Adderley Green Surgery
Patient Survey
Failed Appointments
We will be conducting our annual patient survey
over the next couple of weeks.
We would be grateful if you could spare a few
minutes to complete a questionnaire.
Your feedback forms an important part in how we
develop our practice and the services that we offer.
As in our previous newsletters we have been reporting
the number of failed appointments each month:
The results will be available in reception and on the
practice website at
www.adderleygreensurgery.nhs.uk
Please don’t forget if you can’t attend please call the
practice on 01782 311266 so that we may offer your
appointment to someone else.
Adderley Green Surgery likes to keep
our patients updated with the latest News.......
May we also take this opportunity to thank all of
our patients for the continued support to our
practice. We are aware that we have had many
changes over the last couple of years to the clinical
team and more recently retirements of our long
serving members of staff in the reception team.
Our new reception staff re appreciative of your
patience during their settling in period.
You may also cancel on line if you have registered to use
this service.
Saturday Morning Opening
Don’t forget that we are still collecting feedback for
the Friends & Family Test on an ongoing basis. The
forms are available in reception and the post box is
located in reception or you to post your forms.
Feedback from the questionnaires will be made
available on the practice website and in reception
every month.
During February, 56 appointments were wasted by
patients failing to attend. This amounts to 14 hours of
wasted clinical time, the equivalent to almost two days
of surgery appointments.
Weekend & Evening Doctors
CALL 111
Don’t forget to call NHS 111 if you need assistance when the
practice is closed and it is not a life threatening emergency.
Your call will be triaged and you will be signposted to the
appropriate care pathway for you.
Patient Participation Group
We are still looking for new members to join our
patient group, or join our virtual group if you are
struggling for time to attend meetings. Ask Bev
Heath for more information.
Patient Newsletter
March 2015
We are participating in the Winter Pressures Scheme to
help alleviate the pressures on local emergency services.
The service has now been extended up until the end of
March 2015, with an additional surgery also being held
on Friday 3rd April 2015 7.30 – 11.30am.
Therefore the practice will be open every Saturday
morning for emergency appointments from
7.30am – 11.30am up until the 28th March 2015.
Consultations can either be face to face or you may wish
to seek medical advice over the telephone.
Please think about utilising this service
before making any trips to A&E or any
other Out of Hours service, unless in a
life threatening emergency.
No Smoking Day
Ovarian Cancer Awareness Month
World Kidney Day
1st – 31st March 2015
12th March 2015
Ovarian Cancer is the fifth most common cancer in women with
around 7000 new cases diagnosed in the UK each year.
Celebrated on the second Thursday in March, the mission of
World Kidney Day is to raise awareness of the importance of
our kidneys to our overall health and to reduce the frequency
and impact of kidney disease and its associated health
problems worldwide.
If you’ve been getting any of the following symptoms regularly,
you should talk to your doctor about getting tested for ovarian
cancer:
No Smoking Day 2015 takes place on Wednesday
11 March 2015.
Objectives
Stoke on Trent has a high prevalence of smoking
with 28% (ACORN: 2013) of adults smoking,
compared to the national average of 20% (ASH:
2013). It is well recognised that often smokers may
take several quit attempts before giving up for
good.
• Persistent stomach pain • Persistent bloating
• Difficulty eating or feeling full quickly
• Needing to wee more frequently
Sometimes other symptoms can also be associated with ovarian
cancer. You may get them on their own or at the same time as
those listed above. These symptoms include:
• Changes in bowel habits (e.g., diarrhoea or constipation)
• Extreme fatigue • Back pain
Many of us get symptoms like these from time to time, and
more often than not they’re down to other, non-serious
conditions. However, the symptoms of ovarian cancer are
distinct in that they are:
• Persistent (they don’t go away unlike irritable bowel
syndrome)
• Frequent (you get them for more than 12 days a month)
If you’re getting any of the above symptoms on most days
of the month it’s important to see your GP. Something
else may be causing them, but it’s best to have them
checked out
• Getting progressively worse
• New (they started in the last 12 months)
• Unusual (not normal for you
Having support from a health care professional
greatly increases the chances of quitting smoking
successfully. For further information please ask at
reception.
If you’re getting any of the above symptoms on most
days of the month it’s important to see your GP.
Something else may be causing them, but it’s best to
have them checked out
If detected early, Chronic Kidney Diseases can be treated–
thereby reducing other complications and dramatically reduce
the growing burden of deaths and disability from chronic renal
and cardiovascular disease worldwide.
This year’s theme is: I’m Proud to Be a Quitter.
Getting support from experts, as well as friends and
family, and even fellow proud Quitters is very
important. You are four times more likely to
become a proud Quitter with the support of the
Free Local Stop Smoking Service which you can
contact on 0800 085 0928. Alternatively you can
ask for a referral to our Smoking Cessation Service.
Raise awareness about our “amazing kidneys” Highlight that
diabetes and high blood pressure are key risk factors for
Chronic Kidney Disease (CKD).





Encourage systematic screening of all patients with
diabetes and hypertension for CKD.
Encourage preventive behaviour
Educate all medical professionals about their key role in
detecting and reducing the risk of CKD, particularly in
high risk populations.
Stress the important role of local and national health
authorities in controlling the CKD epidemic. Health
authorities worldwide will have to deal with high and
escalating costs if no action is taken to treat the growing
number of people with CKD. On World Kidney Day all
governments are encouraged to take action and invest in
further kidney screening.
Encourage Transplantation as a best-outcome option for
kidney failure, and the act of organ donation as a lifesaving initiative.