WEEK 6 EVALUATION
MIT:
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Date:
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TGM:
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RTM:
_________________________________
The purpose of this evaluation is to provide the MIT with honest, specific feedback on their performance.
The MIT can use the feedback to help continue their skill development. The TGM/RTM will complete this
evaluation. The MIT should complete one as well, as a self-assessment of their performance.
PERFORMANCE RATINGS
5 = Outstanding Performance - Above expectations
4 = Above Expectation - Clearly exceeds expectations
3 = Meets Expectation - Meets all standards
2 = Below Expectations - Developmental area
1 = Unacceptable - Fails to meet requirements
Please evaluate the MIT on the following skills/attributes using the Performance Ratings listed
above. Circle the number that most accurately represents their performance and provide written
comments that are specific and behavior based to support your ratings. (Give specific
examples)
CUSTOMER INTERACTION SKILLS
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5 4 3 2 1
Initiates contact with the customer
Smiles and greets customers in a friendly, upbeat manner
Identifies and responds to unspoken customer needs
Handles customer comments quickly and efficiently
Comments: _________________________________________________________________________
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TEAM INTERACTION SKILLS
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5 4 3 2 1
Works constructively with others
Contributes to a team effort without seeking personal credit
Comments: _________________________________________________________________________
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SHIFT RUNNING SKILLS
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5 4 3 2 1
Preparation prior to shift
Mobility during shift: effective travel paths (every 15-30 min)
Prioritizes well
Awareness & Execution: identifies issues/corrects quickly and effectively
Comments: _________________________________________________________________________
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PROBLEM SOLVING SKILLS
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5 4 3 2 1
Correctly identifies root cause of problem
Thinks of possible solutions/selects the best solution
Creates a plan to solve the problem and executes
Comments: _________________________________________________________________________
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LEADERSHIP SKILLS
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5 4 3 2 1
Motivates associates to perform to Panera Bread standards
Delegates effectively
Leads by example
Demonstrates an impact & influence on the team
Comments: _________________________________________________________________________
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COMMUNICATION SKILLS
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5 4 3 2 1
Ability and willingness to provide information that is clear, specific and
concise through verbal and written communication
Listens effectively
Takes opportunities to “coach” associates during shift
Comments: _________________________________________________________________________
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PLANNING/ORGANIZATION SKILLS
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5 4 3 2 1
Assignments organized, completed properly in a timely manner
Consistently on time for scheduled shifts
Uses time wisely
Comments: _________________________________________________________________________
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STRESS TOLERANCE
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5 4 3 2 1
Ability to perform tasks accurately and consistently under pressure when
faced with stressful situations (i.e. high volume and inadequate staffing)
Comments: _________________________________________________________________________
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SENSE of URGENCY/ENERGY
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5 4 3 2 1
Willingness and ability to work hard and to put in long hours while
remaining active, consistently productive and enthusiastic
Shows urgency toward opening on time/line checks, etc. – getting tasks
accomplished in a timely manner
Comments: _________________________________________________________________________
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PROFESSIONALISM
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Adheres to the established dress code
5 4 3 2 1
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Acts in an appropriate manner at all times
Represents Panera Bread well
Comments: _________________________________________________________________________
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LEARN FROM MISTAKES
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5 4 3 2 1
Ability to use constructive comments to his/her advantage versus
becoming defensive
Demonstrating an ability to learn from his/her mistakes and change behaviors
Comments: _________________________________________________________________________
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INITIATIVE
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5 4 3 2 1
Demonstrates ability and willingness to “jump in” when appropriate
Does not wait for direction
Comments: _________________________________________________________________________
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JUDGEMENT
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5 4 3 2 1
Demonstrates a feel for what fits and doesn’t fit, what’s right and wrong, what makes sense
and doesn’t
Keeps a level head; practical
Comments: _________________________________________________________________________
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SKILLS
In this section, please evaluate the MIT’s knowledge and ability to perform these tasks by
utilizing the boxes marked below expectations (B), meets expectations (M) and exceeds
expectations (E). Provide comments to support your ratings if appropriate.
Skill Area
B
M
E
Comments
Cash Handling
Opening Routine
Closing Routine
Labor Management
Pan Up
BOH Computer
Bakery Case
Management
Top 3 Strengths
Top 3 Development Opportunities
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MIT:
_________________________________
Date:
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TGM:
_________________________________
RTM:
_________________________________