Using EHR to improve Quality and
Patient Care:
Lessons Learned from FQHCs
Chiricahua Community Health
Centers Inc.
Edith Sampson, Risk Manager/Compliance Officer
Reachel Friend, IT Data Analyst
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Located in Cochise County
6 Clinics
2 Mobile Units
Medical &Dental
204 Staff
27 Providers
NextGen
2
Quality Measures:
Uniform Data System (UDS)
Meaningful Use (MU)
Patient Centered Medical Home (PCMH)
Centers for Medicare & Medicaid Services (CMS)
Special Projects
3
Challenges:
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Analysis
Design
Development
Implementation
Evaluation
System Upgrades
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Solutions:
Backing from
Medical Director and
the CCHCI
Leadership Team
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Solutions, continued:
CCHCI Liaison
Team
Director of
Pediatric
Medicine
Pediatric Medicine
Providers
Director of
Nursing
Care
Coordination
Lead
Lead Nurses
Super Users
Health Center
Manager Team
Medical
Records/Referr
al Manager
Patient Service
Manager
Director of Adult
Medicine
Adult Medicine
Providers
Training:
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One on One Provider Training
Online Provider Training
Off Site Provider Training
New Employee Training
Medical Support Staff Training
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Communication:
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Provider Meetings
Individual Provider Data
Data for CMO/CEO
Feedback
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Patient Care Improvement:
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Monitor Patient Populations
Identify Gaps in Care
Provide patient reminders/recalls
Evidence-Based Care
Focused Resource Management
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Support:
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Consultants
IT Staff Developer
IT Analyst
Provider Liaison
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