Resource Directory
September 2013
District 42
Howell County
Oregon County
Ozark County
INTRODUCTION
The Masonic Home of Missouri is committed to providing the best possible
services to the Fraternity that will benefit you, your family, as well as your community.
The Masonic Home of Missouri is pleased to present this Directory which was
developed by the Masonic Home of Missouri’s Social Services Caseworker. In this
Resource Directory, you will find helpful information regarding social services in your
community, by agency, organization or business (see disclaimer). Each service or
resource is divided by Masonic Districts and Counties for your convenience.
Please use this information for yourself, a loved one or a friend. If you have any
questions regarding this Directory or the Masonic Home of Missouri’s programs,
please contact the Corporate Office at 1-800-434-9804 or 1-573-814-4663.
DISCLAIMER
The Masonic Home of Missouri does not accept responsibility for errors, omissions, or quality of services
provided by the agencies, organizations or businesses listed in this directory.
IMPORTANT TELEPHONE NUMBERS
ADA Project............................................................................................................. 800-514-0301
Adult & Elder Abuse and Neglect Hotline ........................................................ 800-392-0210
All Emergencies-Medical, Fire, Police ................................................................................... 911
Alzheimer’s Disease and Related Disorders ................................................... 800-272-3900
American Cancer Society ..................................................................................... 800-227-2345
American Council of the Blind ........................................................................... 800-424-8666
American Diabetes Association ......................................................................... 800-343-2383
American Heart Association ............................................................................... 800-242-8721
Arthritis Foundation ............................................................................................. 800-406-2491
Attorney General (Consumer Fraud) ................................................................. 800-392-8222
Better Hearing Institute........................................................................................ 800-327-9355
Child Abuse Hotline .............................................................................................. 800-392-3738
Dept. of Health and Senior Services Information & Assistance Hotline .. 800-235-5503
Dept. of Mental Health ......................................................................................... 573-751-4122
Dept. of Veteran Affairs-Benefits Information ............................................... 800-827-1000
Hearing Aid Help Line .......................................................................................... 800-521-5247
Home Health Agency Hot Line ........................................................................... 800-345-1453
IRS Tax Information .............................................................................................. 800-829-1040
Medicare Assistance/CLAIMS Program ............................................................ 800-390-3330
Missouri Bar Lawyer Referral Service ............................................................... 573-636-3635
Missouri Department of Insurance ................................................................... 800-726-7390
Missouri Department of Revenue ...................................................................... 573-751-4450
Missouri Department of Social Services ........................................................... 800-735-2466
National Kidney Foundation ............................................................................... 800-622-9010
Poison Control ........................................................................................................ 800-222-1222
District 42
TABLE OF CONTENTS
Alphabetical by Organization
Pages
Alzheimer’s Association, Southwest Chapter
Howell, Oregon, Ozark Counties ........................................................................... 1, 2
American Red Cross
Howell, Oregon, Ozark Counties ............................................................................... 3
County Health Department
Howell County........................................................................................................ 4, 5
Oregon County ........................................................................................................... 6
Ozark County ............................................................................................................. 7
Department of Social Services
Howell, Oregon, Ozark Counties ......................................................................... 8-10
Experience Works, Inc. Senior Employment
Howell, Oregon, Ozark Counties .......................................................................11, 12
Governor’s Council on Disability
Howell, Oregon, Ozark Counties ............................................................................. 13
Legal Services of Southern Missouri (LSSM)
Howell, Oregon, Ozark Counties ............................................................................. 14
Long Term Care Ombudsman Program
Howell, Oregon, Ozark Counties ............................................................................. 15
Masonic Home of Missouri
Howell, Oregon, Ozark Counties ....................................................................... 16-20
Missouri Division of Workforce Development
Howell, Oregon, Ozark Counties .......................................................................21, 22
Missouri Protection and Advocacy Services
Howell, Oregon, Ozark Counties ............................................................................. 23
Missouri Veterans Commission
Howell, Oregon, Ozark Counties ............................................................................. 24
OATS, Inc. Transportation
Ozark County ........................................................................................................... 25
Ozark Independent Living
Howell, Oregon, Ozark Counties ............................................................................. 26
Salvation Army
Howell, Oregon, Ozark Counties ............................................................................. 27
Smart911
Howell, Oregon, Ozark Counties .......................................................................28, 29
Social Security Administration
Howell, Oregon, Ozark Counties .......................................................................30, 31
Southwest Missouri Office on Aging (SWMOA)
Howell, Oregon, Ozark Counties ....................................................................... 32-34
Southeast Missouri Transportation System, Inc. (SMTS)
Howell, Oregon Counties......................................................................................... 35
Subsidized Housing/Rental Assistance
Howell, Oregon, Ozark Counties ............................................................................. 36
USDA Rural Development
Howell, Oregon, Ozark Counties .......................................................................37, 38
Wolfner Talking Book and Braille Library
Howell, Oregon, Ozark Counties .......................................................................39, 40
DISTRICT 42
Alzheimer’s Association - Southwest MO Chapter
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
1630 W. Elfindale
Springfield, MO 65807
800-272-3900
FAX: (417) 886-0337
http://www.alz.org/swmo/index.asp
Services/Programs:
 Helpline – Available 24 hours per day, 7 days per week, the Helpline is a telephone
assistance service that provides information, supportive services and referral to
specific Association programs and/or community resources.
 Respite Care Assistance – Respite care gives the caregiver time for rest, recreation and
personal errands as well as time to rejuvenate their mind and heart.
 Respite:
o Reimbursement to the primary caregiver for some of the expense of Respite
Care. This care can be provided through home health, adult day care centers or
an independent in-home caregiver. The primary caregiver is responsible for the
selection and full payment of respite care services.
o A maximum of $500 is allowed per grant period. This amount is based on
available funding and may change without prior notice.
 Safe Return – A nationwide, community-based safety net designed to help register and
identify individuals who are memory impaired due to Alzheimer’s Disease or a related
disorder. A 24-hour toll-free 800 line enables police and private citizens to return
wanderers to their homes. Some registration scholarships are available.
 Family Matters Seminars – Designed to benefit family caregivers. Provided are
professional speakers who address various issues that are of great concern to
caregivers.
 Family Support Groups – Discussion groups for family caregivers and friends who
meet regularly in community settings facilitated by a family caregiver and/or
professionals with emphasis on peer support.
1
Alzheimer’s Association, Southwest MO Chapter Continued,
 Newsletter – The newsletter is distributed free of charge to those on the mailing list.
In contains current research news, caregiving information, program and service
updates, legal and medical news, volunteer and special event information.
 Resource Library – Provides a multi-media reference library and free literature for
family caregivers, students, professionals and other interested persons.
 Advocacy – The Chapter’s staff and volunteers continually keep congressional and
state lawmakers informed about the legal and financial issues that are affecting
Alzheimer’s patients and their families.
 Volunteer Opportunities
2
American Red Cross
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
Greater Ozarks Chapter
1545 N. West Bypass
Springfield, MO 65803
(417) 832-9500
1-866-206-0256
FAX: (417) 866-3649
Services/Programs:
 Disaster Services – Learn how the Red Cross responds to disasters and what you can
do to protect yourself, your family and your property.
 Health and Safety – Red Cross training programs include First Aid and CPR,
lifeguarding, HIV/AIDS education and much more.
 Military Services – Emergency communications, financial assistance and counseling
services for active military, their families and veterans.
 Youth Services – Meaningful opportunities for training, community service and peerto-peer education for teens.
 International Services – Holocaust and war victims tracing and other international
humanitarian services.
 Lifesaver Award – Recognizing local citizens who prepared themselves to respond in
an emergency situation and actually saved a life.
 Blood Services – Giving blood saves lives. Learn how and where you can donate.
 Ready Rating – A comprehensive membership program to help businesses,
organizations and schools improve their emergency preparedness.
