities, cultures and disabilities irrespective of
age or gender; supports equal and fair treatment and opportunity
for all
Planning
Accurately scopes out length and difficulty of tasks and projects;
sets objectives and goals; breaks down work into the process steps;
develops schedules; anticipates and adjusts for problems;
measures performance against goals; evaluates results.
Informing
Provides the information people need to know to do their jobs and
to feel positive about being a member of the team; provides
individuals with the necessary information to enable them to make
accurate decisions; is timely with information.
KEY RELATIONSHIPS
Internal
All staff groups of the Nephrology
Department
Multi-disciplinary colleagues
Operational Manager
Staff of the Nephrology Ward
Urology Department
Administration staff
External
Clients, patients, families, whanau and caregivers
Community groups including - but not limited to – Kidney Health New
Zealand, Otago Kidney Society, Southland Kidney Society,
Christchurch Kidney Society
Co-ordinators from other DHBs
Primary care - GPs, other medical staff
Other service providers and DHBs
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED
Essential criteria
 Must be, or be willing to complete the training to become, a Certified Clinical Transplant
Coordinator (CCTC - American Board for Transplant Certification)
 A high level of interpersonal and communication skills
 Proven experience and expertise dealing with ethical and clinical problems
 Proven ability to work unsupervised
 Proven understanding of confidentiality in the healthcare system
 Proven ability to develop and maintain education and information programmes for patients, their
families/whanau and the wider public
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 Ability to work as part of a team in a collaborative manner
Experience/knowledge/key behaviours
 A tertiary qualification in Health or Science would be advantageous
 Ability to work in a supportive and honest manner
 Ability to motivate
 Ability to work in an Innovative and pro-active manner
 Willing to accept responsibility for own actions
 Possess the ability to problem solve and demonstrate initiative
 Ability to work in a high level clinical environment with a wide variety of health professionals
KEY ACCOUNTABILITIES
DELIVERABLES
EXAMPLE MEASURES
Professional Responsibilities and Clinical Practice
Legislative
requirements
 Practise in accordance with relevant
legislation, codes, policies etc and
upholds consumer rights
 Adheres to professional and
legislative standards of
practice
 Uphold professional code of ethics
Assessments,
treatment and
interventions
 Undertake accurate and comprehensive
assessments and evaluations
 Plan and implement appropriate
interventions
 Provide relevant education in a format
that can be clearly understood
 Collaborate with patients to set realistic,
patient-centred goals
Documentation
 Maintain confidentiality of patient
information and documentation
 Adhere to SDHB’s documentation
standards
 Documentation is timely,
clear, concise and accurate
Culturally sensitive
practice
 Practise in a culturally safe manner
 Assists patients to gain
appropriate support and
representation which reflects
their cultural needs and
preferences
Working in a collegial
manner

Contribute to the support and education
of colleagues and students to enhance
development of the profession
Overseeing other staff and students as
necessary
 Formal and informal systems
in place for supporting
colleagues
 Supervision records for
students
Consistently refer to and relate practice
to literature and research
Critique, discuss and disseminate


Evidence-based
practice and research


 Treatment plans are realistic
and based on best practice
 Uses standard measurement
tools and equipment as set
down by departmental or
professional protocols
Implementation of evidencebased best practice
procedures and guidelines
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evidence based best practice
Reflect on and evaluate the
effectiveness of own practice



Updates knowledge related
to best practice guidelines
and area of practice
Professional portfolio
Time management

Manage own time adopting a disciplined
approach to establishing and following
identified role-related priorities

Tasks are scheduled and
completed in a timely
manner
Effective interpersonal
relationship skills

Establish, maintain and conclude
therapeutic relationships with patients
Communicates effectevly with patients
and family/ wahanau and members of
the health care team
Maintains privacy and confidentiality in
accordance with H.I.P codes, DHB
policies and procedure

Communciates in an
appropriate manner – both
verbal and written
Privacy Act, informed consent
and code of rights adhered to
Abides by relevant
professional codes of conduct
and maintains professional
boundaries guidelines.




Maintaining professional competencies
Professional
development


Develop and maintain professional
competency
Appraisal, peer review, observed
practice or other professional audits as
applicable

Support and foster commitment to
achieving the highest level of Health and
Safety practice


Holds current registration
and APC where applicable or
as required
Maintains an up-to-date
professional development
plan
Organisational competencies
Occupational Health
and Safety



Quality and
Performance
 Maintain professional and Organisational
Treaty of Waitangi
Te Tiriti o Waitangi
 The Southern District Health Board is

Performance aligns with
appropriate quality audit
standards, Organisational
requirements and
professional standards

Participate in appropriate
training

Maintain cultural
competence
quality standards
 Continually seek to identify quality
improvement opportunities in order to
perform role in an effective and efficient
manner
committed to its obligations under the
Treaty of Waitangi. Employees are
required to adhere to the principles of the
Treaty of Waitangi
Identifies and reports
hazards
Assists with resolving issues
that may cause harm to
patients or staff
Works safely at all times
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ROLE DESCRIPTOR
PROFESSIONAL REQUIREMENTS AND ROLE SPECIFIC REQUIREMENTS
Professional requirements
 Must be, or be willing to complete the training to become, a Certified Clinical Transplant Coordinator
(CCTC - American Board for Transplant Certification)

Must hold a current annual practicing certificate for your scope of practice as directed by the relevant
professional body and the HPCA (as appropriate)

Must havecurrent registration with and participation in an accredited professional development
programme (as appropriate)
Role specific requirements
 To ensure all patients on the renal transplant waiting list meet the clinical criteria for transplantation
 To organise, clinically co-ordinate, attend and provide assessment outcomes for the transplant
surgeon’s clinics
 To ensure patients remain connected to the healthcare system according to the protocols of the
treatment regimen
 To manage and direct enquiries from patients about the renal transplant process, ensuring up-to-date
information is provided thereby facilitating timely assessment
 To be an advocate for the success and growth of the renal transplant programme in order to increase
the conversion rate of potential donors into actual donors
 To ensure that all renal transplant protocols and educational material is current and accurate
 To receive all enquiries relating to living donations and to assist with the living donor assessment
process
 To co-ordinate and facilitate a timely and efficient pathway for those who seek to progress to
assessment as a living kidney donor
 To ensure that all planning and contingency arrangements are made and performed to facilitate successful
recipient and donor surgery
 To meet the psychosocial needs of both patients and donors
 To co-ordinate the multi-disciplinary transplant team meetings ensuring that all decisions are disseminated
to the South Island Transplant Group in a timely manner
 To co-ordinate all post-surgery collow-up clinic appointments, ensuring that donors’results are reviewed
one year after donation
Note: The above example measures are provided as a guide only. The precise performance measures for this
position will require further discussion between the job holder and manager.
Name: __________________________________
Signed: _________________________________
Date: ___________________________________
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