Resource Directory
September 2013
District 33
Barton County
Cedar County
Dade County
Vernon County
INTRODUCTION
The Masonic Home of Missouri is committed to providing the best possible
services to the Fraternity that will benefit you, your family, as well as your community.
The Masonic Home of Missouri is pleased to present this Directory which was
developed by the Masonic Home of Missouri’s Social Services Caseworker. In this
Resource Directory, you will find helpful information regarding social services in your
community, by agency, organization or business (see disclaimer). Each service or
resource is divided by Masonic Districts and Counties for your convenience.
Please use this information for yourself, a loved one or a friend. If you have any
questions regarding this Directory or the Masonic Home of Missouri’s programs,
please contact the Corporate Office at 1-800-434-9804 or 1-573-814-4663.
DISCLAIMER
The Masonic Home of Missouri does not accept responsibility for errors, omissions, or quality of services
provided by the agencies, organizations or businesses listed in this directory.
IMPORTANT TELEPHONE NUMBERS
ADA Project............................................................................................................. 800-514-0301
Adult & Elder Abuse and Neglect Hotline ........................................................ 800-392-0210
All Emergencies-Medical, Fire, Police ................................................................................... 911
Alzheimer’s Disease and Related Disorders ................................................... 800-272-3900
American Cancer Society ..................................................................................... 800-227-2345
American Council of the Blind ........................................................................... 800-424-8666
American Diabetes Association ......................................................................... 800-343-2383
American Heart Association ............................................................................... 800-242-8721
Arthritis Foundation ............................................................................................. 800-406-2491
Attorney General (Consumer Fraud) ................................................................. 800-392-8222
Better Hearing Institute........................................................................................ 800-327-9355
Child Abuse Hotline .............................................................................................. 800-392-3738
Dept. of Health and Senior Services Information & Assistance Hotline .. 800-235-5503
Dept. of Mental Health ......................................................................................... 573-751-4122
Dept. of Veteran Affairs-Benefits Information ............................................... 800-827-1000
Hearing Aid Help Line .......................................................................................... 800-521-5247
Home Health Agency Hot Line ........................................................................... 800-345-1453
IRS Tax Information .............................................................................................. 800-829-1040
Medicare Assistance/CLAIMS Program ............................................................ 800-390-3330
Missouri Bar Lawyer Referral Service ............................................................... 573-636-3635
Missouri Department of Insurance ................................................................... 800-726-7390
Missouri Department of Revenue ...................................................................... 573-751-4450
Missouri Department of Social Services ........................................................... 800-735-2466
National Kidney Foundation ............................................................................... 800-622-9010
Poison Control ........................................................................................................ 800-222-1222
District 33
TABLE OF CONTENTS
Alphabetical by Organization
Pages
Alzheimer’s Association, Southwest MO Chapter
Barton, Cedar, Dade, Vernon Counties ................................................................. 1, 2
American Red Cross
Barton, Cedar, Dade, Vernon Counties ..................................................................... 3
Care Connection, District III Area Agency on Aging
Cedar, Vernon Counties......................................................................................... 4, 5
County Health Department
Barton County ........................................................................................................ 6-8
Cedar County ............................................................................................................. 9
Dade County ......................................................................................................10, 11
Vernon County ......................................................................................................... 12
Department of Social Services
Barton, Cedar, Dade, Vernon Counties ............................................................. 13-15
Experience Works, Inc. Senior Employment
Barton, Cedar, Dade, Vernon Counties .............................................................16, 17
Governor’s Council on Disability
Barton, Cedar, Dade, Vernon Counties ................................................................... 18
Independent Living Center (ILC)
Barton, Dade Counties....................................................................................... 19-22
Legal Aid of Western Missouri (LAWMO)
Barton, Vernon Counties ...................................................................................23, 24
Legal Services of Southern Missouri (LSSM)
Cedar, Dade Counties .............................................................................................. 25
Long Term Care Ombudsman Program
Barton, Cedar, Dade, Vernon Counties .............................................................26, 27
Masonic Home of Missouri
Barton, Cedar, Dade, Vernon Counties ............................................................. 28-32
Missouri Division of Workforce Development
Barton, Cedar, Dade, Vernon Counties ............................................................. 33-35
Missouri Protection and Advocacy Services
Barton, Cedar, Dade, Vernon Counties ................................................................... 36
Missouri Veterans Commission
Barton, Cedar, Dade, Vernon Counties .............................................................37, 38
OATS, Inc.
Barton, Cedar, Dade, Vernon Counties ................................................................... 39
On My Own, Inc.
Cedar, Vernon Counties..................................................................................... 40-42
Region X Area Agency on Aging
Barton County ....................................................................................................43, 44
Salvation Army
Barton, Cedar, Dade, Vernon Counties ................................................................... 45
Smart911
Barton, Cedar, Dade, Vernon Counties .............................................................46, 47
Social Security Administration
Barton, Cedar, Dade, Vernon Counties .............................................................48, 49
Southwest Missouri Office on Aging (SWMOA)
Dade County ......................................................................................................50, 51
Subsidized Housing/Rental Assistance
Barton, Cedar, Dade, Vernon Counties ................................................................... 52
USDA Rural Development
Barton, Cedar, Dade, Vernon Counties .............................................................53, 54
Wolfner Talking Book and Braille Library
Barton, Cedar, Dade, Vernon Counties .............................................................55, 56
DISTRICT 33
Alzheimer’s Association
Southwest MO Chapter
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
1630 W. Elfindale
Springfield, MO 65807
800-272-3900
FAX: (417) 886-0337
http://www.alz.org/swmo/index.asp
Mission Statement: The Southwest Chapter of the Alzheimer’s Association is committed to
support, education, advocacy, respite care assistance and research on behalf of those affected
by Alzheimer’s Disease and other related disorders.
Services/Programs:
 Helpline – Available 24 hours per day, 7 days per week. The Helpline is a telephone
assistance service that provides information, supportive services and referral to
specific association programs and/or community resources.
 Respite Care Assistance – Respite care gives the caregiver time for rest, recreation and
personal errands as well as time to rejuvenate their mind and heart.
o Reimbursement to the primary caregiver for some of the expense of Respite Care.
This care can be provided through home health, adult day care centers or an
independent in-home caregiver. The primary caregiver is responsible for the
selection of full payment of respite care services.
o A maximum of $500 is allowed per grant period. This amount is based on
available funding and may change without prior notice.
 Resource Library – Provides a multi-media reference library and free literature for
family caregivers, students, professionals and other interested persons.
 Safe Return Program – A national patient registry for the memory impaired. This
program was developed by the Alzheimer’s Association to respond to the problem of
wandering. The Safe Return Program coordinates information on program
participants, caregivers and emergency personnel in order to provide a system to
enable others to locate, identify and return missing persons with Alzheimer’s disease
and related disorders who wander and become lost.
1
Alzheimer’s Association, Heart of America Chapter Continued,
 Family Matters Seminars – Designed to benefit family caregivers. Provided are
professional speakers who address various issues that are of great concern to
caregivers.
 Family Support Groups – Discussion groups for family caregivers and friends who
meet regularly in community settings facilitated by a family caregiver and/or
professionals with emphasis on peer support.
 Newsletter – The Newsletter is distributed, free of charge to those on the mailing list.
It contains current research news, caregiving information, program and service
updates, legal and medical news, volunteer and special event information.
 Advocacy – The Chapter’s staff and volunteers continually keep congressional and
state lawmakers informed about the legal and financial issues that are affecting
Alzheimer’s patients and their families.
 Volunteer Opportunities
2
American Red Cross
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
Greater Ozarks Chapter
1545 N. West Bypass
Springfield, MO 65803
(417) 832-9500
1-866-206-0256
FAX: (417) 866-3649
Services/Programs:
 Disaster Services – Learn how the Red Cross responds to disasters and what you can
do to protect yourself, your family and your property.
 Health and Safety – Red Cross training programs include First Aid and CPR,
lifeguarding, HIV/AIDS education and much more.
 Military Services – Emergency communications, financial assistance and counseling
services for active military, their families and veterans.
 Youth Services – Meaningful opportunities for training, community service and peerto-peer education for teens.
 International Services – Holocaust and war victims tracing and other international
humanitarian services.
 Lifesaver Award – Recognizing local citizens who prepared themselves to respond in
an emergency situation and actually saved a life.
 Blood Services – Giving blood saves lives. Learn how and where you can donate.
 Ready Rating – A comprehensive membership program to help businesses,
organizations and schools improve their emergency preparedness.
3
Care Connection- District III Area Agency on Aging
CEDAR COUNTY
VERNON COUNTY
106 W. Young, P.O. Box 1078
Warrensburg, MO 64093
(660) 747-3107
1-800-886-4699
http://www.goaging.org
District II Area Agency on Aging mission is to assure that older Missourians residing in our
thirteen county area has the ability to live out their lives with maximum independence and
dignity in their own homes and communities.
Services/Programs:
 Senior Centers
Cedar County
El Dorado Springs Senior Center – 417/876-5574
604 S. Forrest
El Dorado Springs, MO 64744
Eldorado@goaging.org
Korth Senior Center/417/276-5306
309 W. Englewood
Stockton, MO 65785
Stockton@goaging.org
Vernon County
Vernon County Senior Center – 417/667-5847
301 N. Main
Nevada, MO 64772
Nevada@goaging.org
 Seniors Organized to Restore Trust (SORT) – SORT specialists are retired
professionals who attend a 3 day CLAIM (Community Leaders Assisting the Insured
of Missouri) training. They receive training on Medicare, MO HealthNet,
supplemental insurance and healthcare fraud and abuse. These volunteers offer
counseling and assistance free of charge.
 Silver Haired Legislature – Statewide advocacy group which develops and
recommends legislation to benefit and support older Missourians.
 Long-Term Care Ombudsman Program – Provides area nursing homes with a network
of trained advocates who regularly visit residents to address their needs and concerns.
4
Care Connection (Area Agency on Aging) continued,
 Senior Community Service Employment Program – Provides on-the-job training
opportunities for eligible persons 55 years of age or older who are seeking
employment.
 Education and Advocacy Services – Nutrition and health education, health screening,
assistance with insurance questions, housing and home safety information,
Medicare/MO HealthNet assistance, consumer education, elder abuse education and
tax assistance.
 Information and Assistance – Inform, guide, direct and link older persons to available
resources and services in their community.
 Transportation Services – Provided for elderly persons and persons with disabilities
needing access to their local senior center or essential business, shopping and
healthcare services in their community, county or nearest major city.
