Statement of Service
Welcome to the University of Edinburgh Careers Service. This statement briefly outlines services
available to you as a student or eligible graduate of the University. We will provide access to high
quality career provision enabling you to make a successful transition into graduate employment or
further study.
You can expect:
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A confidential service which offers client-centred guidance, impartial advice and unbiased
information.
Professional, approachable and informed staff who are committed to helping you and
working in partnership to achieve positive outcomes.
Comprehensive, accurate and timely information delivered through a range of media and
relevant formats.
Equality of opportunity and access regardless of age, disability, ethnic origin, gender,
nationality, religion or sexual orientation.
A response to written or telephone queries within 3 working days.
Compliance with all relevant professional codes (e.g. QAA, AGCAS; AGR; NUS; CDI)
Reasonable notice if we are forced to cancel an event or appointment booking.
Feedback mechanisms and a complaints procedure.
What we offer:
A) Information
 Provided online through our website and MyCareerHub resources (requires login)
 Accessible in person, through drop-in to our Careers Information Centres at Main Library
Building and King’s Buildings.
 MyCareerHub questions portal can be used to submit careers and information queries
 Regular news updates through MyCareerHub, Facebook page, Twitter feed and blogs.
B) Advice and guidance
 20 minute appointments bookable 2 days in advance, for help with: getting started,
career options, CV and application feedback, developing LinkedIn profiles
 45 minute careers guidance appointments (by referral only) for a more in depth
discussion to support career planning and career decision making.
 45 minute practice selection interviews, bookable 3 days in advance.
 All the above are available in person, by phone or via Skype. See our website for how to
book.
C) Programme of events
 Extensive range of employer led presentations, skills sessions, panel events and forums.
 Group sessions to support personal development, careers awareness and employability
– accessible face to face and online.
 Tailored provision delivered in your School by professional careers consultants.
 All the above are promoted through Careers Service communication channels. All
bookable events can be accessed via MyCareerHub using your MyEd username and
password
D) Access to internships, jobs and opportunities
 A vacancies database (within MyCareerHub) of graduate jobs, internships, placements,
vacation work and other opportunities such as insight weeks.
 Opportunities (within MyCareerHub) for part-time and seasonal employment.
 Opportunity to meet prospective employers
 Through our relationships with employers we facilitate opportunities for you to actively
engage with employers on campus.
 We seek to ensure that an appropriate range of employers and opportunity providers
are invited to attend on campus recruitment and information events and to advertise
their vacancies.
What we ask of you:
You can help us provide the best possible service to all our users by:
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Attending - and being punctual for - all events and appointments. We reserve the right to
withhold entry if you are more than 10 minutes late for an event booking, and 5 minutes
late for an appointment.
Treating all booking(s) as a serious commitment to attend. Although we prefer you cancel
appointments if unable to attend, please avoid repeat cancellations as we are often unable
to (re)release the slot, which disadvantages your fellow students.
Notifying us in advance of any appointment and/or event booking if you have additional or
specialist needs (email: careers@ed.ac.uk or ring 0131 650 4670)
Completing any preparatory work we request, for example, prior to a guidance interview or
workshop.
Being professional and courteous in all interactions with Careers Service staff and
employers.
Responding to our request for information on what you are doing following graduation and
in your subsequent career.
How you can help us improve:
The Careers Service is committed to providing an excellent service, so we value your feedback and
suggestions. You can provide this in person, by email, phone or via the website. You may also be
asked for feedback via more formal channels, including:
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Feedback forms provided for all major activities and selected group and face to face
activities.
Our biennial Careers Service Survey
Edinburgh Student Experience Survey
We would like to be able to respond to and resolve any issue you may have as swiftly and informally
as possible. However, if you should have reason to make a formal complaint you can follow the
University’s complaints procedure.
Access and facilities
You are eligible to use The University of Edinburgh Careers Service if you fall within one of the
following categories:
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Current matriculated full-time or part-time student
University of Edinburgh graduate who completed their course within the last two years
Students and graduates from other universities within the Edinburgh area are not eligible and should
use their own university careers service.
The service is located on 3rd Floor, Main Library Building and in the Weir Building on the King’s
Buildings campus. We are open throughout the year with slightly reduced opening hours out of
semester-time. Full details can be found on our website.
Main Library
King’s Buildings
Tel: 0131 650 4670
Tel: 0131 650 5773
Fax: 0131 650 4479
Fax: 0131 650 6704
E-mail: careers@ed.ac.uk
E-mail: careers@ed.ac.uk
We aim to be accessible to all students and graduates. Close liaison is maintained with the Student
Disability Service to provide support for users with disabilities. Both sites are wheelchair accessible
and we can amend the size and/or format of information by request.
Non-attendance policy
We encourage users to behave in a considerate and responsible manner when accessing our
services, and respect the rights of fellow students. If you are unable to attend an appointment or
event, please cancel your booking online as soon as possible. Two consecutive absences within a 14
day period will incur a two week ban, and your online booking privileges will be revoked.
Revised September 2015