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North Seattle Community College
Practical Nursing Program
Syllabus
NEO 253: Leadership and Management of Care
I.
Course Information
Course Prefix and Number: NEO 253
Course Title: Leadership and Management of Care
Course Credits: 3 credits, 33 hours
Course Start Date: June 25, 2012
Course End Date: August 17th, 2012
Course Location: Online Course in ANGEL with on campus testing days
Course Times: Requires frequent access to a computer and internet, minimum 3 times per week
Midterm Exam: TBD
Final Exam: TBD
HESI Exam: TBD
Required Textbooks and Resources:
All previous textbooks as well as LPN textbooks will be required for this course.
Yoder-Wise
Required Course Equipment:
 Computer and Internet access
 Highly recommend a simple four function calculator
Electronic Resources:
 North Seattle Community College: http://www.northseattle.edu/
 ANGEL: http://angel.northseattle.edu/
 Logon =Student ID and Password = Student ID
 HESI: https://evolve.elsevier.com
 Textbook websites (see textbooks for details)
Instructor Information
Lead Instructor: Marti Rickel MSN, RN
Phone Number: (206) 934-4562 office, (512) 565-2468 cell
Email: Via ANGEL, marti.rickel@seattlecolleges.edu
Office Location: IB 2404 B
Office Hours: By appointment only
Email via ANGEL is the preferred communication route. You can expect responses to emails, calls, and
questions within 48 hours, during normal work hours: Monday-Friday 8am-5pm. Emails sent over the
weekend may not be received by the instructor until Monday morning.
Instructor teaching and learning strategies:
 Case studies

Care maps
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.
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


Cooperative learning (students working
in groups, in discussions)
Reciprocal teaching (students teaching
one another)
Flashcards
II.



