University Academic and Administrative Information Technology Steering Committee Monthly Update for February, 2014 I. New IT Investment Proposals 1. CBORD CS Building Access Control System Sponsor: John Venutti, VCU Police Chief Description: VCU’s current building access control solution exposes the University to security risks and faces expensive equipment end-of-life replacement cost. This Proposal is to procure and implement the integrated and automated CBORD CS Access building control and management system. Schedule: Thirteen months (March 2014 – April 2015) Resources: UCC Staff (1) – Server installation Network Services (4) – 2 Network Engineers (hardware & network), Installer, and Contractor Supervisor VCU Police (3) – 1 Project Coordinator, 2 Project Assistants VCU Housing (2) – Coordination of access assignments & schedules Building Managers (?) – Coordination of access assignments & schedules VCUCard (4) – Manager, 2 Equipment Techs, 2 System Administrators Audience: VCU faculty, staff, students and visitors Benefits: Reduce risk through automated data exchange with VCUCard Enhance security and cecrease manual processing Overall improvements in customer service to faculty, staff, visitors (NOTE – only buildings with existing access controls are included, approximately 80% of all VCU campus facilities) 5-Year Cost: $2,321,445 initial cost $81,214 per year operational cost Funded: Yes Recommendation: APPROVE 2. Internet Upgrade Sponsor: Alex Henson, Chief Information Officer Description: VCU currently receives an aggregate Internet bandwidth of 5 Gbs from two carriers. This project will increase the aggregate bandwidth to 7 Gbs. Additionally, the license file for the Procera traffic shaping UAAITSC ELT Monthly Update for February, 2014 2 appliances will be upgraded to cover the increased bandwidth and the allocation to ResNet increased from 2 Gbs to 3 Gbs. Schedule: May 2014 – July 2014 Resources: Project Manager Network Engineer Audience: All members of the University Community who utilize the Internet via a VCU network connection. Benefits: A 40% increase in the bandwidth available for Intenet traffic, and a 33% increase in bandwidth to the residence halls. 5-Year Cost: $370,000 per year ($62,000 increase over current cost) Funded: Yes Recommendation: APPROVE 3. Network Equipment End-Of-Life Refresh Sponsor: Alex Henson, Chief Information Officer Description: This project will replace approximately 80 network switches reaching EoL in FY15. Expanding on the work completed with the Gig to Building project, the new switch models will provide gigabit Ethernet connections to the desktop. Schedule: One year (July 2014 – June 2015) Resources: Project Manager Network Engineer Audience: All members of the University Community who utilize a VCU network Benefits: Improved network reliability and access speed 5-Year Cost: $294,400 one-time (a contingency amount of 10% of the value of the switches is included to address sub-standard wiring that may be encountered) Funded: Yes Recommendation: APPROVE 4. Sanger Hall Network Upgrade Sponsor: Alex Henson, Chief Information Officer Description: This project will install fiber to supplement the existing riser, allowing us to move from a floor distribution switch topology to a building distribution switch model, thus eliminating one switch hop and bringing the building back into compliance with standards. If alternative space can be found, the main distribution point will be relocated from the B3 level. Additionally, approximately 60 switches will be replaced to address the issue of the imminent end of manufacturer support. Schedule: Six months (May 2014 - November 2014) Resources: Four total – (1) Project Manager (1) Construction Supervisor (2) Network Engineers Audience: All University community members who utilize the network in Sanger Hall (note - the current out of standards topology induces a measureable UAAITSC ELT Monthly Update for February, 2014 3 amount of jitter and latency to network traffic to and from Sanger Hall, resulting in higher error and re-transmission rates. While this is not noticeable by end users under current utilization, it could become apparent as network speeds and utilization increases.) Benefits: Improved network reliability and access speed 5-Year Cost: $350,000 one-time Funded: Yes Recommendation: APPROVE 5. PrivateNet Network Refresh Sponsor: Alex Henson, Chief Information Officer Description: PrivateNet supports VCUCard point of sale terminals and other financial transactions. Some network components of PrivateNet are aging and are at increasing risk of equipment failure. This project will replace approximately 40 network switches reaching EoL in FY15. The bulk of those switches will be replaced with newer model switches that have been removed from service during renovations; the replacement switches are limited to 100Mbs ports (plenty for PrivateNet applications) but are still under manufacturer support until 2019. Schedule: Five months (May 2014 – September 2014) Resources: Project Manager Network Engineer Audience: All members of the University Community who utilize the PrivateNet network Benefits: Improved network reliability and access speed 5-Year Cost: $72,500 one-time (note - utilizing the used switches reduces project cost by $95,000) Funded: Yes Recommendation: APPROVE UAAITSC ELT Monthly Update for February, 2014 4 Infrastructure and Operations Portfolio Project/Sponsor Cost Funded Benefits Description 1. Telephone Equipment and Billing System / Technology Services $225,000/ $28,000 yearly Primary operations system for Telecommunications office Replace current system (Pinnacle) losing vendor support 2. LANDesk Customer Management System / Technology Services $150,000/ Y $120,000 yearly Improved user experience, elimination of duplicative solutions, integration with