SLA (Service Level Agreement) terms for MRO Inventory with
The Mosaic Company
A. MRO Data
1. When providing a Request for Information (RFI) for an item that does not have
a known Mosaic item number, the following must be provided within 48 hours.
a. Mosaic Template with required specifications provided and/ or a
manufacturer specification sheet.
b. Manufacturer Name
c. Manufacturer Part Number
d. Supplier Part Number
e. Picture of the item
f. Drawing of the item (if applicable)
g. Current Estimated Price
h. Accurate Lead Time in calendar days
i. Stocking Location (Branch, Distribution center, etc.)
j. Quantities available on hand
k. Material Safety Data Sheet (if applicable)
 Safety Data Sheet in compliance with GHS
 MSDS items must be supplied through Item PO only
2. Assign a company contact for the MRO team
3. Respond to inquiries for quotes within 48 hours
a. If unable to reply within 48 hours with the requested information,
provide a follow up call on when the information will be available
B. Order Acknowledgement
Supplier is responsible for communicating the following upon receipt of PO:
1. Confirm you are able to meet the required date or suggest achievable date
2. Verify accuracy of supplier lead time
3. Verify accuracy of prices
4. Verify synchronized item record information
a. Description
b. Manufacturer
c. Manufacturer Part number
d. Supplier Part number
e. Unit of Measure
5. All information must be confirmed within 24 hours of receiving purchasing
order
6. Suppliers are to provide advance ship notification 24 hrs. prior to shipment
Assign a company contact for Mosaic expeditors to contact
C. Warehouse Services
1. Central receiving/ warehousing at each facility is the first point of contact for
all material receipts, unless otherwise notified.
a. All shipping documentation should be provided to warehouse
personnel for all material deliveries.
b. Any field delivers should be handled as per SOP procedure.
2. Barcoding capabilities. Shipping documentation should have barcoded:
a. Purchase order number
b. Shipping document number
c. Item number
d. Quantity
3. Supplier material kitting support:
a. Package, label, and ship items related to specific work orders
together.
 Work order number can be found on the last area of the PO line
under “WO KIT NO.”
4. All ITEM Purchase Order delivers are to be segregated from each other. Each
purchase orders item(s) are to be packaged separately with separate
documents.
D. MRO Services
1. Supplier is to stock items with sufficient inventory available to meet the
demand of the sites. Reviewed regularly to ensure optimization of inventory.
2. Provide quarterly report of Supplier stock balances
3. No restocking fees for returned items. Special order items may be an
exception, subject to mutual agreement.
4. Agree to work with Mosaic on stock buybacks as necessary
5. VMI/free issue stock support capabilities
a. Consigned- Stock that is in the possession of Mosaic and maintained
in the inventory management system, but remains the property of the
supplier until issued (used) from the respective warehouse; paid for
upon issue.
b. VMI (Vendor managed Inventory)-Goods that are re-supplied and
managed by suppliers through regularly scheduled reviews of the onsite materials; paid for upon delivery.
6. Proactive and timely communication of superseded/substitution/ obsolete
items handled through SOP
7. Proactive reporting of items not on contact
8. Proactive reporting of repeat buys that lack Mosaic item numbers
What Mosaic will provide
1. Mosaic to provide a listing of Mosaic Classification Templates specific to your
commodity with explanation of use.
2. Listing of Mosaic’s Current Catalog specific to your commodity to include the
following;
a. Mosaic’s Item number
b. Manufacturer Name
c. Manufacturer Part Number
d. Complete available description
e. Unit of Measure
3. Periodical update of Mosaic’s Current Catalog (or upon request but not more
frequently than quarterly)