Resource Directory
September 2013
District 18
Clay County
Jackson County
INTRODUCTION
The Masonic Home of Missouri is committed to providing the best possible
services to the Fraternity that will benefit you, your family, as well as your community.
The Masonic Home of Missouri is pleased to present this Directory which was
developed by the Masonic Home of Missouri’s Social Services Caseworker. In this
Resource Directory, you will find helpful information regarding social services in your
community, by agency, organization or business (see disclaimer). Each service or
resource is divided by Masonic Districts and Counties for your convenience.
Please use this information for yourself, a loved one or a friend. If you have any
questions regarding this Directory or the Masonic Home of Missouri’s programs,
please contact the Corporate Office at 1-800-434-9804 or 1-573-814-4663.
DISCLAIMER
The Masonic Home of Missouri does not accept responsibility for errors, omissions, or quality of services
provided by the agencies, organizations or businesses listed in this directory.
IMPORTANT TELEPHONE NUMBERS
ADA Project............................................................................................................. 800-514-0301
Adult & Elder Abuse and Neglect Hotline ........................................................ 800-392-0210
All Emergencies-Medical, Fire, Police ................................................................................... 911
Alzheimer’s Disease and Related Disorders ................................................... 800-272-3900
American Cancer Society ..................................................................................... 800-227-2345
American Council of the Blind ........................................................................... 800-424-8666
American Diabetes Association ......................................................................... 800-343-2383
American Heart Association ............................................................................... 800-242-8721
Arthritis Foundation ............................................................................................. 800-406-2491
Attorney General (Consumer Fraud) ................................................................. 800-392-8222
Better Hearing Institute........................................................................................ 800-327-9355
Child Abuse Hotline .............................................................................................. 800-392-3738
Dept. of Health and Senior Services Information & Assistance Hotline .. 800-235-5503
Dept. of Mental Health ......................................................................................... 573-751-4122
Dept. of Veteran Affairs-Benefits Information ............................................... 800-827-1000
Hearing Aid Help Line .......................................................................................... 800-521-5247
Home Health Agency Hot Line ........................................................................... 800-345-1453
IRS Tax Information .............................................................................................. 800-829-1040
Medicare Assistance/CLAIMS Program ............................................................ 800-390-3330
Missouri Bar Lawyer Referral Service ............................................................... 573-636-3635
Missouri Department of Insurance ................................................................... 800-726-7390
Missouri Department of Revenue ...................................................................... 573-751-4450
Missouri Department of Social Services ........................................................... 800-735-2466
National Kidney Foundation ............................................................................... 800-622-9010
Poison Control ........................................................................................................ 800-222-1222
............. District 18
TABLE OF CONTENTS
Alphabetical by Organization
Pages
Alzheimer’s Association, The Heart of America Chapter
Clay, Jackson Counties .......................................................................................... 1, 2
American Red Cross
Clay, Jackson Counties .............................................................................................. 3
County Health Department
Clay County............................................................................................................ 4, 5
Jackson County ...................................................................................................... 6-9
Department of Social Services
Clay, Jackson Counties ...................................................................................... 10-12
Experience Works, Inc. Senior Employment
Clay, Jackson Counties ......................................................................................13, 14
Governor’s Council on Disability
Clay, Jackson Counties ............................................................................................ 15
Independence City Health Department
Jackson County ..................................................................................................16, 17
Kansas City Health Department
Jackson County .................................................................................................. 18-21
Legal Aid of Western Missouri (LAWMO)
Clay, Jackson Counties ......................................................................................22, 23
Long Term Care Ombudsman Program
Clay, Jackson Counties ............................................................................................ 24
Masonic Home of Missouri
Clay, Jackson Counties ...................................................................................... 25-29
Mid-America Regional Council (MARC)
Clay, Jackson Counties ...................................................................................... 30-32
Missouri Division of Workforce Development
Clay, Jackson Counties ...................................................................................... 33-35
Missouri Protection and Advocacy Services
Clay, Jackson Counties ............................................................................................ 36
Missouri Veterans Commission
Clay, Jackson Counties ............................................................................................ 37
OATS, Inc. Transportation
Clay, Jackson Counties ............................................................................................ 38
Salvation Army
Clay, Jackson Counties ......................................................................................39, 40
Smart911
Clay, Jackson Counties ......................................................................................41, 42
Social Security Administration
Clay, Jackson Counties ......................................................................................43, 44
Subsidized Housing/Rental Assistance
Clay, Jackson Counties ............................................................................................ 45
The Whole Person
Clay, Jackson Counties ...................................................................................... 46-49
USDA Rural Development
Clay, Jackson Counties ......................................................................................50, 51
Wolfner Talking Book and Braille Library
Clay, Jackson Counties ......................................................................................52, 53
DISTRICT 18
Alzheimer’s Association
Heart of America Chapter
CLAY COUNTY
JACKSON COUNTY
Northwest MO Regional Office
10th & Faraon
St. Joseph, MO 64501
(816) 364-4467
FAX: (816) 364-2553
Brenda.gregg@alz.org
Midtown Satellite Office
6420 Prospect T301A
Kansas City, MO 64132
(816) 361-6604
FAX: (816) 361-6627
clemme.rambo@alz.org
24 Hour Helpline: 1-800-272-3900
www.alz-heartofamerica.org
The mission of the Heart of America Chapter is to provide education and leadership to
enhance care and support services for those affected by Alzheimer’s disease while supporting
efforts to eliminate the disease.
Services/Programs:
 Information, Assistance and Referral – The Helpline (800-272-3900) in answered by
Alzheimer’s Association staff 24-hours a day, 7 days a week. This 24-hour
information and Support Line is available to answer questions and to offer support and
advice.
 Support Groups – Monthly meetings throughout the area for family members to get
together for peer support and to exchange information.
 Resource Center – Located at the main office and provides books, brochures, videos
and other resources on Alzheimer’s for loan or purchase
 Family Connections Program – Offers individual and family care planning.
 Memories In The Making – Provides persons with Alzheimer’s disease with a means
of creative expression. Experienced volunteer artists work weekly with groups in
assisted living facilities, nursing home and adult day programs.
 Safe Return Program – A national patient registry for the memory impaired. This
program was developed by the Alzheimer’s Association to respond to the problem of
wandering. The Safe Return Program coordinates information on program
participants, caregivers and emergency personnel in order to provide a system to
1
Alzheimer’s Association, Heart of America Chapter Continued,
enable others to locate, identify and return missing persons with Alzheimer’s disease
and related disorders who wander and become lost.
 Memory Room – Volunteer artists create a pleasing wall mural for late stage dementia
patients who spend the majority of time in their rooms. The mural is typically based
on some aspect of the person’s life: a familiar scene, a countryside or a special place
where fond memories may reside.
 Project Lifesaver – Those participating in this program wear a personalized wristband
that emits a tracking signal. When care-partners notify that the person is missing, a
search and rescue team responds to the wanderer’s area and starts searching with the
mobile locator tracking system. Transmitter bracelets are $250.00 each and require a
$10.00 a month charge for the bands and batteries. A limited number of scholarships
are available for those in need.
2
American Red Cross
CLAY COUNTY
JACKSON COUNTY
Greater Kansas City Chapter
211 W. Armour Blvd.
Kansas City, MO 64111
(816) 931-8400
FAX: (816) 531-7306
Services/Programs:
 Disaster Services – Learn how the Red Cross responds to disasters and what you can
do to protect yourself, your family and your property.
 Health and Safety – Red Cross training programs include First Aid and CPR,
lifeguarding, HIV/AIDS education and much more.
 Military Services – Emergency communications, financial assistance and counseling
services for active military, their families and veterans.
 Youth Services – Meaningful opportunities for training, community service and peerto-peer education for teens.
 International Services – Holocaust and war victims tracing and other international
humanitarian services.
 Lifesaver Award – Recognizing local citizens who prepared themselves to respond in
an emergency situation and actually saved a life.
 Blood Services – Giving blood saves lives. Learn how and where you can donate.
 Ready Rating – A comprehensive membership program to help businesses,
organizations and schools improve their emergency preparedness.
3
County Health Department
CLAY COUNTY
800 Haines Dr.
Liberty, MO 64068
(816) 595-4200
FAX: (816) 595-4201
gzaborac@clayhealth.com
www.clayhealth.com
Services Offered:
 Community Protection
o Emergency Preparedness
o Communicable Diseases
 Classes
 Clinical Services
o TB
o Speech & Hearing
 Outpatient clinic provides individualized diagnosis and treatment of
communication disorders as well as parent/family involvement and
education.
o Dental
 For Clay County school age children receiving MC+ and uninsured
children in Clay County schools that are referred through the schoolbased screening program.
o Immunizations
o Women’s Health Services
 For MO HealthNet recipients and uninsured Clay County residents.
 Pap smear screening/pelvic exam
 Clinic breast exam
 Contraceptive supplies/counseling
 Referral for mammograms and other needed referrals
 Pregnancy test
 STD/infections testing and screenings.
o WIC
 Must meet income guidelines and have a nutritional risk
 Provides checks to provide nutritional food
 Breastfeeding education and support
 Nutrition and health education
 Personalized nutrition counseling
 Referrals to other health programs
 Recipes
 Breast pump rental to qualifying clients
4
Clay County Health Department Continued,
 Environmental Health
o Food establishment program requirements and information
o Swimming pools and spas
o Current food recalls
o Temporary food establishment requirements
o West Nile Virus surveillance program
o Environmental health complaints
o Food handler and manager training
o Food establishment inspection results
o Child care facilities
o Private sewage disposal system
 Health Education
o Children/Youth Services
 Health
 Nutrition
 Safety
 Growth and development
 Sex education (fee applies)
 Public Records
o Medical Records
 $3.00 immunization history report
 $.038 per page for other medical information records (up to 5 pages). If
over 5 pages the charge is $16.33 copying fee plus $.038 per page.
