Tararua Aquatic Community Trust - Job Description – Aquatics Manager
JOB DESCRIPTION
AQUATICS MANAGER
1.
Division:
Tararua Aquatic Community Trust,
“the Trust” trading as AMP Wai
Splash Community Pool
Location:
35 York Street, Dannevirke, 4930
c/- PO Box 115, Dannevirke 4942
Reports to:
The Trust Chairperson or Delegated
Person
Date:
22 January 2016
Signature:
PURPOSE OF POSITION
The Aquatics Manager plays an integral part in achieving this outcome by delivering aquatic
services which exceed customer expectations and provide a quality leisure experience.
Specifically the Aquatics Manager will:
2.

Provide facility users with a clean, enjoyable and safe aquatic environment including
the application of Recreation New Zealand’s Pool Safe best practice

Encourage usage through promotion of the facility and high standards of customer
service.

Lead the Lifeguard Team in meeting customer needs promptly and courteously in
terms of information, service, access and support.

Ensure lifeguards are trained, qualified and able to deliver services to national standards.
POSITION DIMENSIONS
Total number of employees under your control:
3 to 5 Full time Equivalent Staff, including Lifeguards,
Coaching Staff. A number of staff roles are part-time or on
job share meaning up to 12 or more staff may be
employed.
Operating budget:
Oversee staff rosters and payroll authorization.
Delegation will be provided for normal operational
expenditure.
Capital budget:
To be considered by the Trust
Comments of any changes likely within 12 months: The operation of the pool facility will be reviewed over
the next 12 months including appropriate levels of delegation.
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
3.
MAJOR ACTIVITIES
Key technical tasks
Promote excellent
frontline customer
service.
Objective
Means
Direct and show
leadership in the delivery
of excellent frontline
customer service within
resources available.
Have a detailed knowledge of all services provided through
the pool in order to:
Convey accurate information to staff and customers
Promote the pool and its services to prospective customers
and cater to the needs of existing customers.
Lead staff in the delivery of best customer service within
resources available.
To interact with customers and relay feedback to the Facility
Manager, on how best to cater to customer needs.
To respond to enquires from the community, ensuring all are
dealt with promptly in a fair and friendly manner.
To provide a well
maintained
environment.
The facility is clean and ready for customers at all times.
Operation of the preventative maintenance programme.
Attend to reactive repairs and maintenance as
required.
To ensure that the pool water quality meets NZ standard
5826.
Carry out regular inspections of plant, equipment and the
working environment and keep maintenance sheets up to date.
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
Key technical tasks
Objective
Means
Lead the pool lifeguard
team.
Provide leadership to the
lifeguard team motivating
staff to excel in the
delivery of services.
Take responsibility for poolside and office supervision.
To prepare rosters for poolside staff.
Ensure the Pool Operating Procedure/Pool Safe Manual is
followed by you and other facility staff.
Effectively delegate responsibilities to lifeguard staff.
Effectively communicate to staff the tasks to be completed and
their part in achieving them.
Oversee the day to day running of the pool.
Ensure effective communication of Council policies and
activities throughout the pool.
To provide performance
management for all pool
lifeguards
Maintain positive working relationships with staff, ensuring
To complete 6 monthly and annual performance
early and effective resolution of conflict, and minimising
assessments of all pool lifeguards
opportunities for personal grievances to be taken against the
To
identify skill gaps within staff and facilitate and organise
Council.
training.
Provide leadership and guidance in line with Council
To
facilitate
professional
development opportunities for Pool
culture
and team
philosophy
Lifeguards.
Ensure adherence to human resource policies and
Provide
on-job training for staff as required.
procedures.
Ensure that first aid and life saving qualifications are up to
date and practiced.
To provide a safe
environment.
When on duty provide a
safe environment within
resources available.
Comply with the Pool Safe and Council policies regarding the
management of hazards.
Follow Pool Operating Procedure/Pool Safe Manual covering
the day to day lifeguard supervision and customer service
provided by the pool.
Lifeguard the swimming pool in accordance with Pool
Operating Procedure/Pool Safe Manual.