 In Home Services – Support programs such as homemaker chore, personal care,
respite (rest for the caregiver), telephone reassurance and friendly visiting which helps
older persons remain in their own homes.
 Legal Assistance – Provided for persons 60 years of age or older who have need for
counsel and problems concerning access to public benefits such as Medicare, MO
HealthNet and Social Security, guardianship and housing issues.
 Care Connection – Information center that will help you with questions and refer you
to agencies and services that can help you with concerns. 660-429-3675 or 1-800-8864699
 Newsletter – “The Senior Sentinel”
5
County Health Department
BARTON COUNTY
1301 E. 12th St.
Lamar, MO 64759
(417) 682-3363 or (417) 682-5547
FAX: (417) 682-5548
Talbot2@lpha.mopublic.org
www.bchdhealth.com
Services Offered:
 Public Health
o Immunization Program - Vaccine-preventable diseases are at an all time low,
saving untold numbers of lives and millions of dollars in health care costs in
Missouri, but this doesn’t mean they have disappeared. Many viruses and
bacteria are still circulating and are simply one vacation away, whether going to
a foreign country or another state. This is why it is important for all people,
young and old, to receive all recommended immunizations on time.
o Adult Smoking in the US - Tobacco use remains the single largest preventable
cause of disease, disability, and death in the US. Some people who smoke every
day are smoking fewer cigarettes; however, even occasional smoking causes
harm. The percentage of American adults who smoke decreased from 20.9% in
2005 to 19.3% in 2010. That translates to 3 million fewer smokers than there
would have been with no decline. But almost 1 in 5 adults still smoke.
Reducing tobacco use is a winnable battle—a public health priority with
known, effective actions for success. A combination of smoke-free laws,
cigarette price increases, access to proven quitting treatments and services, and
hard-hitting media campaigns reduces health care costs and saves lives.
o WIC - Women, Infants and Children (WIC) is a special supplemental nutrition
program which provides services to pregnant women, new mothers, infants and
children up to their 5th birthday based on nutritional risk and income
eligibility. The primary services provided are health screening, risk assessment,
nutrition education and counseling, breastfeeding promotion and referrals to
health care. Supplemental food is provided at no cost to participants.
o Flu Vaccinations - The single best way to prevent the flu is to get a flu vaccine
every year.
Everyone 6 months and older should get a flu vaccine. While everyone should
get a flu vaccine each flu season, it’s especially important that certain people
get vaccinated either because they are at high risk of having serious flu-related
complications or because they live with or care for people at high risk for
developing flu-related complications. There are two types of flu vaccines:
6
County Health Department Continued,
 The "flu shot" – an inactivated vaccine (containing killed virus) that is
given with a needle. The seasonal flu shot is approved for use in people 6
months of age and older, including healthy people, people withchronic
medical conditions and pregnant women.
 The nasal-spray flu vaccine – a vaccine made with live, weakened flu
viruses that do not cause the flu (sometimes called LAIV for "Live
Attenuated Influenza Vaccine"). LAIV is approved for use in healthy
people 2-49 years of age who are not pregnant.
o Family Planning, Show Me Healthy Women
o Prenatal Classes
o Blood Pressure Screening
o Community Education
o Nutrition Counseling
o HIV Testing & Counseling
o STD Testing
o Lead Screening
o Registrar for Barton County Birth & Death Certificates
o Pregnancy Testing
 Environmental Health
o Air Information
o Environmental Public Health Information
o Food Safety Information
o Water Information
 Home Health - provide continuing health care to clients in their own homes; to
minimize the negative effects of illness, accident, or disability. The Barton County
Home Health Agency provides in–home services to patients who qualify for skilled
services. Home Health Care is for acute phases of illness and is not intended for long–
term care.
7
County Health Department Continued,
o Skilled services are provided by the following:
 Nurses
 Physical Therapists
 Speech Pathologists
 Medical Social Workers
8
County Health Department
CEDAR COUNTY
1317 South Highway 32
El Dorado Springs, MO 64744
(417) 876-5477
FAX: (417) 876-5017
mannl@lpha.mopublic.org
807 Owen Mill Road
Stockton, MO 65785
(417) 276-6416
FAX: (417) 276-3242
HillsD@lpha.mopublic.org
Services Offered:
 Allergy shots given with physician orders
 Birth and death certificates
 Blood pressure checks, Blood sugar screenings, Cholesterol screenings
 Case management
 Child care nursing consultations
 Communicable Disease follow-up
 Educational brochures
 Flu clinics, Immunizations - all ages
 Lead levels
 Pregnancy Testing, Family Planning, Maternal and Child Health, OB home visits,
WIC, Temp Applications for Pregnant Women
 Part-time sanitarian
 Show Me Healthy Women
 STD/HIV Testing
 Strep screens
 Tuberculosis screening and treatment
 Vision and hearing screens
9
County Health Department
DADE COUNTY
413 W. Water St.
Greenfield, MO 65661
(417) 637-2345 or (417) 637-2347
1-877-637-2345
FAX: (417) 637-2507
AllenP1@lpha.mopublic.org
www.dadecountyhealthdept.com
Services Offered:
 Adult and Children Immunizations - Immunizations are given on Monday and
Wednesday from 8:00 - 11:00 / 1:00 - 5:00. A $10.00 Administration fee per patient
applies. Medicaid accepted.
 Advance Healthcare Directives
 Bike Helmets
 Birth Control
 Death/Birth Certificates - Vital records staff can provide certified copies of a Missouri
Birth certificates in our office for $15.00 each with a cash, check, debit/credit card or
money order. Identification is also required. Death Certificates are available for deaths
occurring form 1980 to the present. They are $13.00 for the first copy and $10.00 for
additional copies at the time of purchase.
 Car Seats and Installation
 Community Garden - To promote healthy eating we have started a community garden.
Small beds are $10.00 and large bed $25.00. When you sign up you get a buckets with
gardening tools, 2 seed packets and a very useful gardening tip book. Water and other
gardening supplies are provided.
 Environmental Services - Services include: School, restaurant, and grocery store
inspections; communicable disease & food borne illness investigations; sewage permit
inspections; rabies investigations; lodging inspections; response to sanitation
complaints; collection of water samples; and recall investigations.
 GED Classes
10
County Health Department Continued,
 Health Educator - Health Education Programs are available upon request for
businesses, community groups, employee wellness plans, schools, churches and other
organizations in Dade County.
 Nursing Services - Blood pressure checks are performed daily. Blood draws are
performed on Monday thru Wednesday from 8:00 a.m.-2:00 p.m
 Pregnancy Testing - We offer pregnancy testing to the women of Dade County. $5.00
Fee
 Temporary MO HealthNet (Medicaid)
 WIC/Nutrition Education - Women, Infants, and Children (WIC) is a special
supplemental nutrition program with a strong emphasis on education about nutritionbased health. The program provides nutrition education, screening, risk assessment
and counseling to pregnant women, new mothers, infants and children up to five years
old. WIC also provides checks to purchase nutritious supplemental foods like milk,
eggs, cheese, juice, cereal, peanut butter, and/or dry beans or peas at several local
businesses. New mothers who are breastfeeding may receive an enhanced food
package.
 Women’s Clinic - Join the thousands of Missouri women who feel good about
themselves and get regular breast and cervical cancer screenings, FREE, through
Missouri's Show Me Healthy Women program.
11
County Health Department
VERNON COUNTY
301 N. Washington
Nevada, MO 64772
(417) 667-7418
FAX: (417) 667-4131
swopel@lpha.mopublic.org
Services Offered:
 Allergy and B12 shots
 Babysitting class
 Communicable disease control and investigation
 Community clinics
 CPR/first aid
 Disease testing
 Flu shot clinics/Immunizations
 Hepatitis A and B Shots
 Maternal and child health (pregnancy testing, newborn home visits, car seat training
and distribution), child care nursing consultation, WIC
 STD/HIV testing
 Screenings – Blood pressure, vision, hearing, height, weight, head lice, tympanogram,
cholesterol testing, TB testing and control
 Birth/Death certificates
 Women’s health services
12
Department of Social Services
Children’s Division and Income Maintenance &
Self Sufficiency Programs
BARTON COUNTY
601 Commercial
P.O. Box 1353
Joplin, MO 64802
(417) 629-3050
FAX: (417) 629-3209
CEDAR COUNTY
112 RB Rd.
P.O. Box 200
Stockton, MO 65785
(417) 276-5113
FAX: (417) 276-6173
DADE COUNTY
2110 South Springfield
P.O. Box 669
Bolivar, MO 65613
(417) 326-6241
FAX: (417) 326-6265
VERNON COUNTY
621 E. Highland, Ste. 1
P.O. Box 305
Nevada, MO 64772
(417) 448-1100
FAX: (417) 448-1348
Services/Programs:
www.dss.mo.gov
 Children’s Division
o Adoption services, activities
o Career Foster Parent Program
o Child abuse and neglect hotline: 1-800-392-3738
o Child care, early childhood services
13
Department of Social Services Continued,
 Family Support Division
o Child support enforcement
o Income maintenance & self sufficiency programs
 Food stamps
 Food distribution programs
 Temporary assistance – provides assistance to needy families with
children so they can be cared for in their own home and to reduce
dependency by promoting job preparation, work and marriage.
 MO HealthNet
 Uninsured women’s health services
 Supplemental nursing care – provides monthly cash benefits. An
eligible adult living in a licensed nursing facility and found medically
eligible may receive a maximum of $390. If not found medically
eligible while living in a nursing facility, or if living in a licensed
assisted living or residential care facility II, an eligible adult may receive
a maximum of $292 monthly. If living in a licensed residential care
facility the maximum is $156. Persons eligible for these case benefits
also receive a $30 personal needs monthly allowance. This benefit is
paid directly to the nursing facility for nursing care charges above the
amount the resident is expected to pay.
 Home and Community Based Program – assistance providing
homemaker chore or respite care services. No direct cash benefit.
 Prevention of Spousal Impoverishment – (Division of Assets) – when a
married person enters a nursing facility, a special provision may help
protect some of the couple’s resources for the spouse who is not in a
nursing facility.
 Supplemental Aid to the Blind – eligible individuals receive a monthly
cash grant up to $651, as well as MO HealthNet coverage.
 Supplemental Security Income (SSI) – assistance to the aged, blind and
disabled. Income guideline applies.
 Qualified Medicare Beneficiary (QMB) – for persons enrolled in
Medicare Part A (hospital insurance) whose income and resources are
within the program guidelines. This program will provide payment of
Medicare premiums and coinsurance and for deductibles for Medicare
covered services.