 Records requiring notarizing or affidavit will be $3.00 each
o Birth and Death Certificates
 Birth certificates are $15.00 each copy
 Death certificates are $13.00 for first copy and $10.00 for each
additional copy
5
County Health Department
JACKSON COUNTY
313 S. Liberty St.
Independence, MO 64051
(816) 404-6415
FAX: (816) 404-6418
jim.kelly@tmcmed.org
http://www.jacohd.org
WIC Program
Truman Medical Center East
7900 Lee’s Summit Rd.
Kansas City, MO 64139
(816) 373-4485 ext. 4059
FAX: (816) 478-1668
Environmental Health Services
c/o Jackson County Public Works
193 N. Main
Independence, MO 64050
(816) 881-4563
FAX: (816) 881-4448
Services Offered:
 Birth & Death Certificates
o Birth certificates: $15.00 each
o Death certificates: $13.00 for first, $10.00 for each additional copy
 Disease Prevention & Testing Services
o Communicable disease surveillance
o STD
o TB case management
 Health Education & Screening
o CPR & first aid training
o Child care provider education
o Health education materials & classes
o Preventative health screenings
 Immunizations
o Adult immunization services
o Childhood immunization services
o Community immunization clinics
o The Jackson County Health Department holds monthly community
immunization clinics throughout Easter Jackson County. Please see schedule
below: No appointment necessary (except payable vaccine or TB test)
 Blue Springs, Payable vaccines and TB tests by appointment only
call 404-6443.
 All Saints Lutheran Church
421 SW 19th St. Blue Springs, MO 64015
1st Monday, 1:00 - 3:30pm
6
Jackson County Health Department Continued,
 Buckner, Payable vaccines and TB tests by appointment only
call 404-6443.
 Buckner Center
611 S. Sibley, Buckner, MO 64016
2nd Wednesday, 1:00 - 3:30 pm
 Grain Valley, Payable vaccines by appointment only call 404-6443.
 Grain Valley Community Center
713 Main Street, Grain Valley, MO 64029
2nd Monday, 1:00 – 3:30 p.m.
 Grandview, Payable vaccines and TB tests by appointment only
call 404-6445.
 Truman Medical Center WIC
15211 E. 71 Hwy., Grandview, MO 64030
1st Tuesday, 1:00 - 3:30pm
 Greenwood, Payable vaccines and TB tests by appointment only
call 404-6446.
 Greenwood City Hall
709 W. Main St., Greenwood, MO 64034
2nd Tuesday, 1:00 - 3:30pm
 Lee's Summit, Payable vaccines and TB tests by appointment only
call 404-6446.
 Lee's Summit United Methodist Church
114 SE Douglas, Lee's Summit, MO 64063
3rd and 4th Mondays, 1:00 - 3:30pm
 Lone Jack, Payable vaccines and TB tests by appointment only
call 404-6446.
 Lone Jack City Hall
207 N. Bynum, Lone Jack, MO 64070
4th Tuesday, 1:00 - 3:30pm
 Oak Grove, Payable vaccines and TB tests by appointment only
call 404-6443.
 Oak Grove Civic Center
2100 S. Broadway
Oak Grove, MO 64075
3rd Tuesday, 1:00 - 3:30pm
7
Jackson County Health Department Continued,
 Raytown, Payable vaccines and TB tests by appointment only
call 404-6428.
 10000 East 59th St.
Raytown, MO 64133
4th Wednesday, 1:00 - 3:30pm
o Travel immunization services
 Adult Head/Traumatic Brain Injury (TBI)
o Case management
o Evaluation and assessment of needs
o Information/Education on cause/effects of head injury/TBI and prevention of
injuries resulting from brain injury
o Service plan of interventions to meet the individual’s needs
o Assistance in locating/assessing services such as: medical care, housing,
counseling, transportation, rehabilitation, vocational training, and annual
evaluations and updates.
 Emergency Preparedness and Planning
o The Emergency Preparedness and Planning Department’s goal is to assist the
Jackson County Health Department in protecting the health and safety of the
residents should a natural or deliberate public health emergency affect the
community.
 HIV/Aids Case Management
o Jackson County Health Department provides confidential testing for HIV/AIDs
through our Sexually Transmitted Disease (STD) clinics
o The HIV/AIDS Case Management program ensures clients diagnosed with HIV
will receive quality health care services in a timely manner. The program also
educates clients and the community in care and prevention of HIV/AIDS.
 Maternal Child Health Program
o The purpose of the Maternal and Child Health Program is to improve the health
of mothers and their children in Eastern Jackson County.
o The Maternal Child Health Program provides education and resource
information throughout the community, as well as parent/baby visits at five area
hospitals.
 Show Me Health Women/Wise Women
o The Show Me Healthy Women is a statewide program funded by the Missouri
Department of Health & Senior Services and the Center for Disease Control and
Prevention which provides free breast and cervical screening, re-screens,
diagnostics for uninsured or low-income women ages 35 and older. These
services are available to women who meet specific age, income and insurance
guidelines. Women with Health Maintenance Organization (HMO), Point Of
8
Jackson County Health Department Continued,
Service or Medicare Part B are not eligible for SMHW and WISEWOMEN
services. Free transportation is available for SMHW clients through OATS
Transportation.
o The WISEWOMAN program is an extension of the SMHW program and
focuses on Cardiovascular Disease risk factor reduction. Clients work with
lifestyle counselors to determine their lifestyle behavior patterns focusing on
changes with nutrition, physical activity, and smoking
behaviors. WISEWOMAN serves women ages 35-64 receiving services
through Show Me Healthy Women.
9
Department of Social Services
Children’s Division and Income Maintenance &
Self Sufficiency Programs
CLAY COUNTY
7000 Liberty Dr.
Liberty, MO 64068
(816) 407-5800
FAX: (816) 407-1784
JACKSON COUNTY
615 E. 13th St.
Kansas City, MO
(816) 889-2000
Midtown Office
4309 E. 50th Terrace
Kansas City, MO 64130
(816) 929-7100
East Jackson Office
201 E. Partridge St.
Independence, MO 64055
(816) 325-5800
Services/Programs:
www.dss.mo.gov
 Children’s Division
o Adoption services, activities
o Career Foster Parent Program
o Child abuse and neglect hotline: 1-800-392-3738
o Child care, early childhood services
 Family Support Division
o Child support enforcement
o Income maintenance & self sufficiency programs
 Food stamps
 Food distribution programs
 Temporary assistance – provides assistance to needy families with
children so they can be cared for in their own home and to reduce
dependency by promoting job preparation, work and marriage.
 MO HealthNet
 Uninsured women’s health services
 Supplemental nursing care – provides monthly cash benefits. An
eligible adult living in a licensed nursing facility and found medically
eligible may receive a maximum of $390. If not found medically
eligible while living in a nursing facility, or if living in a licensed
10
Department of Social Services Continued,






assisted living or residential care facility II, an eligible adult may receive
a maximum of $292 monthly. If living in a licensed residential care
facility the maximum is $156. Persons eligible for these case benefits
also receive a $30 personal needs monthly allowance. This benefit is
paid directly to the nursing facility for nursing care charges above the
amount the resident is expected to pay.
Home and Community Based Program – assistance providing
homemaker chore or respite care services. No direct cash benefit.
Prevention of Spousal Impoverishment – (Division of Assets) – when a
married person enters a nursing facility, a special provision may help
protect some of the couple’s resources for the spouse who is not in a
nursing facility.
Supplemental Aid to the Blind – eligible individuals receive a monthly
cash grant up to $651, as well as MO HealthNet coverage.
Supplemental Security Income (SSI) – assistance to the aged, blind and
disabled. Income guideline applies.
Qualified Medicare Beneficiary (QMB) – for persons enrolled in
Medicare Part A (hospital insurance) whose income and resources are
within the program guidelines. This program will provide payment of
Medicare premiums and coinsurance and for deductibles for Medicare
covered services.
Specified Low Income Medicare Beneficiary (SLMB) – provides
payment of Medicare Part B premiums to individuals who would be
eligible for this program.
o Rehabilitation Services for the Blind
 Creates opportunities for eligible blind and visually impaired persons in
order that they may attain personal and vocational services.
 Provides services to people with varying degrees of visual impairment,
ranging from those who cannot read regular print to those who are totally
blind.
 Vocational Rehabilitation – Eligible individuals are provided with
services needed to enter, remain in or return to suitable employment.
Services include:
 Diagnosis and evaluation
 Counseling and guidance
 Physical or mental restoration
 Training – including college or university, technical or trade
 Job development and job placement
 Rehabilitation engineering
 Follow-up Services
 Assistive Technology – Information, tips and resources for computer
assistive technology for blind and visually impaired computer users.
11
Department of Social Services Continued,
 Independent Living Rehabilitation – assists blind and visually impaired
persons so they can function independently in their homes and
communities.
 Older Blind Services – Free rehabilitation services in the home.
o Transition Services – provides services to help high school students prepare for
the transition from school to either post-secondary education or work.
o Business Enterprise Program – Self employment opportunities are provided to
legally blind persons. The program includes vending facility operations in
public buildings, in private industry and in roadside rest areas of the interstate
highway system.
o Prevention of Blindness – Diagnostic services and needed eye care are provided
to medically indigent persons in order to prevent blindness. Vision screening
and glaucoma testing clinics are provided for early detection of eye pathology
that could lead to blindness.
o Low Income Home Energy Assistance Program – Provides financial assistance
to help pay heating bills during the months of October through March.
12
Experience Works, Inc.
Senior Employment
CLAY COUNTY
JACKSON COUNTY
P.O. Box 414
Buffalo, MO 65622-0414
(417) 345-2797
FAX: (417) 345-2998
1-800-368-7569
www.experienceworks.org
Experience Works helps low-income seniors, with multiple barriers to employment, get the
training they need to find good jobs in their local communities.
Services/Programs:
 Senior Community Service Employment Program (SCSEP)
o This program, funded under Title V of the Older Americans Act as well as state
and local grants, enables us to help thousands of low-income individuals, age
55 and older, throughout the United States.
o Through this program, seniors benefit from training, counseling, and
community service assignments at faith-based and community organizations in
their communities, prior to transitioning into the workforce.
o Participants are placed at eligible host agencies (primarily at faith-based and
community organizations) for which they are paid the minimum wage for an
average of 20 hours per week. A host agency is either a private nonprofit
organization (other than a political party) that is tax exempt under section
501(c) (3) of the Internal Revenue code of 1954, or a public agency operated by
a unit of government.
o Thirty-eight percent of Experience Work's SCSEP participants found permanent
jobs, notably as teachers' aides, emergency dispatchers, care providers, and
clerical assistants.
o Develop new skills and upgrade existing skills.
o Understand safe work practices and healthful work environments.
o Learn effective job search skills and develop good work habits.
o Annual family income must not be more than 125% of the established federal
poverty income guidelines.
o Be eligible to work in the United States.
o Be currently unemployed.
