TRAINING & INFORMATION PROGRAM [TIP]
Training Consultative Group [Victoria]
TRAINING POLICY
2014
AS AT : Nov 2013
Preamble
1. The Training & Information Program [TIP] is an Ex-Service Organisation [ESO] and Department of
Veterans Affairs [DVA] cooperative program to provide compensation and welfare training for the
ESO volunteer, authorised practitioners who provide support to Serving & Ex-serving members of
the Australian Defence Force, Serving & Ex-serving Cadets/Cadet Instructors/Officer of Cadets of
the Australian Cadet Forces, Mariners, Allies and eligible civilians and their dependants.
National management
2. The Training & Information Program [TIP] has a national management group consisting of DVA
Management Officers and the Committee of TIP Chairs which meets twice yearly and during the
annual TIP National Conference, The day to day management is provided through the TIP National
Chairman [ESO], The Director, Grants, Bursaries and TIP [DVA], TIP National Coordinator [DVA], The
Manager [ESO], National Training Consistency Project [NTCP], The Coordinator [ESO] National
Training Managers Group [NTMG] and the Chairperson [ESO] National TIP Welfare Committee.
State management
3. Each State has a Training Consultative Group [TCG] consisting of Ex-Service Practitioners and DVA
manager level members who are responsible for the governance of the TIP Program. The Day to
day management is provided by the State Chairman [ESO], Deputy State Chairman [ESO], TIP State
Coordinator [DVA], The State Training Manager [ESO] and the TIP welfare coordinator [ESO]
4. The Deputy Commissioner [DVA] has an oversight role
TIP 10 Year plan
5. In 2009 the National TIP Conference approved a 10 Year plan for the management of TIP into the
future and adopted the TIP National Training Consistency Project [NTCP] and the introduction of
Online [eLearning] training.
TIP National Training Consistency Project [NTCP]
6. The NTCP is designed to develop and produce TIP National Training Course Packages that are to be
used across Australia and facilitated by the TIP National Training Managers Group and the TIP
National Welfare Committee. During 2012, a number of training packages were rolled-out to the
States and are being introduced as training allows this will continue during 2014.
Online [eLearning] courses
7. At the start of 2012, online courses including MRCA [Level 1 & 2] course, Welfare [Level 1 & 2]
course and a MRCA Enhancement course have been introduced with more to come.
8. Due to the change of contractor, through DVA management, there has been a suspension of the
eLearning training until the issue caused by the change of contract have been resolved. During
2014 it is TIP intention to return all on-line training to the program
The Training Platform
9. The role of the Training & information Program [TIP] is to provide a Training Platform that includes
courses in compensation and welfare support for serving and ex-serving members of the Australian
Defence Force who represent Ex-Service Organisations as ‘authorised practitioners’, usually
volunteers, to assist the wider serving and ex-serving community.
10. The role of the Ex-service Organisations is to provide compensation and welfare support through
their ‘authorised practitioners’ who must be TIP Trained and authorised. TIP training is a
requirement to assist the ESO’s with Veteran Indemnity Training Association [VITA] insurance.
Training courses and streams
CLASS ROOM COURSES
Level
VEA Pension Courses
1.
2.
VEA Pension
[Level 1] Course
MRCA Military
Compensation Courses
MRCA
[Level 1] Course
SRCA Compensation
Courses
SRCA
{Level 1] Course
National
VEA Pension
[Level 2] Course
National
MRCA
[Level 2] Course
State
National
National
3.
Advocate [Level 3] Course
Veterans Review Board
[VEA or MRCA] National
4.
