MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN MCKINNEY INDEPENDENT SCHOOL DISTRICT STRATEGIC TECHNOLOGY PLAN 2009 - 2014 Thomas Crowe Superintendent of Schools MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN EXECUTIVE SUMMARY ..................................................... 4 OVERVIEW ....................................................................... 7 INTRODUCTION .............................................................. 9 INSTRUCTIONAL TECHNOLOGY ..................................... 15 STAFF PROFESSIONAL DEVELOPMENT ............................ 22 INFRASTRUCTURE ......................................................... 25 BUSINESS PROCESSES .................................................... 31 TECHNOLOGY SERVICES GROUP SUPPORT ..................... 34 SCHOOL HOME COMMUNICATIONS ............................... 37 GOALS, OBJECTIVES, AND STRATEGIES .......................... 40 PLAN INITIATIVE ALIGNMENT ........................................ 53 PLAN EVALUATION ........................................................ 57 APPENDIX A - FIVE YEAR COST ESTIMATE ...................... 58 APPENDIX B – GLOSSARY ............................................... 60 APPENDIX C – NEEDS ASSESSMENT REPORT ................... 63 MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN EXECUTIVE SUMMARY Over the past 3 years McKinney Independent School District has made tremendous progress integrating technology into teaching and learning, and improving business operations using technology. The 2005 Technology Plan achieved a number of improvements throughout the district, impacting all campus facilities, providing students increased digital content and access, and modernizing district administration activities. Highlights of progress from the 2005 Technology Plan include the following. Implementation of on-line programs targeted at specific instructional objectives, such as Brainpop / Brainpop Jr. for grades K-6. Implementation of on-line courses. Building-wide wireless coverage at all campuses. Each campus has access to at least one set of laptops on a cart. Laptop carts with appropriate equipment and software for Middle School Science labs. Piloting of the utilization of iPods for instructional delivery purposes targeted at our Bilingual program. Implementation of a new Student Information System, Business Information System, Special Education System, Instructional Management System, and Clock System,. Upgrade of the district Storage Area Network, including capacity expansion to 65 TeraBytes. Piloting teacher websites and internal campus websites, including some use of Web 2.0 tools. Providing access to campus specific technology needs through the “wishlist” program. This 2009 Technology Strategic Plan prepares a strategic, deliberate direction for the district’s continued use, implementation, modernization, and application of the wealth of technologies that are available to today’s modern school districts. The plan focuses on cost effective initiatives that optimize the investment of all stakeholders. A carefully developed approach--balancing modernization and upgrade needs with sustainment and operational considerations— was used to create the recommendations contained in this plan. Maintaining such a balance represents a challenge for any ambitious school district. Through skilled implementation by MISD staff, the district’s strategic goals should be met and exceeded within allotted budgets and in the most cost effective manner possible. Research has shown the potential for quality improvement in educational processes through skillful provision and application of educational technologies. The recommendations that follow are consistent with and support the provision of needed Systems, Spaces and Services. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN Instructional technology will be transformed through the continuing deployment of Smartboards for our elementary campuses and data projectors at our secondary campuses, providing large image displays supported by document cameras in every classroom. Large image display enables all students to see and comprehend images being displayed by teachers, leading to enhanced learning outcomes. A wireless infrastructure is now in place at every campus, and plans to continue providing mobile laptops are included. Wireless laptop carts enable creation of temporary 1:1 computing environments in the classroom where every student can interact with technology individually, again leading to enhanced learning outcomes. Enhancing our mobile assets will also allow us to prepare for the expansion of on-line testing. Management of technology assets will feature proactive automated monitoring and remote problem correction. Instructional and system software will increasingly be centrally maintained for consistent support and optimal reliability. Selected instructional content will be delivered digitally using video streaming and centralized campus media retrieval systems. Staff professional development will be supported by the ongoing implementation of our Teacher Technology Proficiency program as well as the development of Administrator Technology Proficiencies. Professional development efforts will include a focus on technology usage for items such as the web portal, the data warehouse, and teacher and class web pages. A number of other professional development initiatives are presented for consideration and possible implementation. Infrastructure sustainment and upgrade will proceed on a measured pace to recognize the fast-changing nature of information technologies such as wireless and broadband. One of the current initiatives that will meet this need is the expansion of our Internet Service from a fractional T3 to a 100 Mbps connection. Other needs such as bandwidth monitoring, improved Internet filtering, and increased data storage will only increase with student growth and reliance on technology based resources., School home communications remains an on-going priority, and they concentrate on engaging students’ parents or guardians. Improving communications between schools and teachers, and homes and parents/guardians, will involve a combination of automating and sending out school level information with posting details about ongoing school and class activities for parents/guardians to access at their convenience. The web portal presents significant opportunity toward improving these communications, and ultimately will provide some productivity enhancements as well. In addition, teacher web pages to support increasing the information flow between schools and homes will be researched. A summarized set of goals, objectives, and strategies with suggested accountability measures and implementation timelines are included to organize the various strategies contained herein for monitoring, state reporting, and corrective action as required. A separate section illustrating how plan strategies align with the Texas Long Range Plan for Technology, the No Child Left Behind act, and E-Rate program is included for quick reference. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN The summary cost estimate included at the end of this plan summarizes the estimated implementation costs of all the planned improvements. These costs are primarily to be supported by anticipated bond technology funding, although there may exist some limited opportunities to secure maintenance and operations or grant funding for some of the requirements contained in this plan. The charts indicate the expected funding source for each initiative. Appendix C describes some of the key steps taken during the planning process. Finally, the technology needs assessment summarizes the district’s needs for technology based on discussion with campus and district leaders as well as meetings with the Technology Committee. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN OVERVIEW This technology master plan is divided into six primary functional areas, followed by a comprehensive cost estimate covering the sixyear planning period. For clarity and organizational purposes, the six sections include the items as indicated below. Some items defy clear categorization into any of the six sections, and they receive treatment in the appropriate areas. INSTRUCTIONAL TECHNOLOGY This section includes all technology items used in the learning spaces. Items range from desktop and notebook PCs to various audiovisual devices such as document cameras and data projectors. STAFF PROFESSIONAL DEVELOPMENT Professional development refers to ongoing efforts by staff members to stay current in their fields of employment. Rapidly emerging technologies in education warrant a focused effort to keep staff members effective and proficient. INFRASTRUCTURE Although often taken for granted, a robust technology infrastructure is essential to underpin ongoing activities elsewhere in the district. This area covers all the “back-office” operations and cabling, servers, telecommunications equipment and services, and related assets required to provide reliable, high-speed connectivity to all users in the district. BUSINESS PROCESSES Core business processes that must occur centrally operate on central systems such as the Student Information System, Food Services, Library, or personnel system. Other activities include operation of central data services such as a Storage Area Network or Data Warehouse. These and other systems are included under the business processes section of this report. TECHNOLOGY SERVICES GROUP STAFFING AND SUPPORT To support all of the ongoing and new initiatives necessary to MISD, the Technology Services Group staff must expand to sustain an acceptable level of service at best value to the MISD taxpayer. These issues are addressed in this section of the plan. SCHOOL HOME COMMUNICATIONS Increasingly, school home communications present an area of opportunity for winning community and parent support for school district activities, as well as for improving administrative efficiency in MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN areas involving students. These include attendance, grade reporting, additional fees, and special activities of all types. GOALS, OBJECTIVES, AND STRATEGIES This section organizes the technology improvement strategies under goals and supporting objectives formatted suitably for submission to the Texas Education Agency. The overall implementation timeline is shown to understand the relative timing and duration of the strategies to be implemented. PLAN INITIATIVE ALIGNMENT This section illustrates the alignment of the technology improvement strategies for use in submitting the district’s e-plan to the Texas Education Agency, and includes correlates to the Texas Long Range Plan for Technology (LRPT), No Child Left Behind (NCLB), and the E-Rate (ER) program. PLAN EVALUATION This section proposes an evaluation process for use in monitoring the technology improvement strategies. COST ESTIMATE This section quantifies the various plan initiatives for financial planning and budgeting purposes. Regardless of the bond election outcome, these estimates reflect the relative scope and financial impact of identified technology improvement actions. Unless otherwise indicated, sustainment of these initiatives is presumed supported by ongoing maintenance and operations funding. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN INTRODUCTION This plan was prepared through the McKinney ISD Strategic Technology Committee. The McKinney Independent School District (MISD) Strategic Technology Plan encompasses the broad areas of technologies used for instruction and the administration of district operations. The MISD Board of Trustees provides the vision, leadership, and oversight of these and all other district activities, with particular focus on accountability to the citizens. Key supporting areas such as staff professional development and school home communications are included because they can significantly impact the success of the district and its technology plan implementation efforts. This plan was made possible with the support of the following MISD Board of Trustees: Lewis Isaccks President Lynn Sperry Vice President Wade Johnson Member Poe Member Mark Rude Member Maria McKinzie Secretary Dick Stevens Member In addition, the MISD Superintendent, Mr. Tom Crowe, provided the leadership and direction to help fully development the concepts and strategic tenets of this plan. A brief overview of the planning philosophy and the plan development effort follows. PLANNING PHILOSOPHY The identification and arrangement of strategic priorities for systematic implementation required a focus on the strategic goals of MISD. Taken in the context of a rapidly advancing technology landscape, coupled with increased ongoing accountability measures, the planning philosophy must reflect these interacting forces. The four strategic goals identified by MISD for this planning project are: 1. Student and Teacher achievements that: instructional Use technology resources that are ubiquitous in curriculum and instruction Are aligned to the TEKS Are aligned to the State of Texas Technology Plan Are aligned to the U.S. Ed. National Technology Plan Explore both new technologies and new uses of existing technologies along with a plan for refurbishment/replacement that maintains at a minimum the current level of technology resources throughout the district MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN 2. Long term objectives for all departments and areas of MISD that utilize technology: Vision and Assessment—what are the issues? Where are the opportunities? Each department evaluated their current business operations and processes—how can efficiency and effectiveness be improved? What technology (applications, hardware, etc.) is needed to accomplish? Business case for the use of technology including ways end user productivity will improve, operating costs will be reduced, prioritized timeline for implementation, and how the technology will be funded. (refurbishment plan for existing technologies and/or purchase of new hardware/software) The above strategic project goals provide the general direction that MISD intends to pursue through implementation of the strategies identified in this plan document. Upon development of the plan strategy initiatives, five new technology goals and numerous supporting objectives emerged. These are explained in the section titled “Goals, Objectives, and Strategies.” The planning team must seek the proper balance between “curriculum driving instruction and technology integration” and “technology innovation influencing instruction and driving curriculum.” Accordingly, the planning thought process recognizes this dynamic interaction and strives to extract from each the appropriate impact on selected programs of change for implementation over the planning period. Numerous research studies exist throughout the education community covering a variety of technology integration in education topics. While some of these efforts have delivered impressive results, others show mediocre returns and finally other studies are of questionable value. Nevertheless, the general consensus related to the value of technology in education is positive, particularly when supported with the proper teacher professional development and support environment. This research was examined in the context of the experience of the TSG within MISD and the consultant team, and used to inform many of the recommendations contained within this planning document. Finally, this plan is intended to be a changing document--as initiatives are completed and new ideas are created, the plan should be updated to include adjustments to its strategies as newer technologies emerge or results