Trouble Shooting
and
Smart boards
Orientation
 If you and the arrow/cursor on the
SMART Board aren’t at the same
place
 If your SMART Board has been moved
or jostled
Orienting and Adjusting
 Use Quick orientation if board is
accidentally moved or jostled in a
presentation.
 Use Standard orientation for the
higher-resolution systems.
 Use Fine orientation for a more
precise orientation.
Orientation Settings
 In SMART Board tools, press Control
Panel, Boards, Advanced. In the Pick
the Orientation Precision tab, select the
orientation precision you need.
 Click OK to begin the orientation process.
 Begin orientation in the upper-left corner.
Press squarely in yellow center.
How to Orient
 Double-click the SMART Board icon in the
System Tray.
 If the SMART Board icon does not appear in
System Tray, select Start, Programs,
SMART Board Software, and SMART
Board Tools.
 Press the Orient button.
 Press your finger squarely on the yellow
center of each red cross in the order
indicated by the white, diamond-shaped
background.
Object will not rotate
 Go to Format menu. Deselect the
Lock Position. It must be unlocked
to move.
 If you select the text object, then
select Lock Position from the
Format menu. A gray box surrounds
the text object. This indicates that
the object has been locked.
Picture is upside down
 Go to menu.
 Select video
 Be sure ceiling projector has been
selected.
SMART Board threats to turn itself
off!
 Clean that baby!!
 You need a can of air
 Be sure the projector, fan, and filter
have all been blown clean of dust.
Screen Size
 If your screen image is too large or
too small
 You can’t adjust by using the zoom
lens or moving the projector
 Problem may be pixels and projector
may not match your computer
 To set Windows computer resolution
to match projector resolution
complete the following:
Computer and Project resolution
 From Start, select Settings, Control
Panel
 Double click Display on Control Panel
 Click the Settings tab on the Display
Properties dialog box
 Drag the slider to adjust the pixel setting to
match projector resolution
 Click the Apply button. Click OK
 Restart computer.
Cursor is Stuck
 Be sure area where cursor is stuck is clear of any
foreign matter.
 Rub screen firmly with fingertips in a circle two to
three inches in diameter around the affected area. (If
the two surfaces are stuck together this may release
them.)
 Attach a suction cup or piece of tape to the area
where the cursor is stuck and gently pull the visible
surface away from the other surface.
 When all else fails submit a work order. Technical
Support can be contacted for assistance.
Watermark on Notebook Page
 If you use the Notebook software on a
computer that is not connected to a SMART
Board your pages will have a watermark in
the background.
 It will not be saved with your file
 It will not appear if you print your pages.
 If you connect the computer to a SMART
Board the watermark will disappear.
Permanent Ink on SMART Board
 Materials needed: dry-erase marker that isn’t lowodor or unscented, (These do not have the
appropriate solvents) soft cloth or paper towel.
 Cover the marks from the permanent marker with the
ink from the dry-erase marker, then wipe with a soft
cloth or paper towel.
 If any permanent ink remains, spray the area with
standard glass or whiteboard cleaner and wipe it
clean.
 You can also use whiteboard cleaner, such as the Expo
Board Doctor. Cover the ink with the solvent, let it
dry, and then erase the ink.
Ready light on SMART Board pen
tray is not on.
 Make sure the power supply to the
SMART Board is connected at both
ends.
 If the light still does not come on:
 Check the cable connections at the
pen tray and connector
 Be sure port is configured properly.
This is done in the Control Panel,
then double-click on System.
Stray Lines
 Be sure there is only one point of
contact with the SMART Board.
 Be sure no one else is using the
mouse or moving the eraser or other
pen.
Wrong Color
 Be sure parkers are in the proper
slots in the pen tray. Be sure only
one tray is empty. Color matches the
slot not the pen.