 JobReady Assessment Tool and Job Search system
o The JobReady Assessment System can empower you to open doors to new
career options and to find new job opportunities. JobReady will:
13
Experience Works, Inc. Senior Employment continued,
 Provide you with informed choices regarding your employment interests
 Assess your interests, personal characteristics, and skills
 Match you to a personalized list of job options based on your assessment
results
 Allow you to access the system as many times as you wish
 Allow you to look for a job match without completing a minimum
number of assessments
 Allow you to browse job openings by categories in your community
 Experience Works for Older Veterans
o Will serve honorably discharged veterans, age 50 and older, who need
assistance in getting a job.
o Veterans will receive intensive job training, job development and placement
services customized for older job seekers so that they can successfully compete
for employment.
14
Governor’s Council on Disability
CLAY COUNTY
JACKSON COUNTY
Truman State Office Building
301 West High St., Room 250-A
P.O. Box 1668
Jefferson City, MO 65102
800-877-8249
http://www.gcd.oa.mo.gov/
Services/Programs:
 Assists disabled with re-entry into the workforce and addressing all of the barriers to
employment and full participation in community life.
 Educational Programming – Provides educational programming on disability rights and
disability awareness.
 Technical Assistance – Provides technical assistance to any Missourian interested in
learning more about the legal universe of disability rights.
 Disability Rights – Works with the legislature to ensure that proposed laws respect the
rights of persons with disabilities. Works with national and state governmental
agencies to ensure that their rulemaking is sensitive to the needs and rights of persons
with disabilities
 Free Publications – Offers a variety of free publications dealing with disability
awareness and disability rights.
 Bridges – A newsletter for people with and without disabilities to provide Missourian
information and disability resources. Bridges is published 4 times a year.
 Directory Resources for Missourian with Disabilities – A manual of disability related
organizations, agencies and services published every other year.
 Legislative Update – A newsletter published weekly during the legislative session to
follow the progress of all disability related legislation in the state general assembly.
15
Independence City Health Department
JACKSON COUNTY
Independence City Health Department
515 S. Liberty
P.O. Box 1019
Independence, MO 64051
(816) 325-7182
FAX: (816) 325-7098
ljones@indepmo.org
www.ci.independence.mo.us/health
Services:
 Code Compliance Division - The City of Independence has developed municipal codes
intended to protect the life, health, safety, and welfare of its residents. The Property
Maintenance Code and Health Code set the standards by which development must
conform.
 Food and Institution Division - The Environmental Public Health Food & Institution
Division regulates, educates and licenses through routine inspections, complaint
investigations and continuous training in all food/drink establishments, retail grocery,
child day care facilities, lodging, massage therapy, tattoo parlors and commercial
swimming pools/spas.
 Disease Prevention and Control Division - The Disease Prevention & Control Division
staff informs, motivates, and helps individuals and groups assume responsibility for
improving the health of themselves, their families, and their community. The staff
promotes voluntary adoption and maintenance of health practices and lifestyles which
will lead to the highest level of individual and community health, and advocates social
and environmental changes as needed to facilitate these goals. The staff monitors
disease occurrence rates in the community and provides community health education.
Public health emergency preparedness planning and education is provided in
collaboration with the City, regional and state emergency officials.
 Animal Services - Our mission is to provide services that will ensure public health and
safety, provide the highest quality service and compassion to the animals entrusted to
our care, to measurably reduce companion animal overpopulation, and to take a
leadership role in promoting humane values for the benefit of all animals.
 Child Care Class - Classes are scheduled for every 3rd Tuesday of the month starting at
6 p.m. at the Independence Health Department. Exception-March is a Saturday with 4
classes.
16
Independence City Health Department Continued,
 Community Gardens - The Independence Community Garden Association (ICGA)
provides a forum for all gardeners in Independence to network with each other and
share ideas, resources, and expertise.
 Community Resources
 Food Handler/Manager Class and Permits - Food service employees in Independence
are required to obtain a Food Handler Permit. Food service managers in Independence
are required to obtain a Food Service Manager Permit. Food establishments must have
at least one permitted Food Service Manager on duty at all times. The permits issued
by the City of Independence are valid in Independence and Eastern Jackson County.
Food safety training is required for both Food Handler and Food Manager permits and
is provided by the Health Department. Comparable food safety certification (ServSafe,
Culinary Degree, etc.) may meet the training requirement.
 Hungry and Homeless Coalition - is made up of community leaders who seek to make
improvements in the form of community awareness and outreach programs for those
who are hungry and homeless in our area. Throughout the year we host several events
to raise awareness of the issues faced by those less fortunate. Service providers,
churches, civic clubs and passionate individuals work together to collect and distribute
items needed such as food, clothing, school supplies and blankets. Community kitchens
and food pantries are open each week throughout the year. An annual health fair event
is hosted by the Coalition to serve individuals, through health screenings and health
education, who are uninsured or under insured. Coalition members meet on a regular
basis in order to maintain open communication and coordinate all services provided
 Maternal Child Health - The Maternal Child Health staff is dedicated to a variety of
activities and programs that affect the health, safety, and well-being of mothers,
children, and adolescents. MCH nurses are involved in many areas of needs assessment,
capacity building, and service coordination.
 Restaurant Inspections
 Smoking Ordinance Complaint
 Vital Records
o For a Missouri certified birth certificate, your request must include the birth
name, birth date, mother's maiden name, father's name, your relationship to the
person named on the certificate and the reason you need the record. Certified
birth certificates are available from 1920 forward and are $15 each.
o For a Missouri certified death certificate, you need the deceased's name, date of
death, place of death and your relationship to the person named on the
certificate. Certificates for deaths within the state of Missouri starting in 1980,
are $13 for the first copy and $10 for each additional copy.
17
Kansas City Health Department
JACKSON COUNTY
2400 Troost, Ste. 4000
Kansas City, MO 64108
(816) 513-6008
FAX: (816) 513-6293
rex.archer@kcmo.org
www.kcmo.org/health
Services:
 Immunizations
o Adult - Adult and travel immunizations are available by appointment only.
Clinic hours are 8-11:45 a.m. and 1-4 p.m. on Mondays, Tuesdays, Wednesdays
and Fridays and from 8 a.m. to 1 p.m. on Thursdays (registration closes at 12:30
on Thursdays). Please call 816-513-6128 for availability and appointment
scheduling.
o Children and adolescent immunization walk-in clinic schedule - Monday,
Tuesday, Wednesday and Friday, 8-11:30 a.m. and 1-4 p.m. Thursday, 8 a.m. to
1 p.m. (registration closes at 12:30 p.m. on Thursdays). Children under the age
of 18 need to be accompanied by parent/legal guardian. If child is not
accompanied by parent or legal guardian, then a letter, written and signed, from
the parent/guardian must accompany child. The letter needs to include the
parent/guardian's name, the child's name, the name of the person accompanying
the child and a number where parent/guardian can be reached
 Bedbug Information
 Birth and Death Certificates
o Birth Certificates - For a Missouri certified birth certificate, your request must
include the birth name, birth date, mother's maiden name, father's name, your
relationship to the person named on the certificate and the reason you need the
record. Certified birth certificates starting from 1920 are $15 each
o Death Certificates - For a Missouri certified death certificate, you need the
deceased's name, date of death, place of death and your relationship to the person
named on the certificate. Certificates for deaths within the City of Kansas City,
Mo., starting in 1910 are $13 for the first copy and $10 for each additional. All
death records outside the city limits, but in the state of Missouri starting in 1980,
are $13 for the first copy and $10 for each additional.
 Child Care Inspections - The Environmental Public Health Program partners with the
Bureau of Environmental Health Services through the Missouri Department of Health
and Senior Services to inspect child care facilities within Kansas City, Mo.
18
Kansas City Health Department Continued,
 Childhood Lead Poisoning Prevention Program - The Childhood Lead Poisoning
Prevention Program works to protect Kansas City residents from the dangers of lead
exposure by providing blood lead testing for children and pregnant women, case
management for lead poisoned children, community education, product testing, lead
hazard identification and home repair for qualified families.
 Children and Youth With Special Healthcare Needs - provides case management for a
wide variety of medical and related services to assist children who are medically
qualified, and whose families meet income eligibility guidelines, to reach their
developmental, emotional and cognitive potential. In addition to this contract, the state
pays for up to $25,000 per year per child for the needed services including
hospitalization, medications, technological assistive devices, therapies, and other
authorized services.
 Communicable Disease Prevention - The Communicable Disease Prevention Division
is the largest single program within the Health Department and is responsible for the
detection, control and prevention of communicable diseases and bioterrorism among
Kansas City residents and visitors.
 Emergency Preparedness - The Public Health Emergency Preparedness Program plans
for and responds to such events. Program staff consists of two emergency response
planners, three epidemiology specialists, a risk communications officer, a volunteer
coordinator and support staff. The program is directed by the CDP division manager.
 Environmental Health Services - The Environmental Public Health Program inspects
hotels and motels, child care facilities, swimming pools and issues noise permits. The
CEH industrial hygienist provides advice to industry in the areas of indoor air quality,
worker safety and hazardous waste handling. CEH, through consultation and
educational outreach, informs the general public and individual homeowners about
indoor air pollution and current community health issues. For more information, call the
program at 816-513-6313.
 Environmental Public Health Program - The Environmental Public Health Program is
responsible for conducting inspections on food establishments, lodging facilities,
swimming pools and spas, and all licensed and license-exempt child care facilities
within the limits of Kansas City, Mo. In addition to these routine inspections, the
Environmental Public Health Program responds to complaints, fires, natural disasters,
truck wrecks, emergency calls, and other investigations that occur within Kansas City,
Mo.
 Food handlers and managers training program - Anyone who handles food prepared or
served to the public should attend a food safety course. Under the current Food Code,
food establishments may choose one of two options:
19
Kansas City Health Department Continued,
o A certified food service operations manager must be present in the food service
area and on duty at all times of business operations, and must present a food
manager permit or card to the authorized regulatory authority inspector at the
time of inspection, or
o For food service operations where no manager is certified, 80 percent of required
food handler staff shall obtain a three-year food handler card from the City of
Kansas City, Mo., Health Department either upon completion of the food
handler course through the Health Department, or upon the Health Department's
approval of a comparable food handler permit or card from another provider.
 Health Education and Health Communication - The Maternal, Child and
Community Health Education and Health Communication (MCCHEHC) and
HIV Prevention Division of the Health Department provides for public health
education, health information, disease prevention programs, community councils and
coalitions and safety needs.
 Healthy Eating, Active Living - In response to the growing obesity epidemic, the Health
Department works with other City departments as well as community partners and other
health agencies around the metropolitan area on a number of healthy eating and active
living initiatives.