3
County Health Department
HOWELL COUNTY
180 S. Kentucky St.
West Plains, MO 65775
(417) 256-7078
FAX: (417) 256-1179
gillic@lpha.mopublic.org
http://howellcountyhealthdept.com
Services Offered:
 Breast and Cervical Cancer Screening
o Breast Screening
o Clinical Breast Screening
o Mammograms
o Repeat Mammogram
o Repeat Clinical Breast Exam
o Cervical Screening
o Repeat PAP and Pelvic Exam
 Health Education and Chronic Disease Prevention
 Communicable Diseases
o Prevention/Education
 Speakers and programming are available to organizations, work sites, day care
centers, etc
o Reporting/Disease Tracking
 Reporting communicable, environmental and occupational diseases is required
of all laboratories, physicians, hospitals, clinics, or other public/private
institutions. In accordance with Chapter 19, CSR 20-20.010 diseases are to be
reported to our agency, your local health department. Category I diseases or
findings shall be reported to the local health department within twenty-four (24)
hours of first knowledge or suspicion
 Category II diseases or finding shall be reported to the local health department
within three (3) days of the first knowledge or suspicion
 Environmental Public Health
o Food sanitation & protection and inspection (Restaurant/Food Establishments);
Sewage Treatment Complaint/Inspection; Solid Waste Disposal; Daycare
Licensing Inspection; Lodging Sanitation; Institutional Sanitation; Community
Environmental Sanitation; Water Supply Evaluation; General Vector Control;
Occupational Health; Consumer Product Safety; Fire Safety (Lodging); Risk
Assessment; Recreational Waters; Building Related Illnesses; and Epidemiological
Investigation
4
County Health Department Continued,
o Howell County Health Department also provides for food safety training to include
the "ServSafe" FMP (Food Management Protection) course
 Family planning
o Family Planning Services, Pregnancy Testing, PAP Test, Physical examination by
a physician or nurse practitioner, Education follow-up, Referrals and Birth Control
Supplies
 Immunizations
 Vital Records
o Birth Certificates - $15.00 each copy
o Death Certificates - The fee is $13.00 for the first copy and $10.00 for each
additional copy issued in the same visit. Death certificates can be issued for anyone
who died after 1980
 Women, Infants and Children (WIC)
o WIC (Women, infants, and children) is a federally funded program designed to
help mothers and young children eat well and stay healthy
o Eligibility
 Women who are pregnant, breastfeeding, or whose pregnancy recently ended
 Infants under 12 months old
 Children under 5 years of age
 Must meet income guidelines
o Nutrition education and guidance
o Health screenings which include height/weight and BMI (Body Mass Index)
charting as well as hemoglobin testing
o Breastfeeding education and support
o Issuance of vouchers/checks to purchase nutritious foods at local grocery stores to
supplement your diet. Some of these foods are milk, cheese, infant formula, ironfortified cereal, eggs, beans, and peanut butter
o Referrals for health care
5
County Health Department
OREGON COUNTY
4 Market Street
P.O. Box 189
Alton, MO 65604
(417) 778-7450 or (417) 778-7736
FAX: (417) 778-6826
russes@lpha.mopublic.org
Services Offered:
 BCCCP
 CPR
 Family Planning
 Health Education
 Immunization
 STD screening & treatment (on-site)
 WIC
6
County Health Department
OZARK COUNTY
304 Third Street
P.O. Box 180
Gainesville, MO 65655
(417) 679-3334 or (417) 679-4222
FAX: (417) 679-3828
suterr@lpha.mopublic.org
www.ocph.org
Services Offered:
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Adult Immunizations, Traveling Vaccines, Flu Vaccine, HPV vaccine, Shingles
Vaccine, Tetanus Boosters
Asthma
Child Care Consultation
Chronic Disease
Community Resource
Communicable Disease
Environmental Sanitation
Health Education
Homemaker Chores, Personal Care
Lead Testing
Public Speaking
Ready In 3
o Emergency Preparedness
RN Meds
Supporting Parents
Vital Statistics
o Birth Certificate - $15.00 per copy
o Death Certificate - $13.00 for first copy, $10.00 for each additional copy at the
same visit.
Women, Infants and Children (WIC)
o WIC is the Special Supplemental Nutrition Program for Women, Infants and
Children. WIC provides foods that are especially important during pregnancy and
growth. WIC is for lower to moderate income families, but is not a welfare
program. WIC is a nutrition education program that many working families can
qualify for
STD Screening
o Ozark County Health Department has testing available for HIV, syphilis, gonorrhea
and chlamydia.
7
Department of Social Services
Children’s Division and Income Maintenance &
Self Sufficiency Programs
HOWELL COUNTY
3415 Division Dr.
West Plains, MO 65775
(417) 256-7121
FAX: (417) 256-3473
OREGON COUNTY
Hwy 19 South
HC 64, Box 125
Alton, MO 65606
(417) 778-7251
FAX: (417) 778-6773
OZARK COUNTY
Hwy 160 West
P.O. Box 717
Gainesville, MO 65655
(417) 679-4616
FAX: (417) 679-3103
Services/Programs:
www.dss.mo.gov
 Children’s Division
o Adoption services, activities
o Career Foster Parent Program
o Child abuse and neglect hotline: 1-800-392-3738
o Child care, early childhood services
 Family Support Division
o Child support enforcement
o Income maintenance & self sufficiency programs
 Food stamps
 Food distribution programs
 Temporary assistance – provides assistance to needy families with
children so they can be cared for in their own home and to reduce
dependency by promoting job preparation, work and marriage.
8
Department of Social Services Continued,
 MO HealthNet
 Uninsured women’s health services
 Supplemental nursing care – provides monthly cash benefits. An
eligible adult living in a licensed nursing facility and found medically
eligible may receive a maximum of $390. If not found medically
eligible while living in a nursing facility, or if living in a licensed
assisted living or residential care facility II, an eligible adult may receive
a maximum of $292 monthly. If living in a licensed residential care
facility the maximum is $156. Persons eligible for these case benefits
also receive a $30 personal needs monthly allowance. This benefit is
paid directly to the nursing facility for nursing care charges above the
amount the resident is expected to pay.
 Home and Community Based Program – assistance providing
homemaker chore or respite care services. No direct cash benefit.
 Prevention of Spousal Impoverishment – (Division of Assets) – when a
married person enters a nursing facility, a special provision may help
protect some of the couple’s resources for the spouse who is not in a
nursing facility.
 Supplemental Aid to the Blind – eligible individuals receive a monthly
cash grant up to $651, as well as MO HealthNet coverage.
 Supplemental Security Income (SSI) – assistance to the aged, blind and
disabled. Income guideline applies.
 Qualified Medicare Beneficiary (QMB) – for persons enrolled in
Medicare Part A (hospital insurance) whose income and resources are
within the program guidelines. This program will provide payment of
Medicare premiums and coinsurance and for deductibles for Medicare
covered services.
 Specified Low Income Medicare Beneficiary (SLMB) – provides
payment of Medicare Part B premiums to individuals who would be
eligible for this program.
o Rehabilitation Services for the Blind
 Creates opportunities for eligible blind and visually impaired persons in
order that they may attain personal and vocational services.
 Provides services to people with varying degrees of visual impairment,
ranging from those who cannot read regular print to those who are totally
blind.
 Vocational Rehabilitation – Eligible individuals are provided with
services needed to enter, remain in or return to suitable employment.
Services include:
 Diagnosis and evaluation
 Counseling and guidance
 Physical or mental restoration
 Training – including college or university, technical or trade
9
Department of Social Services Continued,
 Job development and job placement
 Rehabilitation engineering
 Follow-up Services
 Assistive Technology – Information, tips and resources for computer
assistive technology for blind and visually impaired computer users.
 Independent Living Rehabilitation – assists blind and visually impaired
persons so they can function independently in their homes and
communities.