 Specified Low Income Medicare Beneficiary (SLMB) – provides
payment of Medicare Part B premiums to individuals who would be
eligible for this program.
o Rehabilitation Services for the Blind
 Creates opportunities for eligible blind and visually impaired persons in
order that they may attain personal and vocational services.
14
Department of Social Services Continued,
 Provides services to people with varying degrees of visual impairment,
ranging from those who cannot read regular print to those who are totally
blind.
 Vocational Rehabilitation – Eligible individuals are provided with
services needed to enter, remain in or return to suitable employment.
Services include:
 Diagnosis and evaluation
 Counseling and guidance
 Physical or mental restoration
 Training – including college or university, technical or trade
 Job development and job placement
 Rehabilitation engineering
 Follow-up Services
 Assistive Technology – Information, tips and resources for computer
assistive technology for blind and visually impaired computer users.
 Independent Living Rehabilitation – assists blind and visually impaired
persons so they can function independently in their homes and
communities.
 Older Blind Services – Free rehabilitation services in the home.
o Transition Services – provides services to help high school students prepare for
the transition from school to either post-secondary education or work.
o Business Enterprise Program – Self employment opportunities are provided to
legally blind persons. The program includes vending facility operations in
public buildings, in private industry and in roadside rest areas of the interstate
highway system.
o Prevention of Blindness – Diagnostic services and needed eye care are provided
to medically indigent persons in order to prevent blindness. Vision screening
and glaucoma testing clinics are provided for early detection of eye pathology
that could lead to blindness.
o Low Income Home Energy Assistance Program – Provides financial assistance
to help pay heating bills during the months of October through March.
15
Experience Works, Inc. Senior Employment
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
P.O. Box 414
Buffalo, MO 65622-0414
(417) 345-2797
FAX: (417) 345-2998
1-800-368-7569
www.experienceworks.org
Experience Works helps low-income seniors, with multiple barriers to employment, get the
training they need to find good jobs in their local communities.
Services/Programs:
 Senior Community Service Employment Program (SCSEP)
o This program, funded under Title V of the Older Americans Act as well as state
and local grants, enables us to help thousands of low-income individuals, age
55 and older, throughout the United States.
o Through this program, seniors benefit from training, counseling, and
community service assignments at faith-based and community organizations in
their communities, prior to transitioning into the workforce.
o Participants are placed at eligible host agencies (primarily at faith-based and
community organizations) for which they are paid the minimum wage for an
average of 20 hours per week. A host agency is either a private nonprofit
organization (other than a political party) that is tax exempt under section
501(c) (3) of the Internal Revenue code of 1954, or a public agency operated by
a unit of government.
o Thirty-eight percent of Experience Work's SCSEP participants found permanent
jobs, notably as teachers' aides, emergency dispatchers, care providers, and
clerical assistants.
o Develop new skills and upgrade existing skills.
o Understand safe work practices and healthful work environments.
o Learn effective job search skills and develop good work habits.
o Annual family income must not be more than 125% of the established federal
poverty income guidelines.
o Be eligible to work in the United States.
o Be currently unemployed.
16
Experience Works, Inc. Senior Employment continued,
 JobReady Assessment Tool and Job Search system
o The JobReady Assessment System can empower you to open doors to new
career options and to find new job opportunities. JobReady will:
 Provide you with informed choices regarding your employment interests
 Assess your interests, personal characteristics, and skills
 Match you to a personalized list of job options based on your assessment
results
 Allow you to access the system as many times as you wish
 Allow you to look for a job match without completing a minimum
number of assessments
 Allow you to browse job openings by categories in your community
 Experience Works for Older Veterans
o Will serve honorably discharged veterans, age 50 and older, who need
assistance in getting a job.
o Veterans will receive intensive job training, job development and placement
services customized for older job seekers so that they can successfully compete
for employment.
17
Governor’s Council on Disability
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
Truman State Office Building
301 West High St., Room 250-A
P.O. Box 1668
Jefferson City, MO 65102
800-877-8249
http://www.gcd.oa.mo.gov/
Services/Programs:
 Assists disabled with re-entry into the workforce and addressing all of the barriers to
employment and full participation in community life.
 Educational Programming – Provides educational programming on disability rights and
disability awareness.
 Technical Assistance – Provides technical assistance to any Missourian interested in
learning more about the legal universe of disability rights.
 Disability Rights – Works with the legislature to ensure that proposed laws respect the
rights of persons with disabilities. Works with national and state governmental
agencies to ensure that their rulemaking is sensitive to the needs and rights of persons
with disabilities
 Free Publications – Offers a variety of free publications dealing with disability
awareness and disability rights.
 Bridges – A newsletter for people with and without disabilities to provide Missourian
information and disability resources. Bridges is published 4 times a year.
 Directory Resources for Missourian with Disabilities – A manual of disability related
organizations, agencies and services published every other year.
 Legislative Update – A newsletter published weekly during the legislative session to
follow the progress of all disability related legislation in the state general assembly.
18
Independent Living Center - ILC
BARTON COUNTY
DADE COUNTY
2639 East 34th Street
Joplin, MO 64804
(417) 659-8086
TTY: (417) 650-8702
FAX: (417) 659-8087
1-800-346-8951
www.ilcenter.org
The mission of The Independent Living Center is to remove all barriers that limit the
independence of persons with disabilities.
Services/Programs:
 Attendant Services
o Consumer Directed Services (CDS)
 The CDS Program allows adults with significant physical disabilities to
obtain assistance with personal care and activities of daily living in order
to maintain or increase their independence within the community. With
the CDS program, a person has the freedom to hire anyone of their own
choosing (with the exception of a spouse or significant other) to provide
care for them
 Consumer Directed Services keep within the Independent Living
philosophy, which suggests that persons with disabilities should have
choice and control over their lives. Individuals with disabilities know
their needs, how best to meet those needs, and who they feel most
comfortable having provide for those needs
 CDS Eligibility Requirements
 Must be Missouri Medicaid eligible
 Must be an adult with a significant physical disability; and
 Must be able to fully direct their own care
 Contact TILC to see if you meet initial requirements - 800-3468951. Once initial eligibility is established, TILC will coordinate with
the Missouri Department of Health and Senior Services for an in-home
evaluation
o In-Home Care (Jasper and Newton Counties only)
 Services available include personal care, advanced personal care, respite
care, homemaker services, and authorized nurse visits. The Center's
dedicated staff works to meet the individual needs of their clients in
Jasper and Newton counties while coordinating value-added services like
adaptive equipment, home modifications and advocacy.
19
ILC continued,
 Youth Services
o Peer Support: TILC provides one-one-one peer support along with support
groups for parents and children to meet individual needs.
o Educational Advocacy: Educational assistance programs, IDEA regulations,
Individual Education Plan (IEP)
o Independent Living Skills Training: TILC offers one-one-one independent
living skills training to assist children with various transitions in life, including
the transition of living independently after high school or college.
o Youth with Disabilities Mentoring Services: TILC partners with area agencies
to provide opportunities for youth with disabilities to participate in a mentoring
program for work and college.
o Elementary School Disability Awareness Program: TILC's staff provides
various classroom programs geared toward elementary-age children that help
kids learn about disabilities in a fun and educational way.
o Community Workshop: Our staff members are available to speak about
services, disability rights, and a variety of other topics.
o In-Home Care Program: TILC provides attendants for children and youth with
disabilities to assist in activities of daily living. This program is approved
through the Bureau of Special Healthcare needs. Services include: attendant
care, approved nurse visits, advanced personal care and respite care.
o Youth Social Events: TILC provides social activities for youth with disabilities,
including outdoor activities, movie nights and other events
 Home Modifications – The Independent Living Center provides limited home
modifications to individuals who are physically disabled. Any modifications provided
by TILC must improve the access and safety for the individual residing in the
home. Examples of home modifications include wheelchair ramps and grab bar
installation.
 Adaptive Equipment Loan Program – Provides necessary adaptive equipment to adults
that meet certain requirements. Examples of available adaptive equipment include:
bath seats, reachers, dress assists, bedside commodes, amplified telephones, TTYs,
walkers, etc.
 Advocacy and Support – Offers a wide variety of advocacy and peer support option
tailored to meet individual needs.
o Targeted Support - Targeted support offered by TILC staff includes deaf
advocacy, traumatic brain injury support, social club, disability discrimination
advocacy, blind and low-vision advocacy, youth advocacy, and spinal cord
injury support. TILC provides information and referral for a wide variety of
support groups offered by area agencies and organizations, including grief
support, blind and low-vision support, MS support, cancer support and diabetes
support.
20
ILC continued,
o Community or Systems Support - TILC offers community or systems advocacy
regarding equal access to public spaces, legislative initiatives and community
support.
 Community Services
o Accessibility Surveys - Accessibility is extremely important in the daily lives of
all people, but especially for people with disabilities. Accessibility surveys are
available for both existing facilities and new construction. Let our team of
trained accessibility experts evaluate your property for access and then guide
you through the process of improving accessibility for yourself and your
customers
o Youth Education Program: Understanding Disability - The Independent
Living Center provides programs tailored to meet the various education levels of
school age children. These classroom activities are designed to help children
understand that disability does not define the person. Examples of educational
opportunities include:
 Bullies: Standing up to them and avoiding being one presented by
Phyllis Craig, Youth Coordinator
 Walking in my Footsteps: Understanding Blindness presented by Chip
Hailey, TILC Blind Advocate
 Self-Awareness and Self-Advocacy presented by Phyllis Craig, Youth
Coordinator
o Community Education and Workshops - The Independent Living Center's staff
provides a wide range of community education and employee in-services to
raise awareness about the needs of people with disabilities while also improving
knowledge about our services. Available educational opportunities include:
 Institutional Transition - The Independent Living Center is able to assist individuals
with physical disabilities who reside in institutional settings to regain their
independence within the community. Various levels of assistance are available based
on need and individual resources.
o Possible assistance includes
 Case management to develop a transition plan
 Attendant services to assist with activities of daily living
 Financial assistance to pay deposits and assist with necessary household
items
 Adaptive equipment loan services
 General assistance in finding affordable and accessible housing
 Peer support and advocacy
 Information and referral
 Approved nurse visits
 Independent Living Skills training and guidance
21
ILC continued,
 Durable Medical Equipment (DME)
o The DME Showroom -is a fully stocked retail showroom, offering DME
products to the public, with an average savings of 20%-70% below other retail
DME stores.
o Vendors include: Invacare, Invacare Supply Group, Drive, Pride, Maxi-Aids,
Medline and various others.
o All of our proceeds from our retail store go back into the program to help
purchase more equipment for our consumers. Helping us helps others!
o TILC also offers free necessary medical equipment to individuals who meet the
following requirements:
 Priority is given to TILC consumers
 Household Income Guidelines apply
 Individual must have no other means of obtaining the medical equipment
 Must have a physical need for the DME items
o Assistive Technology - TILC is a Missouri Assistive Technology demonstration
center, providing resources and information for individuals with disabilities,
caregivers, therapists, medical professionals, and schools.
