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Public Administration 522
Ethics and Accountability
Fall 2012
Tuesday, 6-9 PM
Room 369 BSB
Professor George Beam
Room 412, CUPPA Hall
Phone: 312.413.2288
E-mail: gbeam@uic.edu
Website: www.george-beam.com
ETHICS AND COMPLIANCE IN PUBLIC SECTOR ORGANIZATIONS:
A QUALITY MANAGEMENT APPROACH
The traditional approach to ethics and compliance relies on “add-ons”; such as ethics
boards and ethics codes. Organizational processes and structures remain essentially unchanged.
The quality management approach retains these add-ons. Ethics boards and the like are
necessary but insufficient for optimizing ethical and compliance behaviors. To accomplish the
latter, the quality management approach establishes, monitors, and continuously modifies
processes (e.g., procurement processes) and structures (e.g., teams and networks) so that
personnel are induced and reinforced to behave ethically and in compliance to social and
organizational norms and procedures, and to legal statutes.
Assigned Readings:
Daniels, Aubrey, C. Bringing Out the Best in People: How to Apply the Astonishing
Power of Positive Reinforcement. New York: McGraw-Hill, 2005.
Kidwell, Ronald, Jr., and Martin, Christopher, eds. Managing Organizational Deviance.
Thousand Oaks, Calif.: Sage, 2005.
Madison, Dan. Process Mapping, Process Improvement and Process Management.
Chico, Calif.: Paton Press, 2005.
Written Assignments:
1. Write an essay (about 5 pages or longer) on the Excerpt you are assigned on the
Excerpt Assignment Sheet. In your essay (1) summarize the Excerpt and (2) assess the author’s
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ideas. Also, on 1 page describe the author’s Main Points. Make a sufficient number of copies of
the 1 page Main Points for your classmates. Hand in your essay and one copy of your 1 page
Main Points to me on the designated date. After you hand in your essay and 1 page Main Points,
be prepared, when called upon, to distribute your 1 page Main Points to your classmates,
summarize the Main Points and your Assessment before the class, and respond to questions and
comments (25% of the course grade).
2. Midterm Exam, Oct. 16 (25% of the course grade).
3. Final Exam, Dec. 11 (50% of the course grade).
Assignments for Ph.D. Students
1. Same as no. 1 above (25% of the course grade).
2. Write a paper (about 15-20 pages or more) on a topic relevant to this course and to
your program of study and research interests. Also, see the PA 522 Reading List for
addition sources. Consult with me for additional details and guidance (75% of the course
grade).
Format of Class Meetings/Discussions
In each class session (except today) we’ll discuss the topics listed, relevant Cases from
Kidwell and Martin, eds., Managing Organizational Deviance and, when designated, the
Main Points and Assessments will be presented and discussed.
Submit hard copies of your essays and Main Points rather than files attached to emails. Thanks.
Blackboard: The syllabus is on Blackboard. Check Blackboard every day or so for updates,
classroom changes, class rescheduling, and so on.
The order of lectures/discussions follows:
INTRODUCTION TO THE COURSE
Aug. 28
Overview of the Course
System analysis
Behaviorism
Definitions of Ethics and Compliance
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Types of Ethical Theories
Relationship between Ethics and Law
PART 1
TRADITIONAL MANAGEMENT
AND
THE TRADITIONAL APPROACH TO ETHICS AND COMPLIANCE
Sept. 4: Hand in Sept. 4 Essays and Main Points
Sept. 4, 11, 18
Traditional Management
Daniels, Bringing Out the Best in People, pp. 3-22
Traditional Approach to Ethics and Compliance
Ethics Boards, Codes, and Training
Inspector General
Whistle Blowing
Deviant Behavior in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. ix-xv; 1-37
Discussion of Case 1.1, Columbia/HCA Health Care
Discussion of Case 1.2, The Undercover Operator
Presentation and Discussion of Main Points and Assessment
PART 2
QUALITY MANAGEMENT, ETHICS, AND COMPLIANCE
Sept. 25: Hand in Sept. 25 Essays and Main Points
Oct. 16: Midterm Exam
Sept. 25, Oct. 2, 9, 23, 30
Major Characteristics of Quality Management
Daniels, Bringing Out the Best in People, pp. 127-49
Madison, Process Mapping, Process Improvement, and Process Management, all
Quality Management, Behaviorism, Positive Reinforcement, and Negative Reinforcement
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Daniels, Bringing Out the Best in People, pp. 23-69—or 25???
Explanation of Deviant Behavior in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 39-68
Discussion of Case 2, Sears Automotive
Presentation and Discussion of Main Points and Assessment
Nov. 6: Hand in Nov. 6 Essays and Main Points
Nov. 6
Role of Top Management in Behavior Modification
Daniels, Bringing Out the Best in People, pp. 81-90; 179-91
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 69-96
Measuring Behavior and Feedback
Daniels, Bringing Out the Best in People, pp. 91-100; 101-107
Behavioral Model for Advancing Ethical and Compliance Behavior
Daniels, Bringing Out the Best in People, pp. 108-115
Badmouthing and Withholding Effort
Kidwell and Martin, eds., Managing Organizational Deviance, pp.97-112; 11329
Discussion of Case 3, Bernard Ebbers: Innovative Leader or Reckless Rick Taker
Discussion of Case 4, Web Revenge on HealthSouth Corporation
Discussion of Case 5, The Low-Quality Loafers
Presentation and Discussion of Main Points and Assessment
Nov. 13: Hand in Nov. 13 Essays and Main Points
Nov. 13
Goal Setting to Shape Behavior
Daniels, Bringing Out the Best in People, pp. 119-26
Managing Noncompliance in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 131-55
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Lying in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 157-81
Discussion of Case 6, Noncompliance at Dow Chemical
Discussion of Case 7.1, George O’Leary’s Resume
Discussion of Case 7.2, Janet Cooke and the Washington Post
Presentation and Discussion of Main Points and Assessment
Nov. 20: Hand in Nov. 20 Essays and Main Points
Nov. 20
Recognition, Rewards, Reinforcement and Behavior Modification
Daniels, Bringing Out the Best in People, pp. 150-64
Compensation, Performance Appraisal, and Behavior Modification
Daniels, Bringing Out the Best in People, pp. 165-76
Managing Aggression in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 237-59
Discussion of Case 10, Disney or Bust
Presentation and Discussion of Main Points and Assessment
Nov. 27: Hand in Nov. 27 Essays and Main Points
Nov. 27
Education, Learning, Creativity, and Behavior Modification
Daniels, Bringing Out the Best in People, pp. 192-214
Managing Bullying in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 183-209
Managing Addictive Behavior in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 265-79
Discussion of Case 8, Nurse Cassidy’s Dilemma
Discussion of Case 11, Gambling at Amyfixe: Reality and Fantasy
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Presentation and Discussion of Main Points and Assessment
Dec. 4: Hand in Dec. 4 Essays and Main Points
Dec. 4
Managing the Digital Generation and Celebrating Work
Daniels, Bringing Out the Best in People, pp. 215-33
Managing Theft in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 211-32
Organizational Deviance and Culture
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 309-34
Discussion of Case 9, The Purloined Passwords
Discussion of Case 13, The Bob Smith Affair
Presentation and Discussion of Main Points and Assessment
Dec. 11: Final Exam
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