 Older Blind Services – Free rehabilitation services in the home.
o Transition Services – provides services to help high school students prepare for
the transition from school to either post-secondary education or work.
o Business Enterprise Program – Self employment opportunities are provided to
legally blind persons. The program includes vending facility operations in
public buildings, in private industry and in roadside rest areas of the interstate
highway system.
o Prevention of Blindness – Diagnostic services and needed eye care are provided
to medically indigent persons in order to prevent blindness. Vision screening
and glaucoma testing clinics are provided for early detection of eye pathology
that could lead to blindness.
o Low Income Home Energy Assistance Program – Provides financial assistance
to help pay heating bills during the months of October through March.
10
Experience Works, Inc. Senior Employment
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
P.O. Box 414
Buffalo, MO 65622-0414
(417) 345-2797
FAX: (417) 345-2998
1-800-368-7569
www.experienceworks.org
Experience Works helps low-income seniors, with multiple barriers to employment, get the
training they need to find good jobs in their local communities.
Services/Programs:
 Senior Community Service Employment Program (SCSEP)
o This program, funded under Title V of the Older Americans Act as well as state
and local grants, enables us to help thousands of low-income individuals, age
55 and older, throughout the United States.
o Through this program, seniors benefit from training, counseling, and
community service assignments at faith-based and community organizations in
their communities, prior to transitioning into the workforce.
o Participants are placed at eligible host agencies (primarily at faith-based and
community organizations) for which they are paid the minimum wage for an
average of 20 hours per week. A host agency is either a private nonprofit
organization (other than a political party) that is tax exempt under section
501(c) (3) of the Internal Revenue code of 1954, or a public agency operated by
a unit of government.
o Thirty-eight percent of Experience Work's SCSEP participants found permanent
jobs, notably as teachers' aides, emergency dispatchers, care providers, and
clerical assistants.
o Develop new skills and upgrade existing skills.
o Understand safe work practices and healthful work environments.
o Learn effective job search skills and develop good work habits.
o Annual family income must not be more than 125% of the established federal
poverty income guidelines.
o Be eligible to work in the United States.
o Be currently unemployed.
11
Experience Works, Inc. Senior Employment continued,
 JobReady Assessment Tool and Job Search system
o The JobReady Assessment System can empower you to open doors to new
career options and to find new job opportunities. JobReady will:
 Provide you with informed choices regarding your employment interests
 Assess your interests, personal characteristics, and skills
 Match you to a personalized list of job options based on your assessment
results
 Allow you to access the system as many times as you wish
 Allow you to look for a job match without completing a minimum
number of assessments
 Allow you to browse job openings by categories in your community
 Experience Works for Older Veterans
o Will serve honorably discharged veterans, age 50 and older, who need
assistance in getting a job.
o Veterans will receive intensive job training, job development and placement
services customized for older job seekers so that they can successfully compete
for employment.
12
Governor’s Council on Disability
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
Truman State Office Building
301 West High St., Room 250-A
P.O. Box 1668
Jefferson City, MO 65102
800-877-8249
http://www.gcd.oa.mo.gov/
Services/Programs:
 Assists disabled with re-entry into the workforce and addressing all of the barriers to
employment and full participation in community life.
 Educational Programming – Provides educational programming on disability rights and
disability awareness.
 Technical Assistance – Provides technical assistance to any Missourian interested in
learning more about the legal universe of disability rights.
 Disability Rights – Works with the legislature to ensure that proposed laws respect the
rights of persons with disabilities. Works with national and state governmental
agencies to ensure that their rulemaking is sensitive to the needs and rights of persons
with disabilities
 Free Publications – Offers a variety of free publications dealing with disability
awareness and disability rights.
 Bridges – A newsletter for people with and without disabilities to provide Missourian
information and disability resources. Bridges is published 4 times a year.
 Directory Resources for Missourian with Disabilities – A manual of disability related
organizations, agencies and services published every other year.
 Legislative Update – A newsletter published weekly during the legislative session to
follow the progress of all disability related legislation in the state general assembly.
13
Legal Services of Southern Missouri - LSSM
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
809 N. Campbell Ave.
Springfield, MO 65802
(417) 881-0533
1-800-444-4863
FAX: (417) 881-2159
www.lssm.org
Legal Services of Southern Missouri (LSMO) assists clients with critical legal problems.
Cases are prioritized due to the limited resources of LSMO to: protection of victims in
spouse and child abuse cases; protection of individuals and families from illegal conviction or
foreclosures; subsistence income protection; protection of elderly’s income and household
assets; and, protection of incompetents in guardianship practices.
Services/Programs:
 Provides representation in civil matters
 Outreach
 Community Education
 Coordinates work with other local agencies and groups
 LSMO never charges a fee. Clients may have to pay some court costs.
 Eligibility Criteria: Income eligibility guidelines, the client must meet 125% of the
Federal poverty guidelines, case acceptance priority plan of legal aid, client must live
in the service area and the client’s legal problem must have legal merit.
14
Long Term Care Ombudsman Program
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
Council of Churches of the Ozarks
627 N. Glenstone
P.O. Box 3947 G. S.
Springfield, MO 65808
(417) 862-3598
FAX: (417) 862-2129
www.ccozarks.org
Services:
 Missouri ombudsman program consists of volunteers serving residents of nursing
homes and residential care facilities to provide support and assistance with any
problems or complaints. Complaints concerning abuse, neglect and financial
exploitation should be reported first to the Missouri Division of Senior Services Elder
Abuse Hotline, 800-392-0210. Individual volunteers are recruited by Area Agencies on
Aging (AAAs) or their service providers. Following screening and training, the
volunteer is assigned to a facility that has agreed to participate in the program. The
ombudsman receives orientation to the facility and its procedures, prior to making
regular contact with the residents.
 Ombudsman volunteers are special. They are asked to make a significant commitment
to the program, not only in terms of pre-placement and on-going in-service training but
through weekly contact with residents, reporting and travel.
15
Masonic Home of Missouri
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
6033 Masonic Dr., Suite A
Columbia, MO 65202
(800) 434-9804
(573) 814-4663
Fax: (573) 814-4660
www.mohome.org
Services/Programs:
 Outreach Programs
o Long Term Financial Assistance – The Masonic Home of Missouri is able to
provide eligible senior adults with financial assistance to remain in their homes,
apartments, independent living facilities, and assisted living facilities. Some
applicants qualify for this long-term assistance each month, while others only
need assistance with individual payments, such as medical bills, hearing aids or
dental work.
o Short Term Financial Assistance – The Outreach Program is also able to
provide short-term assistance to eligible adults who are experiencing
unforeseen hardship. The short- term assistance program is designed to help
individuals while they are helping themselves out of difficult situations. For
example, short-term assistance may help members experiencing medical
emergencies and temporary unemployment.
o Age and length of membership guidelines:
 Member prior to the age of Forty (40) must have been in continuous
good standing for five (5) years prior to application.
 Member between the ages of Forty (40) and Forty-Nine (49) years,
inclusive, must have been in continuous good standing for at least ten
(10) years prior to application.
 Member between the ages of Fifty (50) and Fifty-Nine (59) years,
inclusive, must have been in continue our good standing for at least
fifteen (15) years prior to application.
 Member at or subsequent to attaining the age of Sixty (60) years must
have been in continuous good standing for at least twenty (20) years
prior to application.
o Children’s’ Outreach - provides financial assistance to legal dependents of
Missouri Master Masons or Missouri female members of the Order of the
Eastern Star. Assistance provided through this program may help with medical
16
Masonic Home of Missouri Continued,
care and services such as dental, hearing, vision, therapy and equipment. This
program alleviates the financial strain on parents who may have health
insurance, but are struggling to afford co-payments and other medical expenses
not covered by insurance. The flexibility of the Children's Outreach Program
makes it possible for parents to seek services in their own communities.
 Applying for assistance: The parents or legal guardians of the child
should make application on the child's behalf. Once an applicant's
information is received, the Outreach staff will contact the guardian to
obtain additional information. All inquiries are given prompt attention.
