Telephone Instruction for
University of Arkansas Campus
Main Menu
Click on the text of the bullet you wish to view:
• Digital, multi-line faculty and staff (only) telephones
• Standard analog single line faculty and staff (only) telephones
• View all slides
Digital, multi-line
faculty and staff (only) telephones
Menu
Click on the text of the bullet you wish to view:
• Transfer a call
• Three-way call
• Call pickup
• Ring again
• Call Forward
• Call Waiting
• View all digital, multi-line instructions
Back to the main menu
Transfer a Call
(digital, multi-line)
Press the call transfer key, dial the number, announce
caller then press the release key or hang up. Note: If
during the transfer you reach a busy number, press the
transfer key twice to return to the original caller.
Back to digital, multi-line menu
Three-way Call
(digital, multi-line)
To add a third party to your call press the transfer key and
dial the number. When the third party answers, press the
transfer key.
Back to the digital, multi-line menu
Call Pickup
(digital, multi-line)
In order to answer another phone that is ringing in your
office from your phone, lift handset (hear dial tone), press
Call Pickup key or dial access code *3, answer call. Note:
Some phones may be intentionally excluded from call
pickup capabilities.
Back to the digital, multi-line menu
Ring Again
(digital, multi-line)
If you call any 5-digit campus number and if that phone is busy, “Ring Again” will notify you
when that line becomes free and will even dial the call for you automatically. The
automatic “Ring Again” function ONLY works for on-campus calling. It will not operate on
calls placed to off-campus phone numbers.
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To Activate:
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To Respond
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Press Ring Again key (lamp lights steadily), hang up. If you do not have a “Ring Again” key on your phone,
depress the switch hook quickly. (You will hear three quick beeps followed by a dial tone.)
Dial the callback code, star one (*1), and hang up. While waiting to be notified that the line is free, you may
make or receive other calls.
When the phone is free set will buzz, and the Ring Again lamp flashes, if you have one. Lift handset (hear
dial tone), press Ring Again key.
If you do not have a Ring Again lamp, you will hear short bursts of ringing for six seconds. Lift the handset
while the phone is ringing. The number you called is automatically dialed . Note: If you do not lift the
handset during the six seconds of fast ringing, the “Ring Again” is canceled.
To Cancel
Without lifting handset, press “Ring Again” key. If you do not have a “Ring Again” key, lift the
handset before your telephone rings, and dial the code star two (*2) to cancel “Ring Again”.
Back to the digital, multi-line menu
Call Forward
(digital, multi-line)
•
To Activate
Without lifting handset, press “Call Forward” key (lamp
flashes), dial number where calls are to be forwarded,
press “Call Forward” key again (lamp lights steadily).
•
To Cancel
Press “Call Forward” key (lamp goes dark and function
is turned off).
Back to the digital, multi-line menu
Call Waiting
(digital, multi-line)
•
Press “Hold” key to put the first call on hold.
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Press “Call Waiting” key to answer call.
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To reconnect with the first call, press the directory
number where the call is being held.
Back to the digital, multi-line menu
Standard analog single line
faculty and staff (only) telephones
Menu
Click on the text of the bullet you wish to view:
•
Transfer a call
•
Three-way call
•
Call pickup
•
Ring again
•
Call Forward
•
Call Waiting
•
Last number redial
•
View all standard analog single line instructions
Back to the main menu
Transfer a Call
(standard analog single line)
•
Flash hook switch, hear special dial tone
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Dial directory number
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Consult privately
•
Hang up
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If called number does not answer or is busy, flash hook
switch and you will be reconnected to the original caller.
Back to standard analog single line menu
Three-way call
(standard analog single line)
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•
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Flash hook switch
Hear special dial tone
Dial desired number
Announce conference
Flash hook switch to connect all callers for
conference.
• When conference is completed, hang up. (If
called number does not answer or is busy, flash
hook switch and you will be reconnected)
Back to standard analog single line menu
Call Pickup
(standard analog single line)
In order to answer another phone that is
ringing in your office from your phone, lift
handset (hear dial tone), dial access code
*3, answer call. Note: Some phones may
be intentionally excluded from call pickup
capabilities.
Back to standard analog single line menu
Ring Again
(standard analog single line)
If you call any 5-digit campus number and that phone is
busy, “Ring Again” will notify you when that line becomes
free and will even dial the call for you automatically. The
automatic “Ring Again” function ONLY works for on-campus
calling. It will not operate on calls placed to off-campus
phone numbers.
To activate the “Ring Again” function from an analog, single
line phone, flash the hook switch, hear special dial tone,
dial *1, hear regular dial tone, hang up. When the called
party hangs up, your phone will ring.
Back to standard analog single line menu
Call Forward
(standard analog single line)
To activate “Call Forward”, lift handset, dial
#1, hear regular dial tone, dial the number
that calls are to be forwarded to, hang up.
Back to standard analog single line menu
Call Waiting
• During the original call, you will hear two
beeps if another call is trying to reach you.
• To answer the new call, flash hook switch
once to place the first call on hold, and you
will be connected to the new caller.
• Flash hook switch once again to alternate
between callers.
Back to standard analog single line menu
Last Number Redial
Lift handset, dial *89 to redial the last
number attempted.
Back to standard analog single line menu