22
Legal Aid of Western Missouri - LAWMO
BARTON COUNTY
VERNON COUNTY
1125 Grand Blvd., #1900
Kansas City, MO 64106
(816) 474-6750
www.lawmo.org
Legal Aid of Western MO (LAWMO) has been providing essential legal services to lowincome citizens since 1964. LAWMO staff attorneys, paralegals and volunteers assist over
20,000 people each year with problems that seriously affect their ability to provide for
themselves and their families.
Cases Handled and Services Provided:
 Public Benefits – Provides representation in administrative hearings, and in court, if
necessary, when benefits have been denied, terminated or reduced. These cases
include MO HealthNet, Aid To Families with Dependent Children (AFDC, now
TANF), SSI, Social security, Aid to the Blind, and veteran’s benefits.
 Domestic Violence/Family Law – Provides assistance to those trying to escape an
abusive relationship. Staff and volunteers represent victims in obtaining orders of
protection, refer victims to safe shelters, inform victims of their rights and provide
other basic advocacy.
 Housing – Assists with such housing problems as lock-outs, utility shutoffs, illegal
evictions, foreclosures, landlord-tenant disputes, habitability issues and housing
discrimination.
 Economic Development – Working with low-income community groups,
organizations, community development corporations, neighborhood associations and
community development corporations to create or rehabilitate low-income residential
units.
 Aids Legal Assistance – For those diagnosed with HIV and have been denied their
rights.
 Immigration Law Project – Assists individuals and their families to gain legal status,
temporary and permanent resident status and US citizenship.
 Consumer – Cases include deceptive business practices, faulty home repairs, disputes
with creditors, automobile purchases and repair problems and bankruptcy.
23
Legal Aid of Western Missouri continued,
 Municipal Court Defense Unit – Provides representation to indigents charged with
jailable offenses in the city’s municipal courts.
 Volunteer Attorney Project – Attorneys in private practices volunteer to accept
referrals from LAWMO on a Pro Bono basis.
24
Legal Services of Southern Missouri - LSSM
CEDAR COUNTY
DADE COUNTY
809 N. Campbell Ave.
Springfield, MO 65802
(417) 881-0533
1-800-444-4863
FAX: (417) 881-2159
www.lsosm.org
Legal Services of Southern Missouri (LSMO) assists clients with critical legal problems.
Cases are prioritized due to the limited resources of LSMO to: protection of victims in
spouse and child abuse cases; protection of individuals and families from illegal conviction or
foreclosures; subsistence income protection; protection of elderly’s income and household
assets; and, protection of incompetents in guardianship practices.
Services/Programs:
 Provides representation in civil matters
 Outreach
 Community Education
 Coordinates work with other local agencies and groups
 LSMO never charges a fee. Clients may have to pay some court costs.
 Eligibility Criteria: Income eligibility guidelines, the client must meet 125% of the
Federal poverty guidelines, case acceptance priority plan of legal aid, client must live
in the service area and the client’s legal problem must have legal merit.
25
Long Term Care Ombudsman Program
BARTON COUNTY
Region X Area Agency on Aging
2701 Bird
P.O. Box 3990
Joplin, MO 64803
(417) 781-7562
CEDAR COUNTY
VERNON COUNTY
Care Connection for Aging Services
P.O. Box1078
106 W. Young St.
Warrensburg, MO 64092
(660) 747-3107
FAX: (660) 747-3100
DADE COUNTY
Council of Churches of the Ozarks
627 N. Glenstone
P.O. Box 3947 G. S.
Springfield, MO 65808
(417) 862-3598
FAX: (417) 862-2129
Services:
 Missouri ombudsman program consists of volunteers serving residents of nursing
homes and residential care facilities to provide support and assistance with any
problems or complaints. Complaints concerning abuse, neglect and financial
exploitation should be reported first to the Missouri Division of Senior Services Elder
Abuse Hotline, 800-392-0210. Individual volunteers are recruited by Area Agencies on
Aging (AAAs) or their service providers. Following screening and training, the
volunteer is assigned to a facility that has agreed to participate in the program. The
ombudsman receives orientation to the facility and its procedures, prior to making
regular contact with the residents.
26
Long Term Care Ombudsman Program continued,
 Ombudsman volunteers are special. They are asked to make a significant commitment
to the program, not only in terms of pre-placement and on-going in-service training but
through weekly contact with residents, reporting and travel.
27
Masonic Home of Missouri
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
6033 Masonic Dr., Suite A
Columbia, MO 65202
(800) 434-9804
(573) 814-4663
Fax: (573) 814-4660
www.mohome.org
Services/Programs:
 Outreach Programs
o Long Term Financial Assistance – The Masonic Home of Missouri is able to
provide eligible senior adults with financial assistance to remain in their homes,
apartments, independent living facilities, and assisted living facilities. Some
applicants qualify for this long-term assistance each month, while others only
need assistance with individual payments, such as medical bills, hearing aids or
dental work.
o Short Term Financial Assistance – The Outreach Program is also able to
provide short-term assistance to eligible adults who are experiencing
unforeseen hardship. The short- term assistance program is designed to help
individuals while they are helping themselves out of difficult situations. For
example, short-term assistance may help members experiencing medical
emergencies and temporary unemployment.
o Age and length of membership guidelines:
 Member prior to the age of Forty (40) must have been in continuous
good standing for five (5) years prior to application.
 Member between the ages of Forty (40) and Forty-Nine (49) years,
inclusive, must have been in continuous good standing for at least ten
(10) years prior to application.
 Member between the ages of Fifty (50) and Fifty-Nine (59) years,
inclusive, must have been in continue our good standing for at least
fifteen (15) years prior to application.
 Member at or subsequent to attaining the age of Sixty (60) years must
have been in continuous good standing for at least twenty (20) years
prior to application.
28
Masonic Home of Missouri Continued,
o Children’s’ Outreach - provides financial assistance to legal dependents of
Missouri Master Masons or Missouri female members of the Order of the
Eastern Star. Assistance provided through this program may help with medical
care and services such as dental, hearing, vision, therapy and equipment. This
program alleviates the financial strain on parents who may have health
insurance, but are struggling to afford co-payments and other medical expenses
not covered by insurance. The flexibility of the Children's Outreach Program
makes it possible for parents to seek services in their own communities.
 Applying for assistance: The parents or legal guardians of the child
should make application on the child's behalf. Once an applicant's
information is received, the Outreach staff will contact the guardian to
obtain additional information. All inquiries are given prompt attention.
Age & Length of Membership is reviewed on all applicants.
 Eligibility Requirements:
 Legal dependent(s) of Missouri Master Masons or female
members of the Order of the Eastern Star.
 Master Mason or Eastern Star member must be in good standing
at time of the application.
 Age and Length of Membership guidelines
 Guardian of applicant must demonstrate a financial need
 Age & Length of Membership Guidelines (Subject to approval by Board
of Directors):
 Legal dependent (s) up to 21 years of age of Master Masons or
female members of the Order of the Eastern Star who are in good
standing in Missouri Lodge/Chapter and have a minimum of two
years of continuous good standing prior to application.
 Legal dependent (s) of Mater Masons or female members of the
Order of the Eastern Star over the of 21 who are physically or
mentally disabled.
o Creating A Partnership
 Individual child/children - Lodges and Chapters can work within their
community to identify a child or children in need (i.e. through schools or
local community organizations/families). Assistance can help to provide
clothing, basic school supplies, coats, shoes, hats and gloves, hygiene
items, eye glasses, dental work etc.
 Project-Based - Lodges and Chapters can identify projects within their
communities through charitable or other non-profit organizations, such
as schools. Recipients of the CAP Project-Based funds must be a 501 (c)
(3) public charitable organizations, as defined by the IRS, or public
entities such as school districts. An example of a project that may qualify
is the backpack food program found in communities statewide.
(Matching funds must go toward the purchase of a specific item(s). The
Masonic Home will not match funds for general operating expenses.)
29
Masonic Home of Missouri Continued,
o Masonic Family Cares - The Masonic Family Cares is a new program that will
help facilitate connections between lodges, chapters and youth organizations
and the Masonic brothers and sisters in their communities. Interested
lodges/chapters can contact the masonic Home to inquire abut establishing
relationships with Masonic brothers, widows or O.E.S. members in their area
who would enjoy visiting with a fellow Masonic member. This program is a
great opportunity to connect with those members within your communities who
might not be able to attend Lodge, or a widow who would benefit from seeing a
friendly face. If your lodge is already participating and doing these great works
within your community, please share your stories with us. Contact Rhonda
Lightfoot, Membership Relations Specialist, at 800-434-9804, or email her
about how your Lodge is making a difference. If you are trying to find ways to
reach out to those members amongst you, please contact Chantana Irvin,
Masonic Family Cares Coordinator at 800-434-9804, or
email cirvin@mohome.org.
o Social Services - The Masonic Home of Missouri provides updated Resource
Directories (biannually) to each Masonic Lodge. These resource directories
provide information on available social services, specific to each county. Our
Social Services Department maintains up-to-date information regarding
programs and services throughout the state and can provide you with this
information should you need it.
o Widow’s Program - The Masonic Home of Missouri’s Outreach Programs
provide widows with information regarding our programs and services. In an
effort to inform our brethren’s widows about our programs and services, we
hold luncheons throughout the State. At these luncheons, the Masonic Home
honors our ladies with a pin recognizing them as Masonic widows. We are
currently making plans for holding luncheons in your area and would be
honored if you would wear your pin to them. Please be looking for more
information about where these luncheons will be held or visit this page to find
out about our programs and visits. A postcard has also been included in the
mailing that can be returned to us, if you are interested in learning more about
our Outreach Programs, need services or would like to refer someone for
assistance.
o Financial Counseling - The Financial Counseling Program will begin working
with Master Masons, the wife or widow of a Master Mason, and female
members of the Order of the Eastern Star who have applied for or are receiving
assistance through the Masonic Home’s Financial Assistance Programs. Unlike
the Financial Assistance Programs, the Financial Counseling Program does not
have Age & Length of Membership guidelines. The Financial Counseling
Program was born from the growing need for short-term assistance for younger
members, realizing that by helping members to organize their finances and set
30
Masonic Home of Missouri Continued,
financial goals, they would not need financial assistance in the future. They
would be prepared should their financial situation unexpectedly change again.