Age & Length of Membership is reviewed on all applicants.
 Eligibility Requirements:
 Legal dependent(s) of Missouri Master Masons or female
members of the Order of the Eastern Star.
 Master Mason or Eastern Star member must be in good standing
at time of the application.
 Age and Length of Membership guidelines
 Guardian of applicant must demonstrate a financial need
 Age & Length of Membership Guidelines (Subject to approval by Board
of Directors):
 Legal dependent (s) up to 21 years of age of Master Masons or
female members of the Order of the Eastern Star who are in good
standing in Missouri Lodge/Chapter and have a minimum of two
years of continuous good standing prior to application.
 Legal dependent (s) of Mater Masons or female members of the
Order of the Eastern Star over the of 21 who are physically or
mentally disabled.
o Creating A Partnership
 Individual child/children - Lodges and Chapters can work within their
community to identify a child or children in need (i.e. through schools or
local community organizations/families). Assistance can help to provide
clothing, basic school supplies, coats, shoes, hats and gloves, hygiene
items, eye glasses, dental work etc.
 Project-Based - Lodges and Chapters can identify projects within their
communities through charitable or other non-profit organizations, such
as schools. Recipients of the CAP Project-Based funds must be a 501 (c)
(3) public charitable organizations, as defined by the IRS, or public
entities such as school districts. An example of a project that may qualify
is the backpack food program found in communities statewide.
(Matching funds must go toward the purchase of a specific item(s). The
Masonic Home will not match funds for general operating expenses.)
17
Masonic Home of Missouri Continued,
o Masonic Family Cares - The Masonic Family Cares is a new program that will
help facilitate connections between lodges, chapters and youth organizations
and the Masonic brothers and sisters in their communities. Interested
lodges/chapters can contact the masonic Home to inquire abut establishing
relationships with Masonic brothers, widows or O.E.S. members in their area
who would enjoy visiting with a fellow Masonic member. This program is a
great opportunity to connect with those members within your communities who
might not be able to attend Lodge, or a widow who would benefit from seeing a
friendly face. If your lodge is already participating and doing these great works
within your community, please share your stories with us. Contact Rhonda
Lightfoot, Membership Relations Specialist, at 800-434-9804, or email her
about how your Lodge is making a difference. If you are trying to find ways to
reach out to those members amongst you, please contact Chantana Irvin,
Masonic Family Cares Coordinator at 800-434-9804, or
email cirvin@mohome.org.
o Social Services - The Masonic Home of Missouri provides updated Resource
Directories (biannually) to each Masonic Lodge. These resource directories
provide information on available social services, specific to each county. Our
Social Services Department maintains up-to-date information regarding
programs and services throughout the state and can provide you with this
information should you need it.
o Widow’s Program - The Masonic Home of Missouri’s Outreach Programs
provide widows with information regarding our programs and services. In an
effort to inform our brethren’s widows about our programs and services, we
hold luncheons throughout the State. At these luncheons, the Masonic Home
honors our ladies with a pin recognizing them as Masonic widows. We are
currently making plans for holding luncheons in your area and would be
honored if you would wear your pin to them. Please be looking for more
information about where these luncheons will be held or visit this page to find
out about our programs and visits. A postcard has also been included in the
mailing that can be returned to us, if you are interested in learning more about
our Outreach Programs, need services or would like to refer someone for
assistance.
o Financial Counseling - The Financial Counseling Program will begin working
with Master Masons, the wife or widow of a Master Mason, and female
members of the Order of the Eastern Star who have applied for or are receiving
assistance through the Masonic Home’s Financial Assistance Programs. Unlike
the Financial Assistance Programs, the Financial Counseling Program does not
have Age & Length of Membership guidelines. The Financial Counseling
Program was born from the growing need for short-term assistance for younger
members, realizing that by helping members to organize their finances and set
18
Masonic Home of Missouri Continued,
financial goals, they would not need financial assistance in the future. They
would be prepared should their financial situation unexpectedly change again.
For those members who are referred to the Financial Counseling Program after
having applied for short-term financial assistance, the program will focus
mainly on: budgeting, prioritizing payment of expenses and debt, lowering
variable expenses, identifying and eliminating unnecessary expenses,
determining solvency, Net Worth, and Basic Liquidity, assisting in creating
financial goals and creating a plan to obtain those goals, and referral to other
financial services that the Home cannot provide (such as debt consolidation and
bankruptcy). The Financial Counseling Program will also be beneficial for
those applicants applying for long-term financial assistance. These clients are
Masonic widows, elderly Master Masons, and elderly female OES members.
Financial Counseling will focus on budgeting, understanding Medicaid
eligibility rules, referral to other services that they might qualify for (such as
Mo HealthNet, VA benefits, etc.), and other financial services the Home cannot
provide (such as investment services, estate planning, retirement strategies,
etc.). Financial Counseling will help them to organize their finances and create
a budget, with the goal of helping them to continue living independently. This
will also be helpful for older couples, widows, Master Masons, and female OES
members who are planning to make major changes to their lifestyles, such as
moving to an Assisted Living Facility. Financial Counseling can assist them in
determining if their income and assets are adequate for the move, how the move
will change their expenses and monthly budget, and assist them in identifying
additional potential income sources.
o Truman Club - The Truman Club recognizes those individuals and couples
who support the Masonic Home and its programs through on-going annual
giving. With the support of Truman Club members, we are able to transform the
Masonic tenets into reality for our fraternal brothers and sisters in need across
the state.
 Annual Membership - to be eligible for annual membership in the
Truman Club, a donor must give at least $100 in tax-deductible
donations during the calendar year. Annual memberships are renewable
on January 1st each year. Benefits of annual Truman Club membership
include:
 Welcome Packet
 Membership Pin
 Invitation to annual Truman Club Dinner
 Special mailings and advance registration for events
 Annual membership gift
o Special Events – Annual Leaves of Autumn golf outing
19
Masonic Home of Missouri Continued,
o Museum - The Masonic Home and Grand Lodge of Missouri are thrilled to
announce the Grand Opening of Missouri’s first Masonic Museum to the public
on February 25, 2008, preceded by previews for members, distinguished guests
and press. The exhibit incorporates 5 themed galleries, each gallery
representing a leader a particular quality. The first gallery titled “Pathmakers
and Patriots” highlights the impact Meriwether Lewis and William Clark had
on the early period in Missouri and how they became involved in the Masonic
fraternity. The second gallery titled “Living Well” focuses on Laura Ingalls
Wilder, her involvement with the Order of the Eastern Star and how music and
education are valued in Masonry and at the Masonic Home. The third gallery
themed “Generosity” depicts Jacob Lampert, Past Grand Master, and other
Masons and Masonic groups who have provided generous support to the
Masonic Home. The fourth gallery depicts “Leadership” centering on President
and Past Grand Master Harry S Truman and how democratic methods guide
lodges. The Fifth theme titled “Everyman” is a rotating exhibition gallery. In it
Masonic lodges and Eastern Star Chapters will have the opportunity to share
individual history and symbols used within the Lodges and Chapters over the
years. Admission is FREE. Self-guided tours are available during normal
business hours (weekdays 8:00a.m. to 4:30p.m.). Other viewing times available
by appointment.
20
Missouri Division of Workforce Development
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
3417 Division Dr., Ste. 1
West Plains, MO 65775
(417) 256-3158
FAX: (417) 256-8059
Services/Programs:
www.jobs.mo.gov
 Career Center
o Missouri Career Center staff can help focus your job or career goals, identify
skills and abilities and identify available jobs.
o The National Career Readiness Certificate (NCRC) verifies your skills to
employers anywhere in the United States and is available to earn at your local
Career Center.
o Missouri Career Center staff will assist you with assessment tools to measure
and understand your skills, knowledge, abilities, strengths and interests to help
you find the job that is right for you.
o Missouri Career Centers offer specialized workshops to help you brush-up your
job seeking skills or assist if you've been laid-off.
o Career Centers offer software and experienced staff to help you develop a
professional resume that stands out.
o Career Center staff can determine your eligibility for a variety of training
programs to assist in gaining new skills needed to obtain employment.
