JOB DESCRIPTION Job Title: GP FEDERATION PROJECT MANAGER Location: Based at The Enhanced Services Centre. Supporting either North, Mid or South Bedfordshire Department/Service: Federation Reports to: Head of Federating & Business Development Responsible for: GP Federation Portfolio in either North, Mid or South Bedfordshire Salary: £40,000 per annum. Initial 12 months FTC JOB SUMMARY Horizon Health Choices Ltd is an independent healthcare provider supporting the NHS in delivering community-based patient services, and as such, it is committed to providing high quality care with greater choice. As a GP Federation that has recently expanded from 26 to 54 member practices, one of Horizon’s core strategical objectives is to support the collaboration of its member practices to deliver efficiencies that increase the resilience of General Practice locally. This role, GP Federation Project Manager, has been created to ensure Horizon Health Choices meets the changing climate of the NHS and delivers upon this objective. The post holder will work for the Head of Federating & Business Development with the aim of optimising income generation from Horizon Health Choices’ assets, and maximising opportunities for new business development. KEY RESPONSIBILITIES Being responsible within their allocated locality/area of work, this role will require the post holder to be flexible in their approach to ensuring their GP members collaborate by delivering on the key areas of project management and business development. The success of GP Federating across the county will include, but will not be limited to, the following duties and responsibilities: GP Federating Both support and lead the development of locality-based and countywide GP federating plans as a key deliverable. Devise and implement an appropriate locality strategy and governance framework to promote ambitious but realistic GP Federation aims and objectives. Lead and manage locality federating initiatives. JD – GP Federation Project Manager –2015-08 Page 1 of 6 Identify cost efficiencies across the locality and system-wide federation model and develop plans for implementation in a timely fashion. Utilise strong change management skills with the implementation of GP Federations transforming the shape of primary care locally. Strategy Under the direction of the Head of Federating, create and then maintain a robust business planning process for their localities whilst also supporting Horizon Health Choices in its ambition for excellence. Once implemented, to be responsible for the day-to-day management and coordination of the business planning cycle, providing planning and project management expertise and communicating progress and regress to the Head of Department regularly. Evaluate and risk-assess emerging service options in the context of Horizon Health Choices’ strategy for their locality. Service Improvement Interrogate IT data in relation to services deliverables and KPIs to establish a robust understanding of the services to enable constant service improvement to achieve cost efficiencies and quality of service provision. Work closely with the Head of Federating, Head of Operations and Operations Manager to identify and implement areas of improvement in a timely fashion using change management techniques and expertise. Develop business cases, implement and monitor agreed service changes under the direction of the Head of Federating. Ensure that public and patient user views are taken into account in the planning and monitoring of services. Business Development To identify new and emerging business opportunities relevant to Horizon Health Choices’ localities and their core business. As a result, propose priorities for new business development and work with business development colleagues to build innovative proposals. Support the Head of Federating & Business Development with tender submissions and proposals to generate new business as necessary. Develop and maintain strong relationships with clients and suppliers, ensuring relationship management is robust. Project Management To project manage locality-based and countywide initiatives and new service models to be delivered on time and within budget. Ensure the identification, escalation and resolution of risks and issues. Actively influence, motivate, develop and support key stakeholders. Develop and maintain appropriate project management documentation to ensure this is successful, such as a risk register (to identify, address and alleviate any real JD – GP Federation Project Manager –2015-08 Page 2 of 6 and future risks), a stakeholder matrix (to identify key stakeholders and document their individual needs and concerns) and robust mobilisation plans. Information and Communication In line with any agreed service developments or projects, manage the collection and analysis of information relating to performance activity and quality, identifying correct measures where appropriate to meet Horizon Health Choices’ standards of excellence. KEY RELATIONSHIPS The Federation Locality Manager will have the following key relationships: Internal External Head of Federating & Business Development Clinical Commissioning Groups Chief Executive Partner Provider Organisations Heads of Departments Care Quality Commission (CQC) Medical Director Public Health Clinical Federating Leads GP Practice Members Operations Manager Local Acute Trusts Community Health Services Provider GENERAL RESPONSIBILITIES To follow company policies and procedures at all times. Equal Opportunities: To promote and develop the equality of opportunity in accordance with Horizon Health Choices Equal Opportunities Policy. Confidentiality: To protect the confidentiality of information relating to Horizon Health Choices, Patient and Staff or other agencies. Quality: To provide a quality service to internal and external agencies and participate in/develop clinical governance within sphere of responsibility. Health and Safety: To share responsibility for abiding by Health and Safety policies and regulations and acting in accordance with the Risk Management Policy. Horizon Health Choices’ attaches the greatest importance to the health and safety of its employees. You are expected to make yourself aware of and comply with Horizon Health Choices’ Health and Safety policies. Contravention of this policy will normally be regarded as a disciplinary matter. Appraisal & Development: To participate in all mandatory training requirements. To attend department training sessions as required for personal and service development. To participate in the Horizon Health Choices appraisal process and set personal development plans. Safeguarding Children: Horizon Health Choices adheres to Child Protection Procedures, and all employees have a duty of care and a responsibility to safeguard and promote the welfare of children. JD – GP Federation Project Manager –2015-08 Page 3 of 6 Professional Registration/Codes of Conduct: Where your role requires you to maintain a statutory professional registration, it is your responsibility to ensure that this is maintained. The continuation of your employment is conditional upon you continuing to be registered with the appropriate professional body. Horizon Health Choices’ will require evidence of current registration. Failure to comply may result in your suspension from duty and could result in disciplinary action. Where you are a member of a professional body you are required to adhere to the relevant codes of conduct. All managers are required to adhere to the NHS Code of Conduct for Managers. Horizon Health Choices Ltd retains the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary between locations and according to business and clinic necessity. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. JD – GP Federation Project Manager –2015-08 Page 4 of 6 Person Specification GP Federation Project Manager Essential Desirable Education/Qualifications Project management qualification (Prince2 or Lean) or equivalent experience Postgraduate Diploma Training Evidence of ongoing professional development Experience/ Knowledge Sound NHS experience. Good understanding of local health needs Experience of devising / implementing business development activities Proficient in Microsoft Word, Excel, Power Point and MS Outlook to intermediate level Proven track record of developing new services Experience of delivering successful tenders Experience of delivering a successful transformational programme Wide experience of handling complex business/commercial and in confidence sensitive information, both internally and externally Significant experience of effective and successful relationship building and management with stakeholders, suppliers and others Experience of establishing strategic and operational partnerships Experience of writing robust strategic and implementation plans Skills & Abilities Excellent persuasive, influencing and negotiation skills; able to influence at all levels Analytical skills to analyse and interpret data and information Proven Project Management skills Excellent communicator through a range of media Professional approach to work, demonstrating the highest integrity at all times Excellent team working and interpersonal skills, with the ability to work effectively with colleagues across the organisation Able to work on own initiative Ability to work within tight deadlines with conflicting and competing demands Able to prioritise and organise work well JD – GP Federation Project Manager –2015-08 Page 5 of 6 Personal Qualities Ability to deal with complexity and ambiguity with resilience to resolve issues and achieve desired outcomes Resilient, tenacious and self-motivated Flexible, driven and enthusiastic Other Car driver and current driving licence essential or access to a car (unless you have a disability as defined by the Disability Discrimination Act 1995) JD – GP Federation Project Manager –2015-08 Page 6 of 6