Position Description
Fairfield Parking Authority Office Manager & Board Liaison
Description
Reporting to the Fairfield Parking Authority Commissioners, the Office Manager & Board Liaison
(OMBL) will provide overarching leadership and management for the Fairfield Parking Authority
Office, its staff, and be responsible for its daily operations. The OMBL is responsible for
implementation activities to support the FPA’s Annual Strategic Plan, providing customer service
support to those having business with the FPA, and oversight of vendors/contractors. Where
necessary and at the direction of the Board, they will act as a communications conduit for the FPA
with various Fairfield Departments, other Boards and Commissions, and the State of Connecticut
Department of Transportation. As the Board’s Liaison, they will attend all meetings and present a a
Manager’s report, ensuring all agendas and minutes of minutes are compliant with the Open
Meetings Laws, and strive to ensure transparency to the Board’s operational activities.
The successful candidate must be action-orientated, energetic, seize opportunities to improve the
commuter experience, be counted on to exceed goals set, and steadfastly push self and others for
results. We offer a competitive salary, commensurate with experience, along with comprehensive
benefits and 401 (k) package.
Responsibilities:
 Issuance and renewal of parking permits for Fairfield & Southport train stations;
 Maintain a computerized permit & wait list database for Fairfield & Southport Train Stations;
 Maintain a computerized database on status of daily parking fee tickets;
 Monthly submission to the Board of revenues and expenditures;
 Lead the process for executing the annual audit plan;
 Maintain records of tenant leases and their status;
 Liaise with all stakeholders to ensure the “Voice of the Commuter Customer” is represented and
considered in all activities;
 Support the preparation of the Authority’s Annual Strategic Plan for approval by the Board and
subsequently socialized with the First Selectman and other Town Departments as necessary;
 Attend all Board meetings, ensuring agendas and minutes of meetings are compliant with the
Open Meetings Laws;
 Manage / Supervise / Train all parking authority staff;
 Develop communication plans as needed to support execution of FPA's strategic goals and
objectives and to ensure commuters and key town staff are informed of PAF activities;
 Support the development of an accountability matrix, to be inclusive of Parking Authority staff,
town departments, and State colleagues;
 Develop a Station Compliance Scorecard to measure compliance against expectations set by the
board, and report on same monthly; Define Rail station “best practice model” and benchmark
Fairfield stations against criteria of similar stations in CT;
 Identify and replicate local/regional best practice processes for implementation in Fairfield
stations;
 Research grant opportunities, submit for Board approval, and lead the grant submission process
 Execute weekly Rail station inspections;
 Provide oversight and updates to the Parking Authority Website presence;
 Such other duties and functions as may from time to time be required by the Board;
Requirements
 Experience working with Boards, Commissions, public entities and staff
 Self-directed and motivated individual, able to operate in ambiguity with changing priorities
 Must possess the leadership and communication skills to mobilize direct reports for the efficient
execution of operations
Global Business Director - OneSource Optimum
02/08/16
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Must be a diplomatic bridge-builder, who knows the value of being team player
Ability to interface with Commuter Customers effectively, and with a sense of urgency
Must be a U.S. citizen, or foreign citizen legally authorized to work in the United States
Must have access to reliable transportation
Must be willing to submit to and pass a drug test and provide documentation for any medically
required drugs, if requested
Must submit to a background check, which may include: criminal history, employment and
education verifications, Department of Motor Vehicle violations and credit checks
References required
Experience
 B.S. / B. A. preferred
 5 + years of project management experience
 Significant customer facing or customer supporting experiences
 Experience working in government, a plus
 Must be proficient with computer applications, and adept at social media
Key Competencies
Bias for Action
 Action-orientated - enjoys working hard; full of energy for challenges;
 Deliver results - can be counted on to exceed goals; a top performer; steadfastly pushes self and
others for results.
Commuter Customer focus
 Builds voice of the customer feedback into all strategies and plans. Considers impact of all
actions on current and future customers.
Composure
 Patience – tolerant with people and processes; listens and checks before acting; tries to
understand issues and data before making judgments and acting;
Leadership
 Approachability - is easy to approach and talk to; spends the extra effort to put others at ease;
can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of
others; builds rapport well; is a good listener;
 Managerial courage – provides honest feedback to the Board and staff; provides current; direct,
complete and actionable positive and corrective feedback to others;
Interpersonal Savvy
 Relates well to all kinds of people, builds appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Global Business Director - OneSource Optimum
02/08/16