 Education and Training
o Workshops - Missouri Career Centers offer workshops to help maximize your
job search efforts. We also include workshops to assist laid off workers at the
time of the layoff.
 Career Exploration - This workshop gives you the tools to assess your
knowledge, skills, personal interests and priorities on the journey to
finding the job that is best for you (or not a good fit) and identify
resources available to find a rewarding career.
 Career Networking - Learn the benefits of effective and strategic
‘networking’ and how these interpersonal resources and contacts could
lead to a new job. This workshop applies what you learn, so you will
develop a plan to present yourself to networking groups, a networking
source list, and develop a list of the types of networking groups.
 Resume Preparation - Find out what employers are looking for when they
read a resume and cover letter. Identify and optimize all the basic
21
Missouri Division of Workforce Development continued,
components of a resume - skills and abilities, work history, and education
- so that you stand out above the others. Learn how to use the same
strategies in completing excellent online applications.
 Interview Process - With this workshop you get practical advice on how
to best showcase your skills and experience through research, practice,
and preparation. Get helpful tips on how to dress and groom for an
interview. Learn the different types of interviews and develop a strategy
for each one.
 Basic Computer Skills - Using a computer competently is essential for
today’s job seeker. Learn the basic computer skills necessary to search
and apply for jobs. This workshop includes everything from using the
keyboard to accessing the Internet to creating and saving files. In
addition, learn to use jobs.mo.gov to search for your next job.
 Workshops for Laid Off Workers
 Take Control Of Your Finances - Managing your bills until a new
job opportunity appears is less stressful when you have a plan.
Training topics include: how to track your spending and how to
develop a budget, how to cut expenses, HOPE NOW mortgage
services, how to prioritize debts and maintain good relation with
creditors, understanding COBRA Continuation Health insurance
coverage, how to avoid debt and credit scams, and how to identify
resources in your community that can help you save money.
 FastTrac New Venture - FastTrac New Venture workshops are
available to dislocated workers with an interest in starting their
own business. FastTrac New Venture workshops help you research
your business idea and decide whether starting a business is right
for you.
 Training Provider Search Tool (previously the Missouri Education and Career Hotlink)
o Allows you to research Missouri’s educational institutions and programs.
Maybe you've been approved for training assistance through the Workforce
Investment Act (WIA) and told you need to use an "Eligible Training Provider" where do you find that? Our new Training Provider Search Tool will allow you
to limit your search results to eligible providers.
 WorkReadyMissouri - If you are receiving Unemployment Insurance benefits, you may
be able to use the WorkReadyMissouri Program. WorkReadyMissouri provides an
opportunity to receive occupational worksite training on a part-time basis for up to six
weeks. Program trainees continue to receive UI benefits, plus up to a $500 training
allowance.
 On The Job Training - OJT is available for eligible job seekers through the Workforce
Investment Act and the Trade Readjustment Assistance Act. Contact your
local Missouri Career Center for staff assistance in determining your eligibility for
these programs.
22
Missouri Protection and Advocacy Services
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
925 South Country Club Drive
Jefferson City, MO 65109
(573) 893-3333 or
1-800-392-8667
FAX: (573) 893-4231
www.moadvocacy.org
Services/Programs:
 Federally mandated system in the state of Missouri which provides protection of the
rights of persons with disabilities through legally based advocacy.
 Investigation and review of a complaint of improper of inadequate services provided to
a SSDI/SSI beneficiary with a disability by a service provider, employer or other entity
involved in the SSDI/SSI beneficiary’s return to work efforts.
 Information & Referral – Information to SSDI/SSI beneficiaries about work incentives
and employment, including information on the types of services and assistance that may
be available to help them in securing or regaining gainful employment.
 Consultation & legal Respresentation, based on annual program priorities.
23
Missouri Veterans Commission
HOWELL COUNTY
Tuesday, Wednesday & Thursday, 8:00 a.m. to 5:00 p.m.
3415 Division St.
West Plains, MO 65775
(417) 256-3452
Keith.Wade@mvc.dps.mo.gov
Mail all correspondence to: Keith Wade, Veterans Service officer
MO Veterans Commission
3415 Division St.
West Plains, MO 65775
OREGON COUNTY
OZARK COUNTY
No office information for Oregon and Ozark Counties. Please contact Keith Wade at
the address below.
Keith.Wade@mvc.dps.mo.gov
(417) 256-3452 Howell County Office
Mail all correspondence to: Keith Wade, Veterans Service Officer
3415 Division Dr.
West Plains, MO 65775
1-866-838-4636
www.mvc.dps.mo.gov
Through the Service to Veterans Program, the Veterans Service Officers and Assistants
provide counseling and assistance to thousands of veterans and their dependents throughout
the state. Not only do these trained professionals counsel veterans and what VA and State
Veterans Benefits are available, but they also complete and submit claims application with all
necessary documentation. They are available for any follow-up work necessary with the
Dept. of Veterans Affairs to obtain the maximum amount of benefits due any eligible veterans
and/or dependent. Veterans Service Officers and Assistants are thoroughly trained and
knowledgeable in all areas of veterans’ benefits, including compensation, pension, education,
burial and widow’s benefits. They will also assist claimants with health care eligibility, VA
Home Loan Guaranty and other veterans’ benefits, including those offered by the state.
Occasionally an office may be closed due to illness/weather etc. Please call the office the
morning of your visit to insure the office is open.
24
OATS, Inc. Transportation
OZARK COUNTY
Southwest Region
Jeff Robinson, Regional Director
3259 E. Sunshine, Ste. T
Springfield, MO 65804
(417) 887-9272
jrobinson@oatstransit.org
www.oatstransit.org
The mission of OATS is to provide reliable transportation for transportation disadvantaged
Missourians so they can live independently in their own communities.
Services/Programs:
 Door to door transportation
 Donations
 Call to schedule a ride
25
Ozark Independent Living - OIL
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
109 Aid Ave.
West Plains, MO 65775
(417) 257-0038
TTY: 1-888-440-7500
FAX: (417) 257-2380
888-440-7500
info@ozarkcil.com
www.ozarkcil.com
Ozark Independent Living (OIL) was created to provide independent living services to
persons with disabilities who reside in Missouri OIL is a non-profit, non-residential,
supported by grants, donations and volunteers.
Services/Programs:
 Consumer Directed Services (CDS) – Allows the individual to increase the quality of
life within the home through the assistance of the personal care attendant. Many
individuals have been able to avoid unnecessary stays in residential facilities and some
have even left residential facilities for the comfort and independence of their own
homes. If you find that you need assistance with any basic living tasks and/or your
physical safety and well being are at risk because an inability to care for yourself
safely.
 Telecommunications Access Program for Telephone (TAP) – Provides access to basic
voice telephone calling (sending and receiving) for individuals with all types of
disabilities through the delivery of adaptive telephone equipment. TAP Phone provides
such equipment as text telephones, voice carry over phones, phones for hearing
carryover, amplified phones, Braille phones, hands-free phones, and photo phones.
 TAP Internet – Provides adaptive computer equipment necessary for access to the
Internet and e-mail. TAP Internet provides adaptive equipment that modifies how an
individual uses a computer. If you have a partial loss of vision, TAP Internet can
provide screen enlargement software. If you have a total loss of vision TAP Internet
can provide a screen reader. If you are unable to use a standard keyboard or mouse,
TAP Internet can provide adapted keyboards or alternative pointing devices. TAP
Internet will NOT provide computers or adaptive equipment not needed for basic
Internet access.
 Durable Medical Equipment (DME) - Independent Living Services provides assistive
devices, i.e. hand held showers, shower chairs, grab bars and much more.
