Job Description
Job title:
Project Administrator (Dementia Friendly Home)
Location:
East Herts Council Offices, Hertford
Responsible to:
Project Co-ordinator (Dementia Friendly Home)
Salary:
£16,500 FTE (18 hours pro rata)
Hours:
6 months Fixed Term Contract – October 1 2015 expires 31 March
2016 – 18 hours/3 days per week
Annual Leave:
28 days per annum pro rata
(20 days plus 8 statutory days)
CONTEXT
Crossroads Care co-ordinates and delivers a service which empowers and supports carers to
achieve resilience in their caring role. We have received funding to deliver an innovative new
project in East Hertfordshire that will enable people living with dementia to live well in their own
home. This will be achieved through adjustments to their home environment to ensure it is as
supportive as possible in creating independence in a safe and healthy way.
Such adjustments may involve improved lighting, painting internal walls/doors using appropriate
colour differentiation, using colour differentiation for objects creating distinction and definition for
everyday household items, label cupboards and objects with pictures and words so that they
can be identified, removing visual clutter and distractions such as carpets with floral patterns.
JOB PURPOSE
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To process referrals and liaise with The Alzheimer’s society and EMDASS and ensure
the continuation of a constant client base.
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Co-ordinate the assessment of needs and delivery of home adaptations to carers home
across East Hertfordshire.
Charity Number 1121629. Crossroads in Hertfordshire (North and Northeast) Caring for Carers (t/a Crossroads Care
Hertfordshire North) is a company limited by guarantee. Registered in England Number 6360309. Registered Office: Suite 5,
Intech House, Wilbury Way, Hitchin, Herts. SG4 0TW
Crossroads Care
Job description
MAIN RESPONSIBILITIES
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Maintain a referrals process through Herts Help.
Process the client data and create a database saving key statistics for KPIs on each
client, Age, DOB, Gender, Length of time since diagnosis etc.
Ensuring the Evaluation via the Warwick and Edinburgh Mental Health Wellbeing Scales
(WEMWBS) criteria is undertaken on the secondary contact two weeks subsequent to
the home visits.
Evaluation and analysis of the information taken on the WEMWBS evaluation
Using the KPIs to determine the statistical value of the project.
Signposting clients to appropriate agencies to ensure their ongoing needs are met i.e.
Home Help, Shopping etc.
Liaise with colleagues and 3rd parties such as Alzheimer’s Society and EMDASS to
support carers and their homes where adaptations would benefit them to live well with
dementia.
Liaise with colleagues and 3rd parties, including trades people to ensure assessments of
needs are carried out and adaptations are carried out.
Liaise with volunteers to deliver some of the ongoing needs of families in the home i.e.
gardening, home help, voluntary sitting services.
Additional Responsibilities
 Promote a customer care ethos within Crossroads Care.
 Be an Ambassador for Crossroads Care in the Communities we serve.
 Committed to safeguarding and promote the welfare of vulnerable adults and children.
 Comply with the philosophy and policies of the organisation.
 Committed to continuous improvement of service and achievement of quality standards.
 Respect the personal choice and lifestyles of colleagues, carers, and people with care
needs, ensuring that Equal Opportunity principles are applied at all times.
 Be responsible for own personal development.
 Manage confidentiality procedures and freedom of information
 Participate in internal and external meetings as required.
 Participate in regular supervision sessions with the Service Manager.
Equal Opportunities
Crossroads Care is committed to equality of opportunity regardless of race, gender, marital
status, sexual orientation, ethnicity, disability or religion, both in the provisions of our services
and in our employment practices.
This job description is not definitive and the post holder may be asked to undertake
other duties that may be considered commensurate with the level of the post.
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Job description
Person Specification
Person Specification
Essential
Desirable
Qualifications
Educated to degree level of education
Good level of general education
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Experience
Experience of administration
Experience of working with a wide range of agencies and
partners
Experience of information gathering, carrying out analysis
and making recommendations
Experience of working in the voluntary sector
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Skills & Competencies
Administrative skills
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Proficient IT skills, including working knowledge of MS
Office and IT based care management systems
Ability to undertake analysis and evaluation of qualitive and
quantitive data to prepare and present reports
Ability to work in a team
Ability to find creative solutions to problems
Able to develop excellent working relationships with
colleagues, carers and people with care needs
Able to work independently and take initiative while working
within Crossroads Care policies, procedures, guidance.
Able to demonstrate care and respect for vulnerable adults
and children.
To be committed to safeguarding and promoting the
welfare of vulnerable adults and children.
A commitment to the objectives and ethos of Crossroads
Care.
A willingness to undergo screening appropriate to the post,
including checks with past employers and the DBS.
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Crossroads Care
Job description
APPLICATION FORM - GUIDANCE NOTES
PLEASE READ THIS INFORMATION BEFORE COMPLETING THE ENCLOSED
APPLICATION FORM
Thank you for your interest in Crossroads Care Hertfordshire North.
The notes that follow are intended to help you complete the application form by explaining what
you should include in each section.
The Person Specification will provide you with details of the Experience, Skills, Knowledge and
sometimes Qualifications that you need for the post. Your application will be assessed against
these listed criteria and so you must demonstrate that you meet them to be short-listed for
interview.
Please ensure you include as much relevant information as possible.
General Points