For those members who are referred to the Financial Counseling Program after
having applied for short-term financial assistance, the program will focus
mainly on: budgeting, prioritizing payment of expenses and debt, lowering
variable expenses, identifying and eliminating unnecessary expenses,
determining solvency, Net Worth, and Basic Liquidity, assisting in creating
financial goals and creating a plan to obtain those goals, and referral to other
financial services that the Home cannot provide (such as debt consolidation and
bankruptcy). The Financial Counseling Program will also be beneficial for
those applicants applying for long-term financial assistance. These clients are
Masonic widows, elderly Master Masons, and elderly female OES members.
Financial Counseling will focus on budgeting, understanding Medicaid
eligibility rules, referral to other services that they might qualify for (such as
Mo HealthNet, VA benefits, etc.), and other financial services the Home cannot
provide (such as investment services, estate planning, retirement strategies,
etc.). Financial Counseling will help them to organize their finances and create
a budget, with the goal of helping them to continue living independently. This
will also be helpful for older couples, widows, Master Masons, and female OES
members who are planning to make major changes to their lifestyles, such as
moving to an Assisted Living Facility. Financial Counseling can assist them in
determining if their income and assets are adequate for the move, how the move
will change their expenses and monthly budget, and assist them in identifying
additional potential income sources.
o Truman Club - The Truman Club recognizes those individuals and couples
who support the Masonic Home and its programs through on-going annual
giving. With the support of Truman Club members, we are able to transform the
Masonic tenets into reality for our fraternal brothers and sisters in need across
the state.
 Annual Membership - to be eligible for annual membership in the
Truman Club, a donor must give at least $100 in tax-deductible
donations during the calendar year. Annual memberships are renewable
on January 1st each year. Benefits of annual Truman Club membership
include:
 Welcome Packet
 Membership Pin
 Invitation to annual Truman Club Dinner
 Special mailings and advance registration for events
 Annual membership gift
o Special Events – Annual Leaves of Autumn golf outing
31
Masonic Home of Missouri Continued,
o Museum - The Masonic Home and Grand Lodge of Missouri are thrilled to
announce the Grand Opening of Missouri’s first Masonic Museum to the public
on February 25, 2008, preceded by previews for members, distinguished guests
and press. The exhibit incorporates 5 themed galleries, each gallery
representing a leader a particular quality. The first gallery titled “Pathmakers
and Patriots” highlights the impact Meriwether Lewis and William Clark had
on the early period in Missouri and how they became involved in the Masonic
fraternity. The second gallery titled “Living Well” focuses on Laura Ingalls
Wilder, her involvement with the Order of the Eastern Star and how music and
education are valued in Masonry and at the Masonic Home. The third gallery
themed “Generosity” depicts Jacob Lampert, Past Grand Master, and other
Masons and Masonic groups who have provided generous support to the
Masonic Home. The fourth gallery depicts “Leadership” centering on President
and Past Grand Master Harry S Truman and how democratic methods guide
lodges. The Fifth theme titled “Everyman” is a rotating exhibition gallery. In it
Masonic lodges and Eastern Star Chapters will have the opportunity to share
individual history and symbols used within the Lodges and Chapters over the
years. Admission is FREE. Self-guided tours are available during normal
business hours (weekdays 8:00a.m. to 4:30p.m.). Other viewing times available
by appointment.
32
Missouri Division of Workforce Development
BARTON COUNTY
CEDAR COUNTY
VERNON COUNTY
621 E. Highland Ave., Ste. 3
Nevada, MO 64772
(417) 448-1177
FAX: (417) 448-1139
730 South Wall Ave.
Joplin, MO 64801
(417) 629-3000
FAX: (417) 629-3011
DADE COUNTY
2900 East Sunshine
Springfield, MO 65804
(417) 887-4343
FAX: (417) 888-4076
Services/Programs:
www.jobs.mo.gov
 Career Center
o Missouri Career Center staff can help focus your job or career goals, identify
skills and abilities and identify available jobs.
o The National Career Readiness Certificate (NCRC) verifies your skills to
employers anywhere in the United States and is available to earn at your local
Career Center.
o Missouri Career Center staff will assist you with assessment tools to measure
and understand your skills, knowledge, abilities, strengths and interests to help
you find the job that is right for you.
o Missouri Career Centers offer specialized workshops to help you brush-up your
job seeking skills or assist if you've been laid-off.
o Career Centers offer software and experienced staff to help you develop a
professional resume that stands out.
o Career Center staff can determine your eligibility for a variety of training
programs to assist in gaining new skills needed to obtain employment.
 Education and Training
o Workshops - Missouri Career Centers offer workshops to help maximize your
job search efforts. We also include workshops to assist laid off workers at the
time of the layoff.
 Career Exploration - This workshop gives you the tools to assess your
knowledge, skills, personal interests and priorities on the journey to
finding the job that is best for you (or not a good fit) and identify
resources available to find a rewarding career.
33
Missouri Division of Workforce Development continued,
 Career Networking - Learn the benefits of effective and strategic
‘networking’ and how these interpersonal resources and contacts could
lead to a new job. This workshop applies what you learn, so you will
develop a plan to present yourself to networking groups, a networking
source list, and develop a list of the types of networking groups.
 Resume Preparation - Find out what employers are looking for when they
read a resume and cover letter. Identify and optimize all the basic
components of a resume - skills and abilities, work history, and education
- so that you stand out above the others. Learn how to use the same
strategies in completing excellent online applications.
 Interview Process - With this workshop you get practical advice on how
to best showcase your skills and experience through research, practice,
and preparation. Get helpful tips on how to dress and groom for an
interview. Learn the different types of interviews and develop a strategy
for each one.
 Basic Computer Skills - Using a computer competently is essential for
today’s job seeker. Learn the basic computer skills necessary to search
and apply for jobs. This workshop includes everything from using the
keyboard to accessing the Internet to creating and saving files. In
addition, learn to use jobs.mo.gov to search for your next job.
 Workshops for Laid Off Workers
 Take Control Of Your Finances - Managing your bills until a new
job opportunity appears is less stressful when you have a plan.
Training topics include: how to track your spending and how to
develop a budget, how to cut expenses, HOPE NOW mortgage
services, how to prioritize debts and maintain good relation with
creditors, understanding COBRA Continuation Health insurance
coverage, how to avoid debt and credit scams, and how to identify
resources in your community that can help you save money.
 FastTrac New Venture - FastTrac New Venture workshops are
available to dislocated workers with an interest in starting their
own business. FastTrac New Venture workshops help you research
your business idea and decide whether starting a business is right
for you.
 Training Provider Search Tool (previously the Missouri Education and Career Hotlink)
o Allows you to research Missouri’s educational institutions and programs.
Maybe you've been approved for training assistance through the Workforce
Investment Act (WIA) and told you need to use an "Eligible Training Provider" where do you find that? Our new Training Provider Search Tool will allow you
to limit your search results to eligible providers.
34
Missouri Division of Workforce Development continued,
 WorkReadyMissouri - If you are receiving Unemployment Insurance benefits, you may
be able to use the WorkReadyMissouri Program. WorkReadyMissouri provides an
opportunity to receive occupational worksite training on a part-time basis for up to six
weeks. Program trainees continue to receive UI benefits, plus up to a $500 training
allowance.
 On The Job Training - OJT is available for eligible job seekers through the Workforce
Investment Act and the Trade Readjustment Assistance Act. Contact your
local Missouri Career Center for staff assistance in determining your eligibility for
these programs.
35
Missouri Protection and Advocacy Services
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
925 South Country Club Drive
Jefferson City, MO 65109
(573) 893-3333 or
1-800-392-8667
FAX: (573) 893-4231
www.moadvocacy.org
Services/Programs:
 Federally mandated system in the state of Missouri which provides protection of the
rights of persons with disabilities through legally based advocacy.
 Investigation and review of a complaint of improper of inadequate services provided to
a SSDI/SSI beneficiary with a disability by a service provider, employer or other entity
involved in the SSDI/SSI beneficiary’s return to work efforts.
 Information & Referral – Information to SSDI/SSI beneficiaries about work incentives
and employment, including information on the types of services and assistance that may
be available to help them in securing or regaining gainful employment.
 Consultation & legal Respresentation, based on annual program priorities.
36
Missouri Veterans Commission
BARTON COUNTY
No office information for Barton County. Please contact Janeene Pierce.
C. Janeene Pierce, Veterans Service Assistant
1410 S. Kansas Expressway, Room 115
Springfield, MO 65807
(417) 895-6532
Janeene.Pierce@mvc.dps.mo.gov
CEDAR COUNTY
No office information for Cedar County. Please contact William Gillette at the address
below.
William Gillette, Veterans Service Officer
MO Veterans Commission
621 E. Highland Ave.
Nevada, MO 64772
William.Gillette@mvc.dps.mo.gov
DADE COUNTY
No office information for this county. Please contact Michael Hopper
Michael Hopper, Veterans Service Officer
MO Veterans Commission
1600 S. Hickory
Mt. Vernon, MO 65712
Michael.Hopper@mvc.dps.mo.gov
VERNON COUNTY
Monday through Friday, 8:00 a.m. to 4:30 p.m.
621 E. Highland, Ste. 3
Nevada, MO 63772
(417) 448-1133
William.Gillette@mvc.dps.mo.gov
Mail all correspondence to: William Gillette, Veterans Service Officer
621 E. Highland Ave., Ste. 3
Nevada, MO 64772
37
Missouri Veterans Commission continued,
www.mvc.dps.mo.gov
1-866-838-4636
Through the Service to Veterans Program, the Veterans Service Officers and Assistants
provide counseling and assistance to thousands of veterans and their dependents throughout
the state. Not only do these trained professionals counsel veterans and what VA and State
Veterans Benefits are available, but they also complete and submit claims application with all
necessary documentation. They are available for any follow-up work necessary with the
Dept. of Veterans Affairs to obtain the maximum amount of benefits due any eligible veterans
and/or dependent. Veterans Service Officers and Assistants are thoroughly trained and
knowledgeable in all areas of veterans’ benefits, including compensation, pension, education,
burial and widow’s benefits. They will also assist claimants with health care eligibility, VA
Home Loan Guaranty and other veterans’ benefits, including those offered by the state.