are achieved. PLANNING METHODOLOGY The committee met on eight times on the following dates: 11/6/08 11/20/08 12/04/09 12/18/09 1/08/09 1/22/09 2/12/09 2/26/09 The process utilized by the committee consisted of the following steps: MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN Review existing plan goals and objectives Review status of existing goals and objectives Identify any existing goals and objectives that were essentially complete and could be removed. Identify any new initiatives and create objectives to include the new initiatives in the updated plan Align new objectives with E-Rate, NCLB, and State of Texas technology requirements. The following table is a listing of the members of the committee, whether formal members or ex-officio members: MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN Tom Crowe Richard Beasley Nancy James Steve Fortenberry Superintendent Melissa Berry Teacher Elementary Parent Chris Brunner Sr. Dir. of Elementary Education Asst. Supt. Of Facilities Jared Buckley Community Member Jimmie Lee Director of Technology Support Services CFO Joe Miniscalco Sr. Dir. Of Secondary Education Virginia Cotton Assistant Superintendent for Curriculum and Instruction Keith Garinger Cody Cunningham Assistant to the Superintendent for Communications Amber Epperson Jay Davis Assistant Superintendent for Human Resources Jennifer Dickinson Kunnel Zachariah Student Sheila Frink Julie Castine LMS - Secondary Lara Lindsay Paul Foster John Garcia Director of Instructional Technology Assistant to the Superintendent for Administrative Services (ex-officio) Principal Teacher – Elementary Sr. Dir. For Special Populations (exofficio) Teacher Elementary Teacher - Elementary Rhonda Gilliam Principal Stewart Herrington Principal Ronna Hornsby Assistive Technology Debbie Kanar Principal Mark Loth Chris Israelson Mary Ann Robinson Meghan Shaw Teacher – Elementary LMS – Middle School Student Scott Martin Mark Rude Tommy Sills Community Member Teacher – High School School Board Member Teacher – High School Frank Spina Teacher – Middle School Maylene Stuart Community Member Deanna Tabor Paraprofessional Carlo Terlizzi Director of Information Systems Esther Terry Teacher – Elementary Tanya Thornburg Teacher – Elementary Susie Towber Principal Grant West Student Susan Wilcox Assistive Technology Lisa Wingo Technology Integrator Todd Young Principal Allen McDaniel CIO MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN Final Report This report documents the conclusion of the technology strategic planning process, and includes the initiatives identified for implementation, a proposed sequence for implementation, and an opinion of probable cost for each initiative. EFFECTIVENESS OF TECHNOLOGY IN SCHOOLS There is a positive connection between educational technology and learning outcomes. A summary of a published Research Report on the Effectiveness of Technology in Schools is presented below as a prelude to the detailed set of recommendations that follow, and the results underscore the need for the education technology support described in this plan. Research Report on the Effectiveness of Technology in Schools Technology can improve teaching and learning, but merely having technology doesn’t automatically translate to better instructional outcomes. There are four key parameters that influence the success of technology integration efforts: the software and hardware chosen, what students actually do with the software and computer hardware, how educators structure and support technology-based learning and whether there is sufficient access to the technology. In general, students of teachers with training significantly outperformed students of teachers with less training hours. Positive Effects of Technology on Student Achievement Educational technology has demonstrated a significant positive effect on achievement within all major subject areas, in preschool through higher education. Technology has been shown to provide a learning advantage in vocabulary development, reading comprehension, spelling, sound structure and other areas within language arts. Positive results have been achieved when students develop multimedia presentations on social studies topics. Technology use has been shown to improve conceptual understanding of math topics and has been used effectively to support math lessons that focus on problem solving and hands-on, constructivist, experiential activities. . Positive Effects of Professional Development and the Teacher’s Role The teacher’s role is of primary importance when creating an effective environment for learning with technology. Students of teachers with training significantly outperformed students of teachers with less training hours. The effectiveness of teacher professional development and the method of integrating computers into the instruction may have more impact than how often technology is used. Assignments involving students creating multimedia lessons can have a positive impact on student achievement and attitudes. An effective curriculum strategy uses technology to support frequent interaction among students and the teacher. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN Introducing technology into the learning environment can make learning more individualized and student-centered, encourages cooperative learning and stimulates increased teacher-student interaction. Positive Effects of Technology on Student Motivation and Self-Concept Technology has been found to have positive effects on student attitudes towards learning, self-confidence, self-esteem and motivation to learn. Special need student populations have also shown positive response to use of technology for education. Technology in a Project-Based Learning Environment Technology can successfully support constructivist, inquiry-based and project-based instructional methods. Teachers using technology to support project-based methods are significantly more likely than other teachers to be filling a “facilitative” role (e.g., assisting or helping, managing the organization of the task, monitoring as students work on their own) rather than a “directive” role (e.g., explaining concepts, providing information, questioning students). Students in technology-using classrooms are more likely to construct products and work in small groups on collaborative activities as part of their learning experiences. In technology-based classrooms, students were as likely to be engaged in “higher-level cognitive activities characteristic of multimedia design” such as “deciding on the structure of a presentation; creating multiple representations, models, and analogies; arguing about or evaluating information; thinking about one’s audience; and revising or editing work” as they were to be taking part in teacher-led activities. Teacher Professional Development and Professional Communication Just as technology can transform the roles of teachers in the classroom, the use of technology is also becoming an important part of teachers’ professional development. Several different studies suggest the potential impact of technology on both pre-service and in-service development of teachers. Conclusion The research cited above strongly supports the effective application of technology as a catalyst for changing the learning environment in a positive way. However, technology as a catalyst is not sufficient by itself. Also essential are teachers who are well prepared to function in a more open, flexible, studentcentered environment. At first, teachers can be expected to struggle with the change brought about by technology. However, they will adopt, adapt, and eventually learn to use technology effortlessly and creatively. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN INSTRUCTIONAL TECHNOLOGY This section includes all technology items used in the learning spaces. Items range from desktop and notebook PCs to various audiovisual devices such as document cameras and data projectors. INSTRUCTIONAL TECHNOLOGY REFRESHMENT MISD plans to implement its technology refreshment plan to update equipment when it becomes old, outdated, or obsolete. There is a critical and essential need to protect and maintain the investment made by the previous technology bond. A systematic refresh cycle for desktop PCs, laptops, printers, projectors, document cameras, and other items will be foundational to the technology plan. Via the online survey, more than 96 percent of teachers and 88 percent of all others responded that technology equipment maintenance would be helpful or was important to helping students be more successful. Total costs of ownership studies have illustrated that increased labor costs occur with technology equipment that is kept in service past the end of its useful life. All technology items need to be refreshed to sustain the improvements in technology capabilities that have been achieved through their use. This refreshment plan is established on a one-to-one replacement basis to establish a baseline financial requirement. Any adjustments will be made to the baseline to address increased tailoring of requirements and to accommodate other changes made due to actual MISD experience. The costs shown in this plan reflect the cost to refresh classroom technology items, as described below. “More than 96 percent of teachers responded that technology equipment maintenance would be helpful or was important to helping students be more successful.” Desktop computers are assumed to be refreshed at 80 percent of the existing inventory. This acknowledges the impending positive impact the wireless laptop carts will have on teaching and learning, reducing the need for as many desktop computers in the classrooms. Laptop computer refresh is reduced to 50 percent of the existing inventory that would be coming due during plan years one and two, and to zero during years three through five. This recognizes and will help offset the cost of providing the wireless laptop carts. Printers are assumed to require refresh in 5 years from date placed into service, without change from the original service dates. Projectors and document cameras will not require refresh during the planning period. Other technology items, such as cameras and scanners, are estimated for refreshment of 20 percent of the available inventory. This acknowledges their relatively longer life spans than computers, but also considers that portable items do break or wear out from normal wear and tear. These “other technology items” include digital cameras, data collectors, electronic whiteboards, digital microscopes, classroom polling systems and graphing calculators that are in use in various schools and classrooms. As device prices continue to decrease and MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN quality continues to increase, the number and type of these digital devices being provided to classrooms requires periodic reevaluation. Curriculum & Instruction will create a Teacher Technology Team and assign it responsibility for recommending types and quantities of “other technology items” to be provided in the classrooms. This should be in the form of a pre-approved item list to which individual campus administrators can compare their actual asset levels. The Technology Services Group will have review and modification/approval authority over the lists. The lists should be customized to grade levels and academic program areas as appropriate. In addition, plans to adjust the quantities of these items in use throughout the district are covered by the section titled Tailored Technology Project (IT-4). MEDIA RETRIEVAL SYSTEM/VIDEO CONTENT DELIVERY MISD plans to continue to use the media retrieval systems to deliver existing video content. A roadmap, however, needs to be built for how to integrate digital media into the complete educational environment. As some type of content delivery system is needed, plans to eventually replace the existing analog systems should be initiated. Schools tend to gravitate to one of two video-over-IP models. One is to subscribe to a streaming video service (such as the present provider, United Streaming) and have teachers and students access the content from a remote server via the public internet. The other method is to host the video content on a server located within the school or district. Classrooms then would access this content locally. Many schools prefer this latter method, because it gives schools greater control of their content and networks, higher-quality video streams, and greater functionality. Whereas there were mixed comments concerning the existing media retrieval system which relies on videotape and DVD resources, virtually all teachers interviewed indicated they liked using the current United Streaming service. Typically, they cited the flexibility of introducing the streaming content exactly when they were ready for it, as well as the short (5 to 8 minutes) length of the content segments. Typical television program content segments are 7 minutes long between commercial breaks, and students are conditioned to accept content in that time span. Teachers’ reported experience with integrating this type of content was favorable when using short clips of this length, especially when compared to the typical content length of 25 to 30 minutes or more from the available centrally stored VHS or DVD content. Via the online survey, 34 percent of teachers indicated this system would help their students be more successful, while 27 percent stated it was important to them. The Curriculum & Instruction Department will lead the process of assessing available content, integrating the content into instruction and the evaluation of the content itself. C&I and TSG will work together to evaluate and determine the system needed to furnish the content. The access and use process will be changed once the systems and equipment are updated. The systems will be updated after resolving the issues of the content libraries. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN First, campus staff will analyze the available content and assess its instructional value and cost to replace. This should take place during academic year 2005-2006. Based on the results of this effort, the analog content library should be reduced or eliminated altogether. Any remaining analog content will be evaluated by library media specialists for any copyright management implications related to digitizing the content, with a goal of obtaining or converting all necessary content into a digital format. TSG will assist in converting content to be retained. Second, TSG will maintain and repair the existing media systems while planning for replacement and monitoring industry development of options for all-digital delivery via local servers. The existing systems should be sustained for as long as practical or cost effective. Third, eventually TSG will fully replace all existing media retrieval systems with digital video systems, anticipating that all video will eventually be digital. At present, two options are available: one, a video content subscription service running on a hosted video server over the Internet; and two, a video content library running on local video servers in the school district. TSG will research and recommend the standards and platform for digital video delivery. Finally, a cross-functional team will determine new usage policies for use of the new system. Due to the uncertain nature of the lifespan expectation of the media retrieval system, planning for this initiative is shown to occur during academic year 2006-2007, with implementation planned to take place during 2007-2008. However, this timeframe could be delayed if the existing systems continue to perform well. WIRELESS LAPTOP CARTS The negative experience MISD has with wireless laptop arrangements is not unusual for “early adopters” of new technologies. When teachers were surveyed, only 24 percent responded that one laptop per student was important to success, and only 30 percent stated they were important for the student to be more successful. These figures are surprisingly low and reflect the poor initial experience. However, advancing technology capabilities, such as wireless data speeds and hardware, have resolved many of the issues identified during that effort. Districts around the country are experiencing positive learning outcomes, and a reduced need for both classroom desktop computers and building-wide wireless systems through wireless laptop usage. The wireless laptop carts enable teachers to create a temporary learning environment comprised of a 1:1 student to computer ratio. With this ratio, it becomes possible to enable the students to interact with their information and become active participant learners, rather than passive listeners to a lecture. A 1:1 ratio also enables significantly more effective pedagogical approaches to be employed by the teacher, methods that are not practical or possible even with a 2:1 ratio. In fact, this is an area expected to experience continued technological advancement. Because of this, MISD plans to pilot test a wireless laptop cart solution during academic years 07 through 09. This will enable using the latest high-speed wireless standard for purchased equipment, and will help minimize risk. These lockable carts will be purchased with capacities for 18 computers per cart. They will include a laser printer and wireless access point on each cart. MISD will purchase a “complete warranty MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN care” package on these machines for the expected life span of five years. For elementary schools, two carts will be provided for each grade level for levels three through five at all elementary schools except Malvern, McNeil, Vega, and Walker. These schools will continue to use the extra wide hallways for computers. This equates to 78 carts for elementary schools. Each classroom (except for the four schools mentioned) is assumed to maintain one or two computers for independent student use for programs such as Accelerated Reader and Math. Not replacing additional computers beyond that number can be used to help offset the cost of the wireless laptop carts. These carts will be provided beginning academic year 2010-2011. For middle schools, it is estimated that each school will receive 6 carts as a pilot project. These will be used to reduce or eliminate computers in some classrooms, according to need. For four middle schools, 24 carts will be required beginning academic year 20082009. MISD may help offset the cost of the carts through the elimination of one or more of its existing PC lab spaces. For each high school, MISD will provide 6 carts for a total of 12 carts beginning academic year 2009-2010. These carts are anticipated to support primarily the language arts, social studies and science academic programs, although other users will need them, too. Again, the numbers of computers in the classroom will be reduced to help offset the cost of the carts. This quantity will comprise the remainder of the pilot project. For purposes of this plan, it is assumed that the budgets for newly constructed schools will provide for wireless laptop carts. The plan will be phased over three years, beginning at the middle schools, then the high schools, and finally the elementary schools. If the middle and high school experience is successful, then MISD will implement this solution further in the secondary levels. CONVERT TVS TO LARGE DISPLAYS When asked about the importance of data projectors in the classroom, 69 percent of teachers responded they were important or would help their students be more successful. Large image display is needed for all classrooms to properly support content delivery. Existing projection screens are undersized for data display. The size of each projector screen will vary somewhat depending on the size of the classroom. A guideline to help determine required screen size is included as an Appendix in this plan document. MISD will follow a phased approach to replace the television monitors and screens throughout the district. First, the televisions in the high school classrooms will be replaced with data projectors and large screens. Second, MISD will replace the televisions throughout the middle schools. Third, MISD will replace the televisions in the elementary schools. During the transition, the television monitors being replaced in the high schools or middle schools can be used as spares for the monitors still in use in the remaining middle or elementary schools. Currently, MISD has 211 projectors on inventory. These are assumed to be 100 percent operational. The projectors that are integrated with document cameras (commonly know as “Elmo’s”) number 262 and are not counted as available for the purposes of this analysis. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN The current requirement is for one projector per classroom (1176), computer lab (48), and portable classroom (59), for a total requirement of 1283. The integrated projector/document cameras will be migrated into the “sustainable designed” schools: Malvern, McNeil, Vega, and Walker, along with other cart-mounted projectors. This is because the classroom design in these buildings precludes the installation of ceiling mounted projectors. Assuming the 155 classrooms in those four schools are provided cart-mounted projectors or Elmo’s from the existing inventory, the remaining requirement is 1128 (1283 less 155). The difference assumes some numbers of projectors are in use in administrative offices and libraries. These replacement projectors are spread evenly across the plan years. The projectors should be XGA (1024 x 768) resolution and a minimum of 1500 ANSI lumens (2,000 ANSI lumens preferred). As stated previously, the projection screen sizes should be based on viewing distance for the furthest viewers and will vary room by room. MISD will replace all projection screens in classrooms with larger units appropriately sized for the rooms. The cost estimates shown for this item include installation and wiring expenses. DOCUMENT CAMERAS Teacher and administrator support for document cameras is widespread, and these technology items have a proven track record in effectively supporting current teaching methods. MISD will provide a document camera in each classroom that is linked to the cart or ceiling mounted data projector for large image display. The “Elmo” units that are popular with the instructional staff are a combination of a document camera and a video projector. These combination units are no longer available from Elmo, but Toshiba has introduced a model in the required resolution. Unfortunately, with only one major manufacturer of these combination units at the appropriate resolution, caution must be maintained in assuming these units will be available in the future. The more traditional, document cameras, separate from the projector, can be used from anywhere in the room with the proper cable connection. Either solution will provide the learning space capabilities desired. MISD will implement a three-phased approach in alignment with the projector conversion, beginning with the high schools, then middle schools, and finally elementary schools. INSTRUCTIONAL TECHNOLOGY DESIGN STANDARDS MISD will generate a technology design standards document defining technology and related items, to be used to guide any new construction or major renovation. The document will include projectors, projection screens, wall connection points for video and computers, media retrieval, technology storage, technology furniture, acoustics, audio and paging systems, telephone support, wireless coverage, assistive technology needs, “smart” card support, access control, and related items. In additional to technology, the document should include guidelines for geometry of classrooms, ceiling heights, lighting MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN levels, sight lines, and noise control. In addition to classrooms, any specialty spaces should be included; such as morning announcement/video studios, PC Labs, library media centers, and flexible use spaces. Appendix G is offered as a starting point for this document and covers a few of the basic topics such as projection screen sizing and acoustics. TSG, C&I, security, physical plant maintenance, selected administration and other personnel as needed will review the document before finalizing and will be kept informed of future revisions. MISD will review and revise the document as required each time a new school is planned, so that each time an architectural team is contracted to design a new school, an updated standards document is provided to them to guide their work. The document is not intended to be a substitute for a qualified design team of architectural professionals and associated engineering specialists. DIGITAL VIDEO PRODUCTION/INSTRUCTION LABS MISD will create a digital multimedia production/instruction space for each high school. As digital multimedia skills will be needed by students in the 21st century, MISD intends to create fully equipped digital centralized video production and instructional labs. Each lab will contain a capture suite equipped with cameras, lighting, a green screen, and appropriate audio/video support equipment, and will be similar to how a morning announcements studio would be equipped. There will be four non-linear editing workstations for each lab facility. For middle and elementary schools, MISD will create a morning announcements video studio with capabilities similar to the spaces for the high schools. This is anticipated for plan years four and five. TECHNOLOGY ADOPTION PROCESS MISD will establish a Technology Adoption Process to provide a methodology for introducing technology innovations in a systematic way with reduced risk. All technology initiatives with the potential to impact more than one campus will follow this approach. Though the process will be customized to fit the unique culture of MISD, the technology adoption model generally contains the following six steps. 1. Vision. The creation of a technology vision. The initial idea of how a technology might be implemented to improve instruction or administration in a cost-effective manner. 6 . D i 5s . t r Si cc4 ht . oo wP l i r - do beo a f sI 1 . V i s i o n a n3 d. 2 . R e s e a r c h SD t e r f ai a t n n MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN 2. Research and analysis. Identification of hardware, software, or other technology, soft costs, potential funding sources, desired implementation approach, and expected impact. 3. Architecture and standards. The development of technology architecture and the identification and creation of technology standards that support the technology vision. 4. Proof of Concept. Establish the model technology environment in a labtype setting and test the model for appropriateness, effectiveness, practicality, etc. If the concept does not pass this phase, improve or change the concept or else discard it from further consideration. 5. Pilot project. Implement the technology concept on a single or small number of campuses to ensure the required training, support, maintenance, management, and administration mechanisms and processes are established for the project. Evaluate system-wide implementation issues, migration strategies and funding sources. 6. System-wide implementation. After any challenges are resolved during the pilot project stage, proceed to roll out the change to the entire district. Provide documentation, support, or training as needed to support the implementation. MISD will strive to institutionalize the process of seeking, testing, and implementing technology improvements across the district. This approach will provide for a systematic introduction of new and emerging technologies, minimize the district’s technology implementation risk, and ensure that no campus is left behind. The model will be applied as appropriate to each technology initiative. DISTANCE LEARNING EQUIPMENT The existing distance learning equipment is generally satisfactory to support the needs of MISD. However, the existing distance learning equipment is largely unused. MISD plans to implement improved coordination efforts between teachers and the curriculum development staff to integrate distance learning techniques into classroom activities in an organized, supported way. Many free resource areas are available to teachers for classroom activities and some research studies have shown impressive results for “virtual field trips” and other activities related to video conferencing. The district will consider the C&I staff as the “champion” for distance learning to lead use of the existing equipment. If the practice of distance learning gains popularity within the district, MISD may be able to offer classes to those outside the district, particularity in specialized areas where qualified teachers may not be available. This may turn into a revenue stream to help fund technology purchases. In addition, colleges and universities may offer courses that are otherwise not available to MISD students via distance learning. However, given the current and anticipated relative emphasis on and concern for distance learning, it is expected there will be no need to upgrade this equipment during the planning period. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN STAFF PROFESSIONAL DEVELOPMENT Professional development refers to ongoing efforts by staff members to stay current in their fields of employment. Rapidly emerging technologies in education warrant a focused effort to make staff members’ effective and proficient using technology in the classroom. The promise of technology in education is significant. Technology offers the potential of individualized instruction for every student as students become actively engaged in and responsible for “The most important their own learning. However, no one can argue that the most important influence in student learning and influence in student achievement is still the quality of the teacher. As cited learning and previously, studies have shown that students of teachers achievement is still the with more hours of professional development related to technology outperform the students of teachers with less quality of the teacher.” hours of professional development. So it stands to reason that the true challenge of effectively integrating technology in education is human rather than technological. While technology advances hold the promise of improved learning instruction, technology-focused professional development for teachers is critical if technology is truly to be used to promote learning for all students. The following sections discuss specific initiatives needed to foster a technology culture at MISD. STAFF TRAINING CLASSROOM MISD will create a staff training facility for existing teachers to learn how to best use new and existing classroom technology equipment and integrate it into the curriculum. This facility also will be used to train newly hired staff on how to integrate classroom technology. This facility will have at least one unit of each type of technology that is installed in the classrooms, so that actual hands on training can be accomplished in a low threat environment. This “model classroom” will be in a central district facility and used primarily for professional development, Curriculum & Instruction testing and experimentation, and TSG “proof of concept” testing. MISD will allocate space within an existing building to create this staff training classroom. If space cannot be identified to support a dedicated staff training classroom, then MISD could use an existing classroom for training purposes, preferably at a school campus that is not overcrowded. STAFF TRAINING PROGRAM The Curriculum and Instruction staff should take the lead developing and managing a staff training program, with assistance from TSG. This program would be for both new and existing teachers to learn how to best use new and existing classroom technology equipment and integrate it into the curriculum. A key program focus would be on how to best integrate classroom technology. The program could include guest lecturers from neighboring school districts or be fully hosted within MISD, and it could be supported by providing teachers observation time through the increased use of substitutes during class time. