For Immediate Release: Thursday, May 29 2014, 9 a.m. EDT
OnStar Offers Crisis Assist
During Extreme Weather Emergencies
Approaching hurricane season prompts reminder to all subscribers
DETROIT – As the 2014 U.S. Atlantic hurricane season approaches, OnStar is
offering Crisis Assist services to all customers, regardless of subscription plan, in
the event of an extreme weather emergency.
Earlier this year, OnStar provided Crisis Assist services after tornadoes struck in the
Midwest and Southern regions of the United States and during the recent outbreak
of wildfires in Southern California. OnStar advisors were able to assist subscribers
affected by the events even when other forms of communication were unavailable.
OnStar has relationships with more than 6,000 911 emergency call centers
nationwide, allowing advisors to get fast, localized assistance in any type of
emergency.
“At OnStar we are focused on providing our subscribers with centralized assistance
in the midst of these incidents, while also relaying appropriate information to
authorities,” said Mary Ann Adams, OnStar crisis incident manager.
The 2014 Atlantic hurricane season runs June 1-Nov. 30 and includes the coastal
regions of the Atlantic Ocean, Gulf of Mexico and Caribbean Sea. More than 1.1
million OnStar customers reside in these areas.
The National Oceanic and Atmospheric Administration predicts a 70 percent
likelihood of eight to 13 named storms during the season, three to six of which
could become hurricanes.
In a hurricane or other disaster, a push of OnStar's red emergency or blue button
will put drivers in contact with an advisor, who can:
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Contact emergency responders and direct them to the subscriber's exact
vehicle location using OnStar's embedded cellular system and Global
Positioning System (GPS) satellite technology.
Provide alternate or evacuation routes and directions to hospitals, hotels or
shelters.
Provide centralized crisis information and assistance including weather
updates, hotel accommodations or help in reporting power outages and road
closures.
Keep subscribers connected to family and friends, even if they have lost
power and cell phone service in their homes.
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Help subscribers report dangerous situations or contact emergency
responders.
Anyone living near or traveling to a hurricane-prone area should be prepared.
OnStar has developed a Hurricane Preparation Checklist, which can be found here.
Other useful tips for hurricane preparedness can be found here.
OnStar also is supporting the Federal Emergency Management Agency’s America's
PrepareAthon! Each spring and fall, this nationwide, community-based campaign
increases emergency preparedness through drills and exercises. For more
information on OnStar Crisis Assist, visit www.onstar.com.
OnStar, LLC (OnStar) is a wholly owned subsidiary of GM Holdings LLC (“GM”). Along with
its affiliate Shanghai OnStar Telematics Co. Ltd (a joint venture involving OnStar, Shanghai
General Motors Co., Ltd (SGM) and Shanghai Automotive Industry Corporation (SAIC)),
OnStar serves more than seven million subscribers in North America and China. OnStar is a
provider of connected safety, security and mobility solutions and advanced information
technology. OnStar's key services include automatic crash response, stolen vehicle
assistance, remote door unlock, turn-by-turn navigation, vehicle diagnostics and hands-free
calling.
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