Occasionally an office may be closed due to illness/weather etc. Please call the office the
morning of your visit to insure the office is open.
38
OATS, Inc. Transportation
BARTON COUNTY
DADE COUNTY
Southwest Region
Jeff Robinson, Regional Director
3259 E. Sunshine, Ste. T
Springfield, MO 65804
(417) 887-9272
jrobinson@oatstransit.org
www.oatstransit.org
CEDAR COUNTY
VERNON COUNTY
Midwest Region
Tracy Walkup, Regional Director
107 W. Pacific
Sedalia, MO 65301
(660) 827-2611
tracy@oatstransit.org
www.oatstransit.org
The mission of OATS is to provide reliable transportation for transportation disadvantaged
Missourians so they can live independently in their own communities.
Services/Programs:
 Door to door transportation
 Donations
 Call to schedule a ride
39
On My Own, Inc.
CEDAR COUNTY
VERNON COUNTY
428 East Highland Ave.
Nevada, MO 64772
(417) 667-7007
FAX: (417) 667-6262
800-362-8852
1301 De La Porte
PO Box 211
Collins, MO 64738
(417) 275-1115
FAX: (417) 275-1113
877-275-2815
Services/Programs:
www.onmyowninc.com
 Individul and Systems Advocacy - On My Own, Inc. provides systems advocacy in
regard to public policy issues. Public policy issues include, but are not limited to the
following; equal opportunities for housing, transportation, employment, education,
access to community activities, Olmstead and public services. The ADA and Section
504 provide much of the basis for our work in individual and systems advocacy.
 Independent Living Skills Training - We can provide services necessary to pursue an
individual's independent living goals. These services may be provided in either a oneto-one or small-group format. Independent Living Services may include:
o Independent Living Skills Training
o Independent Living Assistance
o Attendant Management Training
o Youth Services
o Transition Team:
 Adult: Adults wishing to transition from a nursing home into
independent living and their community may be eligible for options
counseling & financial assistance from the Money Follows the Person
grant. On My Own can assist you in this transition process
 Youth: Youth with disabilities have a much higher success rate when
they have a solid Transition Plan into adulthood. On My Own can assist
youth in developing this plan and educating them on their rights needed
for living independently in their community
 Information and Referral – Provides consumer with a wide variety of information and
resources relating to disabilities. Referrlas to other agencies are provided as needed.
Assistance is available in locating housing, adaptive aids, recreational opportunities,
readers, interpreters, transportation and support groups.
o ADA Assessment - On My Own has a certified ADA Assessor for those wishing
to achieve and/or maintain ADA compliance at their place of business. These
assessment are offered free of charge
40
On My Own Continued,
o Scholarship Programs - On My Own offers scholarships to youth with a disabled
parent who meets our financial requirements.
 Peer Consultation - Conversation and interaction is promoted between newly disabled
individuals and persons with disabilities who have positive attitudes and are successful
at dealing with disability issues. Peer consultation covers adjustment to disability issues
and may include training on specific independent living techniques.
 Home Modifications and Ramps - This program provides a one-time interior
modification for a person in a wheelchair to have access in their own home
independently. We also have a ramp program that is designed to allow a person in a
wheel-chair to have access entering and exiting their home.
o Air Conditioner Loan Program - Window air conditioners are available to people
with certain medical conditions that require air conditioning. A doctor’s
statement is required
 Adaptive Equipment
o Assistive Equipment Loan Program - We offer wheel chairs, portable ramps,
bedside commodes, shower chairs, canes, crutches and walkers.
o Adaptive Equipment –
 We offer Telephones for hearing, sight and mobility impairments. The
phones are provided free of charge based on your income.
 Tap-I provides adaptive computer software for assistance in using the
internet. This software is provided free of charge based on your income.
 We offer Help at Hand Emergency Telephone Dialers to assist people
who have a risk of falling or live alone. There is a one-time fee for this
device.
 Consumer Directed Services (CDS) - provides assistance to individuals with disabilities
who are 18 years of age or older and are able to self-direct their own care. With this
program the Consumer is able to hire their own personal attendant to perform routine
tasks of daily living and other tasks the Consumer is unable to perform alone, allowing
the Consumer to live independently. The Consumer can choose, recruit, hire, train, and
manage their Attendant. Daily living activities can include personal hygiene, toileting,
dressing, grooming, bathing, housekeeping, meal preparation and transportation for
shopping and errands. The Consumer is the employer however On My Own, Inc. as the
provider, handles payroll issues on behalf of the Consumer.
o Through Consumer Directed Services, you can:
 Direct your own care
 Hire and train your own attendant (cannot be spouse)
 Live in your own home
 Have flexibility to coordinate your schedule of personal care
 Receive support and training from On My Own, Inc.
41
On My Own Continued,
 Receive a comprehensive evaluation and assessment of your care needs
through DSDS
o Your Personal Independent Living Specialist can assist you with
 Information and Referrals for needed resources
 Independent and Systems Advocacy
 Independent Living Skills Training
o Eligibility
 Missouri Medicaid/MO Health Net eligible
 Disabled and capable of making decisions regarding both your
healthcare and your employer responsibilities
 Over 18 years of age
 Score at least 21 points on a needs assessment performed by DSDS
 Agency Directed Services - On My Own, Inc. In Home Care is Agency directed and
provides nursing services and attendant care for people of all ages and
disabilities. The program is available to residents of Bates, Cedar, Henry, Hickory, St.
Clair and Vernon Counties
o Through Agency Directed Services, you can receive
 Nursing Services
 Weekly Nursing Visits
 Diabetic Nail Care
 Medication Set Up
 Insulin Set Up
 Skin Monitoring
 Simple Dressing Changes
 Attendant Services:
 Bathing, dressing and grooming
 Housekeeping and laundry
 Meal Preparation
 Shopping and errands
 Payment Options
 VA Payment
 Private Pay
 MO HealthNet (Medicaid)
 Long-term care insurance
42
Region X Area Agency on Aging
BARTON COUNTY
531 E. 15th St.
P.O. Box 3990
Joplin, MO 64803
(417) 781-7562
FAX: (417) 781-1609
http://aaaregionx.org/site/contact/
Area Agency on Aging Region 10’s purpose is to provide services, programs and information
that will assist older persons in maintaining independence and dignity in their lives. Services
through this agency are available to persons 60 years of age and older. All services are
provided on a contribution basis. No one is denied service because of an inability to
contribute.
Services/Programs:
 Senior Centers
Barton County Senior Center – 417/682-3881
306 W. 11th
Lamar, MO 64759
o Community “focal points” for senior activities
o Noon meals are offered Monday through Friday. Meals are also delivered to
eligible homebound elderly.
o Activities vary from center to center and activities may include dances, games,
trips, social activities, exercise classes, ceramics, quilting, insurance/tax
counseling, consumer education, health screening, low vision center and telephone
reassurance.
o Senior center services are available to senior adults 60 and older (and their spouse,
regardless of age) as well as eligible disabled individuals age 18-59.
 Transportation – Provides a ride for those who have no other means of transportation
for medical care, necessary shopping and to senior centers.
 Legal Services – Provides legal assistance and counseling to resolve non-criminal and
public benefits problems. Priority is given to cases involving denial of benefits
through federal and state programs.
 In-Home Services – A Care Coordinator will assist you in determining what services
are needed.
o Homemaker – Provides help with housekeeping needs for a short time during
recovery following a critical illness, injury or hospitalization.
43
Region X Area Agency on Aging continued,
o Homebound Shoppers – Provides volunteer assistance with shopping for
homebound elderly who have no one else to help them.
o Respite Care – Offers relief to the person who provides primary care in families
coping with Alzheimer’s Disease or other long-term issues.
 Ombudsman Program – Provides advocacy on behalf of nursing home residents.
Trained volunteers visit participating nursing homes and serve as neutral mediators to
resolve conflicts involving residents’ rights issues.
o Ombudsman:
 Communicates regularly with seniors living in a nursing home;
 Listens to residents’ concerns;
 Encourages residents to speak for themselves
 Informs the residents and their families of their rights, which are established by
law and helps protect these rights;
 Works with the residents, their families and the staff to find solutions to
problems within the facility;
 Provide information to the community on residents’ needs and concerns;
 Builds warm, trusting and confidential relationships with the residents.
 VantAge Point – Located at Northpark Mall in Joplin
o Information and assistance – provides information about and makes referrals to a
wide range of programs and services offered by these organizations and offers
assistance in obtaining these services.
o Gatekeeper Program
o The Silver Enquirer
o The Volunteer Voice
o Senior Community Service Employment Program
o Retired Senior Volunteer Program (RSVP)
o Tax counseling
o Insurance counseling
o Silver Haired Legislature
o Senior Day at Northpark Mall
o Regional over 60 Olympics
44
Salvation Army
BARTON COUNTY
Carthage MO Corps.
125 E. Fairview St.
Carthage, MO 64836
(417) 358-2262
Center of Home Family Life Center
320 E. 8th St.
Joplin, MO 64801
(417) 624-4528
Joplin MO Corps.
320 E. 8th St.
Joplin, MO 64801
(417) 624-4528
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
Carthage MO Corps.
502 S. Fulton St.
P.O. Box 528
Carthage, MO 64836
Captain Richard McDonald
(417) 358-2262
Harbor House
636 N. Boonville
Springfield, MO 65802
Envoys James & Peggy Snell
(417) 831-7746
New Start Housing
Family Enrichment Center
Springfield MO Corps.
1707 W. Chestnut Expressway
Springfield, MO 65802
Majors Norman & Claire Grainter
Services/Programs:
www.usc.salvationarmy.org
 Emergency Assistance, Emergency Shelter
 Worship Center, Sunday School
 Thrift Store, Donation Centers
45
Smart911
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
www.smart911.com
Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for
their household that includes any information they want 9-1-1 to have in the event of an
emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with
their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing
additional information that can be used to facilitate the proper response to the proper location.
At a time when seconds count, being able to provide 9-1-1 with all details that could impact
response the second an emergency call is placed could be the difference between life and
death.
 What is a safety profile?
o The Safety Profile you create when you sign up for Smart911 is completely
private and only shared with 9-1-1 when you call from a registered phone.
