Annex 2- Proposed ToT module/ Packages
Package 1: (5 days in total)
The Package 1 should consist following elements:
1) Leadership and Management Essentials
2) Personal Effectiveness
1) Within Leadership and Management Essentials
Competences covered:
 Management and Development of Staff
 Teamwork/Working with Others
 Learning and Development
Coverage
 Role of a leader
 Setting the tone and culture and role modelling competences
 Managing change: how to help employees adopt new competences, handling the
emotional impact of change, change management process model
 Performance management: setting objectives, giving balanced feedback, handling
difficult conversations and identifying development needs. Appraisal writing tips.
Managing poor performance.
 Coaching skills – GROW model or similar level
 Motivating staff: understanding motivation theory, use of praise, developing potential
and instilling confidence
 Team dynamics theory, team roles, understanding MBTI preferences
 Setting the conditions for effective team-working including civil service values
 Creating a learning culture: development planning, learning loops and continuous
improvement
2) Within Personal Effectiveness
Competences covered:
 Teamwork/Working with others
 Learning and Development
 Communication
Coverage
 Understanding change: managing your own emotions and helping others to adapt to
change
 Developing yourself: why learning is important, understanding learning styles, role of
development plans, giving and receiving feedback, taking on new responsibilities,
learning from others and using online learning opportunities
 Understanding performance appraisal: introduction to the process, setting SMART
objectives, using appraisal feedback and development plans to improve performance
and competences
 Working with others: identifying attitudes and behaviours of an effective team,
applying civil service values in teams and within the organisation. Understanding
different team roles and how they fit together
 Oral communication skills: listening, questioning, summarising and checking
understanding, building on others’ ideas
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Thinking about your audience and structuring and adapting your message to meet
their needs both orally and in writing. Quick tips for effective writing.
Materials for Package 1 need to be adopt to trainees so on the base of them they can
deliver trainings to senior managers and to those with management responsibilities
(aspect A); as well as for mid-level professional civil servants with little or no
management responsibility (aspect B)
Package 2: (4 days in total)
The Package 2 should consist following elements:
1) Leading High Performing Teams
2) Achieving Excellence
3) Effective Administration
1) Within Leading High Performing Teams
Competences covered:
 Achievement of Results
 Orientation towards Clients/stakeholders
Coverage
 How to develop operational plans
 How to create resource and budget plans and monitor spend
 Use of skills audits
 How to delegate effectively to others: clarity of tasking, empowering others to deliver,
applying situational leadership skills, monitoring and managing risk
 Using management information and targets to monitor performance and measure
effectiveness against strategic objectives
 Encouraging creativity and use of initiative by your team members
 Creating a client oriented culture: identifying client needs, setting standards of
service, ensuring client needs are met, managing complaints and using client
feedback to improve levels of service
 Identifies stakeholders, understands their needs and works effectively across team
and organisational boundaries
2) Within Achieving Excellence:
Competences covered:
 Achievement of results
 Orientation towards Clients/Stakeholders
Coverage
 Planning and organizing own tasks
 Prioritizing multiple tasks and managing others’ expectations
 Developing networks that enable you to get things done quickly
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Creating action plans that involve other stakeholders in delivery of objectives
Managing stakeholder/client relations – identifying the full range of
clients/stakeholders, understanding their needs, managing expectations, working
with them to achieve best outcomes
Using information to monitor achievement of objectives
Developing performance indicators to measure success
3) Within Effective Administration
Competences covered:
 Achievement of results
 Orientation towards clients/stakeholders
Coverage
 Organizing own work
 Managing deadlines
 When to consult your manager
 Coping with pressure
 Using initiative
 Providing excellent service to clients: attitude and behaviours, dealing with difficult
requests, meeting service delivery targets and ensuring that client’s needs are met.
Materials for Package 2 need to be adapt to trainees so on the base of them they can
deliver trainings to: senior managers and to those with management responsibilities
(element Leading High Performing Teams); mid-level professional civil servants with
little or no management responsibility (element Achieving Excellence); junior and
administrative civil servants (element Effective Administration)
Package 3: (3 days in total)
The package 3 should consist following elements:
1) Strategic Leadership
2) Policy Skills
1) Within Strategic Leadership
Competences covered:
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Strategic awareness
Problem solving and decision-making
Communication
Coverage
 Setting the vision and communicating it to employees
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Using strategic analysis tools eg PESTLE and SWOT
Making strategic choices: option generation and evaluation
Risk management
Identifying stakeholders and involving them in delivery of strategic objectives
Implementation of strategy including responding to external events and measuring
success
Identifying problems fully before acting – differentiating between cause and effect
Gathering data: openness to others’ views, breadth and depth of information
collected
Analysis and evaluation of data
Timely and evidence based decision-making, risk and review.
Communicating strategy and policy decisions to a range of audiences
Influencing skills
2) Within Policy Skills
Competences covered:
 Strategic awareness
 Problem solving and decision-making
Coverage
 Identifying problems
 Gathering and analyzing data including consulting stakeholders
 Generating solutions
 Strategic tools – PESTLE and SWOT. Option analysis
 Developing effective action plans for policy implementation
 Identifying performance indicators and measuring performance
 Writing clear and focused policy papers
Materials for Package 3 need to be adopt to trainees so on the base of them they can
deliver trainings to: senior civil servants (element Strategic Leadership); and to mid
level and more senior civil servants responsible for policy work (element Policy Skills)
Nota bene:
All of the Packages should provide the following tools:
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Best practice models on power-point
Reading/training materials, on line or in hardcopy
Developed and ready to use interactive exercises to bring theory to life
Further reading/interactive learning list
*Predicted days are only for training delivery. The Contractor in his offer in the frame
of the announced budget should envisage needed days for preparation and reporting