Please complete the form, either electronically or in your own handwriting, using
black ink so that it can be photocopied.

Please check that the form is for the correct post and take note of the closing date.

Please ensure that you include as much relevant information as possible on the
actual application form. Any information provided on CV’s will not normally be
considered for short-listing purposes. If little or no information is provided on the
application form it will be impossible to assess your suitability. Therefore
progression to the shortlist for interview will be unlikely.

If you do not have enough space on the form at any point, you may continue on a
separate sheet of paper, however, personal details, e.g. name, should not be
included on any supplementary sheets.
Part A - Personal Details

The first section asks for some basic details about yourself.
Please supply the details of 2 persons to whom we may apply for references,
these should be your current and last employer (or 2 most recent recent
employers. If you are a recent school leaver, one should be the Head-teacher of
your last school. References will usually be taken up once a conditional offer of
employment has been made.
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Job description
Criminal convictions
 This appointment is subject to a satisfactory enhanced disclosure from the
Disclosure and Barring Service (DBS). Where appropriate this check will also show
whether a person is barred from working with vulnerable adults and / or children.
Because of the nature of this work you need to provide information about any
criminal record you have, spent or unspent. This includes cautions, reprimands and
warnings.

Amendments to the Exceptions Order 1975 (2013) provide that certain spent
convictions and cautions are ‘protected’ and are not subject to disclosure to
employers, and cannot be taken into account. Guidance on criteria on the filtering
of these cautions and convictions can be found on the Disclosure and Barring
Service website.

