C-Card Update October Dear All, 2015 It has been a long time since our last C-Card update, and there have been a lot of changes. I am happy to be contacted as per below to clarify any questions you may have. Many thanks, Kirsti B Mobile: 07436 109129 Main Admin line: 01603 226666 [email protected] Some background information, which you might not be aware of: Sexual Health Promotion Unit became ‘Terrence Higgins Trust Norfolk’ at the beginning of March 2015. We still coordinate many of the same services (e.g. Your C-Card, Norfolk Chlamydia Screening Programme), but we are operating from different premises and using different contact details. We are now: Terrence Higgins Trust Norfolk, 1a Oak Street, Norwich NR3 3AE Direct and general enquiries via one of the following Tel: 01603 226666 Fax: 01603 226688 [email protected] (Please Services: dispose of Norwich any forms you may have featuring our previous Clinical iCaSH (Integrated Contraception and Sexual addresses (e.g. Kestrel House or Hooper Lane) New forms are attached. Health), Oak Street The GUM clinic (formerly at Norfolk & Norwich Hospital) and the Family Planning Clinic (formerly on Grove Road) are now under the same roof on Oak Street in Norwich (where we are also now based). There is now one booking number to ring if you want either a contraception or a sexual health appointment anywhere in Norfolk: 0300 300 3030 iCaSH service delivery hubs are also in Gt Yarmouth and Kings Lynn, with clinics offered in additional locations. Check www.icash.nhs.uk/ourservices/norfolk for the most up-to-date information, including about walk-in-and-wait clinic times. The main business - Your C-Card News! New-style C-Cards These have been redesigned and each new-style C-Card now has a unique ID number printed onto it, so that we can watch patterns of usage. As a result, there are also new Registration forms and Issuing forms to capture this new information. These are both attached to this email, as is our current Resource Order Form. Please save and use them! New-style C-Card (front) (back) New-style C-Card Norfolk Sexual Health Services Guide Another significant change: If someone is 16-24 when they register, they can now use the new-style C-Card repeatedly until they turn 25 without needing to re-register. If they are 13-15 when they register, they can use the new-style C-Card three times before having to re-register, same as with old-style CCards. IMPORTANT NEXT STEPS - REGISTRATION What to do if you offer Registration Check the expiry date of the condoms and lube in any unused registration packs you have, and remove the old C-Cards and flyers. Then use the attached Resources Order Form to get the appropriate number of new loose C-Cards and Norfolk Sexual Health Services Guides to put into the packs. Please continue to write your R-PIN number on the C-Card when you register someone. When registering, please note additional columns on the form, capturing ‘ID number’, ‘current age’ and ‘gender code’. The ID numbers will already be printed on the new C-Cards you order. The updated Ethnic Origin, Gender and Sexual Orientation Codes list is also attached to this email. Please return your Registration Form at the end of each month using one of the options listed below. Please note: when registration packs are ordered in future, the CCards will be supplied separately in a bundle rather than already inside the packs. IMPORTANT NEXT STEPS - ISSUING What Each card to do if you offer Issuing time someone shows a C-Card to get condoms, please look at their carefully and choose the relevant course of action: If Under16 with an old-style C-Card: put a mark in one of their visit boxes on the C-Card, and put a tick into one of the spaces on the (new) Issuing Form ---OR— If Under16 with a new-style C-Card: put a mark in one of their visit boxes on the C-Card, and write the card’s ID number into one of the spaces on the (new) Issuing Form ---OR— If 16-24 with an old-style C-Card: put a mark in one of their visit boxes and put a tick into one of the spaces on the (new) Issuing Form. (If you also offer Registration, and have time to do so, you could offer to re-register them for a new-style C-Card which will work until they turn 25!) ---OR— If 16-24 with a new-style C-Card: no mark on the C-Card is necessary (in fact there are no visit boxes for them). Write the ID number into one of the spaces on the (new) Issuing Form. Please return your (new) Issuing Form at the end of each month (not quarterly) using one of the options listed below. IMPORTANT NEXT STEPS – DATA RETURN It is really useful to us to keep a track of C-Card activity and to encourage more of you to return your Registration and Issuing data, this can now be done MONTHLY in any one of the following five ways: 1. Via post (to Oak Street) 2. Via fax (to 01603 226688) Please make sure it is clearly marked for attention of THT! 3. Via email as a scanned attachment to [email protected] 4. Via email as a Word document attachment to [email protected] 5. Via email to [email protected] with the data typed into a template in the body of the email itself (template will be sent round imminently).