Direct reading with study questions
NCLEX practice questions
Pre and/or post lecture quizzes
Course Content:
Course Description: This course is part of a structured, integrated program preparing the student for
employment as a Registered Nurse.
This course provides an introduction to the Registered Nurse’s practice. Concepts of leadership and
management will be included. Nursing delivery systems, standards of care, quality management, and
evidence-based practice are described. The course includes an in-depth review and application of the
nursing process.
General Course Outline and Schedule
(reading list and assignments for each topic is located in ANGEL separately).
Check course documents and course calendar in ANGEL for further details. All homework assignments
are due by Sunday at 2355 unless otherwise specified. Unit Exams will be available for 24 hours only.
UNITS
READING
ASSIGNMENT
Chapter 1, 2, 3, & 4
Unit 1: Leading and Managing,
Patient Safety
Unit 2: Legal and Ethical, Decision
Making, Culture, and Power
Chapter 5, 6, 9, &
10
Unit 3: Change, Building Teams,
Conflict, Managing problems
Chapter 17, 18, 23,
& 24
Unit 4: Delegation, Workplace
Violence/Incivility
Chapter 25 & 26
Unit 5: Role Transition, Time
Management, & Managing
Your Career
Unti 6 - Research Paper
Chapter 27, 28, &
29
ASSIGNMENTS
DUE
1. Case Study
2. Discussion
3. Unit Exam
1. Case Study
2. Discussion
3. Unit Exam
1. Case Study
2. Discussion
3. Unit Exam
1. Case Study
2. Discussion
3. Unit Exam
1. Case Study
2. Discussion
3. Unit Exam
Research Paper
TBD
HESI Exam
***FINAL EXAM***
III.
Due Dates
July 1, 2012
July 8, 2012
July 15, 2012
July 22, 2012
July 29, 2012
Points
1.
2.
3.
1.
2.
3.
1.
2.
3.
1.
2.
3.
1.
2.
3.
TBD
TBD
Student Learning Outcomes
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.
1
5pts
5pts
20 pts
5 pts
5 pts
20 pts
5pts
5pts
20pts
5pts
5pts
20pts
5pts
5pts
20pts
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NSCC General Education Learning Outcomes and/or Related Instructional Outcomes (for
technical courses) Met by Course:
Personal & Social Responsibilty including, civic engagement: local, global and environmental,
intercultural knowledge and competence, ethical awareness and personal integrity, lifelong
learning and personal well-being.
Integrative & Applied Learning. Synthesis and application of knowledge, skills and
responsibilities of new settings and problems.
Course Outcomes/Learning Objectives
Upon successful completion of this course the student should be able to:
1. Explain principles of leadership, change, and conflict management and how these can be
used to contribute to holistic care of self and of others within the healthcare setting.
2. Explain the RN role in effectively delegating and collaborating with patients, patient’s
family, the healthcare team, system administrators, and the wider community.
3. Demonstrate skills in communication in relationship to change and conflict management.
4. Demonstrate how the nursing process can be adapted to solve problems and evaluate
outcomes in relationship to system issues.
5. Synthesize knowledge of organizations and system issues using critical thinking in order to
effectively manage complex problems.
6.
IV.
Student Learning Assessments
1. The Seattle Community College District uses a numerical grading system. A cumulative 2.0
grade point average is mandatory in all required general education, science and nursing courses to
enter and to continue in the program.
2. The NEEDL program requires a minimum of 2.0 (77%) average for ALL UNIT EXAMS,
MIDTERM & FINAL EXAMINATIONS (weighted according to breakdown) in order to
pass the course. All exams listed will be calculated prior to adding in other assignment
grades. Examination grades below 2.0 (77%) are not passing grades for the NEEDL
program and will result in a learning agreement. Decimal grades 0.5 and higher will be
rounded up to the nearest whole number and grades 0.499 and lower will be rounded down.
3. Numerical grades may be considered equivalent to letter grades as follows:
Letter grade→
Percentages →
Decimal grades
A
A
A
A
A
A-
100%
99%
98%
97%
96%
95%
4.0
4.0
4.0
4.0
3.9
3.8
AAAB+
B+
B+
B
94%
93%
92%
91%
90%
89%
88%
3.7
3.6
3.5
3.4
3.3
3.2
3.1
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.
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B
B
BBBB-
87%
86%
85%
84%
83%
82%
3.0
2.9
2.8
2.7
2.6
2.5
C+
C+
C+
C
C
81%
80%
79%
78%
77%
2.4
2.3
2.2
2.1
2.0
4. All courses that are designated as “linked” must be taken and passed concurrently, with a grade of
at least 2.0 or satisfactory in each course . These include the following linked theory/clinical/lab
courses, which must be taken together.
Course Grading Breakdown NEO 253:
Category
Active online participation, assignments, homework,
and other activities
Unit Exams
Midterm proctored Exam
HESI proctored Exam
Final proctored Exam
% of Course Grade
23.89%
19.03%
25.0%
7.08%
25.0%
NOTE: Unit exams must be passed with a score of 77% or higher. A score of <77% for
unit tests will result in a teaching learning agreement. The NEEDL program requires a
minimum of 2.0 (77%) average for ALL UNIT EXAMS (weighted), MIDTERM (if
applicable) & FINAL EXAMINATIONS (weighted according to above breakdown) in
order to pass the course.
HESI Exam = 40 points or 7.08% of course grade (Full credit given for 850 benchmark
score or above; half credit given for score below benchmark)
RN Program Math Competency: Math competency assignments are given in first quarter of the RN
program. Math competency assignments must be passed with a 100% or greater score to attend clinical
courses. Failure to pass a math competency assignment on the first attempt will require the student to
complete an additional math assignment. If the student does not pass on the third attempt, the student will
not allowed to attend clinical.
Math and Science Tutoring: The Math Learning Center located in the Education building offers free
individual and small-group tutoring to all NSCC students currently enrolled in math, science, or computer
science classes.
Course Withdrawal: Official withdrawal is the responsibility of the student but it is highly encouraged
to contact the instructor prior to doing so. Please refer to the NSCC academic calendar for the last day to
withdraw from the course https://calendar.northseattle.edu/week.php
Incomplete Grade: Incomplete grades are submitted at the discretion of the instructor.
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.
Page |5
V.
Course and Online Classroom Policies
Guidelines for Student Conduct: Students are expected to comply with student conduct policy and
procedure. Refer to 9.3 WAC 132F-121-020 Students Rights, Freedoms and Responsibilities in the
Practical Nursing and Licensed Practical Nurse to Registered Nurse Ladder Programs Student Handbook.
Student Misconduct: Refer to 9.3 in the Practical Nursing and Licensed Practical Nurse to Registered
Nurse Ladder Programs Student Handbook and/or http://apps.leg.wa.gov/WAC/default.aspx?cite=132F121-110
Student Expectations:

Students will not give or receive assistance during any test or exam; please refer to academic
integrity.

Students will be expected to participate in all online class discussion.

Students will log onto ANGEL at least three times weekly.

Students will make steady progress through the lessons per the course calendar

Students will progress through and complete all activities and readings as assigned.

Students will be expected to complete all assignments and exams as indicated by the instructor.

Students will be expected to exhibit professional behavior in the online classroom, clinical and
laboratory setting.

Students will be expected to demonstrate the ability to perform specific competencies listed under
“Course Outcomes/Learning Objectives

Students will be expected to adhere to established policies of the nursing program

Students will respect classroom diversity and inclusion: The instructor and student share the
responsibility to foster a learning environment that is welcoming, supportive, and respectful of
cultural and individual differences. Open and respectful communication that allows for the
expression of varied opinions and multicultural perspectives encourages us to learn freely from
each other.

Students will respect college, instructor and student property. Help us keep our environment
clean. No smoking is allowed within 25 feet of public places

Students will read and follow the Practical Nursing and Licensed Practical Nurse to Registered
Nurse Ladder Programs Student Handbook policies and procedures
Late Homework: All homework assignments are due by Sunday at 2355 unless otherwise specified.
One late assignment due to an unexcused absence will be accepted for ½ credit of what would otherwise
have been earned. Additional late assignments due to an unexcused absence will not be accepted for
credit. One late assignment due to an excused absence, in which the instructor was notified by Friday at
1700 (5 pm) will be considered for an extension and given full credit.
Exams:
1. An unexcused absence from a proctored on-campus exam will receive an automatic 30%
reduction of the graded score. Only one make-up exam due to an unexcused absence will be
allowed per quarter. Any additional exams missed due to an unexcused absence will receive a
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.
Page |6
zero. Make-up exams due to an unexcused absence must be scheduled by the student with the
instructor. The student may have to test with the testing center and any testing center fees are the
responsibility of the student.
2. Make-up exams will be allowed for excused absences in which the instructor was notified a
minimum of 2hr prior to. Students are responsible for contacting the instructor to arrange make
up exams..
Academic Integrity: Each student is responsible for his/her own learning and personal integrity in the
learning process. Cheating is defined as giving or receiving inappropriate assistance from another person
such as giving and/or receiving answers to test questions, or failing to give credit to sources, homework or
care plan assignments. Giving credit to sources means that any copying, whether it is from a book or the
internet, is plagiarism. In other words, the work you do must be your own. Any act of course related
dishonesty, including but not limited to cheating or plagiarism will receive a zero for the assignment or
exam. The zero will be averaged into the grade for that section. The matter may be referred to the V.P.
of Student Services.
Each student must demonstrate academic integrity by doing his/ her own work in each on-line class,
except as the instructor specifically directs otherwise. See Section 4.7. Cheating and plagiarism violate
the student conduct code at NSCC. See WAC 132F-121-110, WAC 132F-121-120 (Section 9.3), and
other applicable rules. When an instructor determines that cheating, plagiarism, or other dishonesty has
occurred, the instructor need not give credit and may adjust accordingly the student’s grade on the work
product in question. In addition, disciplinary sanctions may be imposed separately under the cited WAC
rules.
Academic dishonesty could involve but is not limited to:
1. Having a tutor or friend complete a portion of your assignment
2. Having a reviewer make extensive revisions to an assignment.
3. Copying or obtaining work submitted by another student.
4. Providing work to another student for use as their own, including test questions.
5. Using information from online information services without proper citation (plagiarism).
6. Taking exam answers from or with another student.
7. Using unauthorized materials to answer exam questions.
Examination Conduct: Students are expected to complete proctored examinations without the use of