When necessary facilitate the delivery of the Emergency Action
Plan detailing pool procedures in every foreseeable
emergency.
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
Key technical tasks
Objective
To help develop a Strategic Plan for the facility that
links to the Council Reserves and Recreation Strategy
Development
and
Implementation
of Facility
Strategy
Implement
Pool Safe
Policies and
Procedures
Means
Be compliant with
national standards
of best practice for
swimming pools
To be an accredited pool safe site
To meet key compliance requirements of the Annual
Pool Safe Audit.
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
Key technical tasks
Objective
Means
Targeted promotion of
pools activities.
To assist with pool
promotion as necessary.
Ensure that all information given to customers
regarding services offered by the pool is both
current and accurate.
Liaise with all structured user groups to maximise
our level of service and encourage participation.
Budget Management
To assist the Facility
Manager to maintain costs
within budget
Maintain rosters for pool staff which are within the
budget provisions set for the facility.
Monitor expenditure on Chemicals, Cleaning
products and training to ensure best use of
resources is maintained.
Ensure that the Shop is well managed.
To ensure internal controls over financial
transactions are maintained.
Inform management promptly if there are
foreseen issues or changes which may affect the
delivery of services within budget.
Support the pool office.
When on duty ensure the
pool office operates
efficiently.
To ensure the procedures and standards relating
to operation of the pool office contained with in
the Pool Operating Procedure/Pool Safe Manual
are carried out to the required standard
Ensure a safe working
environment is
maintained.
To ensure compliance with
the Health and Safety in
Employment Act, ensuring
The Trust is not exposed
to unnecessary risks or
costs associated with noncompliance.
Identify and report Health & Safety hazards to the
Chairperson, and recommend actions in order to
eliminate, isolate or minimise them.
Utilise operational safety procedures consistent
with the Health and Safety in Employment Act,
and comply with safe operating practices.
Maintain a safe working area, ensuring customers
and visitors are not exposed to unnecessary risks.
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
Key technical tasks
Objective
Means
Meet policies and
legislative obligations
To ensure any statutory
obligations are discharged
in accordance with the
correct procedure and to
minimise the risk to
council of non-compliance.
Carry out any other duties that may be assigned
by The Trust.
Uphold the principle of Equal Employment
Opportunities as well as "the good employer"
principle.
Have a clear understanding of your
responsibilities under the Health and Safety
at Work Act 2015.
Participate in corporate emergency and civil
defence planning, training and operations under
the direction of the Emergency Management
Controller.
Reporting and
Management
Obligations
4.
To clearly identify
significant issues and
incidents that may
compromise the pool
operations and breach
Pool Safe Standards.
Media matters are to
referred to the
Chairperson or Trust.
To immediately contact the Chairperson or other
Trust members emergency matters.
To report monthly issues identified for Trust
decision
A monthly report in the prescribed format and
attendance at Trust meeting is required.
DELEGATED AUTHORITY AND WORKING RELATIONSHIPS
DECISIONS EXPECTED
RECOMMENDATIONS EXPECTED
Authorise purchases up to ($ to be confirmed)
INTERNAL RELATIONSHIPS
Most frequent contacts
Nature or purpose of contact
The Trust Chairperson, Deputy or as Delegated
Direct reporting line and support. To manage job
responsibilities effectively
Lifeguards
Direct reports - Provide leadership and staff
management
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
Other facility staff, including swim coaches
To assist and provide guidance
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
EXTERNAL RELATIONSHIPS
5.
Most frequent contacts
Nature or purpose of contact
Community and customers
To ensure the services and facilities meet the needs of
the community and customers
Contractors and Supplies
To facilitate effective day to day operations of the pool
NZRA and industry providers
Too keep up to date with industry trends and training
requirements
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
FORMAL QUALIFICATIONS/CERTIFICATES
Essential:
Desirable:

Current Pool Lifeguard Competency
Certificate

Current First Aid Certificate

Swimming Pool Water Treatment Certificate
Certificate in Sport and Recreation level 4 or similar
EXPERIENCE/OTHER
5.1
Essential:
Desirable:

Experience of working in a customer service
environment and team leadership role


Computer literate
Worked in an aquatic facility in a leadership
position
VALUE – RESPONSIBILITY
BEHAVIOUR
COMPETENCY
REQUIRED LEVEL
Choose a positive
attitude
Flexibility
Views things in a positive way and does not let setbacks get
them down, learning from mistakes and taking personal
accountability
Lead by example
Team leadership
Leads by example and motivates others in order to achieve
organisational goals
Take ownership
Responsibility and
accountability
Takes personal responsibility and ownership for initiating,
implementing and following through on an action
Challenge others to
do the right thing
Performance
management
Holds people accountable and ensures that others achieve
their objectives and contribute towards organisational goals
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
5.2
5.3
5.4
VALUE – INTEGRITY
BEHAVIOUR
COMPETENCY
REQUIRED LEVEL
Do what you say you
will
Personal
effectiveness
Shows commitment to achieving stated goals and takes
responsibility for getting things done
Be honest and
trustworthy
Reliability
Demonstrates high levels of integrity and can be relied upon
Show respect
Respect for others
Acknowledges people and the value of their contribution to
work, commands respect from others for their commitment
to constructive relationships
Be loyal
Personal
responsibility
Takes responsibility for getting things done in a way that
balances competing needs
VALUE – TOGETHER
BEHAVIOUR
COMPETENCY
REQUIRED LEVEL
Clarity in
communication
Communication skills
Communication is clear and concise and the receiver clearly
understands the message
Listen to understand
Listening and
responding
Hears what is spoken, accurately interprets it’s meaning and
responds in a way which conveys to the speaker that they
understand
Encourage and
support each other
Relationship building
Works to build and maintain relationships with others and is
encouraging and supportive
Seek opportunities to
work with each other
Teamwork
Co-operates and works well with others in pursuit of team
goals
Share information
Interpersonal
understanding
Seeks to understand and be understood by sharing
information with others
Show appreciation
Giving feedback
Able to give positive feedback to others and show their
appreciation to colleagues and other stakeholders, has
empathy with others
Have fun together
Having fun at work
Shows the ability to relax at work and have fun with
colleagues, whilst still maintaining a professional approach
and achieving required outcomes
VALUE – EXCELLENCE
BEHAVIOUR
COMPETENCY
REQUIRED LEVEL
Be professional
Personal orientation
Maintains a standard of professionalism appropriate to the
role, and comes across to others as knowledgeable and
competent
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ
Tararua Aquatic Community Trust - Job Description – Aquatics Manager
5.5
BEHAVIOUR
COMPETENCY
REQUIRED LEVEL
Focus on service
Customer service
Aware of and acts to meet both internal and external
customer needs
Look for success &
celebrate it
Celebrating success
The ability to seek out success and recognize it
appropriately and genuinely
Challenge processes
Constructive
challenging
Questions and challenges decisions, actions, processes and
procedures in a positive and constructive manner with the
aim of contributing to the efficiency and effectiveness of their
role and the organisation
Be innovative and
creative
Innovation
Develops or facilitates new ways of doing things that
contribute to the improvement of processes, systems or
approaches – looking beyond the obvious
Contribute to
improvement
Critical thinking
Objectively assesses and analyses information to determine
potential process improvements and solutions to problems
Take pride in our
work
Concern for quality
Consistently meets or exceeds agreed standards ensuring
attention is given to detail and delivering a high quality, right
first time service
TECHNICAL COMPETENCIES
COMPETENCY
DESCRIPTION
Community
Awareness
Bases decisions and actions on a thorough understanding of the character and culture
of the community.
Te Tiriti o Waitangi
Demonstrates a recognition of the importance of Council’s Te Tiriti o Waitangi Charter
and applies these principles to work practices
Administrative
Efficiency
Successfully manages administrative systems and functions in an efficient and
accurate manner. Understands the need for attention to detail, can prioritise workload
and use systems and resources appropriately.
Technical Literacy
Has a strong understanding of technical equipment that supports activities within
Council. Has a superior knowledge of IT packages, assists others to access information
and understands how to achieve effective processes in a timely manner.
Specialist Knowledge
Has achieved a high level of performance and specialist knowledge in the related
technical/professional area. Able to provide specialist input in a number of situations
and are regarded by other parts of the organisation as having superior knowledge in
their area.
Health and Safety
Understands the principles of working in a healthy and safe environment. Ensures
Health and Safety systems and processes are followed, and takes active steps to
ensure their own well being and the wellness of others.
Analytical Thinking
problem solving
Comprehends a situation and breaks it down into components, identifying key or
complex issues. Can interpret and link information to resolve problems
This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