Accreditation Show Cause Report TEMPLATE
Work Group Leaders: Please complete and submit this template to Gohar Momjian
(gmomjian@ccsf.edu) and Grace Esteban (mesteban@ccsf.edu) via email by Friday, December 7.
Complete a separate template for each Standard/subsection for which you are responsible (see
attached “Assignment Chart of Responsibility”).
1. Full Standard Number (e.g., II.B.3):
II.C.1.d
2. Full Standard Text:
Please copy and paste the full text of the Standard from the September 2012 ACCJC Manual for Self Evaluation
beginning on page 11, found at:
http://www.accjc.org/wp-content/uploads/2012/09/Manual-for-Institutional-Self-Evaluation_2012.pdf
d. The institution provides effective maintenance and security for its library and other learning
support services.
3. Descriptive Summary: A primarily descriptive overview of what the institution does in relation to each of
the Standards.
CCSF provides effective maintenance and security for its library and other learning support services.
Each Library location employs a 3M® security system to secure materials within the facility and the
District contracts with Sonitrol® to alarm all facilities. Video cameras record activity on the three
floors of Rosenberg Library for security purposes, as well as at the rear entrance to Rosenberg LLRC
and adjacent parking lot. Video cameras also monitor the Mission Campus Library. Campus Police
respond quickly when called for emergency situations or disturbances.
All LLSS locations rely upon District maintenance and janitorial services. The Buildings and
Grounds Department makes general repairs, while Pinnacle contracts with the District to provide
printer and photocopier maintenance. Library Automation Services (LAS) is responsible for
Millennium, the integrated library system, including maintenance and upgrades. ITS supports all
open access labs and some department and program multi-purpose labs District wide.
Broadcast and Electronic Media Arts (BEMA) facilities are closely monitored by staff. All equipment
is locked and physically secured and students must sign an Open Lab Use Agreement regarding
equipment and facility security. The Ocean and Mission campus BEMA facilities also have additional
Sonitrol alarm systems.
4. Self Evaluation: Based on the descriptive summary, the institution should analyze and systematically
evaluate its performance against the Eligibility Requirements, Accreditation Standards, Commission policies
and its institutional mission. This analysis should result in actionable conclusions about institutional
effectiveness and educational quality and decisions for improvement. The basic questions to explore are
whether or not, and to what degree, institutional evidence demonstrates that the institution meets the
Standards and how the institution has reached this conclusion. The Commission expects current and
sustained compliance with the Standards, focusing on accomplishments and outcomes that have been
achieved and not just structures or processes used.
The College meets this standard.
The College effectively maintains and secures its library and other learning support services, although
there are areas where improvement is possible. Strengths include the collaborative relationship with
Campus Police in support of a safe and secure learning environment and the responsiveness of LAS
and ITS in keeping student computers operational and available.
The 2011 Library Student Survey revealed that 84.5 percent of respondents (N=1994) rated the
library as a place to study as very important (68.6 percent) or important to their studies and
coursework [II C-(7)]. Rosenberg Library carpeting is heavily stained, with multiple patches and
worn areas, and many chairs are threadbare. Rosenberg Grant funds have proved inadequate to cover
these costs [II C-34 (31)]. Despite these issues, in the same survey, 79.4 percent of students (N=1928)
are very satisfied (42.1 percent) or satisfied with the library as a place to study [IIC-6 (7)]. The
Library anticipates that the District’s integration of facilities maintenance into planning will help
produce allocations to accomplish building maintenance goals that have been unmet, such as
replacing carpeting and resolving on-going problems with the Rosenberg building’s climate control
systems.
In Spring 2012, LAS was unable to acquire a significant upgrade to the library system at a discounted
price, despite carefully considered assessment and justification within the LLR and the availability of
funds through the Rosenberg bequest. This missed opportunity resulted from miscommunication at
the College Administration and Board level. A goal in the 2013-15 Technology Plan is to acquire this
significant upgrade.
In 2009, Information Technology Services (ITS) was restructured and some members of LAS were
reassigned to ITS part-time, reducing LAS staff availability for maintaining Library computers and
projects such as testing new programs the Library is investigating.
The Learning Assistance Center print server and printer are fully operational during all hours the lab
is open, with up-to-date patches, drivers, and firmware. The lab staff maintains spare hardware and an
up-to-date Ghost image so maintenance and repairs can be performed with minimal downtime. In
addition, the lab staff keeps an up-to-date inventory, including verified and documented software
licenses. All this is accomplished by a classified staff that has been reduced fifty percent over the past
ten years.
ITS provides maintenance and security for library equipment and computer systems throughout the
District. Hardware, network, applications and antivirus software are kept up to date with security and
other patches, and antivirus software virus definitions are updated weekly. An inventory and tracking
system for instructional equipment throughout the District was recommended in the last Self Study. The
recent reorganization of the Information Technology Services Department, and the hiring of a Chief
Technology Officer, brought District computer equipment under the auspices of ITS, and a plan is in
development by the District Technology Committee at time of writing. Maintenance of District computers
is discussed in further detail in standard III.C.
5. Actionable Improvement Plans: Continuous quality improvement is a hallmark of institutional
effectiveness. As an institution evaluates its programs and services with reference to each Standard, it
identifies areas in need of change. The Commission expects the institution to identify goals related to the
areas that require change and decide on the action required to meet these goals. The institution should
include the required actions in improvement plans. It may not be possible for the institution to have
improvement plans fully developed at the time of submission of the Institutional Self Evaluation Report. The
Commission expects these actionable improvement plans to be integrated into the institution’s continuous
evaluation and planning processes.
Please provide a narrative summary of the goals and associated actions in the text box below:
Include and prioritize general building issues, such as maintenance and replacement of worn carpets,
in the departments’ planning and review processes to advocate for funding to perform necessary
maintenance.
Please complete the table below to summarize the goals and actions described above as concisely as possible
(add rows as needed):
Goal
Implement appropriate sections of the
Library Technology Plan as resources
become available. (Library Technology
Plan 1.2 and 1.6)
Associated Action(s)
Upgrade the Library’s integrated library
system to Sierra.
Expected
Completion Date