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN The program should take advantage of other training opportunities given by vendors/manufacturers. For example, representatives from electronic whiteboard manufacturers or classroom voting/polling systems often come before or after school to do hands-on training with teachers at no charge. Other manufacturers will also provide this service and MISD is certainly buying enough volume to interest many vendors. Other manufacturers have on-line training about specific products. In addition, there is web-based training available. The International Communications Industry Association (ICIA) offers a Certified Technology Specialist (CTS) certification that could improve the capabilities of the TSG staff, Library / Media Specialists or even interested instructors. It is also possible to include training in the purchase price of devices that need it. Various types of software, cameras, and Classroom Polling Systems (CPS) keypad units are examples of technologies this could be done with. Overall, this program should focus on building the technical capabilities of staff members, while sharing proven, successful techniques and ideas that effectively integrate technology into the curriculum. Critical to the success of this effort will be active involvement from both TSG and C&I. CONTENT CREATION LAB (STUDIO) MISD will construct a fully equipped content creation lab. This capability is needed for better supporting teaching and learning, and can be used by the entire district. Modern content creation facilities enable customized creation and delivery of educational or public relations materials. These are needed to better prepare MISD students and help keep the district connected with the rapidly growing community. If necessary, this space could also serve double-duty as a video production and editing facility where student instruction takes place during certain periods of the day. However, this is not recommended. Instead, a fully equipped video production and editing instructional facility should be created and maintained in each high school. The quality and cost of the equipment to be installed in this lab varies widely, and MISD plans for an excellent level of quality for its studio lab. MISD will allocate space within an existing building to create this studio. If space is not immediately available, a studio space should be programmed for support as part of the district’s construction program. WEB PORTAL TRAINING MISD will develop a public relations campaign and a brief tutorial on the new web portal to help parents and community members understand the benefits and capabilities of the new portal. Also, MISD will provide campus staff training on how to best take advantage of the capabilities of new portal. When asked how important having a web portal was as a way to enhance schoolhome communications, 46 percent of parents and 30 percent of teachers responded “the success of my student depends on this“ MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN while 36 percent of both groups felt “this would help my student(s) be more successful.” DATA WAREHOUSE TRAINING MISD will provide initial and ongoing training on data-driven decision-making and the best use of the data warehouse. MISD will train all campus staff on techniques for using data to improve teaching and learning outcomes, including how to extract data from the warehouse. The initial Vista™ reports training will build an initial capability. Reoccurring training will be necessary for newly hired staff, and advanced training will be provided for more experienced users. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN INFRASTRUCTURE INTRODUCTION Infrastructure includes the ‘back room’ aspects of the technology systems. In general it includes the spaces, pathways, cabling, electronic equipment and services such as telephone or data. More specifically this category contains items such as the wide area network (WAN), the metropolitan area network (MAN), building backbone cabling, data switches, routers, telephone switch, the teledata service entrance facilities, incoming Internet access, teledata closets, wireless access points and the cabling to the classrooms and offices. The infrastructure allows you to communicate between computers on campus and across the school district and access to the Internet. To more completely understand infrastructure it is important to understand the concept of projected life cycles related to the various aspects of the technology infrastructure of a building. Because of the dependence on technology, the impact that technology has on teaching effectiveness and the cost of implementation, it makes good sense to configure Systems, Spaces and Services with equipment life expectancies in mind. Life expectancy refers to the point at which the systems likely will fall victim to one of the following: Changes in use - Computer systems may be required to perform in ways never intended Increased maintenance costs – Older equipment requires more frequent repairs and maintenance Reduced reliability – System failures increase as the systems near the end of their life cycles Obsolescence – Systems reach a point at which they cannot be effectively upgraded to new technology standards In educational environments life cycle examples include building structures that are designed to last approximately 40 to 60 years. This usually includes the building’s main technology equipment room. This room, most often, also supports the main service entrance and main distribution frame. Building teledata closets and the backbone cable pathways should be expected to perform for approximately 20 to 30 years. Backbone cables should be expected to perform for roughly 15 to 25 years. The cabling from the teledata closet to the classroom or office should last from 10 to 18 years under normal conditions. Electronic equipment usually has life expectancies much less than the previous items and with more variability. Telephone equipment is expected to last from 5 to 12 years, while data and desktop electronics are only 4 to 7 years. Portable equipment tends to require replacement before more permanent items. These examples of projected life cycles enable the technology designer to understand critical elements to configure items with greater flexibility, to develop refresh cycles for items such as MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN computers, and to assist in the long range planning of various infrastructure components. However, with certain (relatively short life cycle) items like wireless devices, there is no point in trying to plan too far into the future, because wireless equipment can become obsolete so quickly. Nevertheless, the cabling and associated infrastructure needs to be sized and located to accommodate numerous generations of future wireless access points. The rapid development of faster, more reliable, more versatile networks is dramatically influencing the architecture of nearly every electronic system. Significant trends that will affect systems planned as part of the McKinney ISD projects include: The move toward a single IP based network architecture. The convergence of communication applications including data, voice, video, and specialized uses, on a single network. The ever-increasing growth in bandwidth capacity available to the end-user and throughout the network. The need for more reliable networks as applications become more numerous and operationally critical. The need for more secure data networks. INFRASTRUCTURE REFRESHMENT Refreshment is a significant portion of any strategic technology plan. In addition to the initiatives covered in Section IT-1, MISD plans to replace selected servers, data switches, and associated equipment each year. In addition, it is anticipated that funding will be needed each year for infrastructure expansion to support the expected new schools planned for construction each year of the planning period. The plan is for McKinney to replace servers, data switches, etc. on, generally, a five-year period. It is anticipated that these devices in the future will be less costly for similarly equipped models; however, it is anticipated that processing speeds, user expectations and storage needs will increase as time goes on. Please refer to the life cycle analysis in the introduction wherein we state that data and desktop electronics life cycles are in the range of 4 to 7 years. INFRASTRUCTURE TECHNOLOGY STANDARDS MISD plans to develop and publish a concise set of data and information technology systems and facilities standards that can be provided to design and construction teams. This will help simplify the design process and ensure uniformity of standards across new school construction and renovation projects. Of course, these standards will be coordinated with the Instructional Technology Standards address elsewhere in this plan. This document will include detailed standards covering such facility features as teledata closet characteristics and locations, main distribution room characteristics, cabling standards, scalability requirements, wireless system support, building system automation, security system support, documentation requirements, and numerous other infrastructure design features. It is anticipated that this will include plans to migrate the district to an IP based video distribution system over time. It is estimated that preparation of this document will be accomplished during plan year one. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN WAN/MAN/LAN OPERATIONS BANDWIDTH MONITORING MISD will begin monitoring the network for bandwidth and protocols to assess utilization per time frame and per application. This monitoring should be tracked over time to develop trends. If problems are detected, implement corrective actions to ensure continued smooth overall operation and adequate instructional and administrative bandwidth is available. OPEN SOURCE OPERATING SYSTEMS MISD plans to conduct a pilot project to test its capability to operate Linux as a network operating system. There are potential cost savings available from using open source operating system software, and MISD intends to document issues and costs and perform a cost-benefit analysis after the test period is over. Based on the test results, MISD will decide whether and how to proceed with a rollout effort. The pilot project is planned for year one and support funding will be needed each year for two years to ensure it is properly supported. INTERNET FILTERING MISD intends to install improved filtering software that blocks access to inappropriate sites, provides flexibility for user groups for web site access and reports on Internet activity. In addition management of this software is important. One campus staff member observed, “Internet access is a big problem. We need to find a way to filter inappropriate information but still allow access to needed information.” There are a growing number of empowerment options available. These options range from services that are part of commercial online services, to stand-alone software, to web-based labeling services and filtering software. Today it is safe to say that every organization using the Internet has ready access to filtering sufficient to shield themselves and their students from unwanted content. In the coming months, we can expect even more progress in several areas: deployment in more major web browsers, creation of additional third-party labeling services, and increased availability of positive guidance services to help organizations find appropriate Internet content. The vast majority of school districts connected to the Internet today have easy access to filtering capability through a variety of avenues, either through offerings from their Internet Service Provider or because this software comes already installed on the computers that they purchased for their school. CONTINUITY PLAN AND TECHNOLOGY SYSTEM DOCUMENTATION MISD currently has an agreement with Prologic Technology Systems to provide Disaster Recovery Services. The services consist of a fully operational computer system to backup the IBM AS/400. The agreement does not include any computer space, nor does it include any facilities plus disaster recovery services such as support team space. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN Also, MISD electronically vaults data to the North campus and stores data remotely. To accommodate that process the district is installing equipment that will provide 6 Terabyte of storage space at the Central Office and at the McKinney North High School. When asked about the importance of recovering systems after problems, fully 100 percent of campus administrators responded this would either help their students be more successful or was very important to their success. MISD plans to develop and implement a comprehensive business continuity plan, which will include the Disaster Recovery aspects. The scope of the planning process should include the following phases: Project Initiation and Management Risk Evaluation and Control Business Impact Analysis Develop Business Continuity Management Strategies Emergency Response and Operations Develop and Implement Business (District) Continuity Plan Prepare Awareness and Training Programs Maintain and Exercise Plans Crisis Communications Coordinate with External Agencies From the plan, comprehensive emergency procedures and response procedures should be developed. In a related project, MISD also plans to improve its documentation of installed technology systems and infrastructure. Existing CAD floor plans that show every data port on each wall, and the type and quantity of cables connected to each port, will be verified to ensure that cable tag numbers are indicated, as well as the cabling pathways throughout each facility. These scale drawings will be made web-accessible and will be centrally managed. This level of accurate digital documentation is needed for and will greatly assist long-term systems maintenance and upgrade planning. This effort is estimated to require funding each year to systematically review, verify, update and digitize all existing and new technology system drawings. INVENTORY MANAGEMENT MISD needs to ensure that all equipment assets are secure. Asset tracking of certain physical assets such as hand-held devices (if utilized), and laptop computers should be investigated in plan year four and possibly implemented in plan year five. When surveyed, over 94 percent of campus administrative staff responded that security tracking of technology assets was important or would help their students be more successful. In the meantime, a more rigorous system of checks and balances should be implemented to ensure proper accounting for physical assets. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN INTERNET 2 Internet access has been successfully incorporated into the teaching and learning process in many varied ways across the district. Highspeed access is now being widely adopted around the world, and it is anticipated that Internet2 capability and usage will become widespread in the future. An objective of the "Sponsored Education Group Participant" (SEGP) group within the Internet2 community is to bring together innovators in K-12, colleges, universities, libraries, and museums into appropriate regional, national, and international advanced networking environments. Another objective is to enhance teaching and learning by facilitating projects that explore the ways in which advanced network applications, services, tools, and digital content can extend access to education and educational resources. The quality improvements available using Internet2 technology and the opportunity to collaborate or share content with higher education institutions will open the way to technologically supported enhancements yet to be imagined. Technology integration into the curriculum will become easier and better than ever before. The cost for an Internet2 connection needs to be explored through a local connector. MISD intends to investigate establishing an SEGP partnership to gain access to Internet2 through the University of Texas at Dallas. This access may be established during year three or later. DATA STORAGE MISD needs to quickly increase its capacity to store electronic information in a secure centralized environment to support data warehouse activities and curriculum enhancements. It is estimated that current and forecasted storage requirements will “Sixty-seven percent of need funding each year for two years, and additional teachers said this would funding each year of the plan to accommodate newly constructed schools. As mentioned in IF-10, the either help their students district is installing additional SAN equipment that will be more successful or was provide 6 Terabyte (RAID 10) of storage space at the very important to their Central Office and (as a backup) an additional 6 success.” Terabyte is also being installed at the McKinney North High School. When asked about the importance of accessing data on demand, 67 percent of teachers and 88 percent of administrators responded this would either help their students be more successful or was very important to their success. REMOTE ACCESS “Network access is a must in today’s society.” “I need home access to the MISD network for grades.” These are just two examples of the sentiment expressed by MISD personnel concerning access to information resources while away from the campus. MISD will increase remote access capabilities for administrators, faculty, and students through its web portal initiative to allow access to stored data and necessary applications. To provide the necessary portal development, security, software, and administration, it is MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN estimated that funding will be required each year for the first two plan years to properly establish remote access for the district. Included in this category are the hardware, software and any associated Internet access components or devices. Firewalls necessary to ensure security and protection and any caching devices are also included in this category. MCKINNEY IN DEPEN DENT SCHO OL DISTRICT STRATEGIC TECHNOLOGY PLAN BUSINESS PROCESSES Core business processes that must occur centrally operate on central systems such as the Student Information System, Food Services, Library, or personnel system. Other activities include operation of central data services such as a Storage Area Network or Data Warehouse. These and other systems are included under the business processes section of this report. MAINTAIN DATA MANAGEMENT PLAN MISD will maintain a data management plan that describes the policy and management principles and processes for all data systems. Again, team efforts across all departments and IT are necessary to define and document these plans. The plan should incorporate these components. Disaster recovery plan Current STAR charts for campuses MISD policies related to information management (Data Access and Management Guidelines) Advisory group charters, descriptions Technology/IT Policy/Steering Committee Advisory/Steering committees for individual projects User groups Internal departmental or district technical groups Data exchange agreements with universities, state or local agencies, researchers, etc. Data collection or report calendar (schools to central office) Reporting calendar (MISD to TEA, USED) Data management plan (general and annual) Information systems architecture documentation URLs for on-line resources related to technology and information access by staff, parents, public MISD metadata dictionary Change management process Data warehouse documentation Data warehouse data models IT staff professional develop plans, training materials When asked via the online survey about the importance of state and federal reporting requirements, over 97 percent of campus administrators responded that this would help their students succeed or was very important to their students’ success. RESEARCH THE SCHOOLS INTEROPERABILITY FRAMEWORK (SIF) STANDARDS MISD will adopt the Schools Interoperability Framework (SIF) standards for exchanging data among software applications as the preferred “Over 84 percent of all method for interoperability. When asked about the importance of exchanging data among software to avoid re-keying data, more than non-instructional staff 84 percent of all non-instructional staff responded this would help said exchanging data among software to avoid re-keying data would help students be more successful.” their students be more successful or was very important to their students’ success. Current software applications will be reviewed to determine how data are entered and accessed, what processes can be implemented to improve efficiency and data quality, and the availability of a SIF agent for interoperability. New software applications will be required to have a SIF-certified agent for interoperability. BUILD OUT DATA WAREHOUSE MISD will develop a build-out schedule for populating the data warehouse. The data warehouse has been populated initially with the following data. School directory information TAKS performance data CIMS student enrollment data In developing a build-out schedule for the data warehouse, MISD should consider which information areas are suited to a data warehouse solution and which are best maintained in separate, potentially more confidential, and detailed data resources. The information areas evaluated for their processes are shown in the following table along with a recommendation for sequence or exclusion. The areas, dates, priorities, and other issues should be reviewed by the various MISD advisory groups associated with individual information areas and the overall data warehouse. COMPLETE USER PORTAL MISD will enhance the single user portal being implemented with appropriate user authentication and permissions to manage the gateway into MISD data systems. The future availability of data in the data warehouse and the interoperability of software applications will provide MISD stakeholders with increased potential for data driven decision-making. However, managing confidentiality and appropriate use issues will become increasingly complex. The single web portal application will provide the mechanism for proper management. All users will be assigned permissions for specific actions appropriate to their individual rights and needs for the data. TECHNOLOGY SERVICES GROUP SUPPORT To support all of the ongoing and new initiatives necessary to MISD, the Technology Services Group staff must expand to sustain an acceptable level of service at best value to the MISD taxpayer. These issues are addressed in this section of the plan. STAFFING As each two new elementary schools are added to the district, MISD will add a Campus Technology Specialist (CTS). For each new secondary school, one new CTS position will be added. These CTS positions will continue to have individual campus assignments, but will be managed centrally. As the quantity of technology equipment increases, in particular the audiovisual (AV) items, it may become necessary to add a central staff position to oversee aspects of the media program. Library/media center specialists will be able to manage the digital content needed for school operations, but administering the data projectors, interactive boards, and other networked items may require additional manpower. MISD plans to a staff position to help manage these valuable assets. The planned replacement of CIMS will require surge manpower, as there is significant data migration needed and the changeover will involve a period of parallel operations until confidence is established in the new system. MISD will satisfy this requirement with a fixed term employee or through contract support. Further, the group of CTS personnel needs additional differentiation amongst themselves, perhaps either through work leaders or working supervisors. A span of control larger than 20 is too large to remain effective. Plus, establishing work leaders or working supervisors would provide a career path for CTS employees, helping to improve retention. Finally, the TSG staff should strive for more systematic interfacing with the Curriculum & Instruction staff. Through close coordination between TSG and C&I, particularly with the reestablishment of the ITS position (see Initiative PD-9), many of the current support challenges will be met and overcome. PRODUCTIVITY TOOLS Several productivity tools will help TSG minimize the number of on-site visits by CTS staff. MISD will initiate the networking of all projector resources for improved management. As projectors are connected to the data network, they will be managed centrally over the network. Maintenance will be proactive instead of reactive; the responsible CTS will know when a bulb is nearing end-of-life and be able to replace it before it burns out and interrupts classroom activities. Any problems that can be corrected remotely will be done from a central location in the main administration building. Any projector problems that require a physical response will be entered into the service request system and dispatched to CTS. Additional funding each year will be required to provide this network capability to installed projectors over the planning period; this is covered in the section titled “Monitor AV Equipment Over Network,” IF-12 above. In addition, MISD will implement the use of software to establish centralized management and control of applications and operating systems software maintenance on client PCs. Currently Novell’s Zenworks™ is used to push out applications/updates to PCs. MISD intends to increase use of other Zenworks™ functions this year to remotely repair PC problems. This will enable TSG to centrally provide software updates, patches, and configurations, as well as manage software licenses and provide real time asset management inventory data. This ability to patch, configure, and roll-out new software to PCs anywhere on the network from a central point will reduce the trips to the desktop, and some of the new software has the ability to permit help desk personnel to view and control user's desktops allowing tech support to see what the problem is and even show the user the mouse clicks needed to correct the problem - all without leaving their desk. This will dramatically speed up support response times as walking to the desktop is significantly reduced. Further, MISD plans to realign how its refresh program is managed, so that individual schools can be standardized to a single vendor and configuration. This will dramatically increase the efficiency of technology refreshment efforts, and will enable the CTS staff to increase its productivity, as remote central management is more labor efficient than supporting each PC individually on site. Over the longer term, MISD will increase use of web-based software to enhance productivity whenever possible. Web based software will minimize support labor costs, and will reduce installation and maintenance costs. SERVICE CALL PROCESSES MISD will establish standardized help desk response processes using a simple process diagram to illustrate logical workflow. Once established, this workflow will be entered into the new ITDirect™ software to more efficiently manage inprocess technology service requests. “MISD will establish a district policy identifying “user responsibilities” for operating and maintaining technology assets.” In support of improved service call response MISD will establish a district policy identifying “user responsibilities” for operating and maintaining technology assets. This policy will establish user responsibility for simple checks and restoration processes such as checking for loose cord connections and performing power reboots. Assigning these responsibilities to all the users will bring MISD into alignment with common business practices, save the district some labor resources, and improve system availability rates. As a complement and follow on effort to the definition of user responsibilities, MISD will better define the CTS responsibilities to exclude those newly assigned user responsibilities. SOFTWARE STREAMING PROJECT MISD will initiate a software streaming pilot project to test this innovative support approach. This relatively new variant to the thin client approach involves PCs with full processors but without hard drives. All software applications are installed and served centrally on network storage and streamed to the desktop as needed, eliminating the need for a hard drive in every computer. This approach leverages the speed and capability of the network, one of the real strengths of MISD. A single central image can be accessed by each PC in the PC lab, daily if needed. Using this concept, there will be only one image to maintain for each set of computers. . This approach dramatically reduces the desk-side visits for support, reduces the time spent on software maintenance, reduces possibilities of corrupt, virusinfected systems, and extends the life of PCs. MISD plans to reallocate the increased availability of the CTS staff that will result from this effort to other high priority tasks as appropriate. The pilot project will be accomplished for one PC lab. If the pilot test is successful, MISD will rollout the strategy to other PC labs SOFTWARE MANAGEMENT PRODUCTS FOR PC LABS MISD needs to continue to enhance, increase and update its existing software management applications for its PC labs. MISD plans to acquire and support these programs such as “annotation over any screen” and providing views of student screens at the teacher’s PC. These teacher productivity tools can help teachers deliver content and oversee student learning. TOTAL COST OF OWNERSHIP STUDY MISD will complete a “total cost of ownership” (TCO) study to gain insight into how continuing cost and productivity improvements can be made in district technology areas. As emerging technologies gain mainstream acceptance and use, hardware unit first costs typically decrease. However, licensing and services costs often increase, especially if a technology is no longer supported by the industry. These cost dynamics create the need to better understand the evolving relationship between technology first costs and ongoing support costs, and through the TCO study MISD will identify the best strategies for ongoing technology support. Several on-line resources exist. For example, www.classroomtco.org has an on-line survey feature that allows benchmarking with other districts and calculates hardware costs, direct labor, indirect labor, external service cost, printer supply costs, and other costs. SCHOOL HOME COMMUNIC ATIONS Increasingly, school home communications present an area of opportunity for winning community and parent support for school district activities, as well as for improving administrative efficiency in areas involving students. These include attendance, grade reporting, additional fees, and special activities of all types. WEB PORTAL MISD is developing a new web portal. Among other initiatives, MISD plans to post information about school events, schedules, and policy information via the district web portal. The current manual methods of communicating “One parent with parents or guardians, including sending written notes or flyers commented, ‘If it is home with students, could be significantly reduced once the portal is fully operational. This should improve the quality of school-home electronic and it is communications, while reducing the rate of consumption of paper about my children, supplies. I want to be able to log in securely and view it.’ ” Teachers will update information about their classes, administrators will update school and district event information, and parents will access the information whenever needed. Over 45 percent of parents surveyed responded “the success of my student depends on this,“ while 36 percent felt “this would help my student be more successful.” Via the Online Survey, one parent commented, “If it is electronic and it is about my children, I want to be able to log in securely and view it.” The portal will be launched with the administrator dashboard, followed by the teacher dashboard, and finally the parent dashboard, over a three-year implementation period. As business systems are modernized, updated, or replaced, and achieve conformance with Schools Interoperability Framework standards, the portal will continue to provide access to available data regardless of the underlying system containing the data. WEB PAGE TEMPLATES MISD will seek to develop and implement a policy requiring teachers throughout the district to use web pages. Recognizing the time and energy burden this places on the teaching staff, MISD will make it easy and timesaving for teachers to use them. Over 55 percent of parents surveyed responded “the success of my student depends on this,“ while another 30 percent felt “this would help my student be more successful.” Parents and students will gain increased access to class information to help enable further academic achievement improvements through parental support and “anytime” access. Teacher and class web sites could contain homework assignment information, curriculum information, and schedules. One parent commented, “I wish all teachers had web pages with homework assignments and other information that a student or parent could access if the student is ‘forgetful.’” Another stated, “I wish more teachers would use websites/email as a general information tool.” AUTOMATED COMMUNICATIONS MISD will provide parents/guardians with increased quantity and quality of information about school activities using Parlant Technology’s ParentLink. This will be a project coordinated by the Office of Communications with assistance on the technical requirements from the Technology Services Group. The Office of Communications will be developing the parameters for the use of this communication tool. Automated email notices and telephone messages will continue to be implemented to notify parents of updated district news or event information. When asked about further automation of attendance accounting, 36 percent of parents surveyed responded “the success of my student depends on this,“ while 32 percent felt “this would help my student be more successful.” When asked about further automation of grade reporting, 47 percent of parents surveyed responded “the success of my student depends on this,“ while 30 percent felt “this would help my student be more successful.” Parents will be able to look up student schedules and other school activities and events using the parent dashboard, noted above. The dashboard will be available for 24/7 access upon parental demand, and will be customizable by parents/guardians. They will choose what types of school activities and events to be notified about and how to be notified. Generally, parents want and will receive improved communications capability with the district, with options on how parents choose to interact with the district. COMPUTERS FOR LOW SOCIOECONOMIC STATUS FAMILIES “Technology is great and it helps all of our students. Unfortunately the only ones that benefit are the kids that can afford it,” according to a Central Office Staff member. Another lamented, “How do we encourage use of computer-based communication tools for those families who do not have home computers?” MISD will implement a plan for initially subsidizing or providing computers to families that do not presently own a computer. After this plan is implemented, MISD will seek solutions for assisting these families with obtaining connectivity with the district. New developments in the provision of wireless broadband services may contribute to a solution in this area, but at present there exist no viable options to provide this assistance. Increasingly, school processes are migrating to an online environment and students and their families will need online access to perform basic interactions with the school district. As this process continues, these families increasingly will need both a computer and an Internet connection to regain equal opportunity for educational success. ACCESS TO DIGITAL CONTENT When asked whether home access to MISD subscription databases was important, 28 percent of parents surveyed responded “the success of my student depends on this“ while 33 percent felt “this would help my student be more successful.” Similarly, 39 percent of students surveyed responded, “this is important to me,“ while 27 percent felt “this would help me be more successful.” MISD will seek to establish access to district digital educational content for McKinney families to access from home. Students who may need to review course work or catch up on missed work due to absence for any reason will be able to access course content at home. It may be necessary to alter network access procedures to enable at home access to district-funded digital content. ON LINE COURSES MISD will investigate the feasibility of offering on line courses, such as Advanced Placement courses, to MISD students as well as students in other districts. Course development would be needed as an online curriculum differs from a traditional curriculum. The Curriculum and Instruction staff will identify candidate subjects and explore the feasibility of developing this initiative. GOALS, OBJECTIVES, AND STRATEGIES This section organizes the technology improvement strategies under objectives and goals formatted suitably for submission to the Texas Education Agency, and includes the correlates to No Child Left Behind (NCLB), E-Rate (ER), and the Texas Long Range Plan for Technology (LRPT). ACTION PLAN This section takes the items mentioned above and addresses the steps to be taken each year for implementation. Wording of the items may be condensed from the above narratives. Key to terms used in this section: Research Investigate or research and report to Technology Services Group Develop Planning, design, or development effort needed to make plans for possible implementation in a future year Pilot Implement the concept in a single space or on one campus to evaluate concept viability on a limited basis Implement Rollout the concept districtwide; put plans into action Sustain Support and maintain a plan concept implemented in a prior year; continue the current action as part of normal business GOAL 1: Improve student academic achievement with technology resources ubiquitously integrated in curriculum and instruction. OBJECTIVE 1.1: Meet or exceed the technology equipment target of a student to workstation ratio of 4:1. Strategies Accountability Measure 1.1.1 Instructional Technology Refreshment Percent of desktop and laptop computers less than 5 years old 1.1.2 Wireless Laptop Carts Number or percentage of campuses with laptop carts available Persons Responsible TSG TSG C&I AY 0910 AY 1011 AY 11-12 AY 1213 AY 13-14 AY 14-15 Sustain Sustain Sustain Sustain Sustain Sustain Sustain Sustain Sustain Sustain Sustain Sustain OBJECTIVE 1.2: Provide 100% of classroom spaces with core display technologies including a teacher workstation, data projector, and document camera. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 1.2.1 Convert TVs to Large Displays Percent of classrooms converted TSG Implement Implement Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 1.2.2 Document Cameras Percent of classrooms with document cameras in use TSG, Campus administrators Implement Implement Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain OBJECTIVE 1.3: Provide 100% of classrooms with digital technology support equipment and content services. Strategies 1.3.1 Media Retrieval System Accountability Measure Number of campuses with operational video server system Persons Responsible TSG, Library Media Specialists, C&I AY 09-10 Implement AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 Implement Sustain Sustain Sustain Sustain OBJECTIVE 1.4: Provide 100% of classrooms with ubiquitous digital information technology access. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 1.4.1 Campus Wireless Networks Number or percentage of campus networked upgraded TSG Sustain Sustain Sustain Sustain Sustain Sustain 1.4.2 Upgrade Data Storage Percentages of staff and students with adequate network storage capacity TSG, Campus Administrators Sustain Sustain Sustain Sustain Sustain Sustain 1.4.3 Enhance Remote Access Number of staff and students who have adequate remote access TSG Implement Implement /Sustain Sustain Sustain Sustain Sustain 1.4.4 Internet2 Number of campuses able to access content via Internet2 TSG, C&I Staff Research Implement Sustain Sustain Sustain 1.4.5 Distance Learning Equipment Number of instructional staff with full access to distance learning capabilities TSG Implement Sustain Sustain Sustain Sustain Implement OBJECTIVE 1.5: Develop and enhance on-line learning resources. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 1.5.1 Credit Acceleration via on-line courses. Number of courses offered. Number of students enrolled in courses. TSG, C&I Staff Sustain Sustain Sustain Sustain Sustain Sustain 1.5.2 Credit Recovery. Number of courses offered. Number of students enrolled in courses. TSG, Campus Administrators Sustain Sustain Sustain Sustain Sustain Sustain 1.5.3 Curriculum specific resources. Number of resources available. TSG Implement Implement /Sustain Sustain Sustain Sustain Sustain GOAL 2: Improve efficiency and effectiveness of all business operations and processes. OBJECTIVE 2.1: Improve the efficiency of managing student information by 50%. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 2.1.1 Continue development and implementation of the Region 10 Data Warehouse. Percent data warehouse is built out TSG, Central Administrative Staff Implement Sustain Sustain Sustain Sustain Sustain 2.1.2 Expand and enhance the capabilties of the Schoolnet data management system. Percent of curriculum converted to Schoolnet Align. Number of lesson plans available to teaching staff. TSG, C&I Staff Implement Implement Implement /Sustain Sustain Sustain Sustain 2.1.3 Data Management Plan Progress in development of comprehensive data management plan that describes policy, management principles, and processes for all data systems. TSG, Central Administration Staff, Campus Administrators Implement Sustain Sustain Sustain Sustain Sustain 2.1.4 Adopt & Implement SIF Interoperability Project progress developing and adopting a SIF interoperability design; progress implementing the SIF infrastructure; SIF agents are operational for major data applications. TSG Research Research Research Research Research Research 2.1.5 Complete User Portal Percent of users accessing portal with appropriate user authentications and permissions TSG, Central Administrative Staff Implement Implement Implement /Sustain Sustain Sustain Sustain Objective 2.2: Reduce the cost of sustaining desktop computer laboratories by 25%. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 2.2.1 Software Streaming Solution Number of PC labs converted out of total number of PC labs TSG, Library Media Specialists, Campus Administrators Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 2.2.2 Software Management Products Percent reduction in time to respond and/or time to complete TSG Help Desk Requests TSG Research Pilot Implement Implement /Sustain Implement /Sustain Implement /Sustain 2.2.3 Open Source Operating System Number of PC labs converted out of total number of PC labs TSG Research Pilot Implement /Sustain Implement /Sustain Implement /Sustain AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 Objective 2.3: Improve the efficiency of internal staff communications by 20%. Strategies Accountability Measure Persons Responsible AY 09-10 2.3.1 User Portal Number of accesses per day per district user TSG Develop Implement Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 2.3.2 Document archival system. Number of functional areas converted. TSG, Central Administrators Research Research Pilot Implement Implement /Sustain Implement /Sustain Objective 2.4: Improve the effectiveness of the new systems design process and existing systems maintenance efforts. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 2.4.1 Develop Instructional Technology Standards Standards developed and maintained current TSG, Library Media Specialists, Campus Administrators, C&I Sustain Sustain Sustain Sustain Sustain Sustain 2.4.2 Develop Infrastructure Technology Standards Standards developed and maintained current TSG, C&I Develop Sustain Sustain Sustain Sustain Sustain AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 Sustain Sustain Sustain Sustain Sustain Objective 2.5: Improve the effectiveness of physical security programs. Strategies 2.5.1 Automate Inventory Management System Accountability Measure Percentage of technology inventory automated Persons Responsible TSG, Library Media Specialists AY 09-10 Implement GOAL 3: Improve the capacity of all teachers to integrate technology effectively into curriculum and instruction. Objective 3.1: Improve the district’s professional development program support facilities. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 3.1.1 Digital Video Production/Inst ruction Lab Project progress in creating the lab facility C&I, TSG, Facilities Research Develop Implement Sustain Sustain Sustain 3.1.2 Content Creation Laboratory (Studio) Project progress in creating the lab facility C&I, TSG, Facilities Research Develop Implement Sustain Sustain Sustain 3.1.3 Staff Training Classroom Project progress in creating the training classroom facility C&I, TSG, Facilities Research/ Develop Implement Sustain Sustain Sustain Sustain Objective 3.2: Provide training to 100% of instructional staff on the new technology used for instruction, data-driven decision-making, and communicating with parents/guardians. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 3.2.1 Teacher technology competencies. Percentage of staff receiving training and current TSG, Campus Administrators, C&I Implement /Sustain Sustain Sustain Sustain Sustain Sustain 3.2.2 Administrator technology competencies. Percentage of staff receiving training and current TSG, Campus Administrators, C&I Implement /Sustain Implement /Sustain Sustain Sustain Sustain Sustain 3.2.3 On-line training guides. Number of guides developed and accessible. TSG Implement /Sustain Implement /Sustain Sustain Sustain Sustain Sustain Objective 3.3: Improve the professional development program for all library/media specialists and implement instructional technology specialists. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 3.3.1 Library/Media Specialist Professional Development Number of library media specialists receiving advanced training in advanced technologies C&I, TSG, Library Media Specialists Research/ Develop Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 3.3.2 Instructional Technology Specialists Establishment of instructional technology specialists for technology integration using advanced technologies C&I, TSG Research/ Develop Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Objective 3.4: Improve the capacity of teachers to integrate technology into the curriculum. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 3.4.1 Teaching staff to attend technology conferences and explore new technologies. Number of Teachers attending technology conferences. C&I, TSG, Campus Administrators Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 3.4.2 Provide opportunities for staff to explore Web 2.0 capabilities. Number of teachers attending related training and/or utilizing Web 2.0 tools within teacher websites. TSG Implement Implement /Sustain Sustain Sustain Sustain Sustain GOAL 4: Provide an efficient and effective information infrastructure to enable successful application of technology throughout the district. Objective 4.1: Sustain and improve technology and telecommunications support equipment and facilities. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 4.1.1 Infrastructure Refreshment Number of unscheduled infrastructure outages TSG Sustain Sustain Sustain Sustain Sustain Sustain 4.1.2 Internet Access Internet connection is expanded to 100 Mbps. TSG Implement Sustain Sustain Sustain Sustain Sustain 4.1.3 Implement IPBased Video Distribution Number of campuses operating using IP-based video distribution TSG Research/ Develop Implement Implement /Sustain Implement /Sustain Implement /Sustain 4.1.4 Continuity and Backup Plans Plan is complete and has been tested within the past year TSG, Administrative Departments Sustain Sustain Implement Sustain Sustain Sustain Objective 4.2: Improve or begin centralized, remote monitoring of technology systems. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 4.2.1 Monitor AV Equipment over Network Percentage of data projectors monitored over the network TSG Research/ Develop Implement Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 4.2.2 Staffing Recommendations Percentage of staffing level TSG, Human Resources Implement /Sustain Sustain Sustain Sustain Sustain Sustain 4.2.3 Monitor WAN/MAN/ LAN Bandwidth Percentage of bandwidth being used TSG Implement Implement Sustain Sustain Sustain Sustain 4.2.4 Internet Filtering/Blocking/Reporting Number of user complaints; routine reports on the number of filtering and blocking actions TSG Implement Implement Sustain Sustain Sustain Sustain Objective 4.3: Reduce the cost to sustain desktop and laptop computers throughout the district by 25%. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 4.3.1 Productivity Tools Average cost per PC to maintain in operational status TSG Research/ Develop Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 4.3.2 Service Call Processes Average time to respond to help desk request; average time to resolve help desk request TSG Research/ Develop Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Objective 4.4: Identify additional opportunities to reduce costs or increase productivity. Strategies 4.4.1 Total Cost of Ownership Study Accountability Measure Project progress until complete Persons Responsible TSG AY 09-10 Research AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 Research/ Develop Implement Implement Implement Implement Goal 5: Improve communications between schools, teachers, parents, and the community. Objective 5.1: Implement new technologies to expand community access to school information. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 5.1.1 Web Portal Percentage of desired features available in portal TSG Develop Develop Implement /Sustain Sustain Sustain Sustain 5.1.2 Web Page Templates Number of teachers with templates available C&I, TSG, Campus Administrators Develop Implement /Sustain Sustain Sustain Sustain Sustain 5.1.3 Access to district resources after hours. Number of evenings that campuses / technology labs are open and available to the public. TSG, C&I, Campus Administrators Implement Sustain Sustain Sustain Sustain Sustain 5.1.4 Access to Digital Content Percentage of digital content accessible TSG Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain 5.1.5 On Line Courses Number of students passing on line courses C&I, TSG, Campus Administrators Research Pilot Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Implement /Sustain Objective 5.2: Improve accessibility to technology for high-needs schools and students. Strategies 5.2.1 Computers for Low SES Families Accountability Measure Percentage of Low SES families receiving computer Persons Responsible C&I, TSG, Campus Administrators AY 09-10 Implement /Sustain Goal 5: Improve communications between schools, teachers, parents, and the community. Objective 5.3: Build alliances with the community to improve communications and support. Strategies Accountability Measure Persons Responsible AY 09-10 AY 10-11 AY 11-12 AY 12-13 AY 13-14 AY 14-15 5.3.1 Community Survey. Number of surveys returned. TSG Implement Sustain Sustain Sustain Sustain Sustain 5.3.2 Community Awareness of District STP. Marketing materials developed and disseminated. TSG, Communications Implement Sustain Sustain Sustain Sustain Sustain 5.3.3 Build alliances to take advantage of existing community resouces / programs such as REACH, PIE, etc. Increased involvement and participation from community. TSG, Administrative Departments Implement Sustain Sustain Sustain Sustain Sustain PLAN INITIATIVE ALIGNMENT This section illustrates the alignment of the technology improvement strategies for use in submitting the district’s e-plan to the Texas Education Agency, and includes correlates to the Texas Long Range Plan for Technology (LRPT), No Child Left Behind (NCLB), and the E-Rate (ER) program. Strategy Instructional Technology LRPT NCLB E-Rate Credit Acceleration via on-line courses TL-08,TL-09,TL13,AS-15,I-01,EP-09 NCLB-1, NClB-2, NCLB-7, NCLB-8 ER-01 Instructional Technology Refreshment I-04, I-05, I-06, I-07 NCLB-1, NCLB-2 ER-01, ER04 1.3.1 Media Retrieval System TL-16, TL-17, TL-18 NCLB-12 ER-03 1.1.2 Wireless Laptop Carts I-04, I-05 NCLB-2, NCLB-5 ER-04 1.2.1 Convert TVs to Large Displays TL-05, TL-07, TL-08 NCLB-2, NCLB-5 ER-04 1.2.2 Document Cameras TL-05, TL-07, TL-08 NCLB-2, NCLB-5 ER-04 Develop Instructional Technology Stds TL-09, AS-01, EP-13, I-01, I-08 NCLB-6 ER-01, ER03 Digital Video Production/Instruction Lab TL-03, TL-04, TL-06, TL-07, TL-18, EP-04, EP-05 NCLB-2, NCLB-8 ER-02 Credit Recovery TL-09,TL-12,TL13,AS-05,AS-15,I01,I-09,EP-09 NCLB-1, NCLB-2 NCLB-4, NCLB-7 NCLB-8 ER-01 Curriculum Specific Resources TL-01,TL-04,TL10,TL-13,EP-01,EP09 NCLB-1, NCLB-2 NCLB-3,NCLB-4 NCLB-7, NCLB-8 NCLB-11,NCLB12 ER-01 Technology Adoption Process TL-05, TL-07, TL-09, TL-19 NCLB-2, NCLB4, NCLB-7 ER-01 Distance Learning Equipment TL-16, TL-17 NCLB-8, NCLB12 ER-04 1.5.1 1.1.1 2.4.1 3.1.1 1.5.2 1.5.3 NA 1.4.5 Strategy Staff Professional Development LRPT NCLB E-Rate Teacher technology competencies. TL-08,AS-03,AS06,AS-10,EP-01,EP03,EP-05,EP-09,I07,I-09 NCLB-1,NCLB-4 NCLB-6,NCLB11 ER-01,ER-02 Staff Training Classroom EP-03, EP-05, EP-08, EP-12 NCLB-4, NCLB-7 ER-02 Administrator technology competencies. TL-07,TL-08,I-08,EP04,AS-03,AS-10 NCLB-4,NCLB-6 ER-01,ER-02 Content Creation Laboratory (Studio) EP-04, EP-11, EP-12 NCLB-7, NCLB10 ER-02 3.4.1 Teaching staff to attend conferences and explore new technologies. TL-10,TL-12,TL13,TL-15,EP-06,AS06 NCLB-3,NCLB-4 NCLB-6,NCLB-8 ER-01,ER-02 3.4.2 Provide opportunities for staff to explore Web 2.0 capabilities. EP-03,EP-08,TL12,TL-13,AS-07,AS15 NCLB-3,NCLB-4 NCLB-6,NCLB-8 ER-01,ER-02 3.3.1 Library Media Specialist Professional Development EP-10 NCLB-4 ER-02, ER04 3.2.3 On-line training guides. EP-08 NCLB-4,NCLB-5 NCLB-12 ER-01,ER-02 3.2.1 3.1.3 3.2.2 3.1.2 Strategy Infrastructure LRPT NCLB E-Rate Infrastructure Refreshment I-02, I-10, I-14 NCLB-12 ER-01, ER04 Update Campus Wireless Networks I-02, I-10, I-14 NCLB-2, NCLB-7 ER-01, ER03 Develop Infrastructure Technology Stds I-02 NCLB-12 ER-01, ER03 4.2.3 Monitor WAN/MAN/LAN Bandwidth I-02 NCLB-12 ER-03 4.1.2 Internet Access. I-01,I-05,I-06,I-08,TL09,TL-10,TL-13,AS15 NCLB-3,NCLB-5 NCLB-12 ER-01,ER-03 4.1.3 Implement IP-Based Video Distribution I-02, I-14 NCLB-5 ER-04 2.2.3 Open Source Operating System I-03 NCLB-12 ER-04 Internet Filtering/Blocking/Reporting TL-16, I-02, I-09 NCLB-12 ER-04, ER05 Continuity and Backup Plans I-01, I-02 NCLB-12 ER-03, ER04 4.2.1 Monitor AV Equipment over Network AS-08 NCLB-12 ER-04 2.5.1 Automate Inventory Management System AS-03, AS-07 NCLB-12 ER-04 Internet2 TL-16, I-02 NCLB-5 ER-03, ER04 1.4.2 Upgrade Data Storage TL-18, I-14 NCLB-12 ER-04 1.4.3 Remote Access TL-18, I-10 NCLB-12 ER-04 4.1.1 1.4.1 2.4.2 4.2.4 4.1.4 1.4.4 Strategy Business Processes LRPT NCLB ERate 2.1.2 Expand and enhance the capabilities of the Schoolnet data management system. TL-01,TL-07,EP03,EP-09,AS-01,AS08 NCLB-5, NCLB-6 NCLB-12 ER-01,ER-02 2.3.2 Document archival system. AS-14 NCLB-5,NCLB-6 NCLB-12 ER-01,ER-02 Data Management Plan AS-03, AS-04, AS-05 NCLB-9, NCLB12 ER-01, ER04 Adopt & Implement SIF Interoperability AS-04 NCLB-5 ER-01, ER04 Build Out Data Warehouse TL-11, AS-02 NCLB-1, NCLB-2 ER-01, ER04 User Portal I-15 NCLB-3, NCLB-9 ER-03, ER04 2.1.3 2.1.4 2.1.1 2.3.1 Strategy TSG Staffing and Support LRPT NCLB ERate Staffing Recommendations AS-08 NCLB-12 ER-02, ER03, ER-04 Productivity Tools AS-08 NCLB-5, NCLB12 ER-04 4.3.2 Service Call Processes AS-08 NCLB-12 ER-04 2.2.1 Software Streaming Solution TL-19, I-14 NCLB-12 ER-04 2.2.2 Software Management Products AS-08 NCLB-12 ER-04 Total Cost of Ownership Study AS-03 NCLB-11 ER-01, ER05 4.2.2 4.3.1 4.4.1 Strategy 5.1.1 School Home Communications LRPT NCLB ERate Web Portal AS-05, I-15 NCLB-9 ER-04 Web Page Templates TL-17, I-15 NCLB-7, NCLB-9 ER-03, ER04 Access to district resources after hours. I-01,I-02,I-03,I-07,I09,AS-09,TL-09,EP-08 NCLB-3,NCLB-5 NCLB-9,NCLB10,NCLB-12 ER-01,ER-03 Computers for Low SES Families TL-10 NCLB-2, NCLB-3 ER-03, ER04 Access to Digital Content TL-18, TL-21 NCLB-1, NCLB3, NCLB-9, NCLB-10 ER-03, ER04 On Line Courses TL-7, TL-10, TL-18 NCLB-2, NCLB3, NCLB-8 ER-01, ER04 5.3.1 Community survey. TL-15,AS-07,AS-09,I08 NCLB-3,NCLB-5 NCLB-9,NCLB12 ER-01,ER03,ER-05 5.3.2 Community awareness of district STP. I-08,I-15,I-16,AS-07 NCLB-3,NCLB-5 NCLB-9,NCLB10, NCLB-5 5.3.3 Build alliances to take advantage of existing community resources / programs such as REACH, PIE, etc. I-02,I-08,TL-15,TL16,AS-07,AS-09 NCLB-3,NCLB-6 NCLB-9 5.1.2 5.1.3 5.2.1 5.1.4 5.1.5 PLAN EVALUATION This section proposes an evaluation process for use in monitoring the technology improvement strategies. This plan contains a number of discrete initiatives, each of which is comprised of several action steps necessary for accomplishment to achieve successful implementation or completion. The fundamental challenge for a progress evaluation system is to provide the appropriate level of detail, neither too much nor too little. Leaders and program managers often address this challenge by using a “drill down” presentation technique. This approach encompasses a relatively high level presentation suitable for district leaders such as the Superintendent, Assistant Superintendents, Board of Trustees, and perhaps Senior Level Directors. The technology program manager will support such a presentation with more detailed information charts, called “drill downs.” These more detailed presentation charts are available but only presented if requested, and typically only those programs requiring leadership attention are requested. It is recommended that TSG adopt this approach for monitoring overall plan implementation progress and for keeping the senior MISD leadership apprised of that progress. Using the goals-objectives-strategies format required by the Texas Education Agency, it is possible to create a set of status charts to illustrate at a glance the overall “health” of the plan implementation effort. The following color code will be used in the status charts. RED: Project or initiative is BEHIND SCHEDULE or OVER BUDGET. Possible reasons include lack of funding, lack of personnel, timeliness of necessary support, market forces, or other unanticipated difficulties in implementation. RED status typically requires senior leadership attention; may even require Board of Trustees support. YELLOW: Project or initiative is AT RISK of falling behind schedule or experiencing a cost overrun unless corrective actions are taken. YELLOW status requires increased senior leadership attention to regain scheduled progress in implementation. GREEN: Project or initiative is on time and on budget. No additional resources or management attention needed. BLUE: Project or initiative is COMPLETE or IMPLEMENTED. No further implementation action is needed, and sustainment for the item is ongoing. This type of color-coded approach could be used at any frequency, such as monthly, quarterly, semiannually, or annually. In addition, drill-down charts could be developed to explain any status that is “RED” or “YELLOW” APPENDIX A - FIVE YEAR COST ESTIMATE The following cost estimates illustrate the five-year program capital costs that will be supported with bond funding. These cost estimates do not include the existing Maintenance and Operations costs, unless otherwise indicated, and are provided for long-range budgetary planning purposes. Actual costs should be captured and recorded as they occur during implementation of the plan initiatives. Strategy Description Cost (2009-2014) 1.1.1 Instructional Technology Refreshment $ 10,925,000 1.1.2 Wireless Laptop Carts $ 4,920,000 1.2.1 Convert TVs to Large Displays $ 4,250,000 1.2.2 Document Cameras $ 1,500,000 1.3.1 Media Retrieval System $ 1,750,000 1.4.1 Campus Wireless Networks $ 150,000 1.4.2 Upgrade Data Storage $ 250,000 1.4.3 Enhance Remote Access $ 200,000 1.4.4 Internet2 $ 200,000 1.4.5 Distance Learning Equipment $ 750,000 1.5.1 Credit Acceleration via on-line courses. $ 300,000 1.5.2 Credit Recovery $ 300,000 1.5.3 Curriculum specific resources. $ 2,000,000 2.1.1 Continue development and implementation of the Region 10 Data Warehouse. $ 350,000 2.1.2 Expand and enhance the capabilities of the Schoolnet data management system. $ 1,500,000 2.1.3 Data Management Plan $- 2.1.4 Adopt & Implement SIF Interoperability $- 2.1.5 Complete User Portal $ 600,000 2.2.1 Software Streaming Solution $ 450,000 2.2.2 Software Management Products $ 100,000 2.2.3 Open Source Operating System $ 50,000 2.3.1 User Portal $- 2.3.2 Document archival system. $ 750,000 2.4.1 Develop Instructional Technology Standards $- 2.4.2 Develop Infrastructure Technology Standards $- 2.5.1 Automate Inventory Management System $ 450,000 3.1.1 Digital Video Production/Instruction Lab $ 750,000 3.1.2 Content Creation Laboratory (Studio) 3.1.3 Staff Training Classroom $ 100,000 3.2.1 Teacher technology competencies. $ 150,000 3.2.2 Administrator technology competencies. $ 12,000 3.2.3 On-line training guides $- 3.3.1 Library/Media Specialist Professional Development 3.3.2 Instructional Technology Specialists 3.4.1 Teaching staff to attend technology conferences and explore new technologies. $ 125,000 3.4.2 Provide opportunities for staff to explore Web 2.0 capabilities. $ 