Strategic Plan
2014 - 2019
Since its establishment in 1988 Community Gateway has used a
strengths based approach in partnering with people with
disability, people who are frail aged and carers to maximise their
quality of life in the community.
Community Gateway is proud of its independence which allows
it to provide true choice to its clients and deliver quality client
led outcomes. Being a true community based organisation
Community Gateway has developed strong relationships with
government agencies, service providers and community groups.
This allows Community Gateway to be responsive to client needs
and offer customised support approaches in a timely manner.
Community Gateway will remain passionately independent and
connected.
Mission
The leader in
partnering with
people to create and
maintain
independence in
truly inclusive
communities.
The aged care and disability sectors have commenced an unprecedented reform program.
Reform that is aimed squarely at providing choice, control and increased funding to people
with disability and people who are frail aged. Community
Gateway embraces this reform and the benefits it will
bring to participants.
Vision
People achieving
their milestones in
accessible
communities.
Of course reform creates challenges and opportunities
and as an organisation Community Gateway must rise to
the challenges and take advantage of the opportunities
to ensure it remains strong and continues to partner
with people in achieving their milestones and assist in
building inclusive communities.
In preparing this strategic plan Community Gateway has
sought advice from leaders in the sector, held staff and
Board planning consultations and most importantly sought input from our clients through
independent client forums. Thank you to everyone involved.
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This 5 year Strategic Plan outlines the pathway for Community Gateway and is themed around
client outcomes, diversification, and a strong and vibrant organisation. It is an ambitious plan
as is required in times of such fundamental reform. However, it is a plan that adheres to
Community Gateway’s core capabilities and focuses on independent people achieving their
milestones in inclusive communities.
Craig Thomson
Chief Executive Officer
Values
The client is in control
Our approach is strengths based
Acknowledge and respect diversity
Committed to innovation
Outcomes focussed
Teamwork based on respect, trust and cooperation
Pride and integrity in our work
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1. Maximising outcomes for our clients
Community Gateway will be recognised as a provider of choice due to its client focussed
business model and the quality outcomes achieved, we will do this by:
 Developing a centre of excellence to guide and drive person centredness in all aspects of
the organisation
 Effectively communicating with clients, listening and responding to their needs, feedback
and suggestions
 Being a leader of inclusiveness in the community
 Conducting research and development for best practice and innovation
 Measuring and reporting outcomes through the use of innovative client systems.
 Conducting ongoing staff development programs
2. Diversify
Community Gateway will be a leader in the provision of innovative client driven services that
meet client’s needs especially where service gaps exist by:
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Developing new innovative services in line with client needs and wants
Developing a broader client base in line with our core capabilities
Being a “can do” organisation embracing new ideas and change
Developing partnerships and alliances to enhance opportunities for the people we
support
 Developing strong networks and links across the community
 Using technology to expand our reach to people
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3. Strengthen the Organisation
Community Gateway will remain a strong, sustainable organisation and be viewed as an
employer of choice by:
 Implementing technology to ensure efficient and best practice business systems are in
place
 Maintaining strong Corporate Governance
 Developing innovative human resource approaches and policies
 Attracting and retaining highly skilled, passionate and motivated staff to work for
Community Gateway
 Encouraging and supporting ongoing professional development
 Operating under sound and ethical financial management principles with a special focus
on cost management
 Ensuring our structure supports the goals and objectives of the organisation
 Meeting and exceeding all quality and regulatory requirements
 Having a culture of continuous improvement and innovation
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Measuring Success
Objective
Maximising Outcomes Community Gateway will be
recognised as a provider of
choice due to its client
focussed business model
and the quality outcomes
achieved
Diversify - Community
Gateway will be a leader in
the provision of innovative
client driven services that
meet client’s needs
especially where service
gaps exist
Strengthen the
Organisation - Community
Gateway will remain a
strong, sustainable
organisation and be viewed
as an employer of choice
Measures
Regular effective
client interaction
activities undertaken
and outcomes
reported and
actioned.
Person centred
centre of excellence
is operating
effectively
throughout all
aspects of the
organisation.
Effectively working with
community
organisations to
develop inclusive
capabilities and
activities.
Viable services
created with good
attendance and client
feedback.
Effective
partnerships in
place providing
‘seamless’ provision
of coordinated
services to clients
across providers
IT Infrastructure
available and
technology programs
operating
IT&C infrastructure in
place and systems
effectively supporting
business needs
Highly skilled Board
members regularly
attending meetings
and undertaking self
assessments
Staff survey results,
satisfactory HR KPI’s
such as staff retention
rate and staff absence
levels
Successful recruitment
programs conducted
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Research projects
being conducted with
findings disseminated
publicly. Community
Gateway staff
regularly presenting at
sector forums and
conferences
Documented cases of
innovation reported
Relevant client
outcome measures
developed and
reported against
Staff regularly
attend in-house or
external
development
programs
Programs
commenced/suppor
t provided for
people outside of
disability, frail aged
and carers
Evidence of
Community
Gateway’s
community network
benefiting clients
Regular training and
development activities
are attended
Community
Gateway is market
competitive
Zero report of noncompliance with
quality and
legislative
requirements