1. (TCO A, B) Define organizational culture and list the key areas of diversity we
learned about in this course. (Points : 10)
Organizational culture is a shared set of beliefs and values shared in an organization that
influence the behavior of organizational members.
They key areas of workforce diversity we learned in this course are how people differ on
attributes such as age, race, ethnicity, gender, physical ability, and sexual orientation.
2. (TCO D) Please define self-managing teams and identify three of the five
tasks for which a true self-managing team is responsible. (Points : 10)
Self-managing teams are empowered to make decisions to make themselves in day-to-day
work.
Self-managing team is a high-involvement work-group design that is increasingly well
established.
Three of the five tasks for which a true self-managing team is responsible are scheduling work,
allocating tasks and training for job skills.
3. (TCO E, F) Explain how interpersonal conflict occurs and give two example
of substantive conflict, and two examples of emotional interpersonal conflict.
(Points : 10)
Interpersonal conflict occurs between two or more individuals who are in opposition to one
another.
It may be substantive, emotional, or both.
Two examples of substantive conflict are:
1. Two persons debating each other aggressively on the merits of hiring a specific job
applicant is an example of a substantive interpersonal conflict.
2. Two coworkers in an argument as to how the Halloween decoration is to be displayed is an
example of substantive interpersonal conflict.
Two examples of emotional interpersonal conflict are:
1. Two persons continually in disagreement over each other’s choice of work attire is an
example
of an emotional interpersonal conflict.
2. Husband and wife both operating the business are in constant battle about husband’s
discretionary use of corporate credit cards for personal lifestyle use is an example of
emotional
interpersonal conflict.
3. (TCO G) List at least 3 ethical questions leaders or followers may face as
discussed in our text and class. Provide a possible scenario wherein each
question you provide would be at issue. (Points : 10)
The 3 ethical question leaders or followers may face as discussed in our text and class are:
1. “How would I feel if my family found out about this decision?”
2. “How would I feel if this decision were published in the local newspaper or posted on the Internet?”
3. “What would the person you know or know of who has the strongest character and best
ethical judgment do in this situation”
An example is job layoffs situation. Business executives making the cuts who may be criticized by
local news for making the cuts might scramble to provide counseling and job-hunting assistance
to the affected employees. But this is usually after the fact, and moral conduct does not arise
from after-the-fact embarrassment.
Decisions may involve lying, deceit, fraud, evasion of truth and negligence.
I worked with VXI Global Solutions for over a year. I was most of the time recognized in daily
top 5 performers. On May 18, I was counseled "not to waive shipping and handling," a technique I
learned during nesting from my trainer. On June 9, I was let go because of a May 5 call
of "changing DNS." About 6 people from our team were let go, including the supervisor.
To the Operation Managers books, this was fraud. I got unemployment though, but my co-worker
who was also let go of the same accusation was denied unemployment claim. VXI is plagued with
bad reviews posted in the internet from its employees. When you are the decision maker,
decision making is not just a process followed for the good of the organization; it involves your values
and your morality. The results should not only solve a problem or capitalize on choices, they should
also match your values and help others. Decision-making is one of our biggest challenges. It would
behoove you to engage the ethical reasoning framework and ethics as mentioned above
as a way of strengthening the process.
As the decision maker, such as the Human Resource Director or the Operations Manager, if I
were in the employee's shoes, how would I feel about this unjust decision? As a business executive,
I would consult respectable and renowned human resources consultants in improving work force condition.
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1. (TCO B) Define perception. Select three perceptual distortions, explain the
importance of each, and advise managers how to overcome them. (Points : 40)
Perception