 HIV Services
 STD Clinic - The Sexually Transmitted Disease Clinic serves people who have
symptoms of or who have been exposed to sexually transmitted diseases. All clinic
services are free of charge. Confidential HIV, syphilis, gonorrhea and chlamydia testing
are available. Clinic hours are 7:45-11:30 a.m. and 1-3:30 p.m. on Mondays, Tuesdays,
Wednesdays and Fridays, and 7:45 a.m. to 1 p.m. on Thursdays (registration closes at
12:30 p.m. on Thursdays).
 Lodging Inspections
 Nurse Family Partnership - a nurse home visitation program for first time mothers. This
nurse home visitation program serves up to 100 women in the seven counties of Clay,
Cass, Jackson, Johnson, Lafayette, Platte, and Ray. The program provides pregnancy
and health education, referrals for healthcare, childcare, job training and education to
improve economic self-sufficiency for the family.
 Pool Inspections
 Rat Control - The rat originated in Central and Southeast Asia, but has spread from
there to every corner of the Earth. They live everywhere people do. It is estimated that
rats destroy one-fifth of the food produced every year. They spread disease, and,
20
Kansas City Health Department Continued,
because of their constant gnawing, they cause damage to homes and businesses. They
are often responsible for electrical fires. Rats have a territory of anywhere from 100 to
300 feet, which they explore daily. They tend to follow the same paths, or runs, over
and over again.
 Tuberculosis Clinic serves persons with tuberculosis disease, people who have been
infected with the bacteria (positive tuberculin skin test), and those exposed to people
with the disease. The clinic is available by appointment and all services for those
involved in a TB outbreak investigation are free. All other TB skin tests are done
through the Adult Immunization Clinic at a $20 charge.
 WIC - Services offered by WIC include nutritious food to supplement the regular diet,
recommendations for healthy eating and referrals for health care. Infants and children
under the age of 5 and women who are pregnant or have recently given birth, who have
low or no income and have a nutrition or health problem are eligible for this program.
Call 816-513-6360 to set up an appointment to see if you qualify.
21
Legal Aid of Western Missouri - LAWMO
CLAY COUNTY
JACKSON COUNTY
1125 Grand Blvd., #1900
Kansas City, MO 64106
(816) 474-6750
www.lawmo.org
Legal Aid of Western MO (LAWMO) has been providing essential legal services to lowincome citizens since 1964. LAWMO staff attorneys, paralegals and volunteers assist over
20,000 people each year with problems that seriously affect their ability to provide for
themselves and their families.
Cases Handled and Services Provided:
 Public Benefits – Provides representation in administrative hearings, and in court, if
necessary, when benefits have been denied, terminated or reduced. These cases
include MO HealthNet, Aid To Families with Dependent Children (AFDC, now
TANF), SSI, Social security, Aid to the Blind, and veteran’s benefits.
 Domestic Violence/Family Law – Provides assistance to those trying to escape an
abusive relationship. Staff and volunteers represent victims in obtaining orders of
protection, refer victims to safe shelters, inform victims of their rights and provide
other basic advocacy.
 Housing – Assists with such housing problems as lock-outs, utility shutoffs, illegal
evictions, foreclosures, landlord-tenant disputes, habitability issues and housing
discrimination.
 Economic Development – Working with low-income community groups,
organizations, community development corporations, neighborhood associations and
community development corporations to create or rehabilitate low-income residential
units.
 Aids Legal Assistance – For those diagnosed with HIV and have been denied their
rights.
 Immigration Law Project – Assists individuals and their families to gain legal status,
temporary and permanent resident status and US citizenship.
 Consumer – Cases include deceptive business practices, faulty home repairs, disputes
with creditors, automobile purchases and repair problems and bankruptcy.
22
Legal Aid of Western Missouri continued,
 Municipal Court Defense Unit – Provides representation to indigents charged with
jailable offenses in the city’s municipal courts.
 Volunteer Attorney Project – Attorneys in private practices volunteer to accept
referrals from LAWMO on a Pro Bono basis.
23
Long Term Care Ombudsman Program
CLAY COUNTY
600 Broadway
Warrensburg, MO 64093
(816) 474-4240
FAX: (816) 421-7758
JACKSON COUNTY
Mid-America Regional Council (MARC)
600 Broadway, Ste. 200
Kansas City, MO 64105
(816) 474-4240
FAX: (816) 421-7758
Services:
 Missouri ombudsman program consists of volunteers serving residents of nursing
homes and residential care facilities to provide support and assistance with any
problems or complaints. Complaints concerning abuse, neglect and financial
exploitation should be reported first to the Missouri Division of Senior Services Elder
Abuse Hotline, 800-392-0210. Individual volunteers are recruited by Area Agencies on
Aging (AAAs) or their service providers. Following screening and training, the
volunteer is assigned to a facility that has agreed to participate in the program. The
ombudsman receives orientation to the facility and its procedures, prior to making
regular contact with the residents.
 Ombudsman volunteers are special. They are asked to make a significant commitment
to the program, not only in terms of pre-placement and on-going in-service training but
through weekly contact with residents, reporting and travel.
24
Masonic Home of Missouri
CLAY COUNTY
JACKSON COUNTY
6033 Masonic Dr., Suite A
Columbia, MO 65202
(800) 434-9804
(573) 814-4663
Fax: (573) 814-4660
www.mohome.org
Services/Programs:
 Outreach Programs
o Long Term Financial Assistance – The Masonic Home of Missouri is able to
provide eligible senior adults with financial assistance to remain in their homes,
apartments, independent living facilities, and assisted living facilities. Some
applicants qualify for this long-term assistance each month, while others only
need assistance with individual payments, such as medical bills, hearing aids or
dental work.
o Short Term Financial Assistance – The Outreach Program is also able to
provide short-term assistance to eligible adults who are experiencing
unforeseen hardship. The short- term assistance program is designed to help
individuals while they are helping themselves out of difficult situations. For
example, short-term assistance may help members experiencing medical
emergencies and temporary unemployment.
o Age and length of membership guidelines:
 Member prior to the age of Forty (40) must have been in continuous
good standing for five (5) years prior to application.
 Member between the ages of Forty (40) and Forty-Nine (49) years,
inclusive, must have been in continuous good standing for at least ten
(10) years prior to application.
 Member between the ages of Fifty (50) and Fifty-Nine (59) years,
inclusive, must have been in continue our good standing for at least
fifteen (15) years prior to application.
 Member at or subsequent to attaining the age of Sixty (60) years must
have been in continuous good standing for at least twenty (20) years
prior to application.
o Children’s’ Outreach - provides financial assistance to legal dependents of
Missouri Master Masons or Missouri female members of the Order of the
Eastern Star. Assistance provided through this program may help with medical
care and services such as dental, hearing, vision, therapy and equipment. This
program alleviates the financial strain on parents who may have health
25
Masonic Home of Missouri Continued,
insurance, but are struggling to afford co-payments and other medical expenses
not covered by insurance. The flexibility of the Children's Outreach Program
makes it possible for parents to seek services in their own communities.
 Applying for assistance: The parents or legal guardians of the child
should make application on the child's behalf. Once an applicant's
information is received, the Outreach staff will contact the guardian to
obtain additional information. All inquiries are given prompt attention.
Age & Length of Membership is reviewed on all applicants.
 Eligibility Requirements:
 Legal dependent(s) of Missouri Master Masons or female
members of the Order of the Eastern Star.
 Master Mason or Eastern Star member must be in good standing
at time of the application.
 Age and Length of Membership guidelines
 Guardian of applicant must demonstrate a financial need
 Age & Length of Membership Guidelines (Subject to approval by Board
of Directors):
 Legal dependent (s) up to 21 years of age of Master Masons or
female members of the Order of the Eastern Star who are in good
standing in Missouri Lodge/Chapter and have a minimum of two
years of continuous good standing prior to application.
 Legal dependent (s) of Mater Masons or female members of the
Order of the Eastern Star over the of 21 who are physically or
mentally disabled.
o Creating A Partnership
 Individual child/children - Lodges and Chapters can work within their
community to identify a child or children in need (i.e. through schools or
local community organizations/families). Assistance can help to provide
clothing, basic school supplies, coats, shoes, hats and gloves, hygiene
items, eye glasses, dental work etc.
 Project-Based - Lodges and Chapters can identify projects within their
communities through charitable or other non-profit organizations, such
as schools. Recipients of the CAP Project-Based funds must be a 501 (c)
(3) public charitable organizations, as defined by the IRS, or public
entities such as school districts. An example of a project that may qualify
is the backpack food program found in communities statewide.
(Matching funds must go toward the purchase of a specific item(s). The
Masonic Home will not match funds for general operating expenses.)
o Masonic Family Cares - The Masonic Family Cares is a new program that will
help facilitate connections between lodges, chapters and youth organizations
and the Masonic brothers and sisters in their communities. Interested
lodges/chapters can contact the masonic Home to inquire abut establishing
26
Masonic Home of Missouri Continued,
relationships with Masonic brothers, widows or O.E.S. members in their area
who would enjoy visiting with a fellow Masonic member. This program is a
great opportunity to connect with those members within your communities who
might not be able to attend Lodge, or a widow who would benefit from seeing a
friendly face. If your lodge is already participating and doing these great works
within your community, please share your stories with us. Contact Rhonda
Lightfoot, Membership Relations Specialist, at 800-434-9804, or email her
about how your Lodge is making a difference. If you are trying to find ways to
reach out to those members amongst you, please contact Chantana Irvin,
Masonic Family Cares Coordinator at 800-434-9804, or
email cirvin@mohome.org.
o Social Services - The Masonic Home of Missouri provides updated Resource
Directories (biannually) to each Masonic Lodge. These resource directories
provide information on available social services, specific to each county. Our
Social Services Department maintains up-to-date information regarding
programs and services throughout the state and can provide you with this
information should you need it.
o Widow’s Program - The Masonic Home of Missouri’s Outreach Programs
provide widows with information regarding our programs and services. In an
effort to inform our brethren’s widows about our programs and services, we
hold luncheons throughout the State. At these luncheons, the Masonic Home
honors our ladies with a pin recognizing them as Masonic widows. We are
currently making plans for holding luncheons in your area and would be
honored if you would wear your pin to them. Please be looking for more
information about where these luncheons will be held or visit this page to find
out about our programs and visits. A postcard has also been included in the
mailing that can be returned to us, if you are interested in learning more about
our Outreach Programs, need services or would like to refer someone for
assistance.
o Financial Counseling - The Financial Counseling Program will begin working
with Master Masons, the wife or widow of a Master Mason, and female
members of the Order of the Eastern Star who have applied for or are receiving
assistance through the Masonic Home’s Financial Assistance Programs. Unlike
the Financial Assistance Programs, the Financial Counseling Program does not
have Age & Length of Membership guidelines. The Financial Counseling
Program was born from the growing need for short-term assistance for younger
members, realizing that by helping members to organize their finances and set
financial goals, they would not need financial assistance in the future. They
would be prepared should their financial situation unexpectedly change again.