reference materials, notes or classmates unless otherwise instructed in writing on a quiz or exam. No cell
phone use permitted during exams even as a calculator.
Unit exams are timed and are open book. Students are not permitted to contact other students while
taking the exam.
Cell Phones: No cell phone use is allowed during lab or clinical. On breaks, the student is allowed to
check and use cell phones. If a student has a serious problem that may require contact, the instructor
should be informed, the cell phone placed on “vibrate”. Under the discretion of the instructor in the
clinical setting, a smart phone may be used for clinical purposes only i.e. drug guide.
American Disability Act: Academic accommodations, if reasonable and appropriate, are provided to
students with a documented permanent or temporary physical, mental, or sensory disability. Students with
disabilities are strongly encouraged to contact Disability Services prior to enrollment if they have any
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.
Page |7
type of disability that impacts their academic performance. There is no minimal or baseline disability that
one must have to receive services. Support services are available for enrolled students and those planning
to enroll. If you need classroom accommodations because of a disability or if you need to share
emergency medical information, contact the instructor as soon as possible. Accommodations require
documentation from the NSCC Educational Access/Disability Services Office at the beginning of the
quarter. http://www.northseattle.edu/services/disability/
College Closure: If conditions necessitate delay or cancellation of day classes, notification on radio,
website and television stations will begin as soon as conditions on campus can be evaluated. A closure
decision is based on conditions at the main campus or a specific off-campus site adversely impacted.
Examinations affected will be rescheduled as soon as possible.
General Disclaimer: The lead instructor may modify the terms of this syllabus in the event the instructor
believes such modification will improve the student’s learning experience. Any changes will be
communicated to the students in writing as soon as is practical. Students are responsible for all changes
once they have been communicated in writing. For additional information, consult the Practical Nursing
and Licensed Practical Nurse to Registered Nurse Ladder Programs Student Handbook.
VI.
Student Support Services
Please refer to the Student Handbook and/or College Website for a complete list of support services and
additional details on the following resources.
Academic Advising: http://www.northseattle.edu/enroll/advise/
APA: http://owl.english.purdue.edu/owl/resource/560/16/
Counseling Services: http://www.northseattle.edu/services/counseling/index.htm
Counseling Services: Emotional/Academic Self Help This site provides publications on Time
Management, Stress Management, Dealing with Depression, Ways to Approach Decision Making,
Dealing with Perfectionism, Study Skills, Study Tips for the First and Second Week of Classes, How to
Prepare for Exams, and Strategies for Oral Participation for Students Who Feel Uncomfortable Speaking
in Class http://www.northseattle.edu/services/counseling/selfhelp.htm
Counseling Services: Career Counseling This site provides publications on Building Your Resume,
Writing Your Cover Letter, Interview Resources and Resume Banks
http://www.northseattle.edu/services/counseling/jobsearch.htm
Disabilities Services: This site provides information on types of disability services available, including
academic accommodations, and how to receive service.
http://www.northseattle.edu/services/disability/index.htm
Financial Aid: This site provides information on student aid eligibility, types of aid available, and
policies/guidelines for federal, state and institutional programs.
http://www.northseattle.edu/enroll/finance/
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.
Page |8
The Loft Writing Center: The Loft offers free assistance with any reading, writing, listening or
speaking assignment. The loft has a computer lab and tutors on site.
http://www.northseattle.edu/services/loft /
Revision 06/2012 DF
The Seattle Community Colleges are an equal opportunity employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. This project was funded in part by a grant awarded under the President’s Community-Based Job Training Grants,
as implemented by the U.S. Department of Labor’s Employment & Training Administration.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The
solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of
Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any
information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or
personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.