If you do have any previous or outstanding convictions, cautions, reprimands or
warnings that are not “protected”, you will only be asked to supply details if you are
invited for interview. You will need to give written details of the offence, the penalty
and dates. This should be put in a sealed envelope and sent in advance of the
interview to the HR Manager. At interview or, in a separate discussion there will be
an open and measured discussion about any offences or other matters that might
be relevant to the position. Having a criminal record will not necessarily bar you
from working at Crossroads Care. This will depend upon the nature of the position
and the circumstances and background of your offences.
Declaration and Consent
 Please ensure you have completed all the details requested on the application
forms, and then sign the ‘Declaration and Consent’ Section on Part A. Please
note that if untrue or inaccurate information is recorded, any employment contract
may be invalidated and the employee subject to disciplinary action or dismissed.
Part B - Information
Full Employment History
Please give details of your FULL employment history in date order starting with the most
recent. You must include ALL employment, career breaks and periods of
unemployment, education and volunteer work since leaving secondary education; without
any gaps. (Please use an additional sheet if necessary).
Period of Notice Required
Please state the length of notice required by any current employer.
Further Information
Please provide any supportive information about your current or previous role and
responsibilities, to demonstrate the experience, skills and abilities you feel you have
which would help you to do the job you are applying for. Please continue on a separate
sheet if necessary.
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Job description
Qualifications / Education / Training
Please provide full and accurate details about your education, training, and if required,
qualifications. All qualifications must be supported by relevant certificates, but please do
not attach certificates, these may be requested at a later date.
Data protection
The personal details on this application form will only be used for selection and interview
purposes and for employment records if the application is successful. If the application is
unsuccessful, the information on the application form will be kept for six months and then
destroyed.
Equal Opportunities Monitoring Form
Please complete this form to enable us to monitor our recruitment process in relation to
our Equal Opportunities Policy. The information you provide will be treated with the
utmost confidence and will be used only for statistical purposes. This part of the
application form will be removed before the selection process begins.
Please complete the section asking where you saw the post advertised as this will help
us to assess how effective our recruitment campaign has been.
The Equality Act
A disability is defined under the Act as a physical or mental impairment which has a
substantial and long term effect on a person’s ability to carry out normal activities. If you
tell us you have a disability we will make reasonable adjustments during recruitment. If
you are appointed to the post we will make reasonable adjustments to where you work
and to your working arrangements.
Completed application forms should be returned and marked for the attention of Jobs at
Crossroads Care – Hertfordshire North, Suite 5, Intech House, Wilbury Way, Hitchin Herts
SG4 0TW. Or by email to jobs@hertfordshirecrossroads-north.org.uk
© Crossroads Care 2015
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Crossroads Care
Job description
For Office use only
Post Title:
Equal Opportunity Ref:
APPLICATION FORM
POSITION APPLIED FOR: __________________________________________
PART A:
PERSONAL DETAILS
SURNAME:
Mr/Mrs/Miss/Ms/Other (please state)
FORENAME (s):
(Please use block letters)
ADDRESS:
TELEPHONE NO.:
HOME:
MOBILE:
EMAIL:
WORK:
(If it is convenient for you)
REFERENCES
If you have been in employment for some time you must give your last two employers as referees. If you
have only one previous employer you may give the name of another person who can provide a reference
for you but this should not be a partner or a member of your family. If you are currently self-employed
you may use a client as a referee. If you are still in full time education and applying for your first job,
please give details of someone in authority from an educational establishment.
Tick here if you wish references to be taken up only if you are given an offer of employment.
NAME:
ADDRESS & TEL. No.:
NAME:
ADDRESS & TEL. No.:
Email address:
Email address:
OCCUPATION:
OCCUPATION
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Crossroads Care
Job description
REHABILITATION OF OFFENDERS ACT 1974 AND EXCEPTION ORDER 1975
Because of the nature of the work for which you are applying, you must provide information
about any convictions. Our power to require this lies in the Rehabilitation of Offenders Act 1974
(Exceptions) Order 1975 which removes the normal operation of the Act in relation to specific
occupations, including the provision of Home Care Services. In the event of being employed in
connection with this application, any failure to disclose such convictions could result in dismissal
or disciplinary action. The amendments to the Exceptions Order 1975 (2013) provide that
certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to
employers, and cannot be taken into account. Guidance on criteria on the filtering of these
