NENA ISSUE SUBMISSION & CHARTER FORM - NENA-ADM-003
Instructions for NENA ISSUE SUBMISSION FORM:
Originator to complete the top table and e-mail the form to the NENA Committee Resource Manager
(CRM). Go to https://www.nena.org/?page=nenastaff to determine contact information.
NOTE: Some fields on this form will be used to populate the Charter if this Issue is accepted and
assigned by the DSC.
To Be Completed by the Originator
Please provide input for all fields
Short title (what the Issue may easily be referred to by)
Date Submitted:
Service Provider Location Database Access for Audit, Validation, and Mass
Notification Purposes by 9-1-1 Authorities
Originator Name
Pete Eggimann / Robert Sherry
Originator Organization
Metropolitan Emergency Services Board, St. Paul, MN / Intrado
Originator Email
peggimann@mn-mesb.org / robert.sherry@intrado.com
Originator Phone
651 643 8377 / 630 300 2838
12/03/12
Description of Problem or Opportunity (Provide detailed and clear information): In the non-tariff regulated
service provider environment that includes wireless, VoIP, and non-traditional communications service
providers with the ability to route emergency requests for assistance (voice, text, IM, images, and video)
into an existing 9-1-1 system, as well as, an i3-compliant NG9-1-1system, the 9-1-1 Authority currently has
no method of auditing or validating the location database used by the non-tariff regulated service providers
to ensure the databases are current and accurate. 9-1-1 Authorities need read-only access and the ability to
search all location databases used by service providers in the routing and delivery of 9-1-1 calls and other
types of emergency requests for assistance. This would require all service providers, or their agents, to be
identified to the 9-1-1 Authorities serving areas where the service providers have customers or provide
service that would allow customers access to 9-1-1 and to cooperate in a standardized method of 9-1-1
Authority access, validation, and error correction processes.
In the same respect, service providers need a standard method of pre-validating customer location and
PSAP service boundaries against the 9-1-1 Authority GIS data, including the ability to periodically reconcile
the service provider stored data and the current 9-1-1 Authority GIS data.
With the migration of 911 data out of ALI and onto VPCs owned by static VoIP providers, there is a
degradation of the data source used for mass notification applications. 9-1-1 Authorities need access to the
telephone number and location information as an additional source of data to enable VPC customers to
receive the same level of service as customers with records in ALI.
Expected Outcome/Proposed Solution (Provide detailed and clear information): Development of a standard
defining the method of 1) 9-1-1 Authority access, validation, and the error correction process to be used with
all communication service provider customer location and emergency call routing databases. 2) Service
Providers to access, pre-validate against, and periodically reconcile their stored customer location and
routing data against the 9-1-1 Authority GIS data. 3) 9-1-1 Authority use of all service provider telephone
number / location databases for use in mass notification applications.
To be Completed by NENA DSC
Issue Number
20121203
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NENA ISSUE SUBMISSION & CHARTER FORM - NENA-ADM-003
Date Assigned by DSC
12/04/2012
Referred To - Who will receive the Issue?:
If applicable, which NENA Committee will own this Issue?
☐ Accessibility ☐ Agency Systems ☒ Core Services ☐ Interconnection & Security ☐ NGTPC
☐ PSAP Operations ☐ Public Education & PSAP Training
Or specify the internal NENA owner of this Issue ___________________________________
********************************************************************************************
Or specify which external entity it was referred to:
☐ APCO ☐ ATIS-ESIF ☐ ATIS-PTSC ☐ ATIS-WTSC ☐ IEEE ☐ IETF ☐ NFPA
OTHER ___________________________________________________________
Working Group Assigned To
(If applicable)
Estimated/Requested
Completion Date
Actual Completion Date
(to be completed later)
Resolution: (a brief explanation of how the Issue was resolved for closure)
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NENA ISSUE SUBMISSION & CHARTER FORM - NENA-ADM-003
CHARTER TO PERFORM WORK ASSOCIATED WITH THIS ISSUE
To Be Completed by the DSC and the Assigned WG
Assigned Committee & Working Group (should be based on the name
used in the Issue Submission form, and include the Parent Committee
name.)
Issue Number
(from above)
Date WG Created
(if it is a new WG)
Goal/Objective/Deliverable (Describe each goal/objective/deliverable and provide detailed and clear
information, based on the accepted Issue.)
#1 goal/objective/deliverable: ______________________________________________________________
#2 goal/objective/deliverable: ______________________________________________________________
Importance (Rank each goal/objective/deliverable as Essential, Important, or Desirable as follows;
 Essential – required for something else to succeed
 Important – helpful toward the success of another work effort
 Desirable – asset for other reasons
#1 goal/objective/deliverable is ranked:
Choose an item. :
#2 goal/objective/deliverable is ranked:
Choose an item.
Schedule (Considering the Estimated Completion Date for the Issue, establish when each goal/objective/deliverable
should be met or accomplished, and provide detailed and clear information, based on the accepted Issue.
If applicable, list any intermediate schedule milestones, e.g., “Outline complete”, “First draft complete”.)
#1 goal/objective/deliverable: ______________________________________________________________
#2 goal/objective/deliverable: ______________________________________________________________
Dependencies (Identify all known dependencies for achieving success, e.g., completion of work in other committees or
other organizations outside of NENA.)
Chair(s) (Who will serve as the Chair(s) for the group performing this work? Provide name, phone and email.)
Editor(s) (Who will serve as the Editor(s) for the group performing this work? Provide name, phone and email.)
Participating Organizations (Identify all outside organizations that will be needed for success of the identified
goals/objectives/deliverables, e.g., APCO, ATIS, NEIM, IHIS, etc.)
Subject Matter Expertise Needed (Identify the types of SMEs needed to achieve success.)
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NENA ISSUE SUBMISSION & CHARTER FORM - NENA-ADM-003
CHARTER TO PERFORM WORK ASSOCIATED WITH THIS ISSUE
To Be Completed by the DSC and the Assigned WG
Required Resources (Identify the types of non-human resources needed to achieve success, e.g., list server, web site, etc.)
Initial Work Schedule Plan (Identify the initial call & meeting schedule, e.g., every Tuesday at 10am EASTERN.)
Status Reporting Schedule (The Charter serves as the guiding document to drive work activities toward established
goals. Additionally, it serves as a tool to ensure timely status reports to the DSC throughout the work interval. Depending
on the nature of the work, and its impact on other work, the timing of status reports may differ among WG activities.
This field is to be used by the DSC to establish the timing of WG status reports to the DSC or designated Project Mgr(s).)
Measurement (How will each goal/objective/deliverable be evaluated? Use quantitative and/or qualitative measures
which are descriptive of the measurement criteria)
#1 goal/objective/deliverable: ______________________________________________________________
#2 goal/objective/deliverable: ______________________________________________________________
Other?
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