 How Does Smart911 help?
o Physical Disabilities - For those who have a physical disability or mobility
restrictions, it is vital for responders to know about the person, their disability
and what type of assistance or special equipment they may need to evacuate
their home or receive transport.
o Developmental Disabilities - For families affected by autism or who may have
difficulty communicating verbally with 9-1-1 their individual conditions as well
as rescue notes indicating how responders will need to approach the individual
can be include in their Safety Profile.
o Medical Conditions - For citizens who are affected by epilepsy, diabetes,
Alzheimer's, allergies or other medical conditions Smart911 can inform
responders of your condition as well as medications and emergency contacts.
o Seniors and Elderly Care - For active seniors living alone a Safety Profile can
provide peace of mind that in the event of an emergency 9-1-1 would have
details on their home and their medical needs. For caretakers, they can be
assured that if the person they care for needs to dial 9-1-1 when they are alone,
their details are available and the caretaker can be listed as an emergency
contact.
46
Smart911 continued,
o General Emergencies - For all citizens, there is always the risk of unplanned
accidents or events. Whether in a vehicle or in your home, even the most basic
details such as the address association with a mobile phone can be available to
9-1-1 and response teams to send help fast.
o Pet and Service Animals - For citizens with pets or other animals your Safety
Profile can alert police to their presence when entering your home and Fire
crews can be aware of exactly how many people and pets need to be evacuated
from your home. For owners of a service animal, you can alert responders that
your animal needs to be transported with you.
47
Social Security Administration
BARTON COUNTY
CEDAR COUNTY
VERNON COUNTY
120 S. Commerce Dr.
Nevada, MO 64772
1-888-808-5441
DADE COUNTY
1570 W. Battlefield St., Ste. 100
Springfield, MO 65807
1-877-850-7824
Benefits:
www.ssa.gov
 Retirement – A monthly check for those aged 62 and older that have worked and paid
into social security
 Social Security Disability Insurance – Pays benefits to you and certain members of your
family if you are “insured” meaning that you worked long enough and paid social
security taxes.
 Survivor’s Benefits – When an individual dies, certain members of their family may be
eligible for benefits on their Social Security record if they earned enough credits while
working. Family members who can collect benefits include a widow/widower who is
age 60 or older; a widow/widower who is age 50 or older and disabled; a
widow/widower at any age if he/she is caring for a child under age 16 or a disabled
child who is receiving Social Security Benefits; children if they are unmarried and
under age 18, under age 19 but in an elementary or secondary school as a full-time
student; or age 18 or older and severely disabled (disability must hve started before age
22); and your parents; if they were dependent on you for at least half of their support. If
the deceased has enough credits, a special one-time payment of $255 will also be made
after death. This benefit is paid only to the widow/widower or minor children.
 Divorced Widow/Widower’s Benefits – If you are divorced (even if you have
remarried), your ex-spouse will be eligible for benefits on your record when you die. In
order to qualify, your ex-spouse must: be at least 60 years old (or age 50 if disabled)
and have been married to you for at least 10 years; be any age if caring for a child who
is eligible for benefits on your record; not be eligible for an equal or higher benefit on
his or her own record; and not be currently married; unless the remarriage occurred
after age 60 or age 50 for disabled widow/widowers.
48
Social Security Administration Continued,
 Supplemental Security Income (SSI) – Federal income supplement program funded by
general tax revenues. It is designed to help aged, blind and disabled people who have
little or no income, and provides cash to meet basic needs for food, clothing and shelter.
 Retirement Benefits for Widow/Widowers – If you’re receiving widow/widowers
(including divorced widow/widowers) benefits, you can switch to your own retirement
benefits as early as age 62. REMEMBER: Age 62 is the earliest you can collect
Social Security retirement benefits and the age at which you can receive full retirement
benefits is rising.
 Medicare – There are four parts to Medicare: Medicare Part A, Hospital Insurance,
Medicare Part B, Medical Insurance; Medicare Part C (Medicare Advantage), which
was formerly known as “Medicare+Choice” and Medicare Part D, prescription drug
coverage. Generally, people who are over age 65 and getting Social Security
automatically qualify for Medicare Parts A and B. So do people who have been getting
disability benefits for two years, people who have amyotrophic lateral sclerosis (Lou
Gehrig’s disease) and receive disability benefits, and people who have permanent
kidney failure and receive maintenance dialysis or a kidney transplant.
o Part A is paid for by a portion of Social Security tax. It helps pay for inpatient
hospital care, skilled nursing care, hospice care and other services.
o Part B is paid for by the monthly premiums of people enrolled and by general
funds from the U.S. Treasury. It helps pay for doctors’ fees, oupatient hospital
visits and other medical services and supplies that are not covered by Part A.
o Park C (Medicare Advantage) plans allow you to choose to receive all of your
health care services through a provider organization. These plans may help
lower your costs of receiving medical services, or you may get extra benefits for
an additional monthly fee. You must have both Parts A and B to enroll in Part
C.
o Part D (prescription drug coverage) is voluntary and the costs are paid for by the
monthly premiums of enrollees and Medicare. Unlike Park B in which you are
automatically enrolled and must opt out if you do not want it, with Part D, you
have to opt in by filling out a form and enrolling in an approved plan.
49
Southwest Missouri Office on Aging - SWMOA
DADE COUNTY
1735 S. Fort
Springfield, MO 65807
(417) 862-0762
1-800-497-0822
dkk@swmoa.com
www.swmoa.com
SWMOA is a non-profit organization. Services offered through SWMO are provided to
seniors on a contribution basis, but no one is denied assistance because of inability to pay.
Services/Programs:
 Senior Centers
Dade County Senior Center – 417/637-2626
58 N. Allison St.
Greenfield, MO 65661
 Benefits Assistance Outreach – Provides a confidential, one-on-one evaluation,
matching a senior with eligible benefits. Assistance is also given with making
application for these benefits. This service is also provided in-home as needed.
 Assistive Living – Assistive technology and home modification is provided for disabled
seniors, i.e., ramps. Communication devices, eating aids, reachers and more.
 Environmental Screening – Provides home safety evaluations, medication management
and gerontological counseling. Safety equipment can be provided as needed.
 In-Home Services
o Homework – Assistance with light housekeeping for frail elderly as well as seniors
recovering from illness, injury or hospitalization
o Respite Care – Caregiver relief programs. Certain senior centers offer respite care
under LPN and Activity Director supervision.
o Daily Bread – Noon meal delivery from senior centers.
o Homebound Shoppers – A volunteer shopping service available in many counties.
o Care Coordination – In-home assessment to help seniors identify and obtain services
that will assure the most independent and least restrictive lifestyles.
o Check and Balances – Assistance with reviewing bills, monthly check writing and
reconciling of bank statements. Home visits are normally made on a monthly basis.
 Gatekeeper Program – Public service workers (mail carriers, utility worker, etc.)
receive training to act as “watchful eyes” over their elderly customers.
50
Southwest Missouri Office on Aging (SWMOA) continued,
 Foot Clinics – Access Home Health Care provides foot clinic services at senior centers
in Springfield and surrounding counties.
 Transportation – When seniors need a ride to medical care, necessary shopping or to
senior centers, SWMOA refers to OATS, SMTS, County Council on Aging, Eldercare
Transit and the City of West Plains.
 Christmas Projects
o Christmas calling – Hosted by Merrill Lynch, allows seniors the opportunity to
make unlimited calls within guest’s assigned hour.
o Christmas Dinners – Delivery of holiday meals to the homebound
o Christmas Gifts – In cooperation with Empire District Electric, holiday gifts are
delivered to the needy elderly.
 Newsletter – “Vintage Voice” published six times a year, addresses the iddues and
concerns of our older population.
 Advocacy
o Ombudsman – An Advocacy program for nursing home residents.
o Silver Haired Legislature – Provides seniors an active role in legislative issues.
 Employment Assistance (Title V) – Promotes the value of older workers in the
marketplace. Training and placement is available for eligible people age 55 and older
who may be in need of continuing employment or re-entry into the work force.
 Volunteer Opportunities
 Tax Preparation Assistance – Certified volunteers provide seniors with free assistance
in completing both federal and state tax forms as well as the MO Property Tax Credit
claims.
51
Subsidized Housing/Rental Assistance
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
HUD Missouri
Kansas City Regional Office
400 State Ave.
Kansas City, KS 66101
(913) 551-5644
FAX: (913) 551-5469
VERNON COUNTY
Nevada Public Housing Authority
1117 N. West St.
Nevada, MO 64772
(417) 448-2730
FAX: (417) 448-2733
Low Rent and Section 8
HUD Missouri
Kansas City Regional Office
400 State Ave.
Kansas City, KS 66101
(913) 551-5644
FAX: (913) 551-5469
52
USDA Rural Development
BARTON COUNTY
701 E. 12th St.
Lamar, MO 64759
(417) 682-3571
FAX: (417) 682-3155
1900 S. Business Hwy 71
Neosho, MO 64850
(417) 451-1007
FAX: (417) 451-9244
CEDAR COUNTY
208 West St.
Stockton, MO 65785
(417) 276-4712
FAX: (417) 276-8248
625 W. Nursery St.
Butler, MO 64730
(660) 679-6112
FAX: (660) 679-6207
DADE COUNTY
124 S. State Hwy 39
Greenfield, MO 65661
(417) 637-5991
FAX: (417) 637-2311
1900 S. Business Hwy71
Neosho, MO 64850
(417) 451-1007
FAX: (417) 451-9244
VERNON COUNTY
102 W Allison St.
Nevada, MO 64772
(417) 667-8137
FAX: (417) 667-5025
625 W Nursery St.
Butler, MO 64730
(660) 679-6112
FAX: (660) 679-6207
Services/Programs:
www.rurdev.usda.gov/mo
 Direct Home Ownership Loans – Loans made by USDA to low and very low income
applicants to buy, build or repair homes (payments are subsidized).
 Guaranteed Home Ownership Loans – Loans made by conventional lenders and
guaranteed by USDA to low and moderate income applicants to buy or build homes
(30 year fixed interest rate).
 Rural Rental Housing – Loans made by USDA to individuals or organizations to
construct apartments for very low to moderate income tenants (operated on a not-forprofit or a limited profit basis with subsidized rents – can include congregate or
cooperative housing.
53
USDA Rural Development Continued,
 Home Repair Loans/Grants – One Percent interest loans made by USDA up to $20,000
to very low income applicants to repair the home they now own, and grants made by
USDA Rural Development up to $7,500 to very low income applicants to repair their
home they now own to remove safety and health hazards. Grant recipients must be 62
years of age or older and show they cannot afford a 1% repair loan.
 Guaranteed Rural Rental Housing – Loans made by conventional lenders and
guaranteed by USDA to individuals or organizations for construction of apartments for
very low to moderate income tenants (operated on a non-for-profit or a limited profit
basis with subsidized rents – can include congregate or cooperative housing).
