The Seven Keys to a Positive
Mental Attitude
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You will learn:
To list the seven keys to a positive mental attitude.
Gain insight into how mental attitude influences every aspect
of life.
To apply the keys to various workplace and personal
instances demonstrating a positive mental attitude.
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Take the
Before-andAfter Skills
Inventory
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View Program
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Introduction:
The Seven Keys to a Positive
Mental Attitude
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Discuss
How does a glass of water pertain to attitude?
Attitude is defined as: a complex mental state
that determines your feelings, thoughts and
beliefs as they relate to the events of your life.
What is another way to say this?
When can you expect to use your knowledge
of attitude?
In your opinion, do people with a positive
attitude have fewer challenges and setbacks in
life than other people?
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Telephone Doctor® Prescription
You (and everyone around you) will benefit from
choosing to live your life with a Positive Mental
Attitude (PMA).
Attitude is how you filter the things you experience
and react to the way they’re filtered.
You may not be able to choose what happens to
you, but you can choose how you respond to it.
A positive mental attitude influences every aspect of
your life from co-workers to your personal
relationships away from the workplace.
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Key Point #1:
Choose Your Attitude in
Advance
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Discuss
When do people with a Positive Mental Attitude
(PMA) decide that their posture in life is going
to be one that perceives the benefits and
opportunities of a situation?
What is the difference between being
“reactive” and “proactive”?
How did Monica’s reaction to working on
Saturday differ from Joe’s?
What is the key to having a proactive, positive
mental attitude?
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Telephone Doctor® Prescription
People with a Positive Mental Attitude decide in
advance that their posture in life is to be one that
perceives the benefits and opportunities of every
situation.
Avoid being Reactive – waiting for events to occur
and then responding according to what happened.
Decide that you won’t be easily influenced by
events outside your control.
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Key Point #2:
Visualize Success
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Discuss
What is one of the best ways to maintain
a positive mental attitude every day?
How is visualizing success like the old
saying about computers: “Garbage in,
garbage out?”
How does Monica’s reaction to the annual performance review process
differ from Joe’s?
How does visualizing success influence your ability to be successful?
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Telephone Doctor® Prescription
To maintain a positive mental attitude, visualize
success.
Your attitude has a non-verbal effect on others – it
can positively or negatively influence them.
Accentuate the positive in every opportunity.
A positive attitude is the high-powered fuel for the
brain.
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Key Point #3:
Demonstrate Humor, Energy
and Enthusiasm
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Discuss
How does humor influence a situation?
How does energy enhance a positive attitude?
How does enthusiasm affect a positive attitude?
Who has the power to control your attitude and
your mood every day?
If you decide to be positive, how quickly can you
show it?
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Telephone Doctor® Prescription
Humor lets you see the funny side of things and to
keep them in perspective.
Energy is the vigor and strength we need to perform
our jobs well.
Enthusiasm is bringing an observable high level of
interest or energy to a project or situation.
You can decide to be positive, and you can change
from negative to positive quickly.
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Key Point #4:
Resist Negative Influences
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Discuss
Why should you resist negative influences other people may have at work or in
other aspects of your life?
How is a negative statement from a co-worker like a cold or virus?
What is the antidote for
negative influences from a
co-worker?
How are people identified
by their attitudes?
If a physical exam with a
doctor can improve your
health, how can this
program help you improve
your attitude?
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Telephone Doctor® Prescription
Even though a negative attitude is like a cold or
virus, don’t be the one to spread it around.
Keep an open mind, stay positive and judge
situations for yourself.
If you’re going to be identified by your attitude,
make it a positive one.
A positive attitude improves your life, no matter
what your race, age, sex or nationality.
Conduct regular “attitude self-exams” to keep on
track.
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Key Point #5:
Be a “Whatever It Takes”
Person
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Discuss
How would you describe a “whatever it takes”
person?
Do you believe that bad things only happen to
negative people?
Why was Joe’s boss disappointed in the way he
handled the situation with his customer?
How was Karen’s attitude
different?
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Telephone Doctor® Prescription
Be resilient – a “whatever it takes” kind of person.
It’s important to realize that sometimes bad things
happen to optimists and sometimes good things
happen to pessimists.
Everyone endures hardships that can bring out the
worst in us or inspire the best. How you act is a
matter of choice.
Negative attitudes can affect your company in lost
sales and profits.
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Key Point #6:
Embrace Change: Expect It
and Accept It
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Discuss
Many people are surprised by change,
yet what do you see when you look at
a picture of your eighth grade class?
How do people with a positive
mental attitude view changes in their
lives?
Why is change to be expected in life and especially in business?
How did Joe’s reaction to the consolidation of the call centers differ from
Monica’s?
How does change affect an organization’s ability to stay competitive?
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Telephone Doctor® Prescription
Change is constant – don’t let it surprise you.
Competition in every field makes companies
constantly look for ways to do things better, more
efficiently.
To stand still is to fall behind.
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Key Point #7:
Be Grateful for What You
Have
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Discuss
Why does complaining seem to be second nature to some people?
What are the advantages of taking time to inventory the riches in our lives?
In concluding the program, why should you appreciate every day?
The video portrayed an example of
contacting the doctor about an impending
delivery of a child. Give examples of how
your childhood differed from you parents?
What do these examples teach us?
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Telephone Doctor® Prescription
Take time to inventory the riches in your life – you’ll
spend less time complaining.
Life today isn’t perfect, but it clearly has advantages
over years past.
Control your attitude; don’t let your attitude control
you.
Choose to be positive; your success in life depends
on it.
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Take the Before-andAfter Skills Inventory
Again.
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ANSWERS
01. F
02. C
03. D
04. C
05. T
06. B
07. T
08. A
09. B
10. F
11. C
12. A
13. D
14. B
15. B
A CALL TO ACTION!
Memorize the following key
points.
Practice!
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SUMMARY OF KEY POINTS
A positive mental attitude influences every aspect of your life. You will
benefit from choosing to respond positively to experiences.
Choose Your Attitude in Advance: Avoid being Reactive. Decide that
you won’t be easily influenced by events outside your control.
Visualize Success: Your attitude has a non-verbal effect on others.
Demonstrate Humor, Energy and Enthusiasm: Humor, energy and
enthusiasm help you to keep things in perspective and perform well.
Resist Negative Influences: Keep an open mind, stay positive and
judge situations for yourself.
Be a “Whatever It Takes” Person: Everyone endures hardships that
can bring out the worst in us or inspire the best. How you act is a matter
of choice.
Embrace Change – Expect It and Accept It: Change is constant –
don’t let it surprise you.
Be Grateful for What You Have: Take time to inventory the riches in
your life – you’ll spend less time complaining.
© Telephone Doctor, Inc. | www.telephonedoctor.com
The Seven Keys to a Positive
Mental Attitude
© Telephone Doctor, Inc. | www.telephonedoctor.com