Induction/Orientation Program Checklist
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GP A ASSIST plus Induction/Orientation Program Checklist The following checklist is a guide to assist your practice in developing an Induction/Orientation Program for new GPs and staff. WELCOME TO OUR PRACTICE PERFORMED Introduction to Doctors and staff members Policy and Procedure Manual ABOUT THE PRACTICE PERFORMED Tour of the Practice Collection of employment documentation Practice History Practice Profile e.g. number of GPs, special interests of the Practice, patient demographics Provision of keys (if applicable) PRACTICE ADMINISTRATION PERFORMED Practice operating hours Practice opening and closing procedures Tour of the Reception Office Handling correspondence Ordering stationery and office supplies GPA ACCREDITATION plus PO Box 83 Gundagai NSW 2722 Phone: 02 6944 4042 Fax: 02 6944 4336 Web: www.gpa.net.au Email: info@gpa.net.au DATE INITIALS DATE INITIALS DATE Services provided by the Practice INITIALS GPA ACCREDITATION plus is General Practice Australia ACCREDITATION plus Quality Practice Accreditation Pty Ltd ABN: 26 081 986 932 Accredited by Joint Accreditation System of Australia and New Zealand Acc No G2601102AS Page 1 of 6 12-MKW063.69.02 GP A ASSIST plus BILLING PROCEDURES PERFORMED Practice fees Billing arrangements including computerised billing (if applicable) PATIENT MANAGEMENT Providing important information to patients Handling difficult patients Requests for repeat prescriptions and referrals Handling incoming and outgoing Pathology Accessing Interpreter services CONFIDENTIALITY AND PATIENT HEALTH RECORDS The importance of confidentiality, privacy and security of patient health information Handling clinical correspondence, results and reports Recall and Reminder systems GPA ACCREDITATION plus PO Box 83 Gundagai NSW 2722 Phone: 02 6944 4042 Fax: 02 6944 4336 Web: www.gpa.net.au Email: info@gpa.net.au DATE INITIALS DATE INITIALS DATE PERFORMED Patient rights and treating patients with respect and courtesy INITIALS PERFORMED GPA ACCREDITATION plus is General Practice Australia ACCREDITATION plus Quality Practice Accreditation Pty Ltd ABN: 26 081 986 932 Accredited by Joint Accreditation System of Australia and New Zealand Acc No G2601102AS Page 2 of 6 12-MKW063.69.02 GP A ASSIST plus Retention and archiving of records Transfer of patient records to another Doctor Security of prescription pads or paper, medical certificates and patient health records. COMPUTER OPERATIONS Email and encryption policy Computer security Anti-virus management Business Continiuty Plan and back up of information TELEPHONE PROCEDURES Policy for receiving and returning calls Recording and relaying telephone messages APPOINTMENTS Urgency and length of consultation Home and other visit arrangements Informing patients of waiting times DATE INITIALS DATE INITIALS DATE PERFORMED Appointment system INITIALS PERFORMED How to use the telephone system including transferring calls PO Box 83 Gundagai NSW 2722 Phone: 02 6944 4042 Fax: 02 6944 4336 Web: www.gpa.net.au Email: info@gpa.net.au PERFORMED Password allocation GPA ACCREDITATION plus GPA ACCREDITATION plus is General Practice Australia ACCREDITATION plus Quality Practice Accreditation Pty Ltd ABN: 26 081 986 932 Accredited by Joint Accreditation System of Australia and New Zealand Acc No G2601102AS Page 3 of 6 12-MKW063.69.02 GP A ASSIST plus MEDICAL EMERGENCIES AND TRIAGE Determining the urgency of patients needs Triaging patients Handling medical emergencies and who to contact Identifying and handling patients in distress HUMAN RESOURCE MANAGEMENT PERFORMED PERFORMED PERFORMED Smoking Policy Evacuation procedures Accreditation and what it means for the Practice Person responsible for feedback and complaints Person responsible for continuous improvement Slips, lapses and mistakes in clinical care GPA ACCREDITATION plus PO Box 83 Gundagai NSW 2722 Phone: 02 6944 4042 Fax: 02 6944 4336 Web: www.gpa.net.au Email: info@gpa.net.au DATE INITIALS DATE CONTINUOUS QUALITY IMPROVEMENT Occupational Health and Safety INITIALS Immunisation Staff meetings DATE Training requirements INITIALS GPA ACCREDITATION plus is General Practice Australia ACCREDITATION plus Quality Practice Accreditation Pty Ltd ABN: 26 081 986 932 Accredited by Joint Accreditation System of Australia and New Zealand Acc No G2601102AS Page 4 of 6 12-MKW063.69.02 GP A ASSIST plus INFECTION CONTROL PERFORMED Infection control principles Sharps injury management Managing blood and body spills Hand hygiene Sterilisation procedure including precleaning of instruments or the use of disposable instruments Contaminated waste storage and disposal Immunisation and prevention of disease in the workplace PERFORMED Checking, rotating and supply of perishable materials GPA ACCREDITATION plus PO Box 83 Gundagai NSW 2722 Phone: 02 6944 4042 Fax: 02 6944 4336 Web: www.gpa.net.au Email: info@gpa.net.au DATE TREATMENT ROOM Schedule 8 medicine storage, ordering documenting and disposal INITIALS Standard and Additional precautions How to use and maintain Practice equipment DATE Practice cleaning schedule INITIALS GPA ACCREDITATION plus is General Practice Australia ACCREDITATION plus Quality Practice Accreditation Pty Ltd ABN: 26 081 986 932 Accredited by Joint Accreditation System of Australia and New Zealand Acc No G2601102AS Page 5 of 6 12-MKW063.69.02 GP A ASSIST plus COLD CHAIN MANAGEMENT PERFORMED Receiving and transporting vaccines Managing the cold chain process Recording minimum/maximum temperatures INITIALS DATE I have received training or explanation in the areas listed above in the Induction/Orientation Program. I acknowledge and understand the content of the items listed above and I agree to abide by the processes in the Policy and Procedure Manual. Employee Signature: …………………………………….. Date: ………… Practice Principal/Manager’s Signature: ………………………………… Date: ………… Please refer to the GPA Assist plus Fact Sheet on the Induction/Orientation Program for further information. Note: GPA ACCREDITATION plus has provided this document as a guide only: you may add or delete items as relevant to your practice. GPA ACCREDITATION plus PO Box 83 Gundagai NSW 2722 Phone: 02 6944 4042 Fax: 02 6944 4336 Web: www.gpa.net.au Email: info@gpa.net.au GPA ACCREDITATION plus is General Practice Australia ACCREDITATION plus Quality Practice Accreditation Pty Ltd ABN: 26 081 986 932 Accredited by Joint Accreditation System of Australia and New Zealand Acc No G2601102AS Page 6 of 6 12-MKW063.69.02
