ภาษาอังกฤษสาหรับงานพาณิ ชย์ (English for Commerce) รหัสวิชา 2000 – 1208 Name: …….……………….……….……… ………………………… Student Code: …………………………………..… ……………. Department: ……………….……………………… Unit 1 Business Conversation Exercise 1 Match the sentence on the left to the sentence with a similar meaning on the right 1.You’ve got the wrong number. a. Could you please connect me to Nathan? 2.I’d like to speak to Nathan, please. b. May I speak to Nathan, please? 3.I got the wrong number. c. Would you like me to put yo through to Nathan? 4.I’m afraid you’ve got the wrong number. d. You’ve dialed the wrong number. 5.Would you like me to connect you to Nathan? e. I’m sorry. You’ve got the wrong number. 6.Could you please put me through to Nathan? number. Exercise. 2 f. I dialed the wron Match the following sentence and phrases on the left with the Thai meaning on the right. 1. I have a room reservation in the name of Pakorn. a.) นี่เงิน 600 บาท 2. Could you repeat your name, please? เรารับเฉพาะเงินสดเท่านั้น b.) 3. How do you spell your name? นี่คือกุญแจห้องของคุณ c.) 4. A double room for 1 night. (ใช้พูดขณะที่ยื่นของให้) d.) นี่ครับ / ค่ะ 5. One moment, please. e.) กรุณารอสักครู่ 6. We accept only cash. f.) ไม่ต้องทอน 7. Here’s 600 Bath. ชื่อของคุณสะกดอย่างไร g.) 8. There you go. คืน h.) ห้องเตียงคู่สาหรับ 1 9. Keep the change กรุณาพูดชื่อของคุณอีกครั้ง i.) 10. Here is your room key. ผมจองห้องพักไว้ในชื่อปกรณ์ j.) Unit 2 Business Letters Exercise. 3 Fill in the blanks with the following question words. what whose where why who whom how 1 = อะไร 2 = ใคร (เป็นผู้กระทา) 3 = ของใคร 4 = เมื่อใด 5 = อย่างไร 6 = สิ่งไหน อันไหน 7 = ใคร (ถูกกระทา) 8 = ทาไม 9 = ที่ไหน Exercise. 4 when which Match the business notation in Column A. to their meanings in column B. (You may use a dictionary or ask your teacher to help you.) A B attn. Subject Re Carbon copy enc. Blind carbon copy Cc Postscript Bcc Attention P.S. Enclosure Ref Danai Jaidee siged the letter and Bua Chompu Typed it. DJ/bc Reference Exercise. 5 Write F for Formal if the word or phrase sounds formal and write I for Informal if the word or phrase informal. Example: F Please refer to 1.Best wishes, 6.Dear Ms. Jane 2.With reference to 7. All the best 3. Your faithfully, 8. Dear Sirs. 4.Contractions sush as can’t and wound’t 9. To whom it may concern 5. Dear Mr. Charoendumrong Unit 3 Business E-Mails 10. Love, Learning about the differences between the Internet and Intranet. Exercise. 6 Which of the following sentence are true or false? Write True or False. Example: False An intranet is exactly the same as the Internet. 1. An intranet is a private computer network. 2. An intranet can be used by computer users from around the world. 3. An intranet is used for viewing and sharing information within a company. 4. E-mails cannot be sent by intranet. 5. It’s possible to say that an intranet is a private version of the internet. Dear Mr. McGrath Thank you for your e-mail of 17 December 2012. We were pleased to hear that you are interested in our products. We have enclosed a catalogue giving details about our products and their prices. If you have any further inquiries, please feel free to contact us. Your sincerely Panudda Ruamjai Sales Manger Siam Furniture Company Limited Tel: +66(0)22110123 Fax: +66(0)22110124 E-mail: panudda_ruamjai@sf.co.th Exercise. 7 Read the example reply e-mail and circle what the following sentence are about. 1. Dear Mr. McGrath a. Satulation b. Thank you c. Mention the inquiry d. Closing 2. Thank you for your inquiry of 17 December 2012. We were pleased to hear that you are interested in our products. a. Satulation b. Thank you and mention the inquiry date c. Closing d. Complimentary closing 3. We have enclosed a catalogue giving details about our products and their prices. a. Thank you and mention the inquiry date c. Closing b. Attachment d. Complimentary closing 4. If you have any further inquiries, please feel free to contact us. a. Satulation b. Thank you and mention the inquiry date attachment c. Attachment d. Closing 5. Yours sincerely a. Satulation date attachment b. Thank you and mention the inquiry c. Attachment d. Complimentary closing Exercise. 8 Circle the one italic word that is incorrect. Then correct it. Example : This is to advised that a strict no-smoking area will start next week (a) (b) (c) (d) Correction: advise 1. Please be inform that two auditors from Ernst & Young Will come to our company on July 4. (a) (b) (c) (d) Correction: 2. This is to announce of Mr. Santi has decided to retire from his positon as CEO. (a) (b) (c) (d) Correction: 3. We are please to inform you that Mr.Narong was appointed new CEO on April 28,2013. (a) (d) (b) (c) Correction: 4. We regret to inform you that our companies is considering a reduction in the workforce. (a) (b) (c) (d) Correction: 5. Please be advised about the 2014 company outing will be held between 10-12 October. (a) (b) (c) (d) Correction: Unit 4 Miscellaneous Correspondence FAX (แฟกซ์) How far do you know about fax? Check ( / ) the true statements about fax. ………….. Fax is better than e-mail when the recipient does not have an e-mail address. …………… Sometimes, a phone number is also a fax number. ………….. To start sending a fax, we need to have an e-mail address. ………….. A fax message can contain a drawing. ………….. Blue ink is often used on a fax paper. ………….. Most fax machines can repeat dialing the fax number. ………….. Fax cannot be used when the recipient does not have a fax machine. ………….. People often write attn. or attention on the top of the fax message. REPORT (รายงาน) The following are different types of reports that you may be asked to write in the workplace. Match each type of report to its meaning. 1. Feasibility study report รายงานความคืบหน้า 2. Progress Report รายงานข้อร้องเรียน 3. Meeting report รายงานยอดขาย 4. Sales report รายงานงบประมาณ 5. Budget report รายงานอุบัติเหตุ 6. Incident report รายงานการประชุม 7. Accident report รายงานเหตุการณ์ที่เกิดขึ้น 8. Complaint report รายงานศึกษาความเป็นไปได้ Unit 5 Business Documents Meetings (การประชุม) What types of meeting do you know? Match these different type of meeting with the Thai meaning? Note that you may use a good dictionary. Example: D 1.Staff meeting การประชุมประจาสัปดาห์ A 2. Management meeting การประชุมประจาเดือน B 3. Shareholders’ meeting การประชุมฝ่ายบริหาร C 4. Weekly meeting การประชุมพนักงาน D 5. Monthly meeting การประชุมผู้ถือหุ้น E 6. Teleconference 7. Seminar F สัมมนา G การประชุมทางไกล Which of these statements refer to agendas A? Which refer to the minutes M? Example: a record or summary of a meeting. . 1. a list of things to be discussed at a meeting . 2. Attendees will be handed out before the meeting. . 3. Attendees will be handed out not long after the meeting. . A 4. What is going to happen at a meeting? . 5. What has happened during a meeting? . 6. To be use by people absent from the meeting to catch up . 7. always in the plural .