250,000 4.1.1 Infrastructure Refreshment $ 500,000 4.1.2 Internet Access $ 400,000 4.1.3 Implement IP-Based Video Distribution $ 250,000 4.1.4 Continuity and Backup Plans $ 500,000 4.2.1 Monitor AV Equipment over Network $ 100,000 4.2.2 Staffing Recommendations 4.2.3 Monitor WAN/MAN/ LAN Bandwidth $ 25,000 4.2.4 Internet Filtering/Blocking/Reporting $ 250,000 4.3.1 Productivity Tools $ 700,000 4.3.2 Service Call Processes $ 25,000 4.4.1 Total Cost of Ownership Study $- 5.1.1 Web Portal $ 750,000 5.1.2 Web Page Templates $ 250,000 5.1.3 Access to district resources after hours $ 250,000 5.1.4 Access to Digital Content $ 250,000 5.1.5 On Line Courses $ 500,000 5.2.1 Computers for Low SES Families $- 5.3.1 Community Survey. $ 25,000 5.3.2 Community Awareness of District STP. $ 25,000 5.3.3 Build alliances to take advantage of existing community resources / programs such as REACH, PIE, etc. $- Total $ 37,932,000 APPENDIX B – GLOSSARY This section identifies many of the terms used in the discussion of technology and its role in education. Acceptable-use policy: A policy that contains provisions for student use of the Internet and network in a school district and is written as a contract between the parent and student and the school. Application program: A computer program that accomplishes a specific task, such as word processing or processing of payroll data. Assistive technology: Any piece of equipment or product, whether acquired commercially off the shelf, modified, or customized, that is used to increase, maintain, or improve the functional capabilities of a child with a disability. AYP: Adequate Yearly Progress (AYP). Under the accountability provisions in the No Child Left Behind (NCLB) Act, all public school campuses, school districts, and the state are evaluated for Adequate Yearly Progress (AYP). Districts, campuses, and states are required to meet AYP criteria on three measures: 1) Reading/Language Arts, 2) Mathematics, and 3) either Graduation Rate (for high schools and districts) or Attendance Rate (for elementary and middle/junior high schools). Backbone: A high-speed line or series of connections that forms a major pathway within a network. Backup: A system, device, file, or facility that can be used as an alternative in case of a computer malfunction or loss of data. Bandwidth: The amount of data that can be sent through a given connection per second. Blogs: A shortened form of Web log or web log, a blog is a personal journal that is frequently updated and intended for general public viewing. Centralized information technology systems: Software applications that perform specialized functions, such as grade book management, food service, library usage, or bus transportation. Computer-Assisted Instruction (CAI): Software that makes the computer an instructional tool for drill and practice, tutorials, simulations, or educational games. Courseware: Software used in the teaching and learning process to instruct students in a particular curriculum area. Curriculum integration: The relationship between existing curriculum and technology-based instructional materials; ideally the technology-based resources may be incorporated into the curriculum without requiring drastic changes in the content, teaching methods, or curriculum objectives. Digital portfolio: A concise electronic record of a student’s class work, such as reports, videos, test results, and other stored information. Digital video: Motion pictures and sound displayed on a computer’s monitor from data stored on the computer’s hard drive, a CD-ROM, or on a network file server. The data consist of a sequence of numbers that are stored on a file; data can be manipulated and displayed by a computer. Distance learning: A method of learning in which students at one site use telecommunications to receive instruction delivered from another site. Enhanced telephone capabilities: Internet protocol-based telephones can provide a telephone directory; video images of visitors or district personnel in the school, unified voice mail and email messaging; and allow staff to retrieve voice and email messages from anywhere. Higher level thinking skills: Thinking skills that go beyond knowledge (e.g., memorizing) and comprehension (interpreting) skills, including application, analysis, synthesis and evaluation of information skills. Information literacy: The ability to access, evaluate, and use information form a variety of sources. Interactive: Pertaining to an application or system in which an entry elicits a response from the user. Interactive virtual field trips: Classroom session employing two-way audio and video to communicate in real time with an explorer/traveler. Explorer/traveler is outfitted with a camera and microphone, and responds in real time to queries from students. Internet 2: The next generation of Internet that will be much faster than today’s Internet. LAN: A local area network is a system for linking terminals, programs, storage, and graphic devices at multiple workstations over relatively small geographic areas. Library union catalog: A shared database of the materials in all the school district libraries. Multimedia: The use of more than one medium in a program or system; combines multiple forms of media, such as audio, video, graphics, animation, and full-motion video. Network: A system typically composed of one or more servers and multiple workstations that link computers together. Network printer: A printer compatible with a personal computer that is attached to a network and rendered available for use from any workstation on the network. On-line reference: Materials that are accessed by electronic means (modem, CD-ROM). PEIMS: Public Education Information Management System (PEIMS) – Texas education data collection; consists of data requested and received by the Texas Education Agency about public education; including student demographic and academic performance, personnel, financial, and organizational information. PEIMS includes data necessary for the state legislature and the Texas Education Agency (TEA) to perform their legally authorized functions of overseeing public education. Server: A computer that provided some service for other computers connected to it via a network. The most common example is a file server that has a local disc and services requests from remote clients to read and write files on that disc. SIF: The Schools Interoperability Framework (SIF) is the national K-12 specification for educational software interoperability. This specification addresses infrastructure issues (how do systems communicate?), data issues (how do you describe the data?), and choreography (how does the data move around?). Public school districts in the United States utilize SIF to solve problems of redundant data entry, disconnected applications increasing support costs/data isolation, costly and inefficient data reporting, and data that is inaccessible to decision-makers. Site license (groupware): License from a software company (site license) allowing a group to use a single copy of a program/application on more than one machine. “Smart” student ID cards: A small card, similar in size to a credit card, capable of securely storing basic student attribute data, school cafeteria balances, library material records, and other important administrative data. Can be used to authenticate computer access. STaR Chart: The Texas School Technology and Readiness (STaR) Chart is a Tool for Planning and Self-Assessing school Technology and Readiness. The Texas STaR Chart has been developed around four key areas: 1) Teaching and Learning, 2) Educator Preparation and Development, 3) Administration and Support Services, and 4) Infrastructure for Technology. The Texas STaR Chart is designed to help campuses and districts determine their progress toward meeting the goals of the Long-Range Plan for Technology, as well as meeting district goals. The STaR Chart also assists in the measurement of the impact of state and local efforts to improve student learning through the use of technology. Streaming: A method of transmitting live or stored audio or video over the Internet. Student-centered learning environment: Environment where student questions and questioning become a major focus of classroom activity as teachers demonstrate and then require effective searching, prospecting, gathering and interpretation techniques while students use the technology tools and information to explore solutions to contemporary issues. Student response devices: Also known as a personal response device or a classroom polling system (CPS). A digital device used to encourage classroom participation and to assess students’ understanding of concepts, similar in shape to an electronic equipment remote control. Subscription databases: A powerful on-line reference system of comprehensive databases accessible via the Internet that offers a variety of proprietary full text databases and popular databases from leading information providers. TAKS: Texas Assessment of Knowledge and Skills (standardized test) Technology: The tools and machines used to perform tasks efficiently. In education, it is the most appropriate equipment and application to support or accomplish teaching and learning. Such equipment includes but is not limited to computers, networked thin-client unites, television sets, videos, microscopic cameras, computer-based laboratories, interactive white boards, digital cameras, personal digital assistants (PDAs), and calculators. Technology is one means by which people improve their surroundings. TEKS: Texas Essential Knowledge and Skills (curriculum) Total Cost of Ownership (TCO): The true cost of hardware purchases, including the cost of infrastructure, software, staff development, and technical support necessary to use the hardware, in addition to the purchase price or lease cost of the hardware. WAN: A wide area network links computers over a physical distance that is larger than that of a local area network (LAN) Wireless Network Access: Technology that enables computers to access wired network resources, by communicating using standard network protocols without network cabling. APPENDIX C – NEEDS ASSESSMENT REPORT INSTRUCTIONAL TECHNOLOGY McKinney ISD has made great strides in providing instructional technology capabilities to the classrooms, students, and teachers. Tremendous progress is evident throughout the district, and significant efforts are continuing to advance and improve the existing capabilities. During the 2007 – 2009 timeframe, three subcommittees were formed to develop campus classroom technology standards. These subcommittees covered the Elementary, Middle School, and High School areas. From these meetings, separate documents emerged detailing the standards for each area. Each of these standards is included in this plan as well as an implementation plan to ensure that all classrooms meet this standard by the end of 2014. STAFF PROFESSIONAL DEVELOPMENT A teacher technology proficiency program was instituted during the 2008-09 school year. This program provided a basic set of expectations for teaching staff and their understanding and utilization of district technology. On-going needs will include the following: - Continued implementation and expansion of the teacher technology proficiencies; - Development and implementation of administrator technology proficiencies; - Access to professional development opportunities through multiple paths such as on-site, on-line, video on-demand as well as live video; INFRASTRUCTURE TECHNOLOGY Since 2005, significant improvements have been made to the MISD infrastructure, including: - Upgrade of the network core from 1 Gbps to 10 Gbps; - Implementation of building-wide wireless networks at all MISD campuses; - Upgrade of the two Storage Area Networks including a sizeable increase in the amount of raw and usable space; - Implementation of additional security measures such as the Cisco MARS solution; - Implementation of blade server technology - Pilot of virtualization technology For the 2009 – 2014 timeframe, the following areas within infrastructure will need to be assesses and updated as necessary: - On-going replacement of infrastructure components, including network switches for data as well as PBX systems for voice, as these components cease to function correctly; - Additional space for our Storage Area Networks (SANs) as user needs grow; - Remote access for students and staff to MISD applications; - Upgrade the Internet connection from a fractional T3 to a 100 Mbps link; this upgrade may include the implantation of solutions that provide packet and application shaping technologies; - Continue to review and update the Disaster Recovery Plan; - Explore videoconferencing and distance learning opportunities with local higher education institutions; including the possibility of interconnecting our fiber network with Collin County; TECHNOLOGY SERVICES GROUP (TSG) STAFFING AND SUPPORT The 2005-2010 Strategic Technology Plan included recommendations to improve services for infrastructure support, application support, and campus support. To address these concerns, new positions were identified, funded, and filled. While services and the staff to support those services have increased, there remains a need to improve in all of our customer service areas. In order to improve service delivery, the following potential solutions will be review and implemented as necessary: Identify and provide training opportunities to TSG staff to build skills relevant to MISD systems and applications as well as enhance existing skills’ Implement remote desktop solutions to allow the help desk to resolve campus desktop issues as well as push images down as necessary; Continue to investigate and implement, as appropriate, open-source solutions; SCHOOL-HOME COMMUNICATIONS While some strides in improvement were made in this area, much remains to be done. Successes over the 2005-2009 period include the implementation of ParentLink for central and campus use; Home Access Center (HAC) for access to grades, schedule, and discipline; and the teacher website pilot providing a common look and feel for teacher websites; and a program to provide computers to the homes of low socioeconomic students was implemented at Malvern Elementary and Vega Elementary. Needs Assessment Teacher web pages are not used consistently throughout the district. Teacher/class web pages need to be consistently used throughout the district. Parents and students need increased access to class information to help enable further achievement improvements through parental support and “anytime” access. Teacher or class web sites do not provide homework assignment information, curriculum information, or schedules. Standardized, easy-to-update teacher and class web site templates are needed for use throughout the district. “Pushing” class information out via the web instead of relying on notes and flyers traveling home with students in their backpacks is needed to improve the quality of school-home communications. Students cannot access the MISD network outside of school. A virtual private network or some other technology is needed to enable students to access the MISD network outside of school. Students need continuity of access to their schoolwork without having to rely on a “sneaker net” to move their homework assignments and other schoolwork back and forth between home and school. Some low socioeconomic status families do not have computers and cannot communicate via the Internet. A plan for establishing connectivity with families that do not presently own a computer is needed Increasingly, school processes are migrating to an online environment and students and their families will need access to perform basic interactions with the school district