Job Title
Department
Location
Line Manager (Job Title)
AHDB JOB DESCRIPTION
IS Infrastructure Analyst
Information Services
Stoneleigh
IS Infrastructure Manager
MAIN PURPOSE OF THE DEPARTMENT AND JOB
The Information Services department provides an internal source of knowledge, expertise,
advice and assistance for all matters technical. The team is tasked with delivering a range
of projects in line with the agreed IT Strategy. Major areas of activity include:
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Provide, manage and support a cost-effective, flexible and secure IS infrastructure providing a range of 'core' services including the ability to collect, process and
disseminate data on agricultural markets in order to promote efficient production and
marketing of each sector of AHDB’s activities.
Maintain an awareness of technological developments, suggesting areas of opportunity
to colleagues where appropriate as well as reacting to colleague requests.
Provide, manage and support a cost-effective and flexible telecommunications
infrastructure (both fixed and mobile).
Provide a systems development resource delivering development projects for
colleagues where appropriate and cost-effective.
Provide maintenance and support services for internally developed solutions.
Provide an expert advice and assistance service for projects involving the
implementation of 3rd party software solutions.
Research and develop new projects to improve the effectiveness of AHDB’s operations.
Under the supervision of the IS Infrastructure Manager:
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Initiate and manage a range of infrastructure projects either solely or in collaboration
with the Infrastructure Manager in line with the approved IT Strategy.
To provide a third line troubleshooting and advisory service to other members of the
team, extending to second and first line support of AHDB users as required.
To assist with the provision and management of physical and virtual networks that give
AHDB the ability to conduct its’ business in an efficient and cost-effective manner.
To conduct, document and log ‘systems administration’ tasks as required.
To ensure servers and workstations are kept up to date with relevant software and
hardware upgrades and maintain a stable network infrastructure in line with approved
strategy.
To build, configure and install approved items of hardware, software and peripheral
equipment.
To provide assistance and support to users of AHDB’s mobile and fixed telephony
solutions.
DIMENSIONS: AUTHORITY LEVELS & DECISION MAKING
The role reports to the IS Infrastructure Manager.
The role will be involved in initiating and managing a variety of projects.
Budgetary responsibility:
Cost requests and/or project requirements together with preparation of sound business
cases for investment proposals.
WORKING RELATIONSHIPS/MAIN CONTACTS/CONTEXT
Internal
Head of Information Services, Infrastructure Manager and Information Services staff
Sector and Divisional Directors
Sector and Divisional colleagues
External
IT Suppliers
IT Service Providers
KEY RESPONSIBILITIES
1. Support, management and maintenance of servers and network infrastructure.
2. Installation, configuration and support of new equipment and deprecation of old
equipment.
3. Ensure the network infrastructure, virtual environment and supported services are
available, fault tolerant and secure. Co-ordinate any testing required and make
recommendations.
4. Perform systems administration tasks in accordance with documented standards
and procedures – to include ad hoc backup and restore requests, management of
user accounts and access rights, network access, file shares, mobile devices and
remote network access.
5. Proactive monitoring of core services, resolving issues and making
recommendations as necessary.
6. Provide a source of technical information for both AHDB users and other members
of the Information Services team. Offer ‘third line’ support and act as a point of
escalation for user queries.
7. Ensure that the infrastructure backup and DR plan is aligned with the AHDB
Business Continuity Plan. Co-ordinate testing and make recommendations.
8. Liaise with and support AHDB staff delivering projects with infrastructure
implications.
9. Ensure that the AHDB network and associated environments comply with any
relevant standards and legislation.
10. Participate in product evaluation and selection exercises.
11. Create and maintain documentation relating to the network and server environment
and any associated operational procedures.
12. The post holder will also be expected to carry out any other duties that may be
reasonably requested by the Infrastructure Manager and Head of Information
Services.
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ESSENTIAL KNOWLEDGE/EXPERTISE
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Knowledge and experience of Microsoft Windows operating systems (including
Server 2003, 2008 and 2012).
Knowledge and experience of Microsoft Exchange (2007, 2010 and 2013).
Knowledge and practical experience of virtual environments (including provisioning
of virtual machines).
Experience of network administration involving the use of Windows Server
2003/2008/2012, firewalls and the automated installation of standard PC application
packages.
DESIRED KNOWLEDGE/EXPERTISE
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Graduate level with relevant IT qualifications or equivalent experience.
Knowledge and experience of Microsoft Lync.
Knowledge and experience of VOIP telephony systems.
Knowledge and experience of SANs.
Knowledge and practical experience of VLANS, routers, switches, DNS, DHCP and
Active Directory.
Experience creating small scripts, preferably PowerShell.
Knowledge and experience of the installation and management of corporate antivirus solutions and e-mail hygiene solutions.
Knowledge and experience of the installation and management of web content
filtering solutions.
Knowledge and experience of Microsoft Office (to include installation and
troubleshooting).
OTHER ATTRIBUTES/KEY SKILLS/COMPETENCIES
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Good analytical, problem solving and time management skills.
Good administrative, planning and presentation skills.
Good customer facing and communication skills.
SIGNATURE (Post holder):
DATE:
SIGNATURE (Manager):
DATE:
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