For those members who are referred to the Financial Counseling Program after
having applied for short-term financial assistance, the program will focus
27
Masonic Home of Missouri Continued,
mainly on: budgeting, prioritizing payment of expenses and debt, lowering
variable expenses, identifying and eliminating unnecessary expenses,
determining solvency, Net Worth, and Basic Liquidity, assisting in creating
financial goals and creating a plan to obtain those goals, and referral to other
financial services that the Home cannot provide (such as debt consolidation and
bankruptcy). The Financial Counseling Program will also be beneficial for
those applicants applying for long-term financial assistance. These clients are
Masonic widows, elderly Master Masons, and elderly female OES members.
Financial Counseling will focus on budgeting, understanding Medicaid
eligibility rules, referral to other services that they might qualify for (such as
Mo HealthNet, VA benefits, etc.), and other financial services the Home cannot
provide (such as investment services, estate planning, retirement strategies,
etc.). Financial Counseling will help them to organize their finances and create
a budget, with the goal of helping them to continue living independently. This
will also be helpful for older couples, widows, Master Masons, and female OES
members who are planning to make major changes to their lifestyles, such as
moving to an Assisted Living Facility. Financial Counseling can assist them in
determining if their income and assets are adequate for the move, how the move
will change their expenses and monthly budget, and assist them in identifying
additional potential income sources.
o Truman Club - The Truman Club recognizes those individuals and couples
who support the Masonic Home and its programs through on-going annual
giving. With the support of Truman Club members, we are able to transform the
Masonic tenets into reality for our fraternal brothers and sisters in need across
the state.
 Annual Membership - to be eligible for annual membership in the
Truman Club, a donor must give at least $100 in tax-deductible
donations during the calendar year. Annual memberships are renewable
on January 1st each year. Benefits of annual Truman Club membership
include:
 Welcome Packet
 Membership Pin
 Invitation to annual Truman Club Dinner
 Special mailings and advance registration for events
 Annual membership gift
o Special Events – Annual Leaves of Autumn golf outing
o Museum - The Masonic Home and Grand Lodge of Missouri are thrilled to
announce the Grand Opening of Missouri’s first Masonic Museum to the public
on February 25, 2008, preceded by previews for members, distinguished guests
and press. The exhibit incorporates 5 themed galleries, each gallery
representing a leader a particular quality. The first gallery titled “Pathmakers
28
Masonic Home of Missouri Continued,
and Patriots” highlights the impact Meriwether Lewis and William Clark had
on the early period in Missouri and how they became involved in the Masonic
fraternity. The second gallery titled “Living Well” focuses on Laura Ingalls
Wilder, her involvement with the Order of the Eastern Star and how music and
education are valued in Masonry and at the Masonic Home. The third gallery
themed “Generosity” depicts Jacob Lampert, Past Grand Master, and other
Masons and Masonic groups who have provided generous support to the
Masonic Home. The fourth gallery depicts “Leadership” centering on President
and Past Grand Master Harry S Truman and how democratic methods guide
lodges. The Fifth theme titled “Everyman” is a rotating exhibition gallery. In it
Masonic lodges and Eastern Star Chapters will have the opportunity to share
individual history and symbols used within the Lodges and Chapters over the
years. Admission is FREE. Self-guided tours are available during normal
business hours (weekdays 8:00a.m. to 4:30p.m.). Other viewing times available
by appointment.
29
Mid-America Regional Council - MARC
Area Agency on Aging
CLAY COUNTY
JACKSON COUNTY
600 Broadway, Suite 200
Kansas City, MO 64105-1659
(816) 474-4240
FAX: (816) 421-7758
www.marc.org
MARC seeks to build a stronger regional community through cooperation, leadership and
planning. As a voluntary association, MARC strives to foster better understanding and
cooperation on issues that extend beyong the jurisdiction of a single city, county or state.
These issues include transportation, child care, aging, emergency services, environmental
issues and a lot of others.
Services/Programs:

Aging Services – Provides services to improve the quality of life for older adults in the
regional community.
o Senior Centers – Most senior centers offer hot noon meals and a variety of
recreational activities like bingo, exercise, art and craft classes, nutrition
education and more.

Clay County
Excelsior Springs Senior Center – 816/630-5955
112 Thompson
Excelsior Springs, MO 64024
Liberty Silver Center – 816/792-6083
1600 S. Withers Rd.
Liberty, MO 64068

Jackson County
Booth Manor Senior Center – 816/966-1566
6111 E. 129th St.
Grandview, MO 64030
Buckner Senior Center – 816/650-3791
611 S. Sibley
Buckner, MO 64016
30
Mid-America Regional Council (MARC) continued,
Christ the King Senior Center – 816/363-4888 ext. 127
8510 Wornall Rd.
Kansas City, MO 64114
Don Bosco Senior Center – 816/421-3160
580 Campbell
Kansas City, MO 64106
Guadalupe Center – 816/421-1015
1015 W. 23rd St.
Kansas City, MO 64108
Hillcrest Community Center – 816/784-7000
10401 Hillcrest
Kansas City, MO 64134
Oak Grove Senior Center – 816/690-8462
1901 Broadway/PO Box 403
Oak Grove, MO 64075
Palmer Center – 816/325-6200
218-A N. Pleasant
Independence, MO 64050
Robert J. Mohart Multipurpose Focus Ctr. – 816/784-4504
3200 Wayne
Kansas City, MO 64109
St. Therese Senior Community Center – 816/333-1204
5814 Euclid
Kansas City, MO 64130
Vesper Hall – 816/228-0181
400 NW Vesper
Blue Springs, MO 64014
Westport Cooperative Services – 816/753-7039
3501 Campbell St.
Kansas City, MO 64109
o Meals – Each meal is carefully planned. Working with a registered dietician, the
participant and caterers, these hot meals are designed to meet at least one third of
the recommended daily allowances.
31
Mid-America Regional Council (MARC) continued,
o Eligibility – individuals age 60 or older as well as their eligible spouses are
eligible for the senior center programs.
o Cost – Participants are encouraged to make voluntary contributions toward the
cost of the meals.
o If you are unable to drive, transportation may be available to help you get to and
from the senior center closest to you.
o Home Delivered Meals – If you are unable to go to a senior center due to
physical or medical limitations, home delivered meals may be available to you.
These hot noon meals are delivered from the senior centers to an individual’s
home Monday through Friday.
o Locating Services – Helps locate organizations and agencies that provide
services needed.
o Silver-Haired Legislature – Formally elected body of citizens 60 years of age
and older that promotes conscientious legislative advocacy for Missouri’s older
adults. All members are non-paid volunteers.
o Long-Term Care Ombudsman Program – Provides trained volunteers to visit
area nursing homes and assist residents with resolving concerns theymay have
regarding their quality of life or quality of care.
32
Missouri Division of Workforce Development
CLAY COUNTY
3100 NE 83rd St., Ste. 1201
Kansas City, MO 64119
(816) 437-3635
FAX: (816) 468-1943
JACKSON COUNTY
3100 NE 83rd St., Ste. 1201
Kansas City, MO 64119
(816) 437-3635
FAX: (816) 468-1943
1740 Paseo
Kansas City, MO 64108
(816) 471-2330
FAX: (816) 471-4054
15301 E 23rd St. South
Independence, MO 64055
(816) 325-5890
FAX: (816) 325-5825
6801 A Longview Rd.
Kansas City, MO 64134
(816) 325-1000
FAX: (816) 325-1010
www.jobs.mo.gov
Services/Programs:
 Career Center
o Missouri Career Center staff can help focus your job or career goals, identify
skills and abilities and identify available jobs.
o The National Career Readiness Certificate (NCRC) verifies your skills to
employers anywhere in the United States and is available to earn at your local
Career Center.
o Missouri Career Center staff will assist you with assessment tools to measure
and understand your skills, knowledge, abilities, strengths and interests to help
you find the job that is right for you.
o Missouri Career Centers offer specialized workshops to help you brush-up your
job seeking skills or assist if you've been laid-off.
o Career Centers offer software and experienced staff to help you develop a
professional resume that stands out.
o Career Center staff can determine your eligibility for a variety of training
programs to assist in gaining new skills needed to obtain employment.
33
Missouri Division of Workforce Development continued,
 Education and Training
o Workshops - Missouri Career Centers offer workshops to help maximize your
job search efforts. We also include workshops to assist laid off workers at the
time of the layoff.
 Career Exploration - This workshop gives you the tools to assess your
knowledge, skills, personal interests and priorities on the journey to
finding the job that is best for you (or not a good fit) and identify
resources available to find a rewarding career.
 Career Networking - Learn the benefits of effective and strategic
‘networking’ and how these interpersonal resources and contacts could
lead to a new job. This workshop applies what you learn, so you will
develop a plan to present yourself to networking groups, a networking
source list, and develop a list of the types of networking groups.
 Resume Preparation - Find out what employers are looking for when they
read a resume and cover letter. Identify and optimize all the basic
components of a resume - skills and abilities, work history, and education
- so that you stand out above the others. Learn how to use the same
strategies in completing excellent online applications.
 Interview Process - With this workshop you get practical advice on how
to best showcase your skills and experience through research, practice,
and preparation. Get helpful tips on how to dress and groom for an
interview. Learn the different types of interviews and develop a strategy
for each one.
 Basic Computer Skills - Using a computer competently is essential for
today’s job seeker. Learn the basic computer skills necessary to search
and apply for jobs. This workshop includes everything from using the
keyboard to accessing the Internet to creating and saving files. In
addition, learn to use jobs.mo.gov to search for your next job.
 Workshops for Laid Off Workers
 Take Control Of Your Finances - Managing your bills until a new
job opportunity appears is less stressful when you have a plan.
Training topics include: how to track your spending and how to
develop a budget, how to cut expenses, HOPE NOW mortgage
services, how to prioritize debts and maintain good relation with
creditors, understanding COBRA Continuation Health insurance
coverage, how to avoid debt and credit scams, and how to identify
resources in your community that can help you save money.