Advocate [Level 4] Course
Administrative Appeals Tribunal
[VEA or MRCA] National
War/Defence Widow[er]s
Compensation
VEA/MRCA/SRCA
War/Defence Widow[er]s
[Level 1] Course
National
VEA/MRCA/SRCA
Proposed War/Defence
Widow[er]s [Level 2] Course
Welfare & Support
Courses
Welfare
[Level 1] Course
National
Welfare
[Level 2] Course
National
Compensation Enhancement courses
GARP User Course -National
SOP User Course
Electronic Tools Training-National
VPAD User Course-National
VEA Pension Refresher Course
MRCA Military Compensation Refresher
Course
Welfare Enhancement Courses
VPAD User Course
Welfare Refresher Course
Income Support Seminar
Information Seminars
War/Defence Widow[er]s
Information Seminar
ONLINE [eLearning] COURSES
VEA Pension
Online Courses
MRCA Military
Compensation
Online Courses
MRCA
Compensation
Online {Level 1 &
2]
Course
SRCA Compensation
Online Courses
[Proposed conversion]
VEA Pension Online
[Level 2] Course
[Online]
MRCA
Enhancement
Online [Advance]
Training
[Proposed conversion]
[suspended]
VEA Pension Online
[Level 1] Course
Welfare & Support
Online Courses
Enhancement Courses
SRCA Compensation
Online [Level 1]
Course
War/Defence Widow[er]s
Compensation Online
Courses
War/ Defence Widow[er]s
Compensation [Level 1]
Online Course
Welfare
[Level 1 & 2] Online
Course
Statement Of Principle
[SOP] User Online
Course
[Under conversion]
[Proposed conversion]
[Online]
[Proposed conversion]
GARP User Online
Course
[Online]
Electronic Tools
Training [ETT] Online
[Proposed conversion]
Veteran Practitioner
Access Data Base
{VPAD] Online
[Under discussion for
funding]
Course identification, criteria & detail [Classroom base training]
Serial
1.
2.
3.
4.
5.
6.
7.
8.
Course identifier
VEA Pension [Level 1]
Course
VEA Pension [Level 2]
Course
Course Type
National
SRCA Compensation
[Level 1] course
MRCA Military
Compensation [Level 1]
course
MRCA Military
Compensation [Level 2]
course
State
SRCA/MRCA/VEA War /
Defence Widow[er]s
Compensation
[Level 1] course
SRCA/MRCA/VEA War /
Defence Widow[er]s
Compensation
[Level 2] course
VEA or MRCA Advocate
[Level 3] course
National
National
National
National
National
For Veterans Review
Board appearance
9.
VEA or MRCA Advocate
[Level 4] course
National
For Administrative
Appeals Tribunal
appearance
10.
VEA Refresher course
State
11.
MRCA Military
Compensation Refresher
course
VEA/SRCA/MRCA
Pension / Compensation
Practitioners seminar
Proposed
13.
Welfare [Level 1] course
National
14.
Welfare [Level 2] course
National
15.
Welfare Refresher course
-State
-
16.
Welfare Expo
17.
Welfare seminar
-State
State
12.
State
Course Detail
-3 Day course
-No previous experience
-3 Day Course
-Must have attended the level 1
course
-Must have experience lodging
claims
-Must have had OJT and mentoring
-2 Day course
-No previous experience
-3 Day course
-No previous experience
Remarks
-On-Job-Training [OJT] and mentoring an
advantage
-Must have attended an SOP User course
-Must have attended a GARP User course
-Attendance on an Electronic Tools Course
and VPAD course ecommended
-2 Day Course
-Must have attended the level 1
course
-Must have experience lodging
claims
-Must have had OJT and mentoring
-2 Day course
-No previous experience
-Must have attended an SOP User course
-Must have attended a GARP User course
[including GARP (M) training]
-TBA
Proposed
-3 Day course
-Must have completed the
Level 1 and Level 2, VEA and/or
MRCA courses
-Must have demonstrated a Level 2
claims experience
7 Day live in [Canberra] course
-Must have completed the Level 1,
Level 2 and Level 3, VEA and/or
MRCA courses
-Must have demonstrated Level 3,
VRB presentation experience
-Must have attended an SOP User course
-Must have attended a GARP User course
[including GARP (M) training]
-Must have attended Electronic Tools
Training
-2 Day course
-For VEA Pension [Level 1 & 2]
graduates
-TBA
-Aligned to VITA insurance
-3 Day seminar
-For [Level 1, 2 & 3] Pension /
Compensation enhancement
Training
-3 Day course
-No previous experience
-2 Day course
-Must have completed the Welfare
[Level 1] course
-2 Day course
-For Welfare [Level 1 & 2] course
graduates
-Open to all practitioners
-When programed
-Open to all practitioners
-Information enhancement
-On-Job-Training and mentoring an
advantage
-On-Job-Training [OJT] and mentoring an
advantage
-On-Job-Training and mentoring an
advantage
-By TIP Invitation
-Conducted at the University of Canberra
-Aligned to VITA insurance
-On-Job-Training [OJT] and mentoring an
advantage
-VPAD User course an advantage
-Aligned to VITA Insurance
-Information enhancement
18.