current software suite Replace current system (Remedy), savings to partially fund new system 3. Move Blackboard LMS to hosted solution / Technology Services $318,000 Y Eliminate hardware costs and reduce staff time to support Move Blackboard from VCU-supported platform to vendor-supported 4. Point-Of-Sale System for Technology Store / Business Services $17,250 initial/ $2,000 yearly Y Support sales and administrative activities of new technology retail outlet Business Services to implement the LightSpeed POS system 5. QRadar Security Incident Monitoring System / Technology Services $118,000 initial/ Y $23,600 yearly Information Security Office to procure additional components and upgrade QRadar 6. Serve and Storage Architecture for MOOCs / Learning Innovation and Student Success $18,000 initial/ Y $18,000 yearly Improve monitoring of risks and vulnerabilities that affect VCU’s information technology assets, and provide better data to aide decisions regarding those risks Model and showcase distinctive, highengagement online learning that leads to deep learning 7. RedCap Survey Tool Support / Center for Clinical and Translational Research $100,000 yearly N (salary + benefits) Y Improved service to all users of RedCap survey software Implement the WordPress Course Site and build an online learning community for MOOCs beginning in Summer 2014 Request to add staff (1) required to fully support RedCap survey tool UAAITSC ELT Monthly Update for February, 2014 8. e911 System / Telecommunications PORTFOLIO COST $131,400 Y $1,077,650 initial $291,600 yearly 5 Provide number and location data for all 911 calls Replace existing system losing vendor support NOTE – RedCap support funding is not identified In Queue 1. PARCS Parking Access and Control System / Parking&Transportation $2.5 - $3 Million (TBD by RFP) Y Enhance customer service, security, and financial position of parking system (eliminate $5 Mil subsidy from University Fee) Procure and implement an integrated access control, automated revenue, and enterprise management system Business Process Automation and Improvement Portfolio Project/Sponsor Cost 1. Grants Management System/Office of Research Administration Funded Benefits Description $670,000 / Y $35,000 yearly Improve grant submission and award management processes Implement Click Commerce system 2. Animal Resources System / ORA $437,000 / Y $20,000 yearly Improved functionality in animal resource management Implement Click Commerce system 3. Time and Attendance System / Human Resources $262,000 / Y $26,900 yearly Automated attendance and leave recording; improve FLSA compliance Implement TimeClock Plus system 4. ImageNow site license/ Technology Services $399,500 / Y $72,000 yearly Remove funding barrier for schools and departments; leverage functionality Convert per user license to site license UAAITSC ELT Monthly Update for February, 2014 6 5. Hobsons Apply Yourself / Strategic Enrollment Mgmt $100,000 + / Y $25,000 yearly Improve graduate application process 6. Visa Management System / Global Education Office $60,000 / Y $10,000 yearly Automate reporting of student/staff/faculty visa information to SEVIS 7. Career Services Technology Platform / University Career Center $125,000 Y Improve ability for students to perform job searches 8. VIRTIFY Clinical Trial Registration and Results System $65,000 Y 8. Course Evaluation / Center for Teaching Excellence $90,000 / Y $18,500 yearly Improve required reporting to ClinicalTrials.gov; ensure compliance with FDAAA Improved instrument, more student data PORTFOLIO COST $2,208,500 initial $207,400 yearly Purchase off State contract, configure and implement hosted solution Implement the Sunapsis system from Indiana University Partner with School of Business and School of Engineering to procure hosted solution Purchase and implement VIRTIFY’s Clinical Trial Registration and Results System Implement the eXplorance Blue system IN QUEUE 1. Customer Relationship Management System / Development & Alumni Relations $2.5 – 3 million Y 2. Curriculum Vitae Builder / School of Medicine $50,000 (estimate) Y Improve communications management to support fundraising and alumni relations Consistent format User friendly Eliminate redundant data entry Online updates Issue an RFP to replace current Mellinum CRM system Develop a system to automate the production of CVs for School of Medicine faculty and staff UAAITSC ELT Monthly Update for February, 2014 7 Innovation Portfolio Project Cost Funded 1. Research Opportunity and Application System / Center for High Performance Computing $60,000 2. Preterm Birth Prevention / School of Medicine $50,000 Y 3. Predictive Crime Analysis / VCU Police Department $9,000 / year Y PORTFOLIO COST $119,000 initial $9,000 / year Benefits Description Provide researchers ability to post research opportunities and students to apply for them Quest for Distinction funded project to be developed by Nihar Sheth Provide research data Collection of demographic information; program related information; Tracking returning subjects; information browsed by subjects Tracking crime by time and location will facilitate better utilization of VCU PD resources. This health literacy project will place computers in 5 resource centers throughout Richmond’s East end. Purchase a license for PredPol, the same system used by Richmond PD. Non-Discretionary Portfolio Project Cost 1. Security Camera Upgrade / VCU Police $ 1,200,000 PORTFOLIO COST $1,200,000 Funded Y Benefits Description Upgrade existing cameras and install 300 additional ones Improve surveillance and the ability to identify suspects UAAITSC ELT Monthly Update for February, 2014 Initial Cost TOTAL FOR ALL PORTFOLIOS $4,605,150 Other Information/Issues for ELT: The UAAITSC does not have a representative from the Council of Deans. 8 Yearly Operational Cost $508,000