 FastTrac New Venture - FastTrac New Venture workshops are
available to dislocated workers with an interest in starting their
own business. FastTrac New Venture workshops help you research
your business idea and decide whether starting a business is right
for you.
34
Missouri Division of Workforce Development continued,
 Training Provider Search Tool (previously the Missouri Education and Career Hotlink)
o Allows you to research Missouri’s educational institutions and programs.
Maybe you've been approved for training assistance through the Workforce
Investment Act (WIA) and told you need to use an "Eligible Training Provider" where do you find that? Our new Training Provider Search Tool will allow you
to limit your search results to eligible providers.
 WorkReadyMissouri - If you are receiving Unemployment Insurance benefits, you may
be able to use the WorkReadyMissouri Program. WorkReadyMissouri provides an
opportunity to receive occupational worksite training on a part-time basis for up to six
weeks. Program trainees continue to receive UI benefits, plus up to a $500 training
allowance.
 On The Job Training - OJT is available for eligible job seekers through the Workforce
Investment Act and the Trade Readjustment Assistance Act. Contact your
local Missouri Career Center for staff assistance in determining your eligibility for
these programs.
35
Missouri Protection and Advocacy Services
CLAY COUNTY
JACKSON COUNTY
925 South Country Club Drive
Jefferson City, MO 65109
(573) 893-3333 or
1-800-392-8667
FAX: (573) 893-4231
www.moadvocacy.org
Services/Programs:
 Federally mandated system in the state of Missouri which provides protection of the
rights of persons with disabilities through legally based advocacy.
 Investigation and review of a complaint of improper of inadequate services provided to
a SSDI/SSI beneficiary with a disability by a service provider, employer or other entity
involved in the SSDI/SSI beneficiary’s return to work efforts.
 Information & Referral – Information to SSDI/SSI beneficiaries about work incentives
and employment, including information on the types of services and assistance that may
be available to help them in securing or regaining gainful employment.
 Consultation & legal Respresentation, based on annual program priorities.
36
Missouri Veterans Commission
CLAY COUNTY
No office information for Clay County. Please contact Christina Fierros at the address
below.
Christina.Fierros@mvc.dps.mo.gov
(816) 387-2841 Buchanan County Office
Mail all correspondence to: Christina Fierros
Missouri State Office Building
252 Jules, Room 320
St. Joseph, MO 64501
JACKSON COUNTY
Tuesday, Wednesday, Thursday & Friday, 8:00 a.m. to 4:00 p.m.
3170 NE Carnegie Dr.
Lee’s Summit, MO 64064
(816) 554-3043
Robert.Williams@mvc.dps.mo.gov
Mail all correspondence to: Robert Williams, Veterans Service Officer
3170 NE Carnegie Dr.
Lee’s Summit, MO 64064
1-866-838-4636
www.mvc.dps.mo.gov
Through the Service to Veterans Program, the Veterans Service Officers and Assistants
provide counseling and assistance to thousands of veterans and their dependents throughout
the state. Not only do these trained professionals counsel veterans and what VA and State
Veterans Benefits are available, but they also complete and submit claims application with all
necessary documentation. They are available for any follow-up work necessary with the
Dept. of Veterans Affairs to obtain the maximum amount of benefits due any eligible veterans
and/or dependent. Veterans Service Officers and Assistants are thoroughly trained and
knowledgeable in all areas of veterans’ benefits, including compensation, pension, education,
burial and widow’s benefits. They will also assist claimants with health care eligibility, VA
Home Loan Guaranty and other veterans’ benefits, including those offered by the state.
Occasionally an office may be closed due to illness/weather etc. Please call the office the
morning of your visit to insure the office is open.
37
OATS, Inc. Transportation
CLAY COUNTY
JACKSON COUNTY
West Region
Sara Davis, Regional Director
2109 Plaza Dr.
Harrisonville, MO 64701
(816) 380-7433
sdavis@oatstransit.org
www.oatstransit.org
The mission of OATS is to provide reliable transportation for transportation
disadvantaged Missourians so they can live independently in their own communities.
Services/Programs:
 Door to door transportation
 Donations
 Call to schedule a ride
38
Salvation Army
CLAY COUNTY
108 W. Broadway
Excelsior Springs, MO 64024
Kathy Howe
(816) 630-4155
2050 Farmers Way
Liberty, MO 64068
Brittany Voight
(816) 452-5663
104 NE Main
Richmond, MO 64085
Judy Zilliox
(816) 776-8191
6111 E. 129th St.
Grandview, MO 64030
Teresa Austin
(816) 966-0303
Family Thrift Store/Donation Center
838 SW Blue Pkwy
Lee’s Summit, MO 64063
(816) 246-1195
JACKSON COUNTY
Family Thrift Store & Donation
6469 N. Prospect Rd.
Kansas City, MO 64119
(816) 595-5999
Kansas City Northland Corps.
5306 N. Oak Trafficway
Kansas City, MO 64118
(816) 452-5663
Adult Rehab Center & Adm.
1351 E. 10th St.
Kansas City, MO 64106
(816) 421-5434
Northland Family Shelter
5935 NW Bell Rd.
Kansas City, MO 64152
(816) 587-4224
Family Thrift Store & Donation Ctr.
1301 E. 10th St.
Kansas City, MO 64106
(816) 421-0910
MO Blue Valley Corps.
6618 E. Truman Rd.
Kansas City, MO 64126
(816) 241-6485
Independence, MO Corps.
14700 E. Truman Rd.
Independence, MO 64050
(816) 252-3200
Family Thrift Store & Donations
1535 E. 23rd St.
Independence, MO 64055
(816) 833-8881
39
Salvation Army continued,
Red Shield Service Center
108 W. Broadway
Excelsior Springs, MO 64024
(816) 630-4155
Adult Rehab & Admin offices
1351 E. 10th St.
Kansas City, MO 64106
(816) 421-5434
Booth Manor/Southland Corps.
6111 E. 129th St.
Grandview, MO 64030
(816) 966-0303
Services/Programs:
Crossroads Family Shelter
14704 E. Truman Rd.
Independence, MO 64050
Thrift Store
838 SW Blue Parkway
Lee’s Summit, MO 64063
(816) 246-1195
MO Shield of Service
5100 E. 24th St.
Kansas City, MO 64127
(816) 483-3679
www.usc.salvationarmy.org
 Emergency Assistance
 Emergency Shelter
 Thrift Stores/Donation Centers
 Worship Center
 Sunday School
40
Smart911
CLAY COUNTY
JACKSON COUNTY
www.smart911.com
Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for
their household that includes any information they want 9-1-1 to have in the event of an
emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with
their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing
additional information that can be used to facilitate the proper response to the proper location.
At a time when seconds count, being able to provide 9-1-1 with all details that could impact
response the second an emergency call is placed could be the difference between life and
death.
 What is a safety profile?
o The Safety Profile you create when you sign up for Smart911 is completely
private and only shared with 9-1-1 when you call from a registered phone.
 How Does Smart911 help?
o Physical Disabilities - For those who have a physical disability or mobility
restrictions, it is vital for responders to know about the person, their disability
and what type of assistance or special equipment they may need to evacuate
their home or receive transport.
o Developmental Disabilities - For families affected by autism or who may have
difficulty communicating verbally with 9-1-1 their individual conditions as well
as rescue notes indicating how responders will need to approach the individual
can be include in their Safety Profile.
o Medical Conditions - For citizens who are affected by epilepsy, diabetes,
Alzheimer's, allergies or other medical conditions Smart911 can inform
responders of your condition as well as medications and emergency contacts.
o Seniors and Elderly Care - For active seniors living alone a Safety Profile can
provide peace of mind that in the event of an emergency 9-1-1 would have
details on their home and their medical needs. For caretakers, they can be
assured that if the person they care for needs to dial 9-1-1 when they are alone,
their details are available and the caretaker can be listed as an emergency
contact.
o General Emergencies - For all citizens, there is always the risk of unplanned
accidents or events. Whether in a vehicle or in your home, even the most basic
details such as the address association with a mobile phone can be available to
9-1-1 and response teams to send help fast.
41
Smart911 continued,
o Pet and Service Animals - For citizens with pets or other animals your Safety
Profile can alert police to their presence when entering your home and Fire
crews can be aware of exactly how many people and pets need to be evacuated
from your home. For owners of a service animal, you can alert responders that
your animal needs to be transported with you.
42
Social Security Administration
CLAY COUNTY
JACKSON COUNTY
8620 N. Green Hills Rd.
Kansas City, MO 64154
1-800-772-1213
6320 Euclid Ave.
Kansas City, MO 64132
3520 S. Noland Rd., Ste. C
Independence, MO 64055
www.ssa.gov
Benefits:
 Retirement – A monthly check for those aged 62 and older that have worked and paid
into social security
 Social Security Disability Insurance – Pays benefits to you and certain members of your
family if you are “insured” meaning that you worked long enough and paid social
security taxes.
 Survivor’s Benefits – When an individual dies, certain members of their family may be
eligible for benefits on their Social Security record if they earned enough credits while
working. Family members who can collect benefits include a widow/widower who is
age 60 or older; a widow/widower who is age 50 or older and disabled; a
widow/widower at any age if he/she is caring for a child under age 16 or a disabled
child who is receiving Social Security Benefits; children if they are unmarried and
under age 18, under age 19 but in an elementary or secondary school as a full-time
student; or age 18 or older and severely disabled (disability must hve started before age
22); and your parents; if they were dependent on you for at least half of their support. If
the deceased has enough credits, a special one-time payment of $255 will also be made
after death. This benefit is paid only to the widow/widower or minor children.
 Divorced Widow/Widower’s Benefits – If you are divorced (even if you have
remarried), your ex-spouse will be eligible for benefits on your record when you die. In
order to qualify, your ex-spouse must: be at least 60 years old (or age 50 if disabled)
and have been married to you for at least 10 years; be any age if caring for a child who
is eligible for benefits on your record; not be eligible for an equal or higher benefit on
his or her own record; and not be currently married; unless the remarriage occurred
after age 60 or age 50 for disabled widow/widowers.
 Supplemental Security Income (SSI) – Federal income supplement program funded by
general tax revenues. It is designed to help aged, blind and disabled people who have
little or no income, and provides cash to meet basic needs for food, clothing and shelter.