Above General Rate
{AGR] Training
-State
-2 Day course
19.
GARP User course
-State
-
-3 Day course
20.
Statement of Principle
[SOP] User course
-State
-2 Day course
21.
Electronic Tools Training
[ETT]
-State
-1 Day course
22.
Veteran Practitioner
Access Database [VPAD]
course
-State
-
-1 Day course
-Enhancement training
-Must have attended the VEA Pension
[Level 1] course as a minimum
-Enhancement training
Must have attended the VEA Pension
[Level 1] course as a minimum
-Enhancement training
Must have attended the VEA Pension
[Level 1] course as a minimum
-Enhancement training
-Must have attended the VEA Pension
[Level 1] course as a minimum
-Enhancement training
-VEA Pension [Level 1], MRCA Military
Compensation [Level 1], Welfare [Level 1]
and System administrators as a minimum
Course identification, Criteria & Detail [Online Base Courses]
Serial
1.
Course identifier
MRCA Military
Compensation
[Level 1 & 2]
Online course
Course Type
-National
Course Detail
-2 Phased course
-For experienced or new practitioners
2.
MRCA Military
Compensation
online training
-National
-
-Single phased online course
-Advanced [enhancement] training
3.
Welfare [Level 1 & 2]
Online course
-National
-2 Phased course
-For experienced or new practitioners
Remarks
-Phase one- Complete online training
requirement
-Phase Two-Complete 2 Day
[Classroom] consolidation of items not
conducive to online training
-Must have completed MRCA Military
Compensation [Level 1 & 2] Online
course or MRCA Military Compensation
[Level 1 & 2] Classroom courses
-Phase one- Complete online training
requirement
-Phase Two-Complete 2 Day
[Classroom] consolidation of items not
conducive to online training
Who can attend TIP training?
11. TIP National policy describes the following who can attend TIP training:
Volunteers, appointed by a bona-fide Ex-Service Organisation as a representative ‘authorised
practitioner’ to assist and support: Veterans,
 Allies
 Serving & Ex-Serving members of the Australian Defence Force [ADF], both Permanent &
Reserve.
 Serving & Ex-Serving cadets, Officer of Cadets and Cadet Instructors of the Australian Cadet
Force [ACF]
 Declared civilians
 Australian Federal Police [with UN, eligible, Service]
 And their dependants

Paid practitioners representing an Ex-Service Organisation as an ‘authorised practitioner’.

Members of the Australian Defence Force [ADF] involved in Compensation and welfare support
roles
Nomination procedure
12. The nomination procedure to attend TIP [Victoria] courses or training includes:-





All nominations must be submitted on the ‘Nomination Form’ attached as ANNEX A
All the details on the nomination form must be completed
The sponsor ESO name and contact must be included
The Nomination Form must be endorsed by an ESO/ADF Office Bearer which automatically
gives the nominee ‘authorised practitioner’ status.
Nominations are to be sent to the TIP [Victoria] administration located at the Gippsland
Veterans Welfare Centre, Sale. At the listed address:Ms Angela Ravan
PO Box 902, Sale. Victoria. 3850
Fax: 03 51431889
Course Registrar: TIP [Victoria]
Office: 03 51431633
E-Mail: vetcensale@netspace.net.au
Pre-course procedure
13. The following pre-course procedure is published to assist nominees in making appropriate
arrangements



Six to eight weeks prior to the scheduled course, TIP [Victoria] management will review the
number of nominations received and decide if the course will proceed.
A welcome to the course or cancellation notice will be dispatched to all nominees with course
detail included.
It is most important that any nominees withdrawing from a course let Angela Ravan know
immediately
Contact
14. For further information contact:John Printz OAM
TIP Chairman & Training Manager
PO Box 902, Sale. Victoria. 3850
Mobile: 0438 441712
Office: 03 51431633
E-Mail: vetcensalejp@netspace.net.au
Steve Hunter
138 Melbourne Rd, Wodonga
Mobile: 0409316766
TIP Deputy Chairman & Training Manager
Office:02 60565285
E-Mail: stevejhunter@bigpond.com
Conclusion
15. If the nominees Ex-Service Organisation has Patriotic Fund account, under the Victorian Veterans
Committee then funding for travel and accommodation while attending TIP courses is available