Services Description
GPSoC Service Name
Vision Outcome Manager
GPSoC Service ID
INPS L3.01
Service Overview
Vision Outcomes Manager (VOM) is an powerful, innovative and locally
adaptable Healthcare information and management system that provides IT
support for clinicians and CCGs to improve clinical outcomes for the local
population. Vision outcomes manager has been used to:
 Standardise the delivery of care across GP practices and clinicians
 Improve compliance with local care policies
 Reduce the number of inappropriate referrals
 Implement locally defined care pathways to improve care management
and clinical outcomes
Simple pathway design and deployment
Pathways, with corresponding trigger criteria and data entry templates, are
designed and built, without the need for any programming effort, to specifically
meet local requirements. New pathways are automatically distributed to all GP
practices in the area from a central console.
Automatic prompts and guidance for GPs
GPs are made aware of local pathways during the patient consultation if the
patient meets the specified trigger criteria. The pathway can include
background information, risk calculators and gold standard data entry templates
based on NICE guidelines.
Intelligent pathways will lead the user and adapt as clinical data is recorded,
e.g. the ability to refer a patient can be disabled until the complete list of locally
defined referral criteria has been submitted.
Central reporting for CCGs and health boards
Vision Outcome Manager is a secure, cloud-based service. CCG or health
board staff can monitor compliance with local pathways and generate cross
practice reports detailing any aspect of a particular pathway. However, central
pathway reporting does not allow patients to be identified.
Typical uses
Pathways currently being used include:
 Ensuring locally favoured clinical dressings are used for wound care
 Making sure NHS Health Checks are completed thoroughly
 Making sure diabetic patients receive appropriate treatment
 Reducing the number of unnecessary colorectomy referrals and
identifying additional patients that should be referred
Vision Outcome Manager provides help, guidance and assistance during the GP
consultation in support of local health improvement initiatives and QOF. Vision
Outcome Manager can be configured to provide a standard data entry interface
for a community of GPs regardless of the GP clinical system utilized by the
practice. Vision Outcome Manager will support the entry of key data to the
patient record and provide easy to use reporting features that complement the
reporting facilities in the host clinical system.
The Vision Outcome Manager suite includes a standalone web based portal that
will allow non-practice healthcare professionals to review and contribute to care
pathways.
Case Studies
Not included
Support
Helpdesk support
INPS employs over 100 staff engaged in Customer Support and Service
Delivery functions supporting NHS organisations and end users in all 4 home
countries. End user support is provided by our Service Desk based in South
London. The Service Desk staffs maintain ownership of all incidents and
manage to a successful conclusion more than 600 tickets a day. End users can
report incidents via phone or web\mail channels and have access to the service
desk portal to manage their tickets.
Incident Management (including severity classification and fix times)
Formal Operating Level Agreements are in place with second line and other
technical support departments to ensure that incidents are resolved within the
agreed service level. There is a close relationship between the INPS Incident
Management and Problem Management processes to ensure effective problem
and defect management.
Dependencies
Service Availability
Availability Standard: 99.9% within Core Support hours (subject to local
arrangements)
Helpdesk Standard: During Core Support hours (subject to local arrangements)
Service Dependencies
For non INPS practices the core software needs to be installed at the practice
prior to activation of any of the Vision Outcomes Manager modules. If the
software is already installed, then the relevant module is just activated as
described below.
The core software is installed on a client workstation within a practice and/or
on the hosted GP System. The INPS Order Process instigates contact with the
GP Surgery to complete this procedure which is completed by remote
installation.
All Vision Outcome Manager modules require licencing before activation.
Licences are issued on receipt of a valid, endorsed order.
Third Party Dependencies
There are no Third party dependencies
Infrastructure Dependencies
Vision Outcomes Manager will operate with the following principal GP
systems:
 INPS Vision – LAN and AEROS hosted environment
 TPP SystmOne
 EMIS Web
The Vision Outcome Manager client is currently configured operate on the
following workstation platforms:
 Win XP SP3
 Win NT SP2
 Windows Vista
 Windows 7
 Windows 8 (planned to be tested and released)
Vision Outcomes Manager minimum workstation specification:
 Win XP SP3
 1GB HD
 1GB Ram
Local Personnel Dependencies
At the start of the order process, INPS will collect details of a named contact art
each participating practice:
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Sub-Contractor(s)
Practice Name
Practice Address
Practice Postcode
Practice Contact Name
Practice Contact Details (email and phone)
Practice current clinical system
Practice Code
CCG Name
CCG Code
BlueBay Medical Systems Ltd partner with INPS to deliver Vision Outcome
Manager.
Pricing Information
Implementation Charges
Service Charges
£50 per Practice and £650 per new template (training and implementation)
Charge Description
Unit Price (exc VAT);
EMIS/ TPP practice core module
Central Organisation Dashboard
Template (10 separate pathway forms)
Maximum charge 25+ templates
£375 per annum per
practice license charge
£1500 per annum
Comprised:
£1,000 licence and
£500 support
£50/end user/annum
£75/end user/annum
70% licence fees and
30% support fees
Exit Charges
none
Invoicing Terms
Licence – annual in advance
Support quarterly in arrears
Implementation – when complete according to an upfront milestone plan agreed
with customer
Payment Terms
30 days
Discounts
On going annual pricing capped after 25 templates
Resource Based Pricing
Training £50 per practice included in implementation charges above
Other Pricing Information
None