43
Social Security Administration Continued,
 Retirement Benefits for Widow/Widowers – If you’re receiving widow/widowers
(including divorced widow/widowers) benefits, you can switch to your own retirement
benefits as early as age 62. REMEMBER: Age 62 is the earliest you can collect
Social Security retirement benefits and the age at which you can receive full retirement
benefits is rising.
 Medicare – There are four parts to Medicare: Medicare Part A, Hospital Insurance,
Medicare Part B, Medical Insurance; Medicare Part C (Medicare Advantage), which
was formerly known as “Medicare+Choice” and Medicare Part D, prescription drug
coverage. Generally, people who are over age 65 and getting Social Security
automatically qualify for Medicare Parts A and B. So do people who have been getting
disability benefits for two years, people who have amyotrophic lateral sclerosis (Lou
Gehrig’s disease) and receive disability benefits, and people who have permanent
kidney failure and receive maintenance dialysis or a kidney transplant.
o Part A is paid for by a portion of Social Security tax. It helps pay for inpatient
hospital care, skilled nursing care, hospice care and other services.
o Part B is paid for by the monthly premiums of people enrolled and by general
funds from the U.S. Treasury. It helps pay for doctors’ fees, oupatient hospital
visits and other medical services and supplies that are not covered by Part A.
o Park C (Medicare Advantage) plans allow you to choose to receive all of your
health care services through a provider organization. These plans may help
lower your costs of receiving medical services, or you may get extra benefits for
an additional monthly fee. You must have both Parts A and B to enroll in Part
C.
o Part D (prescription drug coverage) is voluntary and the costs are paid for by the
monthly premiums of enrollees and Medicare. Unlike Park B in which you are
automatically enrolled and must opt out if you do not want it, with Part D, you
have to opt in by filling out a form and enrolling in an approved plan.
44
Subsidized Housing/Rental Assistance
CLAY COUNTY
Excelsior Springs Public Housing Authority
320 W. Excelsior St.
Excelsior Springs, MO 64024
(816) 630-7361
FAX: (816) 630-2741
Low Rent and Section 8
Smithville Public Housing Authority
161 County Rd. F
Smithville, MO 64089
(816) 532-3744
FAX: (816) 532-0579
Low Rent
Liberty Public Housing Authority
17 E. Kansas City – 2nd Floor
Liberty, MO 64068
(816) 792-1113
FAX: (816) 792-1103
Section 8
HUD Missouri
Kansas City Regional Office
400 State Ave.
Kansas City, KS 66101
(913) 551-5644
FAX: (913) 551-5469
JACKSON COUNTY
Community Housing Network
2600 E. 12th St.
Kansas City, MO 64127
(816) 482-5744
FAX: (816) 482-5749
Section 8
Independence Public Housing Authority
210 S. Pleasant St.
Independence, MO 64050
(816) 836-9200
FAX: (816) 833-2378
Low Rent and Section 8
Kansas City MO Public Housing Authority
920 Main St., Suite 701
Kansas City, MO 64106
(816) 968-4107
FAX: (816) 968-4111
Low Rent and Section 8
Lee’s Summit Public Housing Authority
111 SE Grand Ave.
Lee’s Summit, MO 64063
(816) 524-1100
FAX: (816) 524-1878
Low Rent and Section 8
HUD Missouri
Kansas City Regional Office
400 State Ave.
Kansas City, KS 66101
(913) 551-5644
FAX: (913) 551-5469
45
The Whole Person, Inc.
CLAY COUNTY
JACKSON COUNTY
3710 Main Street
Kansas City, MO 64111
(816) 561-0304
FAX: (816) 753-8163
800-878-3037
www.thewholeperson.org
The Whole Person assists people with disabilities to live independently and encourages
change within the community to expand opportunities for independent living.
Services/Programs:
 Personal Assistant Services - Consumer Directed Services in MO and Home &
Community Based Services in KS. Providing help to obtain assistance with personal
care and daily activities in the home, such as meal preparation, cleaning and personal
hygiene.
o Who is Eligible?
 have active Missouri Medicaid
 be at least 18 years of age
 have a physical disability and/or chronic medical condition such as
diabetes that interferes with your ability to care for yourself without
assistance
 have the desire and ability to self-direct your own care and employ your
own attendant
 Employment - Helping individuals with disabilities identify ways to improve career
opportunities and find permanent, integrated, and competitive employment.
o Customized Career Planning and Employment Services - Whether you're
looking for a job or envision a meaningful career, The Whole Person can be the
key to unlocking the doors to your future. At The Whole Person, our focus is
on your abilities and interests, not your limitations. We'll help you create a
career development plan to define develop and pursue your preferences,
contributions and desired conditions for employment. This approach will help
you identify ways to discover the potential contributions you have to offer to an
employer and improve your career opportunities and find integrated and
competitive employment.
o Career Planning Services - Create a vocational profile that will guide your
immediate job search and provide the foundation for your long-term career
development.
 We take a proactive, problem-solving approach to help you:
 Assess your vocational interests and learning style
46
The Whole Person, Inc. continued,
 Identify potential barriers and accommodations
 Develop your personal network of support
This information can then be matched to employers consistent with your
identified vocational interests.
o Employment Services - How do you identify immediate job opportunities and
increase the likelihood that you will be selected for the position? The Whole
Person provides individual assistance to help you effectively identify, apply for,
and retain jobs that are consistent with your identified vocational preferences,
skills and interests. You'll expand your job search skills through the use of a
vocational discovery process used to identify your needs, interests, education
and experience. From this information we can develop a road map for career
and job search success.
o We will also support you by providing assistance with:
o Resume Writing
We can help you develop a tool which will outline your skills,
experience and potential contributions to a prospective employer.
o Mock Interviewing
Practice your interviewing skills and receive feedback and coaching
from an interviewer.
o Identifying Supports, Accommodation and Adaptive Technology Needs
Learn to accentuate your abilities and negotiate your accommodation
needs with a prospective employer.
o Pre-Employment Instructional Support
We are able to provide a range of pre-employment trainings to assist
you.
o Employment Readiness Instructional Support
Skills training in successful interviewing, dressing for success,
alternatives to traditional job search strategies, etc.
o Post Placement Support Needs
We will work with you and your employer to institute strategies to
address issues which affect job retention.
o Who Qualifies?
o To receive employment services through The Whole Person you must have a
physical or mental disability that poses a substantial barrier to employment. Our
affiliations with area employers and community partners will help you expand
your personal network.
o Employer Services - Providing support, consultation and training services to
businesses that offer employment opportunities to people with disabilities.
 Independent Living Services - The Whole Person offers a broad range of services to
individuals with disabilities to increase their ability to perform day-to-day activities
and decrease their dependence on family members, professional attendants or other
care-giving services.
47
The Whole Person, Inc. continued,
o Peer Mentoring - We share our personal experiences and knowledge, or connect
an individual with someone who can relate to the many changes and challenges
that someone is faced with when adjusting to a disability, experiencing changes
in life, or learning to use services more effectively.
o Community & Individual Advocacy - Advocating for the civil rights and
equality of people with disabilities by influencing and implementing legislation
and policy at the local, state and federal level. Helping individuals with
disabilities acquire the knowledge and skills to solve problems and achieve
goals on their own.
o Independent Living Skills Training - One-on-one training to help people with
disabilities acquire the skills they choose to have in order to live independently.
This may include cooking skills, health maintenance, home management,
budgeting, time management, transportation, and resources for continuing one's
education.
o Information and Referral Services - Providing up-to-date information on needed
services and support such as adaptive equipment, transportation, accessible
housing and other issues. We also provide referral services to groups and
agencies that handle specific issues or programs pertinent to an individual's
needs.
o Deinstitutionalization - Information about options in the community that are
available to individuals who are presently in facilities, or are in immediate risk
of entering state institutions or nursing facilities. For people who want to move
out of institutions, we also provide assistance in finding housing and other vital
service needs as requested by the individual and/or family.
 TAP - The Telecommunications Access Program Administered by the Missouri
Assistive Technology Advisory Council, the Telecommunications Access Program
(TAP) is a nationwide effort to provide free adaptive equipment to help individuals
with all types of disabilities access basic home telecommunication services.
o Who Is Eligible:
 You must be a Missouri resident, have telephone service in your home
and have a disability.
 Your annual adjusted income cannot exceed $60,000 for an individual or
an individual plus a second exemption, spouse or dependent. For each
additional dependent claimed, $5,000 can be added to the $60,000 base
amount.
 The Whole Family - Helping families of children who need sign language skills.
o The Whole Family Project offers free sign language instruction to help families
better communicate with their children.
48
The Whole Person, Inc. continued,
 Advocacy - Advocating for the civil rights and equality of people with disabilities by
influencing and implementing legislation and policy at the local, state and federal
level.
 Accessibility Compliance - Providing education, outreach and enforcement to increase
community awareness. Assisting with information and recommendations regarding
accessibility features and designs.
49
USDA Rural Development
CLAY COUNTY
1 Victory Dr., Ste. 100
Liberty, MO 64068
(816) 781-5566
FAX: (816) 781-7305
500 Wollard Blvd.
Richmond, MO 64085
(816) 776-5861
FAX: (816) 776-6902
JACKSON COUNTY
1971 NW Copper Oaks Cir.
Blue Springs, MO 64015
(816) 229-5113
FAX: (816) 229-2384
500 Wollard Blvd.
Richmond, MO 64085
(816) 776-5861
FAX: (816) 776-6902
Services/Programs:
www.rurdev.usda.gov/mo
 Direct Home Ownership Loans – Loans made by USDA to low and very low income
applicants to buy, build or repair homes (payments are subsidized).
 Guaranteed Home Ownership Loans – Loans made by conventional lenders and
guaranteed by USDA to low and moderate income applicants to buy or build homes
(30 year fixed interest rate).
 Rural Rental Housing – Loans made by USDA to individuals or organizations to
construct apartments for very low to moderate income tenants (operated on a not-forprofit or a limited profit basis with subsidized rents – can include congregate or
cooperative housing.
 Home Repair Loans/Grants – One Percent interest loans made by USDA up to $20,000
to very low income applicants to repair the home they now own, and grants made by
USDA Rural Development up to $7,500 to very low income applicants to repair their
home they now own to remove safety and health hazards. Grant recipients must be 62
years of age or older and show they cannot afford a 1% repair loan.
 Guaranteed Rural Rental Housing – Loans made by conventional lenders and
guaranteed by USDA to individuals or organizations for construction of apartments for
very low to moderate income tenants (operated on a non-for-profit or a limited profit
basis with subsidized rents – can include congregate or cooperative housing).