 Farm Labor Housing Loans/Grants – Loans/grants made by USDA to public bodies,
not-for-profit entities or individuals to finance rental units for domestic farm labor.
 Rural Housing Site Loans – Loans made by USDA to public bodies or not-for-profit
entities to buy and develop lots to sell to very low to moderate income housing
applicants at the cost of development.
 Self Help Technical Assistance Loans/Grants – Self-Help Housing Loans are made by
USDA to a group of housing applicants who agree to work together to build their own
homes. Technical Assistance Grants are made by USDA to not-for-profit entities to
provide the technical assistance to Self-Help Housing Loan applicants to build their
own homes.
 Housing Preservation Grant Program – Grants made by USDA to non-for-profit
entities to operate a program which finances repair and rehabilitation activities to
individuals/rental housing owners for very low and low income tenants.
 Electric Program – Makes loans and loan guarantees to finance the construction of
electric distribution, transmission and generation facilities, including system
improvements and replacement required to furnish and improve electric service in
rural areas, and for demand side management, energy conservation programs and ongrid and off-grid renewable energy systems.
54
Wolfner Talking Book and Braille Library
BARTON COUNTY
CEDAR COUNTY
DADE COUNTY
VERNON COUNTY
600 West Main St.
Jefferson City, MO 65101
1-800-392-2614
(573) 751-8720
FAX: (573) 751-3612
TDD: 1-800-347-1379
http://www.sos.mo.gov/wolfner/
Services/Programs:
 The Wolfner Library is a free library service to anyone in the State of Missouri who is
unable to use standard print materials due to a visual or physical disability. Materials
are mailed to and from library patrons at their homes, postage paid. There is no charge,
whatsoever, to the patron. Currently, over 11,000 Missourians actively use Wolfner
Library.
 The library's collection includes fiction and nonfiction audio and braille books for all
ages. Over seventy (70) magazine subscriptions are available, and the library loans
playback machines to those using audio books.
 School Services - This is for teachers, counselors, special services directors, school
librarians and media specialists, principals and others who work with students in
Missouri schools. Almost every school has students who are eligible for this free
library service. Wolfner Library serves people who are blind and visually impaired, as
well as those who cannot use standard print materials due to a physical disability or a
reading disability. To find out more about who can use this service, read through the
Eligibility and Certification section of our application.
 Institution Services - Here at Wolfner Library, we understand that providing activities
for residents of nursing homes and visitors to senior centers is a fulfilling, yet timeconsuming job. The same is true for activity directors and administrators of other
institutions serving individuals with disabilities ranging from blindness to severe
physical disabilities. This is why we offer institutions a number of ways to utilize
Wolfner Library services and are consistently working to create and provide interesting,
energizing activities. To be eligible for Wolfner Library services, which include
lending braille books and books on tape, an institution must serve individuals who are
eligible for services. Institutions may provide Wolfner Library services in one of three
55
Wolfner Talking Book and Braille Library continued,
ways: as a referral agent, providing demonstration services, or checking out books and
equipment on behalf of individuals. To act as a referral agent, we ask organizations to
stock Wolfner Library brochures and individual applications for their visitors. Merely
fill out the order form for materials or call
Wolfner Library. As a referral agent, you may also use materials to present a Wolfner
Library display.
 Volunteer Services - The Wolfner Library volunteer program offers opportunities for
people willing to plant trees for others to enjoy. We record books for Missourians who
cannot read those books in print. After a book is recorded and goes through a rigorous
quality assurance process, it is put into our circulation system for our patrons to check
out. The volunteers who work on the book may never know how many people listen to
it, or how much they enjoy it. They simply have to trust that what they are doing is
making life more enjoyable for others. If you are a person who understands how much
books enrich our lives, you may want to be involved in our recording program. Our
recording booth is in the library in Jefferson City, so the recording has to be done here.
An audition is required for those people who want to read books. However, there are
three people involved in the recording process: a narrator, a monitor, and a reviewer.
All three are essential in the production of a book. Those who do not want to read can
still be involved by working as a monitor or reviewer. If you interested in these
volunteer activities, please contact Deborah Stroup at 1-800-392-2614 or 573-5222766, or by email at deborah.stroup@sos.mo.gov.
 Books and magazines are mailed free to and from library patrons, wherever they reside.
There is no charge, whatsoever, to the patron. Currently, over 17,000 Missourian
actively use the Wolfner Library service.
 Wolfner Library is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The library is
located in the James C. Kirkpatrick State Information Center at 600 West Main Street in
Jefferson City, Missouri.
56
GLOSSARY
Adult Abuse – Elder abuse may include physical abuse, financial exploitation (someone
taking advantage of a senior citizen’s financial situation), emotional abuse, sexual abuse, selfneglect and neglect.
Adult Day Care - A service designed to enable senior citizens who need some form of
assistance to remain in their own home or the home of a family member, by providing a
protective environment either in the home or in a licensed center. Services provided may
include health monitoring, a nutritious meal, including special diets, exercise, individual and
group activities, transportation and social interaction.
Advance Directives – Commonly known as a Living Will and Medical Power of Attorney.
The point of this document is to make sure your wishes are followed in a case when you are
unable to communicate them yourself. In this document you could name someone to make
healthcare decisions for you if you become incapacitated.
Assisted Living Facility – Facility provides 24-hr care, services and protective oversight to
residents who are provided with shelter and board, and who may need assistance with
activities of daily living which include eating, dressing, bathing, toileting, transferring and
walking. Facility also provides oversight for storage, distribution, or administration of
medications; and health care supervision under the direction of a licensed physician, and
consistent with a social model of care. A social model of care includes long-term care
services based on the abilities, desires, and functional needs of individuals delivered in a
setting that is more home-like than institutional and which promotes the dignity, privacy,
independence, and autonomy of the individual. A licensed Nursing Home Administrator is
required. This type of facility may accept or retain residents who require minimal assistance
in their safe evacuation from the facility.
Assistive Technology – equipment, electronics, computers, gadgets and household items that
can make life and work easier for people with disabilities. They can range from devices of
low cost up to expensive computer systems.
Co-Pay (Medicare) – A percentage of health expenses for which you are responsible after
paying the deductible amount.
Congregate Meal Site – A place where seniors can eat together.
Conservatorship – The court authorization (voluntary or involuntary) allowing one person to
make financial decisions for another, who is not capable. Conservator, (manager), handles
the person’s finances. Court proceedings may be voluntary or involuntary – bookkeeping
checked by the court. This ceases at the moment of death.
Division of Assets – A Missouri Department of Social Services, Family Support Division
program that divides a married couple’s assets evenly when one of the person enters a nursing
home. The reason for this is to allow the person remaining at home to have money to live on
and the nursing home resident to spend down his/her share of the money to become eligible
for MO HealthNet to take care of nursing home costs.
Durable Power of Attorney for Health Care – A document through which another person
is named by you to make health care decisions for you if you are unable to make them. Often
done in conjunction with an Advance Directive.
Guardianship – A court authorization (voluntary or involuntary) of a person or agency
(Public Administrator) to make personal care decisions for someone who is not capable to
making those decisions for themselves. The Guardian and Conservator may be the same
person.
Homemaker Care/Non-Medical Care – help with household chores such as: meal
preparation, cleaning, laundry, ironing and grocery shopping
Hospice – Special care for terminally ill patients and their families. It can be offered in the
home or in a residential care facility, an assisted living facility or in a nursing home. The
patient’s doctor must feel the patient has 6 months or less to live and the patient must be
receiving only comfort measures and not treatments to cure their disease.
Intermediate Care Facility - Facility provides 24-hour accommodation, board, personal
care, and basic health and nursing care services under the daily supervision of a licensed
nurse and direction of a licensed physician to three or more residents dependent for care and
supervision. Licensed Nursing Home Administrator is required.
Living Will – See Advance Directives
Occupational Therapy – Health rehabilitation that helps individuals regain and build skills
for normal activities of daily living.
Ombudsman – A personal that investigates and mediates nursing home residents’ problems
and/or complaints regarding the nursing home they reside in.
Personal Care Services – Assistance with activities of daily living such as, grooming,
bathing, dressing, toileting and eating.
 Advanced Personal Care Services – personal care for persons who require medically
related assistance. The medically related assistance can include things like: ostomy
care, catheter care, bowel program, application of ointments or lotions to unbroken
skin, aseptic dressings, passive range of motion, assisting those who can’t bear any
weight on their legs.
 Basic Personal Care Services – personal care for those who do not have special
medical needs such as those mentioned above.
Residential Care Facility I - Facility which provides 24-hour care to three or more residents
who need or are provided with shelter, board, and protective oversight, which may include
storage, distribution or administration of medications and care during short-term illness or
recuperation. Residents who live in a RCF are required to make a path to safety unassisted. A
licensed Nursing Home Administrator is not required.
Residential Care Facility II - Facility which provides 24-hour accommodation, board, and
care to three or more residents who need or are provided with supervision of diets, assistance
in personal care, storage, distribution or administration of medications, supervision of health
care under the direction of a licensed physician, and protective oversight, including care
during short-term illness or recuperation. Residents who live in a RCF* are required to make
a path to safety unassisted. A licensed Nursing Home Administrator is required.
Respite Care – help that provides temporary relief for a caregiver of a dependent adult.
Respite care can be provided in the home or outside the home such as an adult day care
center.
 Advanced Respite Care – respite care for those with special medically related needs.
 Basic Respite Care – respite care for those without special medically related needs.
For those who need only supervision and/or someone to simply be present with them.
 Nurse Respite Care – respite care for those with special needs that only a nurse or
trained family member could meet.
Skilled Nursing Facility - Facility provides 24-hour accommodation, board and skilled
nursing care and treatment services to at least three residents. Skilled nursing care and
treatment services are commonly performed by or under the supervision of a registered
professional nurse for individuals requiring twenty-four hour care by licensed nursing
personnel including acts of observation, care and counsel of the aged, ill, injured or infirm,
the administration of medications and treatments as prescribed by a licensed physician or
dentist, and other nursing functions requiring substantial specialized judgment and skill.
Licensed Nursing Home Administrator is required.
Spend Down – The amount of money determined by Division of Social Services, Family
Support Division that has to be spent before a person would be eligible for Medicaid
assistance. Must reapply quarterly
SSI (Supplemental Security Income) – A Social Security Administration program that
provides extra monthly income to the blind, disabled and elderly persons with very low
income. Individuals must meet income requirements.