26
Salvation Army
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
Branson MO Corps.
1114 Stanley Blvd.
Branson, MO
(417) 339-4434
Springfield MO Harbor House
636 N. Boonville
Springfield, MO
(417) 831-3371
Springfield MO New Start Housing
1707 W. Chestnut Expressway
Springfield, MO
(417) 862-5509
www.usc.salvationarmy.org
Services/Programs:
 Emergency Assistance, Emergency Shelter
 Worship Center, Sunday School
 Thrift Store, Donation Centers
27
Smart911
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
www.smart911.com
Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for
their household that includes any information they want 9-1-1 to have in the event of an
emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with
their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing
additional information that can be used to facilitate the proper response to the proper location.
At a time when seconds count, being able to provide 9-1-1 with all details that could impact
response the second an emergency call is placed could be the difference between life and
death.
 What is a safety profile?
o The Safety Profile you create when you sign up for Smart911 is completely
private and only shared with 9-1-1 when you call from a registered phone.
 How Does Smart911 help?
o Physical Disabilities - For those who have a physical disability or mobility
restrictions, it is vital for responders to know about the person, their disability
and what type of assistance or special equipment they may need to evacuate
their home or receive transport.
o Developmental Disabilities - For families affected by autism or who may have
difficulty communicating verbally with 9-1-1 their individual conditions as well
as rescue notes indicating how responders will need to approach the individual
can be include in their Safety Profile.
o Medical Conditions - For citizens who are affected by epilepsy, diabetes,
Alzheimer's, allergies or other medical conditions Smart911 can inform
responders of your condition as well as medications and emergency contacts.
o Seniors and Elderly Care - For active seniors living alone a Safety Profile can
provide peace of mind that in the event of an emergency 9-1-1 would have
details on their home and their medical needs. For caretakers, they can be
assured that if the person they care for needs to dial 9-1-1 when they are alone,
their details are available and the caretaker can be listed as an emergency
contact.
o General Emergencies - For all citizens, there is always the risk of unplanned
accidents or events. Whether in a vehicle or in your home, even the most basic
details such as the address association with a mobile phone can be available to
9-1-1 and response teams to send help fast.
28
Smart911 continued,
o Pet and Service Animals - For citizens with pets or other animals your Safety
Profile can alert police to their presence when entering your home and Fire
crews can be aware of exactly how many people and pets need to be evacuated
from your home. For owners of a service animal, you can alert responders that
your animal needs to be transported with you.
29
Social Security Administration
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
1612 Imperial Dr.
West Plains, MO 65775
1-866-614-2741
www.ssa.gov
Benefits:
 Retirement – A monthly check for those aged 62 and older that have worked and paid
into social security
 Social Security Disability Insurance – Pays benefits to you and certain members of your
family if you are “insured” meaning that you worked long enough and paid social
security taxes.
 Survivor’s Benefits – When an individual dies, certain members of their family may be
eligible for benefits on their Social Security record if they earned enough credits while
working. Family members who can collect benefits include a widow/widower who is
age 60 or older; a widow/widower who is age 50 or older and disabled; a
widow/widower at any age if he/she is caring for a child under age 16 or a disabled
child who is receiving Social Security Benefits; children if they are unmarried and
under age 18, under age 19 but in an elementary or secondary school as a full-time
student; or age 18 or older and severely disabled (disability must hve started before age
22); and your parents; if they were dependent on you for at least half of their support. If
the deceased has enough credits, a special one-time payment of $255 will also be made
after death. This benefit is paid only to the widow/widower or minor children.
 Divorced Widow/Widower’s Benefits – If you are divorced (even if you have
remarried), your ex-spouse will be eligible for benefits on your record when you die. In
order to qualify, your ex-spouse must: be at least 60 years old (or age 50 if disabled)
and have been married to you for at least 10 years; be any age if caring for a child who
is eligible for benefits on your record; not be eligible for an equal or higher benefit on
his or her own record; and not be currently married; unless the remarriage occurred
after age 60 or age 50 for disabled widow/widowers.
 Supplemental Security Income (SSI) – Federal income supplement program funded by
general tax revenues. It is designed to help aged, blind and disabled people who have
little or no income, and provides cash to meet basic needs for food, clothing and shelter.
30
Social Security Administration Continued,
 Retirement Benefits for Widow/Widowers – If you’re receiving widow/widowers
(including divorced widow/widowers) benefits, you can switch to your own retirement
benefits as early as age 62. REMEMBER: Age 62 is the earliest you can collect
Social Security retirement benefits and the age at which you can receive full retirement
benefits is rising.
 Medicare – There are four parts to Medicare: Medicare Part A, Hospital Insurance,
Medicare Part B, Medical Insurance; Medicare Part C (Medicare Advantage), which
was formerly known as “Medicare+Choice” and Medicare Part D, prescription drug
coverage. Generally, people who are over age 65 and getting Social Security
automatically qualify for Medicare Parts A and B. So do people who have been getting
disability benefits for two years, people who have amyotrophic lateral sclerosis (Lou
Gehrig’s disease) and receive disability benefits, and people who have permanent
kidney failure and receive maintenance dialysis or a kidney transplant.
o Part A is paid for by a portion of Social Security tax. It helps pay for inpatient
hospital care, skilled nursing care, hospice care and other services.
o Part B is paid for by the monthly premiums of people enrolled and by general
funds from the U.S. Treasury. It helps pay for doctors’ fees, oupatient hospital
visits and other medical services and supplies that are not covered by Part A.
o Park C (Medicare Advantage) plans allow you to choose to receive all of your
health care services through a provider organization. These plans may help
lower your costs of receiving medical services, or you may get extra benefits for
an additional monthly fee. You must have both Parts A and B to enroll in Part
C.
o Part D (prescription drug coverage) is voluntary and the costs are paid for by the
monthly premiums of enrollees and Medicare. Unlike Park B in which you are
automatically enrolled and must opt out if you do not want it, with Part D, you
have to opt in by filling out a form and enrolling in an approved plan.
31
Southwest Missouri Office on Aging - SWMOA
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
1735 S. Fort
Springfield, MO 65807
(417) 862-0762
1-800-497-0822
dkk@swmoa.com
www.swmoa.com
SWMOA is a non-profit organization. Services offered through SWMO are provided to
seniors on a contribution basis, but no one is denied assistance because of inability to pay.
Services/Programs:
 Senior Centers
o Howell County
R. Claude Trieman Senior Center – 417/934-6504
905 E. 5th St.
Mtn. View, MO 65548
West Plains Senior Center – 417/256-4055
416 E. Main St.
West Plains, MO 65775
Willow Springs Senior Center – 417/469-3892
501 Senior Center Lane
Willow Springs, MO 65793
o Oregon County
Alton Senior Center – 417/778-7342
204 S. Main
Atlon, MO 65738
Fun and Friends Senior Center – 417/264-7354
100 Chestnut
Thayer, MO 65791
o Ozark County
Ozark County Senior Center – 417/679-4746
307 High St.
Gainesville, MO 65655
32
Southwest Missouri Office on Aging (SWMOA) continued,
 Benefits Assistance Outreach – Provides a confidential, one-on-one evaluation,
matching a senior with eligible benefits. Assistance is also given with making
application for these benefits. This service is also provided in-home as needed.
 Assistive Living – Assistive technology and home modification is provided for disabled
seniors, i.e., ramps. Communication devices, eating aids, reachers and more.
 Environmental Screening – Provides home safety evaluations, medication management
and gerontological counseling. Safety equipment can be provided as needed.
 In-Home Services
o Homework – Assistance with light housekeeping for frail elderly as well as seniors
recovering from illness, injury or hospitalization
o Respite Care – Caregiver relief programs. Certain senior centers offer respite care
under LPN and Activity Director supervision.
o Daily Bread – Noon meal delivery from senior centers.
o Homebound Shoppers – A volunteer shopping service available in many counties.
o Care Coordination – In-home assessment to help seniors identify and obtain services
that will assure the most independent and least restrictive lifestyles.
o Check and Balances – Assistance with reviewing bills, monthly check writing and
reconciling of bank statements. Home visits are normally made on a monthly basis.
