Theresa M. Frost
Learning & Organizational Development Manager
Irvine, California
Mobile: +1.480.297.7010 | Email: theresa@theresafrost.com| Portfolio: http://www.theresafrost.com
Summary of Qualifications
Creative professional with over 10-years instructional design experience specializing in
leadership and talent development. Experience designing, developing and implementing rolebased blended-learning solutions and innovative simulations for management, engineers, and
sales professionals. Expertise in collaborative learning, social learning technologies and modern
instructional strategies.
Instructional Tools and Capabilities
 Gamification Experience
 Technical Training & Simulations
 Blended/Social Learning Design
 Graphics/Mock Ups
 Storyboard Development
 Audio/Video Production
 LMS/SCORM compliance







Leadership Development
Change Management
Process Improvement
Needs Analysis
Curriculum Design
Virtual & Classroom Facilitation
ScrumMaster Certified
Professional Experience
Learning Manager/Social Learning Consultant, Capital Group
2014 (6 months)
o Designed innovative learning strategy using modern social learning models and
technologies.
o Led needs analysis across organization to develop learning strategy and programs to support
organizational goals and associate learning needs.
o Researched technology considerations from third party and internal capabilities.
o Managed coordination team for onsite and virtual training sessions.
Learning & Development Business Engagement Manager, Cisco Systems
2008-2013
o Managed technical and leadership programs to ensure learning objectives address business
goals defined by executive sponsors, including a strategic leadership cohort program
designed to upskill high performing global managers.
o Created blended learning role-based roadmaps that align learning solutions with
organizational vision and strategy.
o Managed and designed university social eLearning onboarding and orientation program for
college new hires.
o Managed and designed learning solutions during organizational adoption of E-commerce
transformation processes and tools.
o Managed relationships with executives to ensure learning portfolio impacts business results.
Talent Management/Business Process Consultant, California State Automobile Association
2007-2008
o IT talent development consultant for strategic curriculum planning in IT and PMO.
o Led readiness efforts during reorganization to a Resource Center matrix model, including
learning solutions for IT Risk Management and Workforce Management.
o Information architect of SharePoint 2007 sites for online performance solutions.
Senior Technical Training Consultant, Microsoft, Accenture, MSNBC.com, T-Mobile USA
2006-2007
o Consulted with Microsoft and MSNBC.com executive teams to enable unified strategies for
development and test teams.
o Developed new hire orientation solution for MSNBC.com Technology Group that included
robust multimedia and interactive learning strategies. Drove adoption strategy in Redmond
and Shanghai.
o Designed e-learning solution for T-Mobile’s customized “360” Point-of-Sale (POS) system by
collaborating with retail management, SMEs, and software development team to identify
learning objectives.
Sales and Services Global Readiness Manager, Microsoft Corporation, Redmond, WA
2001-2006
o Partnered with Microsoft product teams and field consultants to gather business and
technical requirements for new product training solutions.
o Managed instructional design process for global sales and services internal learning
solutions.
o Created learning solution design documents, functional specifications, and storyboards.
o Managed vendor relationships and vendor teams during development.
o Collaborated with LMS team to innovate instructional design utilizing SCORM capabilities.
o Envisioned and managed an automated “Curriculum Roadmap” tool which led to increased
course consumption and improved communication for internal Microsoft curricula.
o Innovated with Blended Learning within Microsoft. Presented “Robust Blended Learning”
best practices at Microsoft E-Learning Expo.
o Created consulting framework for L&D team which defined content development blueprints
for improved consultancy and rapid development.
o Collaborated with L&D teams to align ADDIE with agile development framework which
became “MSF for Readiness”.
Information Technology Regional Chair, Learning Tree University, Southern California
2000-2001
o Directly managed IT curriculum and lab program staff at three campuses.
o Managed all new course development, business development initiatives, and marketing.
o Analyzed company revenue trends within department to determine workflow, growth and
budgetary development.
o Consulted with corporate clients to market the IT training portfolio.
Instructional Design and E-Learning Strategy Consultant, Avaya, Ascolta Training, STG
1999-2000
o Consulted with clients on effective and time-saving processes for rapid development of elearning programs.
o Designed multiple localized simulations for Avaya/Lucent SAP ecommerce systems using
innovative development strategies.
o Produced functional instructional cases, storyboards, online needs assessment tools, design
documents, project plans, marketing collateral, and course prototypes, including course
flow and navigation, activities, animations, interactive assessments.
o Edited Oracle and SQL training manuals, test banks, and PowerPoint presentations for
writers and course developers under critical deadline schedule. (freelance)
E-Learning Global Education Specialist, Cisco Systems, San Jose, CA
1998-2000
o
o
o
Delivered sections of the “Field E-Learning Connection”, the flagship for John Chambers’ elearning strategy,
Managed design strategy and vendors to develop a state-of-the-art web-based training
application to train Sales and System Engineers in preparation of the AVVID (Architecture for
Voice and Video Integrated Data) product launch.
Innovated with prescriptive learning and Learning Management systems using XML and
reusable learning objects based upon Clark technical training methodology.
Department Head, High School Teacher, Technology Coordinator, California and Michigan
1992-1998
o Maintained budget and determined strategies as head of nine-course department.
o Developed courseware and instructed students in computer basics, graphic and web design
including HTML, and business writing skills applying Microsoft Office.
o Guided staff in the use of technology within their classrooms, researched current trends in
educational software and technologies, and assisted with the maintenance of 25 classroom
computers throughout the building.
Education
M.Ed Learning & Technology, Western Governors University, 2015
Corporate Executive Board HR Academy Certification, 2013
Mini-M.B.A, Florida Institute of Technology, 2012
Agile Scrum Master Certification, Scrum Alliance, 2007
B.S. Education, Central Michigan University, 1995
B.A. Sociology, Saginaw Valley State University, 1992
Professional Affiliations
International Society for Performance Improvement (ISPI)
American Society of Training and Development (ASTD)
E-Learning Guild
Professional Development
Managing Gen Y - ASTD Valley of the Sun workshop
Front-End Analysis and Return on Investment workshop with Harold D. Stolovitch
Developing and Evaluating Technical Training workshop with Ruth Clark
E-Learning by Design workshop with William Horton
Numerous Microsoft workshops including leadership development, writing secure code,
program and project management, marketing, writing personas, designing user-interfaces