 Farm Labor Housing Loans/Grants – Loans/grants made by USDA to public bodies,
not-for-profit entities or individuals to finance rental units for domestic farm labor.
50
USDA Rural Development Continued,
 Rural Housing Site Loans – Loans made by USDA to public bodies or not-for-profit
entities to buy and develop lots to sell to very low to moderate income housing
applicants at the cost of development.
 Self Help Technical Assistance Loans/Grants – Self-Help Housing Loans are made by
USDA to a group of housing applicants who agree to work together to build their own
homes. Technical Assistance Grants are made by USDA to not-for-profit entities to
provide the technical assistance to Self-Help Housing Loan applicants to build their
own homes.
 Housing Preservation Grant Program – Grants made by USDA to non-for-profit
entities to operate a program which finances repair and rehabilitation activities to
individuals/rental housing owners for very low and low income tenants.
 Electric Program – Makes loans and loan guarantees to finance the construction of
electric distribution, transmission and generation facilities, including system
improvements and replacement required to furnish and improve electric service in
rural areas, and for demand side management, energy conservation programs and ongrid and off-grid renewable energy systems.
51
Wolfner Talking Book and Braille Library
CLAY COUNTY
JACKSON COUNTY
600 West Main St.
Jefferson City, MO 65101
1-800-392-2614
(573) 751-8720
FAX: (573) 751-3612
TDD: 1-800-347-1379
http://www.sos.mo.gov/wolfner/
Services/Programs:
 The Wolfner Library is a free library service to anyone in the State of Missouri who is
unable to use standard print materials due to a visual or physical disability. Materials
are mailed to and from library patrons at their homes, postage paid. There is no charge,
whatsoever, to the patron. Currently, over 11,000 Missourians actively use Wolfner
Library.
 The library's collection includes fiction and nonfiction audio and braille books for all
ages. Over seventy (70) magazine subscriptions are available, and the library loans
playback machines to those using audio books.
 School Services - This is for teachers, counselors, special services directors, school
librarians and media specialists, principals and others who work with students in
Missouri schools. Almost every school has students who are eligible for this free
library service. Wolfner Library serves people who are blind and visually impaired, as
well as those who cannot use standard print materials due to a physical disability or a
reading disability. To find out more about who can use this service, read through the
Eligibility and Certification section of our application.
 Institution Services - Here at Wolfner Library, we understand that providing activities
for residents of nursing homes and visitors to senior centers is a fulfilling, yet timeconsuming job. The same is true for activity directors and administrators of other
institutions serving individuals with disabilities ranging from blindness to severe
physical disabilities. This is why we offer institutions a number of ways to utilize
Wolfner Library services and are consistently working to create and provide interesting,
energizing activities. To be eligible for Wolfner Library services, which include
lending braille books and books on tape, an institution must serve individuals who are
eligible for services. Institutions may provide Wolfner Library services in one of three
ways: as a referral agent, providing demonstration services, or checking out books and
equipment on behalf of individuals. To act as a referral agent, we ask organizations to
52
Wolfner Talking Book and Braille Library continued,
stock Wolfner Library brochures and individual applications for their visitors. Merely
fill out the order form for materials or call
Wolfner Library. As a referral agent, you may also use materials to present a Wolfner
Library display.
 Volunteer Services - The Wolfner Library volunteer program offers opportunities for
people willing to plant trees for others to enjoy. We record books for Missourians who
cannot read those books in print. After a book is recorded and goes through a rigorous
quality assurance process, it is put into our circulation system for our patrons to check
out. The volunteers who work on the book may never know how many people listen to
it, or how much they enjoy it. They simply have to trust that what they are doing is
making life more enjoyable for others. If you are a person who understands how much
books enrich our lives, you may want to be involved in our recording program. Our
recording booth is in the library in Jefferson City, so the recording has to be done here.
An audition is required for those people who want to read books. However, there are
three people involved in the recording process: a narrator, a monitor, and a reviewer.
All three are essential in the production of a book. Those who do not want to read can
still be involved by working as a monitor or reviewer. If you interested in these
volunteer activities, please contact Deborah Stroup at 1-800-392-2614 or 573-5222766, or by email at deborah.stroup@sos.mo.gov.
 Books and magazines are mailed free to and from library patrons, wherever they reside.
There is no charge, whatsoever, to the patron. Currently, over 17,000 Missourian
actively use the Wolfner Library service.
 Wolfner Library is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The library is
located in the James C. Kirkpatrick State Information Center at 600 West Main Street in
Jefferson City, Missouri.
53
GLOSSARY
Adult Abuse – Elder abuse may include physical abuse, financial exploitation (someone
taking advantage of a senior citizen’s financial situation), emotional abuse, sexual abuse, selfneglect and neglect.
Adult Day Care - A service designed to enable senior citizens who need some form of
assistance to remain in their own home or the home of a family member, by providing a
protective environment either in the home or in a licensed center. Services provided may
include health monitoring, a nutritious meal, including special diets, exercise, individual and
group activities, transportation and social interaction.
Advance Directives – Commonly known as a Living Will and Medical Power of Attorney.
The point of this document is to make sure your wishes are followed in a case when you are
unable to communicate them yourself. In this document you could name someone to make
healthcare decisions for you if you become incapacitated.
Assisted Living Facility – Facility provides 24-hr care, services and protective oversight to
residents who are provided with shelter and board, and who may need assistance with
activities of daily living which include eating, dressing, bathing, toileting, transferring and
walking. Facility also provides oversight for storage, distribution, or administration of
medications; and health care supervision under the direction of a licensed physician, and
consistent with a social model of care. A social model of care includes long-term care
services based on the abilities, desires, and functional needs of individuals delivered in a
setting that is more home-like than institutional and which promotes the dignity, privacy,
independence, and autonomy of the individual. A licensed Nursing Home Administrator is
required. This type of facility may accept or retain residents who require minimal assistance
in their safe evacuation from the facility.
Assistive Technology – equipment, electronics, computers, gadgets and household items that
can make life and work easier for people with disabilities. They can range from devices of
low cost up to expensive computer systems.
Co-Pay (Medicare) – A percentage of health expenses for which you are responsible after
paying the deductible amount.
Congregate Meal Site – A place where seniors can eat together.
Conservatorship – The court authorization (voluntary or involuntary) allowing one person to
make financial decisions for another, who is not capable. Conservator, (manager), handles
the person’s finances. Court proceedings may be voluntary or involuntary – bookkeeping
checked by the court. This ceases at the moment of death.
Division of Assets – A Missouri Department of Social Services, Family Support Division
program that divides a married couple’s assets evenly when one of the person enters a nursing
home. The reason for this is to allow the person remaining at home to have money to live on
and the nursing home resident to spend down his/her share of the money to become eligible
for MO HealthNet to take care of nursing home costs.
Durable Power of Attorney for Health Care – A document through which another person
is named by you to make health care decisions for you if you are unable to make them. Often
done in conjunction with an Advance Directive.
Guardianship – A court authorization (voluntary or involuntary) of a person or agency
(Public Administrator) to make personal care decisions for someone who is not capable to
making those decisions for themselves. The Guardian and Conservator may be the same
person.
Homemaker Care/Non-Medical Care – help with household chores such as: meal
preparation, cleaning, laundry, ironing and grocery shopping
Hospice – Special care for terminally ill patients and their families. It can be offered in the
home or in a residential care facility, an assisted living facility or in a nursing home. The
patient’s doctor must feel the patient has 6 months or less to live and the patient must be
receiving only comfort measures and not treatments to cure their disease.
Intermediate Care Facility - Facility provides 24-hour accommodation, board, personal
care, and basic health and nursing care services under the daily supervision of a licensed
nurse and direction of a licensed physician to three or more residents dependent for care and
supervision. Licensed Nursing Home Administrator is required.
Living Will – See Advance Directives
Occupational Therapy – Health rehabilitation that helps individuals regain and build skills
for normal activities of daily living.
Ombudsman – A personal that investigates and mediates nursing home residents’ problems
and/or complaints regarding the nursing home they reside in.
Personal Care Services – Assistance with activities of daily living such as, grooming,
bathing, dressing, toileting and eating.
 Advanced Personal Care Services – personal care for persons who require medically
related assistance. The medically related assistance can include things like: ostomy
care, catheter care, bowel program, application of ointments or lotions to unbroken
skin, aseptic dressings, passive range of motion, assisting those who can’t bear any
weight on their legs.
 Basic Personal Care Services – personal care for those who do not have special
medical needs such as those mentioned above.
Residential Care Facility I - Facility which provides 24-hour care to three or more residents
who need or are provided with shelter, board, and protective oversight, which may include
storage, distribution or administration of medications and care during short-term illness or
recuperation. Residents who live in a RCF are required to make a path to safety unassisted. A
licensed Nursing Home Administrator is not required.
Residential Care Facility II - Facility which provides 24-hour accommodation, board, and
care to three or more residents who need or are provided with supervision of diets, assistance
in personal care, storage, distribution or administration of medications, supervision of health
care under the direction of a licensed physician, and protective oversight, including care
during short-term illness or recuperation. Residents who live in a RCF* are required to make
a path to safety unassisted. A licensed Nursing Home Administrator is required.
Respite Care – help that provides temporary relief for a caregiver of a dependent adult.
Respite care can be provided in the home or outside the home such as an adult day care
center.
 Advanced Respite Care – respite care for those with special medically related needs.
 Basic Respite Care – respite care for those without special medically related needs.
For those who need only supervision and/or someone to simply be present with them.
 Nurse Respite Care – respite care for those with special needs that only a nurse or
trained family member could meet.
Skilled Nursing Facility - Facility provides 24-hour accommodation, board and skilled
nursing care and treatment services to at least three residents. Skilled nursing care and
treatment services are commonly performed by or under the supervision of a registered
professional nurse for individuals requiring twenty-four hour care by licensed nursing
personnel including acts of observation, care and counsel of the aged, ill, injured or infirm,
the administration of medications and treatments as prescribed by a licensed physician or
dentist, and other nursing functions requiring substantial specialized judgment and skill.
Licensed Nursing Home Administrator is required.
Spend Down – The amount of money determined by Division of Social Services, Family
Support Division that has to be spent before a person would be eligible for Medicaid
assistance. Must reapply quarterly
SSI (Supplemental Security Income) – A Social Security Administration program that
provides extra monthly income to the blind, disabled and elderly persons with very low
income. Individuals must meet income requirements.