Performance Tasks – Lesson 9
Scenario:
Computer Concepts
TaskName
Scenario 1
Task ID
Task Instruction
1. Troubleshooting Common Hardware
Problems
CONCEPTS3196
2. Software Problems
CONCEPTS3256
Below is a list of common-sense activities that you might perform, along with a table containing
Do and Don't columns. Drag each Activity in the list that you SHOULD perform to the DO column
and each activity you SHOULD NOT perform to the DON'T column.
Determine which Term on the right matches the Definition on the left. Then, click the Definition
and click the matching Term.
Testbank Questions
Computer Troubleshooting
Question
ID
3. MC: A computer booting up in Safe mode
indicates ______.
A . a printer driver is outdated
B . a background program may not be loading 448517
correctly
C . a peripheral connection is loose
D . your operating system is not installed
Correct Answer
B . a background program may not be loading correctly
4. T/F: A knowledge base is a Web-based
site where users can post questions that other 448490
users can answer.
False
5. Mod. T/F: A peripheral device relies on an
updated, compatible driver to operate
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correctly. ____________________
True
6. SA: A troubleshooting _______________
such as Try recommended settings helps
automatically detect problems with the
operating system.
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7. MC: A virus _____ is a unique string of
characters that match up to the code of a
known virus.
A . definition
B . message
C . thread
D . spike
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wizard
A . definition
8. SA: A(n) _______________ is when an
online forum message and all of its responses 448525
are grouped together in order.
thread
9. T/F: An antivirus software program named
XProtect is built into the Mac OS X operating 448496
system.
True
10. T/F: Firmware can be updated by
connecting your computer to the Internet.
11. MC: Gabriel suspects that a virus is
causing the problem. Kasia tells him to run
the antivirus software so that suspicious files
will be _____.
A . quarantined
B . renamed
C . deleted
D . moved to the desktop
12. MC: Gabriel works on a Mac, so Kasia
asks him to run the automated Mac OS X
_____ program to repair Internet and e-mail
connection settings.
A . Defender
B . Gatekeeper
C . Connection Doctor
D . FixIt
13. Mod. T/F: In the Action Center window,
you can click on a link to solve a problem.
____________________
True
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A . quarantined
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C . Connection Doctor
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True
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14. T/F: Knowing the name and version of the
Office application you are trying to
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troubleshoot is the first step to solving a
software problem.
15. SA: One approach to troubleshooting a
computer problem is to work through a
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process of _______________ to determine a
cause.
16. MC: Problem report error data can usually
be resolved with a _____.
A . reboot
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B . virus definition
C . software update
D . system restore
17. T/F: Quarantine is a program that
troubleshoots your operating system and
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restarts the computer with only basic services
and functionality.
18. MC: Screen captures are collected at
every click, along with a text description of
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True
elimination
C . software update
False
A . Problem Steps Recorder
where you clicked, in the _____.
A . Problem Steps Recorder
B . Connection Doctor
C . Action Center
D . Quarantine
False
19. T/F: Software updates must always be
installed manually.
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20. T/F: Some troubleshooting solutions will
check settings and then change them if
necessary.
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21. MC: Summer wants to get others'
opinions on what the problem might be, so
she visits a(n) _____.
A . malware site
B . knowledge base
C . chat room
D . online forum
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22. Mod. T/F: Task managing is a form of
problem solving to identify a hardware or
software issue. ____________________
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23. SA: The best protection against
_______________ is to use the current
version of your antivirus or antispyware
software.
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True
D . online forum
malware
24. MC: The first thing Summer does is turn
on the computer and complete a ______ to
make sure the critical system components are
running properly.
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A . System Restore
B . POST
C . Reboot
D . Quarantine
25. T/F: The Program Compatibility
Troubleshooter examines documents stored
on the hard drive for version updates only.
False
False
True
27. T/F: The Windows Task Manager helps
you troubleshoot application problems.
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28. Mod. T/F: To help diagnose and solve a
problem, you can run a(n) program
report. ____________________
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29. Mod. T/F: To protect against corrupted
files, always use the most current version of
your antivirus software.
____________________
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problem
malware
C . knowledge base
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D . Task Manager
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B . logging off and back on again
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B . Task Manager
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B . The Program Compatibility Troubleshooter starts.
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C . Action Center
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D . quarantine
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37. SA: When you install new hardware, you
must also make sure that its
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_______________ are updated or compatible
with the software.
38. MC: Which of the following is NOT a
solution for solving a common software
problem?
A . Restart the computer.
B . POST
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26. T/F: The Windows Action Center receives
messages to help the user solve problems he 448492
or she may encounter with the software.
30. MC: To review an article or a video about
a computer issue, it is best to check a(n)
_____ on the Web.
A . tech blog
B . online forum
C . knowledge base
D . tech lab
31. MC: To track the amount of memory
installed on your computer, use the ______
tool.
A . Activity Monitor
B . Windows Explorer
C . Windows Update
D . Task Manager
32. MC: Troubleshooting a computer issue
requires all of the following EXCEPT: _____.
A . defining the problem
B . logging off and back on again
C . identifying possible causes
D . determining the cause
33. MC: Use ____ to close an unresponsive
application or process.
A . the Computer window
B . Task Manager
C . the Explorer window
D . the Shut down command
34. MC: What happens when the Run
programs made for previous versions of
Windows link is clicked in the Action Center?
A . Windows Remote Assistance appears.
B . The Program Compatibility Troubleshooter
starts.
C . The Activity Monitor appears.
D . The Windows Update Wizard begins.
35. MC: When a solution for an error is found,
it appears in the Microsoft _____.
A . Registry
B . System Restore
C . Action Center
D . Firmware update
36. MC: When an antivirus software program
finds a suspicious file, it places it in _____.
A . the troubleshooter
B . malware
C . the notification area
D . quarantine
TroubleshootingTrouble shooting
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drivers
B . Edit the registry.
B . Edit the registry.
C . Uninstall and reinstall the software.
D . Restart the software.
39. MC: Which of the following is NOT an
antivirus software?
A . Connection Doctor
B . McAfee
C . Norton
D . XProtect
40. MC: Which of the following is NOT true
about an automated troubleshooter?
A . It communicates with a server to look for
updates.
B . Files are downloaded if necessary.
C . It uses a script to install files in the correct
locations in the computer.
D . A reboot is automatic when installation of
files is complete.
41. MC: Which of the following is true about
the System Restore feature?
A . System files are restored to an earlier
state.
B . Problem files are separated into their own
folders.
C . System folders are renamed.
D . A report is generated with the original
system settings.
42. MC: You know your computer has been
booted up in _____ if only the most basic
settings are displayed.
A . Action mode
B . Safe mode
C . Connection Doctor
D . Windows Defender
A . Connection Doctor
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D . A reboot is automatic when installation of files is complete.
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A . System files are restored to an earlier state.
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B . Safe mode
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