 Gatekeeper Program – Public service workers (mail carriers, utility worker, etc.)
receive training to act as “watchful eyes” over their elderly customers.
 Foot Clinics – Access Home Health Care provides foot clinic services at senior centers
in Springfield and surrounding counties.
 Transportation – When seniors need a ride to medical care, necessary shopping or to
senior centers, SWMOA refers to OATS, SMTS, County Council on Aging, Eldercare
Transit and the City of West Plains.
 Christmas Projects
o Christmas calling – Hosted by Merrill Lynch, allows seniors the opportunity to
make unlimited calls within guest’s assigned hour.
o Christmas Dinners – Delivery of holiday meals to the homebound
o Christmas Gifts – In cooperation with Empire District Electric, holiday gifts are
delivered to the needy elderly.
 Newsletter – “Vintage Voice” published six times a year, addresses the iddues and
concerns of our older population.
33
Southwest Missouri Office on Aging (SWMOA) continued,
 Advocacy
o Ombudsman – An Advocacy program for nursing home residents.
o Silver Haired Legislature – Provides seniors an active role in legislative issues.
 Employment Assistance (Title V) – Promotes the value of older workers in the
marketplace. Training and placement is available for eligible people age 55 and older
who may be in need of continuing employment or re-entry into the work force.
 Volunteer Opportunities
 Tax Preparation Assistance – Certified volunteers provide seniors with free assistance
in completing both federal and state tax forms as well as the MO Property Tax Credit
claims.
34
Southeast MO Transportation System, Inc. - SMTS
HOWELL COUNTY
OREGON COUNTY
700 E. Highway 72
P.O. Box 679
Fredericktown, MO 63645
(573) 783-5505
FAX: (573) 783-7011
1-800-273-0646
contactus@ridesmts.org
www.ridesmts.org
Services/Programs:
 Long Distance Medical Transportation Service
 Local Transportation Service
 Special Transportation Service – for groups and organizations on a contract basis, i.e.
sheltered workshops, dialysis transportation, women’s programs, etc…
 Call for appointments, schedules and fees
35
Subsidized Housing/Rental Assistance
HOWELL COUNTY
Howell County Housing Authority
710 E. Main St.
West Plains, MO 65775
(417) 256-6147
FAX: (417) 255-2967
Section 8
HUD Missouri
Kansas City Regional Office
400 State Ave.
Kansas City, KS 66101
(913) 551-5644
FAX: (913) 551-5469
West Plains Public Housing Authority
302 Walnut St. #1000
West Plains, MO 65775
(417) 256-6147
FAX: (417) 256-5176
Low Rent and Section 8
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
OREGON COUNTY
Alton Public Housing Authority
111 Walnut
Alton, MO 65606
(417) 778-6564
FAX: (417) 778-6472
Low Rent
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
Thayer Public Housing Authority
Rt. 2, Box 1374
Thayer, MO 65791
(417) 264-7858
FAX: (417) 264-2808
Low Rent
OZARK COUNTY
HUD Missouri
Kansas City Regional Office
400 State Ave.
Kansas City, KS 66101
(913) 551-5644
FAX: (913) 551-5469
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
36
USDA Rural Development
HOWELL COUNTY
3210 Hoover Dr.
West Plains, MO 65775
(417) 256-7117
FAX: (417) 256-5564
4327 Highway 67 N
Poplar Bluff, MO 63901
(573) 785-8416
FAX: (573) 686-0187
OREGON COUNTY
Route 2, Box 2924
Alton, MO 65606
(417) 778-7561
FAX: (417) 778-6719
4327 Hwy 67 N
Poplar Bluff, MO 63901
(573) 785-8416
FAX: (573) 686-0187
OZARK COUNTY
1401 NW 10th Ln.
Ava, MO 65608
(417) 683-4212
FAX: (417) 683-3054
4327 Hwy 67 N
Poplar Bluff, MO 63901
(573) 785-8416
FAX: (573) 686-0187
Services/Programs:
www.rurdev.usda.gov/mo
 Direct Home Ownership Loans – Loans made by USDA to low and very low income
applicants to buy, build or repair homes (payments are subsidized).
 Guaranteed Home Ownership Loans – Loans made by conventional lenders and
guaranteed by USDA to low and moderate income applicants to buy or build homes
(30 year fixed interest rate).
 Rural Rental Housing – Loans made by USDA to individuals or organizations to
construct apartments for very low to moderate income tenants (operated on a not-forprofit or a limited profit basis with subsidized rents – can include congregate or
cooperative housing.
 Home Repair Loans/Grants – One Percent interest loans made by USDA up to $20,000
to very low income applicants to repair the home they now own, and grants made by
USDA Rural Development up to $7,500 to very low income applicants to repair their
home they now own to remove safety and health hazards. Grant recipients must be 62
years of age or older and show they cannot afford a 1% repair loan.
37
USDA Rural Development Continued,
 Guaranteed Rural Rental Housing – Loans made by conventional lenders and
guaranteed by USDA to individuals or organizations for construction of apartments for
very low to moderate income tenants (operated on a non-for-profit or a limited profit
basis with subsidized rents – can include congregate or cooperative housing).
 Farm Labor Housing Loans/Grants – Loans/grants made by USDA to public bodies,
not-for-profit entities or individuals to finance rental units for domestic farm labor.
 Rural Housing Site Loans – Loans made by USDA to public bodies or not-for-profit
entities to buy and develop lots to sell to very low to moderate income housing
applicants at the cost of development.
 Self Help Technical Assistance Loans/Grants – Self-Help Housing Loans are made by
USDA to a group of housing applicants who agree to work together to build their own
homes. Technical Assistance Grants are made by USDA to not-for-profit entities to
provide the technical assistance to Self-Help Housing Loan applicants to build their
own homes.
 Housing Preservation Grant Program – Grants made by USDA to non-for-profit
entities to operate a program which finances repair and rehabilitation activities to
individuals/rental housing owners for very low and low income tenants.
 Electric Program – Makes loans and loan guarantees to finance the construction of
electric distribution, transmission and generation facilities, including system
improvements and replacement required to furnish and improve electric service in
rural areas, and for demand side management, energy conservation programs and ongrid and off-grid renewable energy systems.
38
Wolfner Talking Book and Braille Library
HOWELL COUNTY
OREGON COUNTY
OZARK COUNTY
600 West Main St.
Jefferson City, MO 65101
1-800-392-2614
(573) 751-8720
FAX: (573) 751-3612
TDD: 1-800-347-1379
http://www.sos.mo.gov/wolfner/
Services/Programs:
 The Wolfner Library is a free library service to anyone in the State of Missouri who is
unable to use standard print materials due to a visual or physical disability. Materials
are mailed to and from library patrons at their homes, postage paid. There is no charge,
whatsoever, to the patron. Currently, over 11,000 Missourians actively use Wolfner
Library.
 The library's collection includes fiction and nonfiction audio and braille books for all
ages. Over seventy (70) magazine subscriptions are available, and the library loans
playback machines to those using audio books.
 School Services - This is for teachers, counselors, special services directors, school
librarians and media specialists, principals and others who work with students in
Missouri schools. Almost every school has students who are eligible for this free
library service. Wolfner Library serves people who are blind and visually impaired, as
well as those who cannot use standard print materials due to a physical disability or a
reading disability. To find out more about who can use this service, read through the
Eligibility and Certification section of our application.