cautions and convictions can be found on the Disclosure and Barring Service website.
Do you have any convictions, cautions, reprimands or final warnings that are not ‘protected’ as
defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in
2013)?
Write YES or NO _______________________________________________________
If you do have any previous or outstanding convictions, cautions, reprimands or warnings, you
will only be asked to supply details of the type of offence, date, sentence, fine etc if you are
invited for interview. Please see guidelines on completing the application form for further
details.
Employment of the candidate is subject to satisfactory results from the enhanced disclosure and
barring services (DBS) check, which will be completed via an online link sent to you by us.
This section should be deleted for posts not exempted by the Rehabilitation of Offenders Act
1974 (Exceptions) Order 1975
DECLARATION & CONSENT
Please tick the following boxes
I declare that the information on this application form is true and accurate, to the best
of my knowledge. Please note that if you give untrue or inaccurate information any
employment contract may be invalidated and the employee subject to disciplinary
action or dismissal.
I hereby give permission for Crossroads Care, Hertfordshire North to access my DBS
online certificate.
If you are completing the form electronically, insert your name below as a declaration and
consent.
Signed: …………………………………………….
© Crossroads Care 2015
Date: ……………………………………..
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Job description
For Office use only
Post Title:
APPLICATION FORM
Equal Opportunity Ref:
PART B:
INFORMATION
FULL EMPLOYMENT HISTORY. Please give details of your FULL employment history in date
order starting with the most recent. You must include ALL employment, career breaks and
periods of unemployment, education and volunteer work since leaving secondary education;
without any gaps. (Please use an additional sheet if necessary).
Current employer first
DATES
EMPLOYER
POSITION
REASON FOR
LEAVING
SALARY ON
LEAVING
Period of notice required for current employer ………………………………….
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Job description
SUPPORTING EVIDENCE
Please use this space to support your application by telling us how you are suitable for
the job. The person specification and job description details the experience, skills and
knowledge required for the position. You will need to give examples from employment or
voluntary work to show how you meet these criteria. Invitation to interview for this post
will depend on how well you meet the criteria.
(Please continue overleaf and on a separate sheet if necessary).
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Job description
Please tell us about any
QUALIFICATIONS, EDUCATION and TRAINING you
have undertaken
SECONDARY
SCHOOLS/COLLEGE/
UNIVERSITY/TRAINING
INSTITUTE
DATES
from/to
EXAMINATIONS
(state subjects/grades/
qualification/other
training (e.g. NVQ)
Do you hold a current UK driving licence?
Do you have your own transport?
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GRADE
If
applicable
DATE
GAINED
Yes/No
Yes/No
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Job description
BLANK PAGE
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Crossroads Care
Job description
For Office use only
Post Title:
Equal Opportunity Ref:
Equal Opportunities Monitoring Form
All information received will be treated in strict confidence. Crossroads Care strives to be an
equal opportunities employer and has a clear policy in terms of challenging discriminatory
practices. In order to have accurate information about our performance we would be grateful if
you would complete this monitoring form and return it with your application form. It will not be
seen by the recruitment panel. If you feel that our recruitment procedure has unfairly
discriminated against your application to work with us, please take this opportunity to tell us.
Post applied for:
1
How would you describe your ethnicity?
White
Asian or Asian British
British
Bangladeshi
Irish
Indian
Any other white
background
(please specify:)
Pakistani
Any other Asian
background
(please specify:)
Black or Black British
Mixed
African
White and Black Caribbean
Caribbean
White and Black African
Any other black
background
(please specify:)
White and Asian
Any other mixed
background
(please specify:)
Chinese
Chinese
Other ethnic group
Other ethnic group
(please specify:)
If you would like to further describe your ethnicity, please do so here:
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3
Which age category do you fit into?
18 - 24 years
49 - 56 years
25 - 33 years
57 - 65 years
34 - 40 years
66 - 70 years
41 - 48 years
Over 70 years
Are you male or female?
Male
4
Female
Do you consider yourself to be a person with a disability? This includes people
with long term health conditions. If you tell us you have a disability we will make
reasonable adjustments to where you work and to your work arrangements and
at interview.
Yes
5
Job description
No
Are you a carer? A carer is someone, who, without payment, provides help and
support to a partner, child, relative, friend or neighbour, who could not manage
without their help. This could be due to age, physical or mental illness, addiction
or disability.
Yes
No
Please tell us how you heard about the job you are applying for so we can find out how successful our
advertising is
Newspaper (which one) ……………………………
Web site (which one) ………………...
Other (please give details) ………………………………………………………………………………..
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