 Institution Services - Here at Wolfner Library, we understand that providing activities
for residents of nursing homes and visitors to senior centers is a fulfilling, yet timeconsuming job. The same is true for activity directors and administrators of other
institutions serving individuals with disabilities ranging from blindness to severe
physical disabilities. This is why we offer institutions a number of ways to utilize
Wolfner Library services and are consistently working to create and provide interesting,
energizing activities. To be eligible for Wolfner Library services, which include
lending braille books and books on tape, an institution must serve individuals who are
eligible for services. Institutions may provide Wolfner Library services in one of three
ways: as a referral agent, providing demonstration services, or checking out books and
equipment on behalf of individuals. To act as a referral agent, we ask organizations to
39
Wolfner Talking Book and Braille Library continued,
stock Wolfner Library brochures and individual applications for their visitors. Merely
fill out the order form for materials or call
Wolfner Library. As a referral agent, you may also use materials to present a Wolfner
Library display.
 Volunteer Services - The Wolfner Library volunteer program offers opportunities for
people willing to plant trees for others to enjoy. We record books for Missourians who
cannot read those books in print. After a book is recorded and goes through a rigorous
quality assurance process, it is put into our circulation system for our patrons to check
out. The volunteers who work on the book may never know how many people listen to
it, or how much they enjoy it. They simply have to trust that what they are doing is
making life more enjoyable for others. If you are a person who understands how much
books enrich our lives, you may want to be involved in our recording program. Our
recording booth is in the library in Jefferson City, so the recording has to be done here.
An audition is required for those people who want to read books. However, there are
three people involved in the recording process: a narrator, a monitor, and a reviewer.
All three are essential in the production of a book. Those who do not want to read can
still be involved by working as a monitor or reviewer. If you interested in these
volunteer activities, please contact Deborah Stroup at 1-800-392-2614 or 573-5222766, or by email at deborah.stroup@sos.mo.gov.
 Books and magazines are mailed free to and from library patrons, wherever they reside.
There is no charge, whatsoever, to the patron. Currently, over 17,000 Missourian
actively use the Wolfner Library service.
 Wolfner Library is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The library is
located in the James C. Kirkpatrick State Information Center at 600 West Main Street in
Jefferson City, Missouri.
40
GLOSSARY
Adult Abuse – Elder abuse may include physical abuse, financial exploitation (someone
taking advantage of a senior citizen’s financial situation), emotional abuse, sexual abuse, selfneglect and neglect.
Adult Day Care - A service designed to enable senior citizens who need some form of
assistance to remain in their own home or the home of a family member, by providing a
protective environment either in the home or in a licensed center. Services provided may
include health monitoring, a nutritious meal, including special diets, exercise, individual and
group activities, transportation and social interaction.
Advance Directives – Commonly known as a Living Will and Medical Power of Attorney.
The point of this document is to make sure your wishes are followed in a case when you are
unable to communicate them yourself. In this document you could name someone to make
healthcare decisions for you if you become incapacitated.
Assisted Living Facility – Facility provides 24-hr care, services and protective oversight to
residents who are provided with shelter and board, and who may need assistance with
activities of daily living which include eating, dressing, bathing, toileting, transferring and
walking. Facility also provides oversight for storage, distribution, or administration of
medications; and health care supervision under the direction of a licensed physician, and
consistent with a social model of care. A social model of care includes long-term care
services based on the abilities, desires, and functional needs of individuals delivered in a
setting that is more home-like than institutional and which promotes the dignity, privacy,
independence, and autonomy of the individual. A licensed Nursing Home Administrator is
required. This type of facility may accept or retain residents who require minimal assistance
in their safe evacuation from the facility.
Assistive Technology – equipment, electronics, computers, gadgets and household items that
can make life and work easier for people with disabilities. They can range from devices of
low cost up to expensive computer systems.
Co-Pay (Medicare) – A percentage of health expenses for which you are responsible after
paying the deductible amount.
Congregate Meal Site – A place where seniors can eat together.
Conservatorship – The court authorization (voluntary or involuntary) allowing one person to
make financial decisions for another, who is not capable. Conservator, (manager), handles
the person’s finances. Court proceedings may be voluntary or involuntary – bookkeeping
checked by the court. This ceases at the moment of death.
Division of Assets – A Missouri Department of Social Services, Family Support Division
program that divides a married couple’s assets evenly when one of the person enters a nursing
home. The reason for this is to allow the person remaining at home to have money to live on
and the nursing home resident to spend down his/her share of the money to become eligible
for MO HealthNet to take care of nursing home costs.
Durable Power of Attorney for Health Care – A document through which another person
is named by you to make health care decisions for you if you are unable to make them. Often
done in conjunction with an Advance Directive.
Guardianship – A court authorization (voluntary or involuntary) of a person or agency
(Public Administrator) to make personal care decisions for someone who is not capable to
making those decisions for themselves. The Guardian and Conservator may be the same
person.
Homemaker Care/Non-Medical Care – help with household chores such as: meal
preparation, cleaning, laundry, ironing and grocery shopping
Hospice – Special care for terminally ill patients and their families. It can be offered in the
home or in a residential care facility, an assisted living facility or in a nursing home. The
patient’s doctor must feel the patient has 6 months or less to live and the patient must be
receiving only comfort measures and not treatments to cure their disease.
Intermediate Care Facility - Facility provides 24-hour accommodation, board, personal
care, and basic health and nursing care services under the daily supervision of a licensed
nurse and direction of a licensed physician to three or more residents dependent for care and
supervision. Licensed Nursing Home Administrator is required.
Living Will – See Advance Directives
Occupational Therapy – Health rehabilitation that helps individuals regain and build skills
for normal activities of daily living.
Ombudsman – A personal that investigates and mediates nursing home residents’ problems
and/or complaints regarding the nursing home they reside in.
Personal Care Services – Assistance with activities of daily living such as, grooming,
bathing, dressing, toileting and eating.
 Advanced Personal Care Services – personal care for persons who require medically
related assistance. The medically related assistance can include things like: ostomy
care, catheter care, bowel program, application of ointments or lotions to unbroken
skin, aseptic dressings, passive range of motion, assisting those who can’t bear any
weight on their legs.
 Basic Personal Care Services – personal care for those who do not have special
medical needs such as those mentioned above.
Residential Care Facility I - Facility which provides 24-hour care to three or more residents
who need or are provided with shelter, board, and protective oversight, which may include
storage, distribution or administration of medications and care during short-term illness or
recuperation. Residents who live in a RCF are required to make a path to safety unassisted. A
licensed Nursing Home Administrator is not required.
Residential Care Facility II - Facility which provides 24-hour accommodation, board, and
care to three or more residents who need or are provided with supervision of diets, assistance
in personal care, storage, distribution or administration of medications, supervision of health
care under the direction of a licensed physician, and protective oversight, including care
during short-term illness or recuperation. Residents who live in a RCF* are required to make
a path to safety unassisted. A licensed Nursing Home Administrator is required.
Respite Care – help that provides temporary relief for a caregiver of a dependent adult.
Respite care can be provided in the home or outside the home such as an adult day care
center.
 Advanced Respite Care – respite care for those with special medically related needs.
 Basic Respite Care – respite care for those without special medically related needs.
For those who need only supervision and/or someone to simply be present with them.
 Nurse Respite Care – respite care for those with special needs that only a nurse or
trained family member could meet.
Skilled Nursing Facility - Facility provides 24-hour accommodation, board and skilled
nursing care and treatment services to at least three residents. Skilled nursing care and
treatment services are commonly performed by or under the supervision of a registered
professional nurse for individuals requiring twenty-four hour care by licensed nursing
personnel including acts of observation, care and counsel of the aged, ill, injured or infirm,
the administration of medications and treatments as prescribed by a licensed physician or
dentist, and other nursing functions requiring substantial specialized judgment and skill.
Licensed Nursing Home Administrator is required.
Spend Down – The amount of money determined by Division of Social Services, Family
Support Division that has to be spent before a person would be eligible for Medicaid
assistance. Must reapply quarterly
SSI (Supplemental Security Income) – A Social Security Administration program that
provides extra monthly income to the blind, disabled and elderly persons with very low
income. Individuals must meet income requirements.